At 2:00 AM, I contacted AAA for a tow service. A qualified tow truck arrived within an hour. The driver was exceptionally friendly and efficient. Since I was towing my car to a different location, I was informed that a toll fee would be applicable. The representative from the office promptly contacted me via phone, maintaining a friendly demeanor. I made the toll-fee transaction over the phone without any difficulty. Overall, the experience was highly positive. read more

I got a flat tire at 5am, I called AAA and in 15-20 minutes Kevin from A G Quealy towing showed up and changed my tire quickly, a great job in so many ways, This towing company is amazing and can do it all !! Thank you !! read more

They don't even deserve the one star. Do yourself the hugest favor and avoid this place at all cost. Called ahead to assure cost to release my vehicle. The man on the phone was rude and upset because I politely corrected him. This place is disgusting inside and the costumer service is terrible. They lack proper communication skills and are extremely disrespectful. read more

Angel G from AG Quealy towing was a life saver. Stranded with a dead car battery in front of Autozone at 8 pm on Monday night (their jumper was dead, their guy could not change my battery, only sell me a battery). Angel came within 30 min of my call to AAA. He went above and beyond to help me out, jump started my car and even changed my battery so I am not stranded in the morning. He was an angel. read more

Tyler B. helped move my 1967 Impala SS across town and went above and beyond. Car wasnt running on its own power but he came prepared and was able to get it safely into a tough spot for me, first try. I barely had to lift a finger. Highly recommend. read more

Terrible. Beyond terrible. And they employ incompetent, racist, obstructionist smart ask, tow dispatches. Who many times don't answer the phone. Dealing with Clary's is a step into the twilight zone. Don't do it! I own several properties and have finally pulled my business. I should have done this long ago. There are lots of tow companies and no need to put up with nonsense. A property owner should have a very simple and straightforward interaction with the tow company who posts their property. Identify a car and instruct it be towed. Trespassers are not permitted in the limited space that working class paying tenant families rent. Clary's is like the soup Nazi when it comes to towing trespassers cars. In that these requests often come at odd hours, such as when a property owner could be sleeping, any variation is unacceptable. Repeated calls are required as a rule with Clary's as their dispatchers and drivers get off track. But there is more. On multiple occasions the male who answered the phone was verbally abusive. I had enough after I called 4 times last night and checked the cameras to see the car that needed to be towed still there at 4:00 AM. This dispatcher also hangs up. I'm not sure if he is drunk, high or just simple. He cannot multitask and is beyond terrible at his job. In addition to being unhelpful, volatile and incompetent - he is also extremely disrespectful. That is more than enough Notably - when I called back this morning and asked for the verbally abusive dispatcher's name he advised me in a very AMERICAN voice it was Pablo. He then began a pathetic attempt to answer my questions in Spainish. After I called him on it several times he broke character and finally spoke English. The racist refused to provide his real name or the name of the owner or his manager. I really do not gave time to deal with an incompetent, racist, obstructionist smart ask, tow dispatcher. I require my tow companies to have professionals who can answer the phone without drama and without my having to call back multiple times. Sorry but it's not my place to babysit the tow company. read more

A G Quealy Towing - Towing Near Me - Everett, Massachusetts

I waited 3 hrs for a tow truck ; my first call was ignored , I believe . It was at night & I was near the airport. My car hit a pot hole & took out a tired . The Supv tried telling the driver not to take me , after my car was hitched up ; he claimed he did not know my destination . The driver was nice enough --- but waiting 3 hrs alone , at night --- not cool . Driver arrived @ 1205a read more

Don't ever ever used this company they are very rude disrespectful and take full advantage of disabled people they will damage your car and deny it as they did with me stay far away from this company worst people to deal with terrible customer service very unprofessional and only take cash you know they don't report it I would leave negative stars if I could read more

Buick Roadside assistance sent Cody to fix my flat tire. super fast service. I think I only waited 20 minutes for him to arrive if that. I received a call from him prior to his arrival identifying himself and his ETA. He was very professional. Had my tire changed for me in minutes. I would not hesitate to use this company again. read more

It's always inconvenient when you have a car issue, like a right front flat tire, approximately 35 minutes away from home, but I called AAA...told them the problem, and after putting me in the computer, the woman said it would be at or around 1130pm when they would be out.....mind you, its 7pm. Flabbergasted, I asked for the AAA Service they were using. She said AG Quealy out of Everett. Gave them a call and the female dispatcher was extremely understanding, friendly and competent. The driver was on scene 20 minutes later !!!! Unbelievably awesome !!! Lawrence replaced my tire with the spare, and off I went to deal with another issue. THANK YOU - You guys were AWESOME !!! read more

