I came in for a simple TPMS reprogramming on one tire -- a service I had already shopped around for…read moreand found quoted at $50 by multiple other shops. I explained exactly what I needed before handing over my keys. The mechanic took my car, came back 15 minutes later, and asked me to pay $120 -- with zero prior discussion about pricing. My issue is not the price itself. My issue is the complete lack of transparency. A basic standard in any service business is to inform the customer of the cost BEFORE doing the work -- not after. I was never given the chance to agree or walk away. That's not a mistake, that's a choice. I only came here because a close mutual friend recommended this shop. That trust made it even more disappointing. I would not return, and I would strongly advise anyone to ask for a written quote upfront before leaving their keys here.

I went there for an oil change but I knew I had been losing oil slowly for the past few weeks. It…read moreturned out to be a bad gasket in my oil pan and they replaced it plus a few other items that needed to be done. Done for a reasonable price and the technician actually took it on a test drive afterwards to make sure it was good. A week later and it's still holding up. A+++

Called to see if I needed an appointment to get an estimate. The young lady who answered the phone…read morewas so very pleasant and professional with her greeting and info. She provided information on how to proceed. Before she hung up, she even asked if I knew where they were located to assist with my journey. I really appreciated that. I arrived and the business was very clean and neat. I was greeted immediately. Again... so appreciative of that type of customer service. Sedashia walked right out to take pics to start the process. She asked if I had any questions and was helpful with her responses. She promised a quote within 2 days. I received the quote via email the same day. She even texted me to let me know it had been emailed so that I wouldn't overlook it. Customer service is top notch here.

My wife's car got damaged. We brought it to this shop based on the reviews. everyone was very nice…read moreat this place, especially the owner and the secretary. They did a fantastic job. Looks like new.

CB and his team are top-rate. Professional, friendly, honest, transparent, and have very fair,…read morecompetitive rates. My dad was an excellent mechanic by hobby, and my husband is equally versed, but there are some things better, or less time-consuming, left to the pros, as was our latest urgent issue with our van. We were referred to CB by another trusted mechanic because the scope of working needing to be done was larger scale and he knew it could be done faster and likely less expensive at Lilburn Auto. Good mechanics typically know good mechanics and know bad referrals could reflect back on them as well as good referrals. We remain grateful for the referral. In the two instances we've gone to CB, he's been responsive, kept us informed, been honest about options, potential outcomes, and guided us to best solution for the situations at hand. It's clear they care about the work they do and appreciate their customers. Most recently, we had an issue on the eve of a holiday. We called, explained the noises and what we thought were going on. They fit us in, had it diagnosed and gave us an estimate and said they could get it fixed by end of day, which they did. They gave us a heads-up of things to be on the lookout for (some we were already aware of), but no pressure or scare tactics. The bill for parts and labor was in line with our expectations. As an added bonus, we get three free months of Sirius XM thanks to an affiliate program. In a world where so many are out to make a quick buck and not care about customer service, quality, integrity and kindness, CB /Lilburn Auto are a refreshing exception to the rule.

I brought my car here for an oil change and tire rotation because the Volkswagen dealership…read morecouldn't fit me in, and I thought I was getting a good deal. Unfortunately, the experience turned into a major disappointment. The same day as the service, I was driving on the highway when my undercarriage cover came loose and flew off. I had to pull over and retrieve it. When I called, instead of taking responsibility, I was given excuses that it happened because the cover had supposedly been removed too many times. I've taken my car to the Volkswagen dealership since purchasing it in 2021 and have never experienced anything like this after a service. Four days later, I checked my brake pads and tire tread and discovered nails in my tires. The mechanic never mentioned them or documented them on the paperwork--not even as a safety warning. I also noticed that the lug bolts on two of my wheels were stripped. When I called again on Monday, the lead mechanic told me it wasn't their fault and blamed whoever had previously removed the wheels even though they had just performed my tire rotation. Once again, there was no accountability. I wouldn't have had an issue if the work had been completed carefully and the business had taken responsibility for its mistakes. I came here because I wanted to support a local business, but based on my experience, I strongly recommend that customers double-check all work before leaving. Update *** I should have read the reviews before bringing my vehicle to this location. Chris, it amazes me that you continue claiming there are "a lot of gray areas" when multiple reviews describe concerns similar to mine. You refuse to take accountability. Whether I inspected my vehicle three days later, five days later, or immediately after the service does not change the quality of the work performed. Customers should not have to inspect a professional mechanic's work before leaving to ensure nothing was damaged or improperly reinstalled. My regular mechanic at the Volkswagen dealership confirmed that the wheel bolts were stripped. Instead of taking responsibility, you blamed the dealership--even though other reviews claim your location caused similar damage to their vehicles. The fact that you believe I should have checked your work immediately shows why your service cannot be trusted. A problem does not become someone else's fault simply because the customer discovered it several days later

Super outstanding service. My first time here. Yelp referral. The owner was very attentive to my…read moreneeds and all the customers that were at the shop. Reasonably priced. Flexible appointment schedules. Great location at Shallowford Rd and Dresden. I definitely would recommend and will be back.

