Excellent service from Mike at North Shore Towing & Road Service, Inc!…read moreAs a battery replacement was long overdue, I called AAA for a jump and then planned on heading out to pick up a new battery. To my surprise, Mike said he had the same Platinum AGM battery with 3 year warranty in his truck! The price was only a little higher than the local auto retailer AND he "quickly" installed it right then and there! Was well worth it! Will request Mike the next time we require roadside assistance. Excellent!

From the owner: Motorcycles, Cars, Trucks, Trailers, Flatbed and Wrecker service. Long distance towing available.read more

Emailed 114 Auto Salvage on a Sunday to check into junking my vehicle with a blown engine. I was…read moreshocked to get a text message that same day, on a Sunday, letting me know they would gladly come out Monday to pick up the vehicle! Monday had a couple of hiccups, so the schedule didn't work, but first thing Tuesday they contacted me and the tow driver let me know exactly when he would arrive. Met with him, went through the paperwork, they took away the vehicle! Easiest transaction and very satisfied! THANKS! KJD, North Andover, MA

I won't go anywhere else now that I've been to Norms auto repair. So much honesty and skill -- I'm…read moreso impressed by Norm and the way he goes out of his way to help his customers. Thank you so much!

I bought tires and got an oil change. Wrong type of oil and less than 15 thousand miles tire's…read morealways need to be inflated. 1000 bucks???? I'll never go back to Norm again!!!!!

Omar is the BEST around for your needs! We needed a car…read moretowed from Franklin to Dedham and it could not have gone smoother! From my first call to Omar to the drop-off of my car, I could not have asked for better service. This was an early morning pickup, and they were right on time and got the car to the other property at the time I had requested. Omar, personally is a wonderful gentleman, mannerly, professional and earnest... his customer service skills are stellar. His price is really reasonable, too! I just wish he was the owner of every service I call/hire (!) because I would be perpetually pleased...he and his company are THAT good! Congratulations on hiring the right company to do the job and do it very well- call Omar!

I would highly recommend these guys. very professional and fast. I'm not from around here, I'm not…read moreeven from mass and they went above and beyond to get me back on the road!! Thank you!!

They joy ride cars and motorcycles. Document mileage and leave a GPS or air tag to track where it…read morehas been. They did a burnout with my motorcycle and charged me 400 to bail it out

Newburyport Towing towed my vehicle after an accident to their Amesbury location…read more I learned my vehicle was a total loss and to arrange to remove any personal belongings. Which I did. Unfortunately, I forgot to remove my EZ Pass Transponder. When I remembered to cancel my EZ Pass Account, I discovered my Transponder was actually in use. The Toll Charge activity in Rhode Island indicated my Transponder was now in a tractor trailer. Thank you NewburyportTowing.

Every time I have had a mechanical problem that others could not fix Sandy Bay was the answer. The…read moreowners are courteous and professional and I have recommended others and they have been satisfied also.

The gist of the issue w/ this place is a smile in your face while they lie and screw you over then…read morecharge you dbl for faulty parts & service. My ac compressor broke. I called them instead of using Sullivan's down the st bc they said they offer a ride home service & bc I'd used them 3 yrs prior for an ac issue I wasn't sure if it was the same part/possibly under a warranty. So I went to them. I'd mentioned to each shop I thought it was the ac compressor & neither one warned me if so it can stall your engine. Mine died w my sick cat in the car right before the rotary (I'd once been rear ended there -que panic) all bc I wanted to help my already stressed pet cool down & instead I potentially risked getting totaled or injured. I need this car daily for work. I'd expect a mechanic who states he leaves 5pm SHARP bc he's been doing it 15 years along w staff to warn me. I bring it in & it's not the old part but the compressor which was emphasized to me was DEFINITELY not new. So I get told I'm getting a NEW one & quoted 877. I say yes as I've stressed that ac is one luxury I'm not willing to compromise on AKA willing to pay. They order the part/put in. I call 4:50 bc I need for work & am told it's making a whining noise it shouldn't. Am told sometimes you get a bad one so I'm not charged & told to drive/listen + see if it goes away. To clarify the sound bc my car is loud they said bring it back before work Friday Am (time is $ and I'm dealing w a lot rn this is just what I don't need... I go back. This time I pay, he listens + says he hears sound, clearly busy he says it's not right & to come back Mon emphasizing don't worry! We prioritize customers who didn't have the job done right/dud part etc. (considering they also stated the part was on the bottom easy access this would have seemingly been a job I sit and wait which would have been nice )... but I say ok so bringing back Mon around 10:30 again same deal drop and ride home then pick up? Yup. I expected a much shorter timeframe as I'm told I'm prioritized as I've paid but LOL nope. They kept it all day again rather than having me bring it at 4 (essentially forcing me to work late which could have been avoided since he didn't even get to it until last) .."priority". I asked for an eta that morning thinking Cpl hrs tops but I was told "oh... well it depends IF WE CAN GET THE PART & GET IT HERE TODAY" excuse me? Wasn't the point of planning an appt. to have the part ordered and ready?! But wait! It gets SO much better (jk it gets worse). The real kicker? I ask so, brand new part then? (You know, thinking it took so long bc they had to wait to order a new part) nooope! She goes oh, no, he just dumped the oil out as it was old & put new oil in now it's good to go. I pause, wdym "old oil" ? ... "it's what's called a "remanufactured part" it's super rare you get a bad one but it happens" me ..now I'm processing right? It's sinking in what she is carefully wording. Me- "Okay sooo... refurbished...?" She "Well yes." Again, she emphasizes it's uncommon to get a bad one. I am processing the effed situation bc I am told I have an old compressor & now paid almost a grand & lost 2 full days & a morning of bs for A USED OLD BROKEN PART. Now how old is it? Do I get to know? Will it cause damage bc old oil got elsewhere? Why didn't I get a new part LIKE I WAS TOLD & SOLD? She tries saying oh well a new one costs 200-300 more (when I said I don't do refurbished bc I have bad luck) ... FIRST OF ALL... LIAR. I called shops around town and guess what ... I was charged for the cost of a new one WHICH WOULD HAVE BEEN A LIFETIME WARRANTY btw! ....but obviously they don't want to be responsible for that now do they ... (again I stressed how much I value ac and WASN'T EVEN GIVEN THE OPTION TO PAY MORE FOR A NEW ONE which I WOULD HAVE) I get over charged for a broken old one and bc it's old it's a 6 month warranty and far more likely to break. SO SHADY! And all done with a smile! So to wrap up... 1. Not offered the option for new v refurbished 2. Lied to/told I was given a new one. 3. Be given an old one/saying rare it breaks (well of course ppl it's not new) 4. Charged the cost of a new one for an old one. 5. Shafted on a lifetime warranty 6. Lost time/money bc of an old shoddy part. 7. Potentially damaging other parts bc old. WOW just WOW! I want my money back. Or I want an ACTUAL new one installed when this one inevitably breaks OBVIOUSLY way sooner & will most likely break out of warranty, oh and if the old oil messes up other parts too!? Who pays for that Sandy bay? I'll never understand ppl that comfortable doing services in this way w/no integrity/transparency.

Made an appointment and dropped my car off at 11am, called 3 times to check on it and they kept…read moresaying they would get to it. Left it there for about 6 hours. Showed up just before closing to be told they didn't have time and to make an appointment for a week from then.

Excellent quick service. It's a busy time of year but this repair shop answered the phone, returned…read morecalls, did all they could to solve our problems and delivered excellent value. I looked at reviews before I chose a shop to bring my wife's vehicle to. I will be back and highly recommend an honest hard working business as this! Thanks to all who work there!