This Place I with I could rate them -10 Stars. This place is disrespectful. My Mothers car and other cars was towed last night in church. This Driver by the Name Chuck R. Was so rude to my mom she had 2 kids with her and she is immune compromised. He let other people get the stuff from their cars My mother asked to get her phone so she could call for help He said Go F*ck Yourself. To a Lady with 2 children. They were sitting in the cold walking to the atm to try to figure out he could have told that they had ATM . Last night when I called to know why he told that to my mother He yelled at me and hang up twice. I had my kids crying because of that. This is a horrible place. read more

Nice crew, easy to work with. Car totaled and they towed it. Made it super easy to come clean out the car. read more

After a call to AAA, the driver Ulysses arrived quick, was efficient, knowledgeable and kind, thanks!

It's always no fun when you have a car issue. I called Toyota roadside service, and they sent a Tow Truck with David the driver; I was nervous as my 15-month-old 2021 Avalon would not start. I highly recommend your Service because of David was very respectful, prompt helpful and professional. He was Awesome! He got my car started and assured me that the battery just needed to be charged! I was able to drive it to Boston (with no problem) where a bought it to have it checked! Thank You David! read more

We came back from vacation and had left our car at a hotel. When we went to leave it had a dead battery. We contacted AAA and were told someone would be there by 11:30am. This was at 10am. Cody was there in less than less than 15 minutes. Needless to say we were very pleased. He got the car jump started and made sure the battery and charging system were working properly so that it would be safe to drive home. He was very polite and professional. He is an asset to Quealy Towing. read more

Would give it no stars if I could. Triple AAA should be ashamed to attach their name with this scumbag company. Left me stranded for 3 hours finally after they pulled in to my broken down vehicle they never stopped Had dispatch call and tell me There was snow on top of my car so they couldn't take it. After lodging complaint with Triple A They sent them back out And after he was sent out he never showed up but called Triple A informing them there was still snow on my car. read more

Most unprofessional company I have ever dealt with. It was 7PM when I called AAA for a tow and the driver was suppose to be there in 27 minutes. By 930PM the driver still wasn't there and was nowhere to be found which was a lie. They were taking state calls and saying they couldn't find the driver so they could make more money. I finally left my car there and they still didn't show up until 1030PM. AAA waived my fee because they left me there all night waiting but AG Quealy wouldn't pick it up without the fee even though they left me there all night waiting while they took more lucrative calls. I call AAA again literally 5 minutes before this and explain the situation and say don't use AG Quealy to pick up my car and as soon as I get off the phone AG Quealy calls me to say they are picking up the car and I told them absolutely not. If you're broken down in Everett make sure you tell AAA to not use this company because they WILL leave you waiting to go make more money instead of handling their contracted responsibilities. 1 star is much more than these scumbags deserve. read more

These people are terrible, very rude and disrespectful, very unprofessional, and damage your car, while towing in lie about it

just had my car towed for the first time and just wanted to shout out Quealy towing for their quick and friendly service. Great customer service, and the gentleman who towed my car and brought it to my home(I believe his name is Jonathan) was very nice and helpful. Thanks for helping make a stressful situation more pleasant! :) read more

This tow company is by far the worst! I can not believe that they actually are in business! The worst attitudes no customer service skills! They damaged my car a month ago after towing it, tried to hide it and then verbally attacked me once confronted! The woman at the desk answering the phone needs a punch in the mouth! You don't deserve to be in business! The worst of the worst people work there unprofessional co. read more

Damaged my beautiful antique truck and just played stupid. No callbacks. They can't seem to locate the actual owner of the company. Office reeks of weed, so what do you expect. Inspect your vehicle carefully if these guys get their greasy hands on it! read more

Horrible towing company, front desk lady was rude giving me attitude and I was completely nice to her. I knew to come here with my license and just pay for my car, but she was just so rude for no good reason. The guys in the back that use the towing trucks are rude & all drugged out! How does the company allow them to even drive like this. They couldn't even open their eyes. read more

Never use the service from this company... Terrible attitude ever. Awful driver broke my car and the company don't take any responsibility. Legal action is on the way... You shut down soon!!! read more

So my car was stone dead in my boyfriend's driveway. I called AAA for a tow, 40 minutes and they said they'd text me a tracking link (which they never did). It took a little longer which I actually expected, but not too bad. I was expecting the worst, because in my 47 years on this planet every tow truck driver has either been extremely rude or impatient, and there's always been some issue. I was stressed out about my car, but OMG!!! Chris Smith from Quealy showed up and he was AMAZINGLY PROFFESIONAL!!! Clean cut, SUPER NICE GUY, put me totally at ease! he literally wiped away all my stress with his in depth knowledge of cars. This guy is a hidden gem amongst Tow truck drivers. I wish that if I ever needed to call AAA again, I could just request HIM! Hell, I might even call Quealy towing on my own just to make sure I always get Chris Smith!! Thank You So much!! read more

