The absolute worst. I was in a minor accident in Wellesley, and my car was towed by Roadside Rescue, a towing service affiliated with Haskins Automotive body shop. This was not my choice. I wanted to wait for my insurance co. to send roadside assistance, but was told my car was "blocking the roadway," though it was actually well situated in a parallel parking place. After the car was towed to Haskins, my insurance company arranged to have my car transported to a body shop closer to my residence. Mike, the manager at Roadside Rescue refused to release the vehicle to my insurance company unless I came in person to sign a release. I live 2 hours away, and this was just before the holidays, so I was embarking on family travel making it difficult to fulfill this request. I asked that that Mike send me the release form in the mail. He refused. I asked if he could email the release form to me. He refused. I asked for my spouse to sign the release form in person on my behalf. He refused. They essentially were holding my vehicle hostage while also insisting that Haskins Automotive, a body shop in Wellesley, could provide the body work. To agree to release the car to my insurance company, they insisted that they tow the car out of state, which out of desperation, my insurance adjuster agreed to do. Roadside charged almost as much for the towing as the new body shop quoted for the body work. Vitale, the mechanic at Haskins, is very nice; however, with Mike, the manager of Roadside Rescue, an affiliated business, the business practices include intimidation and force. If they had a great reputation, they would not have to impose their service on customers. read more

I cannot thank Roadside enough for their customer service this week. My husbands car was totaled due to a hit and run accident, and what has been a very stressful week was made easier due to the staff at Roadside. They were helpful and told us what to expect throughout the insurance process, I really felt like they were advocates in our corner. The driver of the tow truck who came to the scene even asked how my daughter was the next day because he remembered her being in the car. Above and beyond excellent customer service. read more

Owner was very aggressive and refuses to return my personal belongings which includes sentimental items (from my late mom), work equipment (computer and network hardware, circular saw, drill, cable testing and termination tools, extendable ladder, etc) , Apple Watch, iPhone, mini-freezer, diabetic testing supplies, tennis racquets, and more. I have receipts for most of my belongings. Should I take him to court or just report these as stolen? read more

Wow found them on yelp. On my way to work 8 am traffic...needed a tow. They were there within 30 minutes. Felt safe, respected and that my car was secure. They towed my car right to a mechanic who works on all types of vehicles that the towing company works with frequently. read more

My battery died and I called for help. They were super helpful on the phone, and came to my location very quickly - less than 20 minutes! I had already tried calling AAA and I hadn't even heard back from them about sending a tech before Roadside Rescue showed up and had me on my way. Totally worth it! Richard was very nice and helpful and quick. Thank you!! Would definitely recommend! read more

Worst customer service ever!!! The agent incorrectly rescheduled my appointment and said it was my fault. The driver came late and overcharged. Tried to argue with the customer. You'll be better off getting a AAA membership! read more

I totaled my car a few weeks back. Everyone at Roadside Rescue was very helpful. Even though there is a lot going on in the world right now, they were open to helping work around my work schedule, and making sure I had as much information as possible about my car! Thank you so much for helping me and doing a wonderful job! read more

My daughter was in an accident in the left lane of 95. Mike came by to assist with a tow of her car. Mike went above an beyond. It was his humanity to calm my daughter down and make her feel at ease that as a father I can not thank him enough. He took the time to talk to her, explain the situation to her and just be a human being when she needed it most. When I spoke to him about transport of my vehicle he gave me what my options are and then asked me how my daughter was (yes...he remembered her). This is a company that I would highly recommend over and over again. They not only provide great services but even more importantly, the humanity they posses to people is unmatched. A+++ service. read more

After road construction on Wellesley Ave in Wellesley there were a number of rough areas on the road and my wife popped her tire. I went and attempted to change it for her and got it jacked up and the lugs off but the tire was rusted on. Junior from Roadside Rescue worked with me to get the tire off and was a lifesaver. I had tried for about an hour unsuccessfully to get the tire off and it wasn't happening. Junior came in with a big hammer and we both banged on it for about 30 mins and he didn't make me feel stupid about having to call. Standup guy, great service and they knew exactly which parking lot I was in when I said I was on Babson's campus. A+ read more

Easy to write a bad review for a tow company I guess because when needed it's normally not under ideal circumstances. Well got the big dump truck stuck in mud in my yard. Called around and Roadside was the only company that was able to come out. Owner Mike came out himself within an hour. He assured me right away that we he could get my truck out. I'm writing the review because of how extra careful he was to not do any damage to the truck while hoisting it out. He kept readjusting straps and cables to make sure there would be no damage to my vehicle. Truck is old and beat up and he didn't care and took his time. I did get a estimate of what it would cost prior to him coming and considering it's tough to quote without seeing what's needed. He didn't take as long as he thought and my bill reflected it. Highly recommend this company. Hopefully, won't need them again but I'll be sure to call if I do. read more

Roadside Rescue & Transport - Towing Near Me

These guys are great! They were very careful with my car, and very communicative. Also, very understanding of the COVID-related difficulties I faced getting there to get the car. Highly recommended! read more

The helpfulness of their roadside crew and front office was first class. They went above and beyond to help me with my car and get it back on the road. read more

This place is an absolute joke and have the worst hours. Unlike most places that hold hours to accommodate customers in getting their vehicle back or even towed to another place they don't. So if you get towed there after an accident then you should intend on taking a day off from work because zero way with their 9am-4pm hours are you getting up there to sign the release in person and getting to work. They don't even accept electronic sign that would also accommodate the customer. Worst place I've ever dealt with, if I could give them negative stars as their review I would! read more

Michael was incredibly responsive, helped a stranded driver on our team out of a jam. Quick, efficient and effective-just like everyone else says-these guys are the best. read more