I was an idiot and illegally parked my car. I called Todisco and they were from the beginning very helpful. Very polite. Actually told me how it happened. Got my car and it was in good shape. Eric at Todisco was a real gentleman. read more

I recently had a car towed to Todisco. It arrived about 8PM, and I went to pay for it about 5PM the next day. On top of tow fees, Todisco charged me $117.70 in "Certified Letter" fees -- two charges of $58.85 each, purportedly for notification letters sent to the registered owner and lienholder. I was told that anyone who does not retrieve their vehicle before midnight on the night of the tow is automatically assessed these fees, regardless of whether they retrieve within 24 hours. Why This May Be a Class Action Lawsuit: certified letter fees do not appear anywhere in the authorized charge schedule under 220 C.M.R. § 272.00 or M.G.L. c. 159B, § 6B, which govern maximum charges for MSP-ordered involuntary tows. The Massachusetts State Police Consumer Guide to Towing explicitly lists every permitted charge and certified letter fees are not among them. This appears to be a systematic, policy-driven practice -- not an isolated error. I have identified at minimum three BBB complaints against Todisco describing the identical charge, including a March 2026 complaint from a woman whose car was towed during a medical emergency and who was charged the same two certified letter fees when she retrieved her car the following morning. The charge amounts are identical across complaints ($57-$58.85 per letter), strongly suggesting this is automated and company-wide. Todisco operates under MSP towing contracts covering multiple locations (East Boston, Roxbury, and Salem, MA) and is one of the larger MSP-contracted operators in the region, meaning the potential class suit could be substantial. I no longer care about my $117. Instead, I care whether this company is extorting residents of my neighborhood. If this has happened to you, should my case have been taken up by a local firm, there will be information for plaintiffs out there by googling. Consumer protection laws in Massachusetts allow for treble damages. If found liable, Todisco will be responsible for triple the amount taken. They likely estimated that the fee of $117 is not high enough for any one person to pursue this. They are wrong. read more

Todisco damaged my vehicle while it was on their lot a month ago. They offered to pay for the damage but after I sent them the estimate they cut off all contact with me. I have called and texted their employee Matt multiple times with no response. They damaged my property, gave me a bunch of chores to do and chose not to fix the problem that was entirely their doing. They didn't even waive the storage fee for a 6 hour stay in their dangerous lot. The kid they have running the front desk is extremely rude as well. If you're telling a customer "not my job" multiple times while delivering news that your company did 4 figures of damage to their car you're not doing a good job. read more

Todisco Towing - Vehicle damaged caused by tow lot staff that I was not compensated for. - Towing Near Me - Boston, Massachusetts

To reply to @bobs review above: Wow, I couldn't agree with this more, and I'm really sorry you're dealing with this. I'm in a very similar situation. Matt Mazzarella has completely ghosted my emails and messages. Whenever I try calling the office directly at (617) 567-0700, I'm told that he's always in "meetings" and they're unable to connect me with him. This has happened on multiple occasions. The level of incompetence from this towing company is honestly baffling. At this point, I would strongly suggest filing a small claims case in Massachusetts. read more

If I can give a 1/2 I do it. The worst of the worst, I have my car tow in January for snow park violation. Go next day, 1st they don't find my car, I wait for 3hrs calling and check until they find the car, paid fines when get in my car wasn't drivable, have a axle broken for the negligence they treat vehicles. They give me the contact of the person in charge and pass the case to him, after almost a month, in February he contact me to said they make a decision to don't cover the damage because they assume that part was old and is going to break anyway. We're talking about a company have contract to the state, apart of private service, the axle cost around $70 and they have a show, mechanics that labor goes free, this is how this people works. A month later they take another car that been parked for 3 month with others cars of my neighbors and yes, the only one they take was my car, without a police ticket and of course they damages this one to, front bumper, reinforcement and radiator, I take this one quickly because still running and the charge me ridiculous amount of money that feels some type of retaliation and intimidation. Now We're in June, they still have the 1st car that tow in January, they don't care about nothing and people's property and if you don't have a lot of money nobody want to represent you against this abuse and companies. read more

Lord help you if you ever get your car towed here. I come in I'm at the counter. I see the receptionist is on the phone. She see's me but no acknowledgment at all just a look. I sat down and waited. The receptionist is extremely rude, bad at communicating, doesn't smile just straight faced, and doesn't tell you steps to take. There is no small talking w this one. There is another customer who was there to pay her tow and get her car as well. She came in do chipper until face to face with this bright star lol she shoved the paper in the receptionists hands because she was clearly frustrated at her expressionless non care tude. She looks up your plate etc, you pay and she doesn't explain charges, takes payment and says ok. She doesn't tell you where to hey your car is. You just walk out to your right to find your car only mines want there. They apparently have two lots. They pretty much could not locate my car for. Because the staties took my plates. A nice tow truck driver was able to help look for it he finally had to use my alarm to find it. I got it but had to get my plates from troopers headquarters way across town. I come bk with my plates and go straight to tow lot where the tow driver left it for me. I ask receptionist if there is anyone yo help screw on plates. She says no one is available which is a lie because there were two tow trucks there. She didn't want to get off lazy ass to look for someone. She said place them on dash. It was a real pleasant experience! read more