In the Costco parking lot with frozen food sitting in the hot sun. Car has a flat. This is obviously a horrible scenario (and you know if I'm coming out of Costco, it's gotta be a lot of food). Call AAA. AAA sends Quealy Towing, and states that it will take an hour. Quealy arrives in just 10 minutes. The guy is super nice, and the spare is on the car in just 10 minutes. Total of 20 minutes, and we're on the road. That's awesome. read more

I tried to put zero stars, but it would not let me. Quealy is the rudiest and least helpful tow truck company I have ever dealt with. DO NOT USE THEM! I had 2 completely flat tires on my car so I called AAA to get someone to come tow my car. When Quealy arrived the driver he didn't say hello or ask how i was doing just seemed extremely irritsted that he had to respond to a call. I said hello and thanked him for coming. He didnt ask me how I was doing or anything. Just looked at me. He immediately told me he wasn't going to tow my car and he would just put my spare on then I could go get air in the other tire. I told him I had already tried to put air in the tires and it wouldn't hold so I would just like my car towed. He said it was a better idea to go with his plan and he wasn't going to tow it. I told him I wanted it towed again. He got mad at me, did not respond to me and just started throwing all of his equipment around my car. Then I go inside and luckily my husband hadn't left for work yet because he said that you can't tow an all wheel drive car with a pull behind tow truck. He worked on cars when he was younger so luckily I was able to stop the driver before ruining my car by towing it that way. AAA had told Quealy on the request that it was an AWD car and they did not car to send the right truck. So my husband called Quealy to take to a manager or supervisor to tell him how rude the driver has been and how we need a different truck. The manager was not apologetic to my husband for the way his employee was acting and then said he would send another truck if he insisted but it would take a very long time and that he should just go with the first one. Finally they agree to send a flat bed tow truck. I went out to tell the driver what was going om as a courtesy so that way he didn't keep working on setting my car up to be towed. He was in his truck. Rolled down his window for me to talk, would not look at me and then rolled his window back up without responding to me. When the flat bed arrived I went out said hello and before I could ask the driver how he was doing. He interrupts me to yell at me that I should have went with the first truck. And I told him that my car is AWD. As he light up his cigarette and blew smoke in my face he said your car is going to get damaged when I tow it so I need to sign these papers so I am not held liable. I said I would not sign that because my car is new and there is no reason it should get damaged. He said he wasn't towing it unless I signed them and that he could leave right now because he didn't have to tow my car. I said I am not signing anything and that his job is to safely transport my car. He called his boss who said if I didn't sign then to just leave. The tow truck driver said I'm not towing you. It's not my fault you pissed someone off and slashed your tires. How is that any way to treat someone? Both drivers were not only rude but also made me feel extremely uncomfortable. Thank goodness I was not stuck on the side of the road or on an abandoned road. And luckily my husband was there to prevent my car from getting ruined. What if he wasn't there? read more

Reviews are usually the sum of the the whole company you deal with but just cuz the dispatch person (the younger female) was so bad I can only give one start total. I would give no star if I could. The drivers as stated in the other reviews are relatively great to deal with. They are quick, on point, and friendly. The dispatch and the counter person (same person) is rude, unprofessional, & dishonest. I've dealt with her more then once and it's been the same on those occasions. Tow company tend to get negative reviews to begin with, but I know the auto industry and I've used them as a consumer and a business alliance so I know what I deal with from both angles. read more

The driver Dave was awesome. We had a long ride (3:00 pm - rush hour) from Malden to Tewksbury. He was nice, funny, personable and helpful in regards to the situation I was in with my car. (I only owned the car for 12 days and was leaking trany fluid and undrivable) He waited around 5-10 minutes to make sure I was going to be all set with the dealership not giving me a hard time - which they did the day before. You can tell he really likes his job and is good at it. Thankful AAA has a contract with you. read more

