WORST experience ever. I ended up using Northeast Towing because my insurance company (Geico) uses them. After breaking down on the highway at 11:30am, I was told the tow truck would be there in an hour. At 12:45, I called to check on their ETA. They said 20 minutes. At 1:45 I called again, no answer. At 2:00 I called Geico back and said if no one showed up in 15 minutes, I was calling my own tow service and they'd have to reimburse me. At 2:11, the tow truck finally showed up.
The man had his wife in the car, meaning I had to ride in between them the entire way. They argued and shouted racial slurs at each other the entire way. At one point, the wife say, "I need to stop putting people in my phone as C*nt Bag, because there are so many I don't know who they are."
Now, already more than two and a half hours late, they still stopped for cigarettes on the way to take me to the dealership. When I told them I have asthma, they just said they'd smoke out the window. (By the way, the plastic wrap around the box of cigs and the butts all went out the window.) They smoked the entire way and continued making jokes about gay people, Brazilians, and Asians, and decided to talk to each other in fake-Chinese accents for the entire ride. They dropped me off, smelling like smoke, at the dealership at 4:00pm.
This is UNACCEPTABLE. NEVER use them. I've already filed a formal complaint with my insurance company so they won't be using them any more either. read more