The absolute worst. I was in a minor accident in Wellesley, and my car was towed by Roadside…read moreRescue, a towing service affiliated with Haskins Automotive body shop. This was not my choice. I wanted to wait for my insurance co. to send roadside assistance, but was told my car was "blocking the roadway," though it was actually well situated in a parallel parking place. After the car was towed to Haskins, my insurance company arranged to have my car transported to a body shop closer to my residence. Mike, the manager at Roadside Rescue refused to release the vehicle to my insurance company unless I came in person to sign a release. I live 2 hours away, and this was just before the holidays, so I was embarking on family travel making it difficult to fulfill this request. I asked that that Mike send me the release form in the mail. He refused. I asked if he could email the release form to me. He refused. I asked for my spouse to sign the release form in person on my behalf. He refused. They essentially were holding my vehicle hostage while also insisting that Haskins Automotive, a body shop in Wellesley, could provide the body work. To agree to release the car to my insurance company, they insisted that they tow the car out of state, which out of desperation, my insurance adjuster agreed to do. Roadside charged almost as much for the towing as the new body shop quoted for the body work. Vitale, the mechanic at Haskins, is very nice; however, with Mike, the manager of Roadside Rescue, an affiliated business, the business practices include intimidation and force. If they had a great reputation, they would not have to impose their service on customers.

I cannot thank Roadside enough for their customer service this week. My husbands car was totaled…read moredue to a hit and run accident, and what has been a very stressful week was made easier due to the staff at Roadside. They were helpful and told us what to expect throughout the insurance process, I really felt like they were advocates in our corner. The driver of the tow truck who came to the scene even asked how my daughter was the next day because he remembered her being in the car. Above and beyond excellent customer service.

Joey, the garage owner, is knowledgeable, honest, and unfailingly kind. I've had to do a series of…read more16-hour drives over the last few years and he has been great looking at my 2015 Accord to make sure it'll make it, letting me know what's not safe now and what will need to be fixed in the next few months. And he has somehow kept my husband's old hauling van running as well. It's great when you can find a mechanic you can trust!

Re: State Inspection The gentleman running the location is…read morevery friendly and professional. The inspection was smooth and as fast as could be. As I had no other work done , this review is only for the inspection and fabulous friendly service.

One of the driver is very sick! He needs to treat His nerves…read more Pushed me on in back of my car on highway for no reason! Yelling and screaming! Then called my company and said: I want to make complaint!!! Disp: what is your complaint? Driver: Just make a complaint!! Stupid driver His phone number +1 (781) 351-2285

Do not use this company!!! I witnessed one of there drivers wait in a parking lot till a women pull…read moreup to drop off a heavy load at a door, this women was there for 1 minute. although this women shouldn't have been parking in the fire lane the driver got out hooked up her car and started screaming at her. I understand they have a job to do but I'm disgusted with how this driver screamed in her face as she pleaded to solve the problem apologizing and crying. He continued to scream at the women, VERY unprofessional and clearly a scam as he was waiting for anyone to come. I would urge people to not deal with these people, I was scared as a witness thinking he may harm her, never mind this poor women.

I had my vandalized truck delivered to Suburban. Couldn't have asked for better service. Gary…read morespent much time with me explaining how to navigate the insurance company. Ultimately the insurance totaled the vehicle and no repairs were needed. Still Gary and Tarsha were extremely helpful. Would return again in a heartbeat.

Really excellent body shop. My car apparently attracts old ladies to hitting it because I've been…read morehere twice with my vehicle for the same reason. Both times I've had work done here it's been completed in a timely manner, carefully done, and the staff has been wonderful to work with. They worked through my insurance company on my behalf and I barely had to do anything! Icing on the cake: they vacuum the interior of the vehicle before giving it back. It is always cleaner upon return than when I drop it off!

So I have never used this service but I'm going to post on here why I'm giving this company a 1…read morestar and if there was a 0 I would give them a 0. I just want to make people aware of this company incase they think of using them. My husband and I were driving on the highway with our baby and one of there trucks was zig zagging all over the highway, riding everyone's a** and just driving erratically!! I called the company to report the driver/truck whose DOT# is 516955 plate 122 and they just transferred me to a dead line that no one answered. Poor service and hopefully this gets addressed.

Excellent towing service...excellent customer service...I had to have my car (that was not…read moredrivable) towed from a business as soon as possible. They were able to accommodate the tow on the same day I requested. They are also holding the car for me (for a reasonable storage fee) until I get the paperwork for the insurance and repair shop finished up. I highly recommend! I especially appreciate working with Matt!

I had a battery fail, and Wellington replaced it quickly, right in my driveway. He arrived within…read morea couple hours of the phone call. (Important note. Wellington really doesn't keep batteries around for my car's over-sized, rear-mounted battery, so I did have to pick one up at the parts counter of the local dealer. AAA will give you a jump, but their battery service won't touch them. Same with any auto parts store that plugs "free installation." I really recommend the Wellington approach in this scenario!)

Great service, I had a car failure in a parking garage, and the driver got it out with ease. I was…read moreamazed!

Prompt, friendly, helpful, automatically sent me an immediate receipt from my card swipe, but…read morepromptly sent an invoice upon my request. I couldn't ask for a better experience, and that seems rare from a tow service.

My tire sidewalls blow up on the way home. Called multiple companies and none were willing to come…read more Suddenly O'Shea called, came within half hour and towed my car home. Safe and sound!!!

I parked my car and left it in drive. It rolled out of the parking lot and into the woods. CJ…read moreTowing arrived promptly and quickly, skillfully and carefully pulled my car back on the road at a quite reasonable cost. I hope never to do such a dumb thing again, but I am surely happy I found CJ to help me out of my jam.

CJ Auto & Tow provided absolutely exceptional service! The best!…read moreCraig in dispatch was amazing, very accommodating of my changing schedule and when I asked him to assign one of his best drivers to my request, he knocked it out of the park. Derek was incredible, intelligent, intuitive and creative in his approach to tight quarters and a challenging tow. He came with ALL of his brain cells fully engaged and provided exceptional, precision service. As a professional restoration shop that requires tow services on a frequent basis, I was blown away by this company and I will definitely use them for all of my future tow requests. And in addition to the remarkable service, everyone that I spoke with was pleasant, courteous, knowledgeable and professional, which are traits that are extremely unusual in this industry. I highly recommend CJ Auto and Tow for all of your roadside needs.