My car wouldn't start yesterday, and I assumed it was a battery issue. I called AAA, and asked for someone to be dispatched to give me a jump. They said they would send someone within an hour. Joseph, the man who came to give me a jumpstart, was not a pleasant person to work with. While he arrived in about 30 mins, he sat in his vehicle across the street from my house for several minutes until I came to fetch him, rather than meeting me at my vehicle, and when I approached and asked if he was from AAA, he made a snarky remark that "That's what the truck says." He followed me to my vehicle, where he couldn't get the car hood open; I had to do it for him. He made a disparaging remark about how of course I was having problems, as I drive a Ford, which I found to be rather rude. He typically slurred his words together so much that I couldn't understand him, and found myself frequently having to ask him to repeat himself. Eventually, he got my car started, but didn't give me any further information about whether my battery needed to be replaced or what the issue was. He couldn't verify if the battery was in bad shape or not. I asked him if he could replace my battery, and he said he didn't carry the kind I needed (2013 Ford Fusion), which means I have to go elsewhere for battery service. This is quite disappointing, as this is one of the main reasons I wanted to have a AAA membership, to be covered for emergency battery service. The entire time, Joseph did not wear his mask over his nose (only his mouth). Additionally, he complained about his coworkers being concerned about "corona" (he actually used air quotes), which didn't instill in me any confidence that he was taking pandemic precautions seriously. I would not recommend this man, nor his company, Quealy Towing. A wholly unpleasant experience. read more

My car broke down due to no gas. I called for help and they came out to me within 10 minutes and not the usual hour or more tow companies take to arrive. I had my 4 kids in the car including my 1 year old baby and it was getting cold. The tow truck driver put the gas in my truck and let me go free of charge. I was so amazed and grateful and amazed with the service that it made my whole day. I have never received such great service from a tow company in my life. The driver even followed me to the gas station to make sure I made it without stalling out again. I would use them again in a heartbeat. read more

AAA service call for a flat tire on a cold mid December evening. Drew from Quealy go there 15 minutes earlier than scheduled and worked through a number of problems changing the tire. He had a great attitude and was very courteous. Everything is based on individual experiences, but ours was top notch. read more

Waited for quite a while for the tow truck to come after we had a problem with our spare tire but both gentlemen were very nice and professional. They seemed to know what they were doing and the tow truck driver drove very safely. read more

I've not had to use their services, however, a gentleman wearing a Quealy Towing shirt kindly offered up his seat to me on the train this morning and in today's society, I think that's worth five stars and a mention. Thank you, sir. read more

Nothing but a bunch of cocksuckers especially the little handicap with no front teeth. He will polish a knob in two seconds no problem, other than his amazing skills at pulling cars, he's also a good arm rest considering his midget height. The fat one at the front was actually nice today. But why wouldn't she be. It's the only day of the month these bastards work. (Street cleaning) read more

Literally the most disgusting company I've ever had to deal with. Money hungry pathetic losers who will tow for absolutely any reason just to make a buck. Was In Italy for my grandfathers funeral and they towed my car from my own parking spot that I've been parked at for over a full year and pay monthly for on the first of the year because that's how exciting their social lives are. They absolutely knew my car belonged there as they always patrol that area and they purposely waited for a day when my parking pass had fallen off of the rear view mirror. When the car was picked up you could hear the guy talking to his drivers on he phone telling them to tow any cars for absolutely any reason . Disgusting people keep reading the reviews below. Not just my opinion. read more

Every single other car made it through the slightly flooded street... not mine. I called AAA and when I said I had driven through a bit of water, I was told they couldn't do anything if the car was submerged. A couple of inches isn't submerged AAA! Get your stuff together. Frustrated, stuck in pouring rain and late for work, I called the first number I found. The young man was quiet, but prompt and efficient. And careful with the car getting up on the platform, even more careful with the car getting lowered. Thankfully at 4am I think I bypassed the dispatch people other reviewers said are so rude, and the guy who picked up the phone was the same that came to our aid. read more

Worst service imaginable! I have now waited two days to have my car towed by Quealy. I would never use them personally due to their obnoxious customer service. I use AAA who sends this trash out to me. I finally needed to get a private tow company to tow my car to a mechanic because of the stupidity of these people. If there was a negative for stars they would get 100 negative stars. Been with AAA for 20 years and have never had this much lack of communication with them. I have no food in my house and have been late getting to work for the past two days due to the amount of time I spent on hold. Do not use Quealy, just tell AAA not to send Quealy! read more

Very nice family ppl my car was stolen and dropped off in a random place was happy to find it and they even waited for me to come get it with no hassle... read more

These guys towed my wife's vehicle from a lot that she was allowed to be in. We got the owner of the lot on the phone and he told Quealy that my wife's car was allowed to park where she was parked, and Quealy refused to release her car. They claimed that an unsigned note on her windshield allowed them to tow the car, and claimed that they were confused about what the owner was saying, so they couldn't release our car. After an hour on the phone with the police, the owner of the parking lot, and the manager of the towing company, they finally released the car that they shouldn't have towed in the first place. At best, that was a waste of our time, at worst, that was theft. read more

Unfortunately I had an emergency tow yesterday; called 911 then AAA and Quealy came pretty darn quick. My driver was super nice, friendly, I was crying prior to him coming so I sort of divulged my day on him and he was so cool about it because I was all distraught. He took me to the shop I was going to have my car dropped off at and I got picked up there. read more