Wonderful instructor who easily supported the students with different levels of experience. Justin was patient and pleasant. He explained the process and the details of using each tool safely. The classroom was clean and independent of the rest of the facility making it a quiet and focused space. I will definitely take more classes from Rockler and share the school with other friends read more

Was placed on hold numerous times with an absolute lack of care consideration trend to get information about products that they had and after being put on hold twice, the gentleman gave me one 800 number and hung up the phone. Might as well go to Home Depot if you want little Care no consideration and a route attendant. read more

It's been seven years since I've been back to this store (I was living in CA). I must say, the customer service has markedly improved. I was greeted upon entering the store, and when I requested assistance, I was shown the products I was interested in buying. Needing to customize my purchase, I asked for further help and Tye was helpful, informative, and professional. The store has been expanded and it has a wider array of lumber. The checkout experience was quick, efficient, and friendly. I'll definitely be back! read more

Was shocked to see the reviews on this place were Low. Then realized most reviews are very old. This location is my go to for all things woodworking. The staff are always extremely helpful and actually know what they're talking about. If you don't like this place... you've clearly never been to Home Depot or Lowe's... read more

I have been wanting to build a coffee table for quite a while. My wife and I stopped into the Rockler shop in Maplewood,Mn to check out the wood planks they had. Great varieties of many different types and sizes. We were helped out by Scott who was very helpful in explaining the differences in the types. I signed up to take the shop class that Scott recommended. The plank was 18"x8' and made of Silky Oak. My table was going to be 28"x42". Day 1, we got pretty much everything cut and glued in just a couple of hours. Day 2, was the sanding. The finished product was amazing. I have done some woodworking in the past but Scott showed me so much more. I would highly recommend Rockler to anyone looking for help on a woodworking project. Terry Hatchitt read more

I took a wood turning class and when you consider the 3 hours of one on one instruction plus the cost of the project all included in the pricing , you really get your money's worth. I will surely take more of these classes in the future. read more

As woodworking shops go, I am a Rockler fan! They have a limited, but nice selection of woods. A lot of pen/pencil kits to choose from (and blanks), plus they have a great tool department. They are pricey, but really all the woodworking shops are more expensive than what you can get online. Still, sometimes you need the convenience of just walking in and buying something. They also have a great space in the basement where Colorado Woodworkers Guild (and many others) meet. Plus a nice big shop that they have classes in! Best of all the associates are very friendly. Always smiling and there to help. Great place to go if you are a woodworker or want to take a class. read more

Staff is the worst I've experienced in a while, they don't help or greet you. Felt a bit discriminated at the same time!! Take your business somewhere else, not worth anyone's money ! read more

Very helpful people and knowledgeable. Store doesn't have big variety. If you don't want "Sawstop" you're almost out of luck. How about Delta, Shopfox, Grizzly or Harvey? read more

Order from Rockler with caution! My Laguna Midi lathe showed up two months late on my doorstep with NO notice at all. 1) I understand items can sell out and be on back order. But I was never notified by Rockler that it wouldn't arrive as promised until after it was already overdue and after I contacted Rockler to ask why I hadn't received it. 2) My credit card was charged the full amount over two months before the lathe even shipped. 3) I was told I would be notified when it shipped. Porch pirates are alive and well. Fortunately I was home when my neighbor informed me a large box was on my porch. What a pathetic, unacceptable way to do business. Update: The local Rockler store manager contacted me today. I'm still disappointed with the way my order was handled but at least they're trying to make it right. read more

I am brand new to wood working and chose this store because of their inventory and they were open on Saturday. As soon as I walked in, I was met and greeted by Mckenna. This young lady was super helpful and was also a wood turning enthusiast! She didn't try to over-sell me or talk me into things I would not need, but was able to send me home with tools that I could use right away and be happy with. Thank you, McKenna!! You were a great help and I was thrilled with your service! read more

I've never found stores like this staffed with people who are super helpful. As others have said, the staff at these kinds of places can have a bit of an attitude. I've never seen it here myself, thankfully, but I also usually don't ask for help. That being said, I'm a hobbyist wood turner so don't have many options to go to a brick and mortar to find what I need. They have good kits, some good turning stock, and when I've priced their wood slabs it seems to be about the same as wood mills I've been to. Which means no extra 45 minute trips to wood mills, yay! I've attended a class and a couple demos here and all were done quite well. read more