If you are in a motor vehicle accident and Todisco Towing happens to turn up at the scene, do not let them take your vehicle. Even if you are concussed, bruised, in shock, surrounded by cops and about to head to ER. Take a moment to seek out a reputable tow company. Avoid Todisco at all costs. Todisco Towing are rude, dishonest scam artists. They lie about procedure, insisting that the registered owner has to go in person to sign for the car to be released, and significantly overcharge after the final towing and storage amount has been verbally given on the phone - they gave a final cost on the phone, sent the payment link and then charged the card $250 more than quoted without any notice. Avoid them at all costs. read more

They towed my car that was parked in a wrong spot. Unpleasant, but understandable. But they broke in the car, I guess to release the parking brake, scratched the paint, bent the driver's door frame and put a few dents on the interior. On top of that they put the sticker on the driver's door glass that is extremely sticky. I spent 20 minutes removing and cleaning the residue. Looks like they really like damaging people's cars. Wish they go bankrupt ASAP. read more

Todisco is unprofessional, they have the worst customer service ever! No matter how nice you are with the employees, you will ALWAYS be treated in a rude and unprofessional way. Todisco is also GREEDY! they will charge you as much as they legally can and add a bunch of "fees" so they can keep profiting while taking advantage of the working class and parking crisis. Seriously, "fuel surcharge" of $30 for less than 1/10 of a mile? Moreover, they will also damage your vehicle! (Not ever operator is bad, some of them do their job really well). Todisco is truly the worst tow company, greedy, and unprofessional. I wonder how much they overwrite their purchases, they have the newest trucks and use these bunch of fees to overwrite other expenses. There is tax evasion going on in this business, highly unethical. If you are reading this I would encourage you to give your money to the smaller companies, they will take care of you, and your property. I have used many towing services, this one has been the worse. read more

I had such a great experience at Todisco thanks to Jodi. From the moment I got there, she had a smile on her face and was so kind, patient, and knowledgeable--it made a stressful situation feel so much easier. Sonny, one of the tow truck drivers, was also amazing and took the time to reassure me that everything was going to be okay, which really helped calm my anxiety. Todisco clearly does an incredible job hiring genuinely good, caring people. I'm so grateful for the experience! read more

You guys take no responsibility on how much damage you guys do to cars, I have seen you guys scratch cars all the time on my street during street cleaning. read more

The service is terrible, they treat you like shit, everyone complains about the same thing, and they don't hire professional people.

Truck was here in 15mins, fast friendly service, and reasonable pricing for a tow. Great company

This girl is the rudest person that I've probably encountered in my whole life . Horrible customer service . I don't understand how people can hire people like her . She was so rude . read more

Todisco Towing - This lady is horrible at customer service. Totally rude. Somebody needs to replace her ASAP. - Towing Near Me - Boston, Massachusetts

Had to give them 3 stars because to me it's closer to 2 1/2 which was what I really wanted to give them. OK let's just start that it was my bad that my car ended up being towed. I saw that it said the fourth Tuesday but it actually was the third Tuesday which was yesterday. I was a little messed up from driving like a maniac just trying to keep a roof over my head working my side job and it's dark every time I get home literally 3 AM so that's my bad for not triple checking the signs. I was nice all the way up until I get to the place literally took me almost an hour to get there clearly I don't have anybody to take me there clearly ubers are extremely expensive I definitely not gonna pay $60 just to go pick up my car so I took the trains and bus and save less. Then when I get there I was fine and nice until he ended up telling me it was $216.73 to get my car out and I was like "wait a minute the lady on the phone told me the correct amount event when she told me to hold on so she could get the proper calculations correct which was totaled to $181.73 so why is it more"? I'm aggravated because they are crooks and they won't even fess up to the mistake of giving me the wrong amount and bad Information. I guess nickel and dimming customers is their way of handling business. I hope they're happy with the extra $35 and whoever is that they're using to process their digital payments so don't go there with debit or credit guys or a stupid check just give these people cash so they don't try to say there's fees added on top of whatever it is that they claim to say you owe. Oh let me correct myself they are getting an extra $35 but that fabulous service that they're using is getting an extra $7.55 for using their electronic payment process. This is extremely unfair and unjust. Why do I have to pay an $8.05 certified letter fee when certified letters don't even cost $8.05, and why are you sending me a certified letter when the car was just towed yesterday just one day of having my car I need to get a certified letter in the mail. Why am I paying toll for something that could've been towed to neighboring locations that they have within the same vicinity of where they picked up my car. Why the heck am I paying gas fees for something that I didn't want total begin with why do I have to pay you $2.10 is it really worth the $2.10. Honestly this is absurd and extremely wrong in so many ways. Amazing business, you know what, I'm gonna start a towing company of my own sounds like a very lucrative business. I'm in the wrong line of work. To all of you who read this review make sure that you're not half asleep from working like a rented mule and read all the parking signs properly double and triple check so you don't end up in my situation. God bless and stay safe. read more

