I really wanted to give a positive review because the brake pad replacement itself went smoothly,…read morebut unfortunately the experience took a turn afterward. When I went outside after the service, I immediately noticed a lug nut was missing. After looking closer, I saw that the wheel stud itself was broken - which I know for a fact was not damaged prior to the repair. When I contacted the mechanic about it, he did not deny breaking it and asked me to go purchase a new stud and lug nut, which I did right away. He said he would return to install it, but after that point communication became very unreliable. I texted several times with no response. When he finally replied "yes" to confirm he would complete the repair, he still never followed through. Since then, my messages have gone unanswered. On top of that, he told me the broken stud was "no big deal" and that he knows someone who drives around with multiple broken studs - which was extremely concerning to hear from someone responsible for vehicle safety. I don't feel comfortable driving with a broken wheel stud, and the situation has been left unresolved. I wish this could have been a positive review, but based on the lack of accountability, poor communication, and safety concerns, it cannot be.

Kevion arrived a few minutes ahead of time, was friendly and professional. He got my drained…read morebattery charged up and offered follow up at no extra charge.

Recently had "routine maintenance" that my Dealership suggests that I do. I am tired of paying…read moresuch high costs for routine service. I tried East Point AAMCO and Nick and his staff treated me like family. Nick also showed me a his cost breakdown versus Dealership and I was blown away! Aamco saved me $$$ and I received stellar treatment! I have read mixed reviews about this location taking too long to follow up or a customer's car has been sitting too long. It happens everywhere. sometimes when we are experiencing a time crunch, we expect businesses to bump us up. That is not reality. Since the pandemic, autoparts have been difficult to obtain. There is a price to pay for convenience. There are no guarantees that a Dealership or other Service establishments can provide efficient turnaround 5-days a week! Give East Point AAMCO a chance!

I must say that I had a great experience with AAMCO, Rick the technician was very forthcoming with…read moreme and let me know what was going on. Nick also was extremely helpful as well. I will go back to them again

Service 100/100 I didn't have to wait long and Mr…read more Transmission understood the assignment for sure !

Stay the H*LL away from here!!!!! Don't be stupid! Stay…read moreaway!!!! I brought my car here a year ago. It really wasn't I, but FireStone after I filed a claim for a damaged transmission. I came to pick up my car. Everything ran as it should have. It was my intentions to leave a good review. (I'm glad I did NOT! but time kept slipping by, and I forgot.) First I didn't have my receipt. No one told me that was the only way to find my record or get my warranty honored. NO OTHER Mr. Transmission can look up your record. Head quarters can't look up your record either! 1) The owner or front desk person, refused to even try and find my receipt even after 3 calls. He didn't give a rip what I was going through or what was wrong with my car. I told him the month. I gave him even a date. NOTHING! He just said: "You dont' have a receipt?" Like someone glad he didn't have to do anything. 2) Next he asked me if I came back for a return checkup within 14 days which i was never told because FireStone paid for the repair. I just came to pick up the car. He told me that voids the warranty. 3) He asked what type of work needed to be done. I told him it was some type of leak. He then told me "leaks are covered. Anything can cause a leak." It seems like there was some other excuse as well. Either way, he was quick to tell me they didn't care. The warranty is no good here! That is your problem. I had to hunt down a copy of my receipt before i could get anywhere. He wasn't going to do anything to help even within the same month. He said I needed to tell him the EXACT DATE. He never even looked. To his glee, the according to the receipt I had more than 12000 miles on my car and he didn't have to fix anything--not that he was going to honor it anyway! (Please make sure the odometer on your car and receipt matches. I didn't. Just a forewarning. I am assuming he didn't commit fraud but if i had to do it all over again, i would make sure.) If you have the misfortune of using this place, make sure you scan your receipt and keep a copy. Take a picture with your phone and make sure you bring you car back within 14 days for a checkup. Otherwise your warranty is worthless. Headquarters can't help you. Each Mr. Transmission is individually owned. They can't make the owner or store do anything. So if you don't like the service you are out of LUCK! Few stores will want to take on the work from another Mr. Transmission for free. STAY AWAY FROM THIS PLACE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! if they don't want to honor their warranty for any reason AND THEY WILL LOOK TO GET OUT OF IT, you will be completely out of luck and there will be on one to call unless another store will be willing to have pity on you. JUST GO SOMEWHERE ELSE! Just go somewhere else! I will say my transmission is running well otherwise. So I will throw him that bone, but just go somewhere else. If that weren't the case, I'd be completely screwed.