I had to replace the hardware for some kitchen drawers (the slider-thingy's) and the great folks over at True Value on Colfax & Monaco sent me over here. This was a real learning process for me as I've never done this sort of home repair before but the guys at Rockler were great. They have a wide selection of the types of parts that I was searching for and I don't know where else in Denver I could have gone for this sort of thing. Staff was very knowledgeable but as this was a learning experience for me, I ended up having to try and fail and return parts 2 or 3 times. Still, they never gave me a hard time about excessive parts returns, even though they were opened packages. It's just a cool store to explore and I'm sure that woodworkers would find a lot to enjoy here. read more

I called Rockler to see if they had something in stock. Taylor confirmed they had it and I went over to pick it up. I was greeted by an employee who said, "welcome to Rockler, thanks for coming in". This is GREAT customer service! Then I found Taylor and he hooked me up with some dust collection parts I need for a modification to my system. He gave me all the time I needed to pick the right parts and was genuinely interested in a $20 sale - amazing. Fantastic customer service from start to finish! There's a lesson in here for all the people working in retail. Say "thank you" to your customer. It's the right thing to do... read more

I came in to get a plank of koa for a coat rack (koat rack?). I was a complete dumbass and came in 5 minutes before closing and started asking about a fairly difficult-to-fine wood. After giving me some resources to find the koa they did not have, they asked about my project. They were incredibly patient with me and answered my questions and even helped me find a suitable replacement, after asking me several questions about my desired wood qualities. It wasn't until I realized they were trying to lock up that I realized I was keeping them past closing. I offered to come back the next day, but the gentlemen refused to do anything other than help me. About twenty (YES, 20!) minutes after closing, they checked me out, admired the project, and ensured I knew exactly what to do with the wood to finish out the project as intended. They knew I worked with wood in the past, but they made damn sure I would not make a mistake with the wood. I can see how the previous reviewer could get frustrated with that, but I saw it as the Rockler people wanting to make sure customers and their projects were cared for as best they could. I had truly excellent customer service tonight. read more

If you are into woodworking, this is the place for you. They've got so many accessories, options, tools, finishes, hardware, types of wood, etc. I went in asking for some literature on clocks, and although they didn't have it in the store, the guy who helped me said he knew of a book. He did a quick search on the computer and said he could order me in a book if I was interested. I told him I was and he got it placed. The two times I've gone in, all I've gotten was great service and as much help as I needed. They didn't assume I knew it all, but instead asked me about how much experience I had. I definitely recommend this place!! read more

My favorite woodworking store. Most everything a hobbies ot professional woodworker needs (or wants).

First of all for all of you intitled people who need to be spoon fed when go into a store that's well put together and some of the nicest people working there, you can all go to h##l. You say" oh they didn't help me as soon as I walked in the door and they didn't hold my hand and they didn't have what I needed" well contrary to your little self empowered world, the world don't owe you anything. Oh yeah sorry rockler staff aren't mind readers and have what you need, you poor babies. Guess what that's why there are many types of stores so you can walk in and get what you want. People like the cry babies out there don't need to go here, quit wasting space where those of us who appreciate this place can shop. For rockler and the staff and owners, you have a great store for people who understand that the world don't revolve around us. I recommend Rockler, the staff and the manager Rich. Great job staff, thanks for your store , your attitudes, your attentiveness and your knowledge. Great place, great deals and so relaxing and fun to shop here. Thank you all, and again to those self empowered cry babies, go shop somewhere else. People like me don't want to see you or hear how important you and your time are. Long time customer Jeff M read more

So when you ask a question and the two condescending old farts who are working the floor look at each other and roll their eyes when they think you're not looking, it makes you want to never set foot in the store again. Nobody asked me if I needed anything until I tracked someone down. They sell hundreds of router bits, but don't stock single guide bearings aside from a $50 kit. I get the impression that they really dislike working class trademen as customers. If you're a home-gamer with a few grand to blow, be my guest, but they're not catering to working craftsmen at all. read more

This place is an absolute joke! I went in there looking for 3/8 inset Hinges without the spring, and they told me those Hinges didn't exist any longer. Funny seeing how I found them five minutes later at Home Depot. You can claim this place is only for the "serious wood hobbyist" all you want, but in reality they're just another over priced hardware store. Their kinda like Abercrombie and Fitch. They used to be kinda cool, but now you just look like a tool. I would recommend going pretty much anywhere else especially for hardware. I recommend Louis Wurth. They have it all, and for way better prices then these divas at Rocklers. read more