Todisco Towing - Wow lol $8.05 For certified letter when you know damn well know letter cost that much to be certified. Wow...... - Towing Near Me - Boston, Massachusetts

Jodi is so nice and her smile made me feel better!! considering i had to pay so much money!

This company is under contract to Metro Management/ Villa Michelangelo in Boston's North End.They are supposed to perform "drive-bys" and tag cars illegally parked in our lot and warn them to not park here. Second offense is supposed to effect a tow. Management is seldom on the property. People from out of state park in the lot and many park for days/ overnight without being tagged. People park in the "15 minute live parking " spots as well for an entire day. I have reported all of this to Management but they don't respond. No idea what Todisco gets paid for doing nothing but there are less than a dozen parking spots. Perhaps a public exposure will effect a response (?) read more

Todisco Towing - Illegally-parked car in private lot at Villa Michelangelo Street - Towing Near Me - Boston, Massachusetts

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If you're another victim of this company, Please join me to fight back and this company regulated! . Here's few things you can do: 1) fill a claim with Massachusetts Department of Public Utilities (DPU) and BBB 2) leave reviews everywhere as possible. 3) seeking legal help as needed. @Todisco, you gotta be fair and fix the way how you conduct business or you will pay a big price from your victims. read more

I had called Todisco towing At 9:00 pm as my son was stuck in Boston and was locked out of his car. Mike that answered was extremely rude told me it would be about an hour and a half. I almost felt like I was being a bother to them. He took both my sons number and mine. I told him my sons phone was about to die. When I tried to tell him where my son was he abruptly ask me, ma'am, just give me the address! so I gave him the address and try to tell him it was between Gracenote coffee and Help me relax, so I gave him the address to Grace note , two hours go by I called to see if they had got to my son , by the way, it was night time and he's locked out of his car when I called back at 11:00 I was told that they couldn't find his car and they tried calling both of us which was a complete lie!! I have been waiting for the call and I told him my sons phone was about to die. so I told him I never got a call and nor did my son and he says I'm not gonna call my driver, a liar, and started being extremely rude to me and hung up on me twice!! when my son was stranded! I would've called another towing company. Do not use this company! read more

Wish I could leave zero stars. The guy at the front desk was a dick and they scratched the shit out of my car and lied about it. If you need towing I would suggest giving your business to anyone besides these scumbags read more

I didn't realize this company had multiple sites throughout Boston, so when I called the number on their website & was told they have my boyfriends car on the lot I Uber'ed from Dorchester to Eastie. Come to find out, the car was actually on their lot in Roxbury. That was the last thing I wanted to hear, but the woman at the front desk on 4/15 was super sweet & friendly. She felt really bad about what happened and even asked if any of their drivers were heading that way so I wouldn't have to pay for an Uber back. Unfortunately none of them were, but she tried and that small gesture meant a lot. read more

They are so difficult to deal with. And will nickle and dime for everything. The office manager at the east boston location has no people skills and not sure why she even allowed to deal with the public. read more

Exploitative and predatory business. Poor documentation. Very unprofessional behavior. Charges you extra if you are paying by card. Damaged my car while towing with their tractors. read more

After a disabled veteran came home I picked up groceries for him to drop them off in Chelsea put a piece of paper in my window and they towed my car anyways charge me $190 to go 1.4 Mi and charge me for the credit card swipe fee and both people at the counter was smug fucking assholes read more

Damage my car while towing, filed a claim onsite in their office, been told will contact me in a couple of days. no call or follow up at all!! What kind of business is it! read more

I parked at the Walgreens lot in East Boston during my lunch break to grab lunch next door. 10 minutes later my car got towed because of my mistake. I called Todisco and my car was on its way there. When I got there The person who said his name was "Robert" was very satirical of my situation. His overall attitude was very offensive, extremely unnecessary, and uncalled for. I understand that their business is towing cars. People make wrong judgments. People already paying money for such mistakes should not have to be insulted by rude remarks. Robert, a little kindness goes a long way. Could you try it sometime? read more

