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    Needham Towing & Transport

    1.0 (2 reviews)
    Open Open 24 hours

    Services - Needham Towing & Transport

    Vehicle towing

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    2 years ago

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    Roadside Rescue & Transport - Call now for a 24 hour tow truck!

    Roadside Rescue & Transport

    (14 reviews)

    The absolute worst. I was in a minor accident in Wellesley, and my car was towed by Roadside…read moreRescue, a towing service affiliated with Haskins Automotive body shop. This was not my choice. I wanted to wait for my insurance co. to send roadside assistance, but was told my car was "blocking the roadway," though it was actually well situated in a parallel parking place. After the car was towed to Haskins, my insurance company arranged to have my car transported to a body shop closer to my residence. Mike, the manager at Roadside Rescue refused to release the vehicle to my insurance company unless I came in person to sign a release. I live 2 hours away, and this was just before the holidays, so I was embarking on family travel making it difficult to fulfill this request. I asked that that Mike send me the release form in the mail. He refused. I asked if he could email the release form to me. He refused. I asked for my spouse to sign the release form in person on my behalf. He refused. They essentially were holding my vehicle hostage while also insisting that Haskins Automotive, a body shop in Wellesley, could provide the body work. To agree to release the car to my insurance company, they insisted that they tow the car out of state, which out of desperation, my insurance adjuster agreed to do. Roadside charged almost as much for the towing as the new body shop quoted for the body work. Vitale, the mechanic at Haskins, is very nice; however, with Mike, the manager of Roadside Rescue, an affiliated business, the business practices include intimidation and force. If they had a great reputation, they would not have to impose their service on customers.

    I cannot thank Roadside enough for their customer service this week. My husbands car was totaled…read moredue to a hit and run accident, and what has been a very stressful week was made easier due to the staff at Roadside. They were helpful and told us what to expect throughout the insurance process, I really felt like they were advocates in our corner. The driver of the tow truck who came to the scene even asked how my daughter was the next day because he remembered her being in the car. Above and beyond excellent customer service.

    Needham Towing & Transport - towing - Updated May 2026

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