My transmission continues to operate properly. It has been over 1.5 years since my car was repaired.read more

My Truck started acting up and having a hard time changing gears . Someone had heard that I was…read morelooking for a place that wouldn't rip me off and cause problems and would do a great job fixing my transmission. I was trying to figure out where I'd take the truck to get fixed someone heard my concerns and recommended me GM transmission;when I called to take in my truck they treated me so great and helped us getting the truck there and if we had problems they took responsibility and fixed it for us, I highly recommend this place .

I am never disappointed when I take one of my vehicles to Norcross Transmission for repair. Eric…read moreand Jim are professional, reliable, knowledgeable...etc. My most recent experience involved a transmission and starter issue with my 2008 Lexus GS 460. The necessary repairs were diagnosed, parts were ordered and the repairs were completed and I am a very satisfied customer. I highly recommend this business.

I was driving from New Orleans to Richmond, VA so I was very alarmed when my check engine light…read morecame on halfway through the trip. I brought the car to Norcross and they checked it out for me at no charge. It was above and beyond my expectations! The man I talked to was was so thorough & kind and I had peace of mind for the duration of the trip.

The car is running smoothly after the repair, so I'm happy with the result. The staff was helpful…read moreand explained the problem clearly. Communication about the completion time could have been better.

Reliable and knowledgeable about many makes and models. Pat has taken good care of our family's…read morevehicles for years now. We always feel like they give us good advice and a fair price.

Did not get to use their service. However, their customer service in terms of getting me the info I…read moreneeded to be successful in my brake repair need was impeccable. Very knowledgeable people and accommodating to their customers.

I requested By Any Means Mechanic to replace brakes and rotors. I waited a couple of months to give…read morethe review to make sure the work lasts long and is reliable. It's indeed reliable and the technician did a really good job. I saved a lot money by getting the job done this way rather than through a dealer.

This place is hands down the best mechanic shop in Gwinnett county. The owner Hector is honest,…read morevery knowledgeable and reasonably priced. I love going to a mechanic and feeling like I can trust him and he isn't going to come back with a million things he found wrong with the car. Hector is very fair and a straight shooter. He has earned my business after one transaction with him and I continue to go back. This is a mechanic shop and your not paying extra for parts and labor for a comfy waiting room and fancy establishment. Give Hector a try if you want a honest mechanic.

The owner and his team are awesome ! they have worked and keep both of my BMW running strong for…read moreover 12 years. 1984 533i and my 2003 745 li always getting me in when I call to make an appointment, and completing the work in record time, such as sub frame bushings, brakes& rotors transmission services and schedule oil changes. I always ask the owner can they the job? when he tell me yes, I have 100% faith knowing that it will be a job well done. Eugene Evans..

I came in for a simple TPMS reprogramming on one tire -- a service I had already shopped around for…read moreand found quoted at $50 by multiple other shops. I explained exactly what I needed before handing over my keys. The mechanic took my car, came back 15 minutes later, and asked me to pay $120 -- with zero prior discussion about pricing. My issue is not the price itself. My issue is the complete lack of transparency. A basic standard in any service business is to inform the customer of the cost BEFORE doing the work -- not after. I was never given the chance to agree or walk away. That's not a mistake, that's a choice. I only came here because a close mutual friend recommended this shop. That trust made it even more disappointing. I would not return, and I would strongly advise anyone to ask for a written quote upfront before leaving their keys here.

I went there for an oil change but I knew I had been losing oil slowly for the past few weeks. It…read moreturned out to be a bad gasket in my oil pan and they replaced it plus a few other items that needed to be done. Done for a reasonable price and the technician actually took it on a test drive afterwards to make sure it was good. A week later and it's still holding up. A+++

I had a great experience from the phone call to showing up. I came in for a pre-inspection for a…read morecar that I was planning to buy. The staff was knowledgeable about the car I was planning to purchase and I left with information about things that will save me money on future repairs. The front desk lady was also very kind and welcoming. I would recommend that everyone get thier car checked out before buying! The pre-inspection is also amazing because it was a reasonable amount.

I took my Tesla there because they advertise as an EV and hybrid shop and should have suspicious…read morewhen I was given a 9:00 appointment for the next day. Rather than simply fixing the AC as requested and charging me labor and parts they spent an entire day "diagnosing" the system, as well as every other inch of the car, including photographs and a fancy software print out. Of course they recommended several unrelated (and unneeded) services which were thousands of dollars. At this point I was informed they would charge me $358 for the diagnosis unless I engaged them to do the repair. After another 6 hours (the next day) trying to figure out when they could start and if they could get the parts, with no assurance of when it would be ready, I withdrew authorization and paid them their diagnostic charge to get my car back. I'd stay away.