The store is amazing. I'm an apprentice finish carpenter in a family owned business, and I've been wanting to visit again, after the last time I visited being only about 16. My father and I went in, and we proceeded to go over every ounce of the store with a fine tooth comb, while my dad explained to me various things that I wasn't acquainted with yet. There was a female employee there that seemed helpful, but a little confused by our presence, and kept asking if we needed anything. The selection was fabulous, from pen making materials to colored wood laminates for small projects like jewelery boxes, to their industrial sized wood working machines(lathes, router tables, drill punches, etc). My dad even found these amazing finish pry bars he'd bought at a Rockler in Seattle, WA about 7 years ago, that he wasn't sure he'd ever find again, for only $15. After perusing the store, we finally went to the check out counter, and there was an older gentleman manning the register. He discussed the pry bars with my dad, and when I said that they were especially good for cabinet installs because they didn't ding the wood, the man eyed me very suspiciously, as if being female I wasn't allowed commentary. When my dad handed me the pry bars so that he could put his wallet away, the old man then snidely remarked; "You get to be the holder!" And I asked what he meant, and he said "You get to hold the stuff." To which I remarked; "Uh, yeah, sure." So other than the very sexist and old school male cashier, it was a great experience and I'll definitely be back for many projects and specialty items and tools that I can't get at Ace or Home Depot. read more

I have been to the Denver store 3 times. On previous visits, I stood around waiting for someone to help me with no luck, so I left. Today I thought I would try again, with similar results. The staff is too busy to help me spend my money. So I went to Woodcraft and they were very helpful, while being really busy. Plus, the System 3 epoxy I needed was $18 where at Rockler it was $24. That is a significant difference, 33%. I will make the drive all day for that kind of service and a better price. Rockler sucks! read more

Best hardware store in Denver. Rich and Kurt are always super to work with. Thanks guys

I'm a novice in terms of woodworking, but had done my research because I've found that people at other stores are not helpful or don't even offer assistance. I went in on a busy Saturday and received a ton of help from the staff there. Everyone was very friendly and it took less than 2 minutes for someone to offer assistance. Plus, they are one of the only places in the area that carries General Finishes, which has turned an ugly/cheap potting bench into something much more upscale looking! read more

Staff here are social idiots. I stopped to pick up a router bit. While looking through the case an employee came over and leaned all over me to pick out a bit for a customer. I commented that he seemed in a hurry and he acted like I was in his way. I put down the bit I was holding as I was blocked from putting it back into its place, and then I walked out. Never more. read more

I have been in here 5 times now and they have yet to have what I need in stock. Most recently, I went in there for some soft close hinges for new cabinets we were installing. I spoke to a person leaning on the cash out station for some help finding ones that would work for me. I am not the most knowledgeable person on hinges so I knew I would need some help. The gentleman who "helped" me was rude and condescending. It is not as though I was pretending to know more than I do, I was clear from the get go that I needed some help isolating exactly what I would need. That said, I am not an idiot either. The man offered the "snap close" version of the hinge that I needed and I asked if they have them in "soft close". He said they carry them but they are out right now and these would work almost the same. True, except that they wouldn't perform the main function I was asking about. I would be replacing the ones I have with a new version of the ones I have! No thanks! He offered to order them for me and it would take 2 weeks with the holiday. I told him that I really wanted to get it done sooner than that so I would have to look around elsewhere and see if I could find them. He laughed and said that I wouldn't find them anywhere and to let him know when I was done with that and he would order them. How arrogant, right? FYI, the local big box hardware store with the orange sign carries everything I needed. After getting scoffed at by the arrogant old man, I went there and bought everything I needed, with no help from anyone. read more

Great, well managed store. Rare that items are not in stock. Employees are friendly and helpful. Always enjoyable to stop in there.

Purchased item on their website that was poorly designed. Per instructions ON THEIR WEBSITE, attempted to return item to store for a refund. This store does not adhere to it's own company policies. Staff was unhelpful and borderline rude. Will not shop here in the future. read more

I'm refinishing a chair and needed some supplies (not to mention advice). I found both--the guy I spoke with was incredibly knowledgeable and eager to help. I'd definitely go back. read more

I've been in here multiple times hoping to find wood products I need and advice for some challenging refinishing/woodworking problems and I've left irritated and unsatisfied every time. First of all, let me say, this is not my first rodeo--I've been remodeling houses, refinishing furniture and even building some of my own for the last 30 years and each time I take my well-groomed, petite, feminine self in there the old white guys (OWGs) treat me like I've never picked up a piece of sandpaper before. Even after I explain that I'm more than pretty handy, they talk at me (yes, I meant to say "at") as if I'm deaf, dumb and a total twinkie. And, I'm never impressed with the advice I get from them or the product recommendations--I get better info by parsing through the results provided by Google and I don't have to deal with slow-moving chauvs who never seem to have the product that I want. There are better places in this town to get advice on wood and wood-related products where a smart and crafty girl with a set of power tools and a desire to build something is more than welcome and not talked down to. read more