My vehicle needed immediate attention. This shop had great reviews…read more When I tell you, they gave me stellar service, they did. I didn't feel duped. Repairs were done quickly and effectively. I have renewed faith in my car because of them. If I need any more auto repair done, I'm bringing my car to them.

I was searching around for an auto body repair shop when I stumbled across this company. The…read morecustomer service was very great and welcoming. The employees and everyone have 5+ years of knowledge in the car business which made me feel at ease with trusting them to work on my car. They are affordable. They cared about the actually state my car was in. The minor work I needed was able to be done in the same day with parts freshly ordered directly from the source. They are a company that I would highly recommend

Marvin and Thomas helped get me back on the road. After having to be towed in unexpectedly, I was…read moreassured by the vast experience and knowledge at Auto Tech. My problem was diagnosed and resolved completely and quickly, with options to repair being disclosed in detail with each's pros/cons.

I dropped off my vehicle for a diagnostic that I thought would take two or three days and it took 2…read moreto 3 weeks for Javier to tell me that he cannot do the service and $159 charge for the diagnostic to know that he cannot do it. I spent three weeks and $159 to learn that their shop would not be able to service my vehicle. I wish I would have saved my energy.

This is NOT the shop it once was. And I found out the hard way…read more I have lived in Brookhaven/Chamblee for thirty years and throughout that time I always had my vehicles serviced by Shad and Melissa at J&L. Never a complaint, never questioned the pricing and the work was always done in a timely, professional manner. In December of 2022 I returned for a front end alignment and when dropping off the vehicle I asked where Shad was and was told he was out. Well he was indeed out. He had sold the business to a new crew and I should have figured that out when it took three weeks to get my car back. When I did get my car back, the leather wrapped steering wheel was filthy with grease as was the drivers seat and armrest. And they had managed to burn up three quarters of a tank of fuel leaving my fuel light on when I drove away. Insult to injury they had not even done the alignment. They also managed to not do several hundred more dollars of work that I was charged for. Forget all the positive reviews which are regarding the work done by the wonderful previous owners. This robbing crew needs to be avoided. I can't fathom how some people can be so dishonest.

I've been bringing my 2019 Volvo XC60 to Volmaz for service instead of the dealership, and I…read morecouldn't be happier with my decision. Most recently, I called about an issue with my AC not working, and they had me drop off my car for an evaluation. From the start, Kim at the front desk was incredibly kind and communicative, keeping me updated throughout the process. After diagnosing the issue, a technician from the service team gave me a call and thoroughly explained what was wrong. I really appreciated their honesty--they didn't try to oversell or make false promises, but they were confident in their assessment and solution. This level of transparency and expertise is exactly why I'll continue to trust Volmaz with all of my car's maintenance and repairs. Highly recommend!

Called to get an estimate for a service for my Mercedes! I have dealt with Joe in the past who has…read morebeen very responsive ! The first call I made asking for Joe the gal answering the phone abruptly said Joe wasn't available and I had not been there in years!! What difference does that make! Left my contact information for Joe to call me! Never heard back! Called three days later and the gal said Joe wasn't available busy in the shop and he would return my call! Has been over two weeks now and no call from Joe! Do yourself a favor and avoid Volmaz for any auto repairs especially if you're trying to get in touch with anyone besides the rude gal answering the phone!!

I've taken my vehicle in for the same repair FIVE times, and the issue was never corrected!…read more Luckily, I had insurance to assist me with the cost, but I still had to come out of my pocket for each visit. The repair for the "check engine light" would clear for approximately 2 weeks and reappear each time. THEY NEVER CORRECTED THE PROBLEM. The owner would give one repair cost over the phone to my husband and charge me a different repair price on the premises...He claimed that the computer was at fault! As if that wasn't enough, they lost the engine cover to my car without making an effort to correct. Refuse to return a $15 overcharge and want us to deduct it from our next charge when we bring the car back to be repaired! This business was initially dependable about 18 months ago, but given the recent circumstances, I would advise you to choose a different car repair shop. This place is more about money than it is about quality service. It's like playing Russian Roulette...Just don't trust them!

I'm not sure how my original post got edited without me me. So, repeating my story…read more This company did not properly put my wheels back on! I was on the highway 300 miles away when my tire almost fell off my car with my two and four year old inside. They were the last people to touch the car before a road trip. I even came back and asked them to check out some noises and lack of power. Turns out, I was leaking transmission fluid. When I brought this up to them, They apologized and then went on to question who might have been have unsuccessfully trying to steal my wheel or sabotage my life. Disregarding responsibility for a thourogh job and safety. Offensive lack of ownership. I bring this up because I cringe every time I pass either shop.