I've been sitting on this review for a few days. At first I wasn't going to review this place for a couple reasons: I think it's sorta tacky to review chains, I don't eat a ton of fast food so it's hard to make fair comparisons. I was making an exception, though, Rocky's sent us a bunch of coupons and I was feeling nostalgic for my days growing up in Madison, going to the Rocky's location there with my fast food-loving dad.
But I changed my mind because I think there's something instructive here to other businesses, and I feel like it's a great example to set where good management can really help improve the rating I give a business. In this case, things started out at a solidly 1.5/2 stars level and ended up with three stars because of the actions of the manager on duty.
In brief, the employee working the counter when we got there was just incompetent. A line had formed because the employee was not at all understanding the order the guy was wanting to place (from what I overheard, two pizzas: one with pepperoni and mushroom, the other with sausage). Not only did the guy not understand the order for a good couple of minutes, he then tried to split the order across two tickets and screwed up processing the customer's coupon.
After maybe five minutes of that, the manager took over and the line actually started moving. The "complicated" order got placed within about 45 seconds, and then the guy in front of me, and then my fiancée and I.
He doubled the coupon we were using either because of the wait or because he was just a nice guy. He was obviously a little flustered (and who wouldn't be, you've got a room full of customers waiting to order, the drive through buzzer is going off, and the phone is ringing and the only guy there to help you is standing there with his thumb up his ass) but he pulled through. He did seem like he was cracking up a bit while placing our order (repeating "dine in" several times to the tune of the song that was playing), but...I get it. This guy needs a vacation.
I suppose since this is a review and all I should actually mention the food. It's Rocky's. It's thick, the dough is always a little undercooked, and the sauce is almost a little sweet. As far as fast-food pizza goes, it's better than Pizza Hut's anemic slices, but you are of course better off with a proper pizzeria if you can get to one. I can't really fault a fast-food place for the quality of the food, though.
All things considered, it was okay to get the "once every few months" fast food craving out of my system. read more