Absolutely hands down the most unprofessional towing company in Boston. I went to pick up my car after being towed for street cleaning - the man at the desk loudly continued his conversation about his infected piercings in an inappropriate part of his body with the female coworker instead of helping me. I was trying to ask questions about why I was charged 170$ for being towed 5 minutes away. There was a "toll fee" a "day fee" and my car was only there for 2 hours. He did not want to help me, he was more involved in his nasty side conversation I had to listen to. Unfortunately, weeks later, I got towed again and had to deal with the SAME guy. He is horribly rude and unhelpful. This place charges an INSANE rate for a tow that honestly should not even be allowed. Other tow companies around the area cost at most 120$. Todisco towing in East Boston is horrible. If your car gets towed there, good luck. Nobody will help you and instead you'll get charged some made up amount of money. read more

I was in the military and I had an Army bag in my car. I got in an accident and one of their employees was caught on camera grabbing the bag that had my uniform, dog tags, letters from my parents while I was gone and more memorabilia from inside my car and putting it into his truck. He went through my bag and things were stolen. Completely and utterly unacceptable. I filed a police report and I find this completely ridiculous. While in the hospital I had to be dealing with this shit. The rat who took my bag just dropped it off at a different towing place, I went to pick it up and guess what? Bags Empty. Some great employees you have! Nice to know you don't respect not only people who've been injured in accidents, but people who served this country. Thanks. You'll be hearing from me and my attorney soon. read more

My driver John really helped me out after my Honda broke down. I'm not from Boston, and he recommended an amazing auto repair shop (A 2 Z) that was super close. He even called for me and helped me get them to see me same day. After getting my car parked, he walked me to the shop and waited with me to make sure everything was squared away. He was so nice, respectful, and generous with his time. Thank you, John! read more

Hidden away in Eastie, I was met with this very uninviting (even for a towing company) business that promised me to never miss a street cleaning going forward. read more

I was towed this weekend, which is not the problem. I was parked where I shouldn't have been. But I kid you not, the ENTIRE bottom of my car is ripped off after it being picked up. I cannot believe this. read more

Todisco Towing - Towing Near Me - Boston, Massachusetts

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Terrible experience. Took advantage of young drive by overcharging for a two. Never gave drive more inexpensive options. Refused to even discuss a partial refund. They charge whatever they want to charge and you are at their mercy. Do not recommend. Terrible customer relations. read more

No one enjoys dealing with their car being towed, but it's a lot more helpful when there's a kind, understanding & patient person on the other end to answer your frantic questions. I came home from a weekend trip to see my vehicle gone. I called the police then the tow company as soon as I could, knowing these charges add up quickly. Christina kept me calm and was so nice as she explained when my car was brought in, each charge, & different ways to save money to get it out. It's not often you get off the phone with a towing company feeling relieved (even though my wallet wont). Thanks, Christina ! Now to go get my car lol. read more

On June 17, 2023, at 907 am, a female answered the phone for TODISCO, and rudely hung up on me mid question. TODISCO your customer service can do better! read more

Rude and disrespectful on the phone when I was attempting to explain myself. The man accused me of not listening to him. I was attempting to explain so he knew what I was talking about. You shouldn't treat women or anyone like that. Overall, it's unprofessional, condescending and obnoxious. Avoid these people if you can unfortunately I couldn't because Chelsea, MA uses them as their accident towing company. Too bad! No one should be treated with disrespect for attempting to talk. Total dislike and they made an unpleasant accident worse. read more

horrible deceptive manipulative and arrogant people desperate for money. I parked my car at Walgreens parking lot . I literally spent 6 mins total outside the parking lot. I grabbed the subway right bed tkt subway , which literally took 30 seconds as my mobile order was ready for pickup then I headed to Walgreens for my prescription. my lunch time of 30 mins became over an hour , I had to walk 30mins to the towing area and explain that the time spent outside the Walgreens was so immaterial L. Just because I didnt go to the Walgreens first thing doesn't mean that I misused walgreens parking. They just start acting arrogant and saying that we have proof and videos that you didn't go to Walgreens when you left parking lot. I wish they understand that law is there to enforce harmony and reasonable behaviour, not there for money desperate people like you who will tow the car because someone wasn't at wallgreens at every second outside the parking lot, while over half of the parking lot was empty. if Walgreens contracted you to help their customer have better service, you are very good at doing the exact opposite. AND STOP REPLYING BULLSHIT LIKE "Thank you for the feedback, people like you help us improve our services, bla bla" it's the same exact reply for the same complaints made over and over again for years. Not sure how the company exists. read more

Rude AF towing company. They can tow tons of cars, every street cleaning day + charge lots to do it, but can't eat a $5 credit card processing fee. Dude behind the class is a piece of work too. read more

Todisco helped me just a few minutes ago, so I felt it necessary to write a great review as quickly as they came to tow! Got home from work around 12:40am and a car was parked in my spot. Called Todisco, Mike was warm on the phone and said he'd try to have someone here in 20 minutes. Within 17 minutes, Ryan was here. He was friendly and efficient and my car is now parked in my spot. Thanks for your help tonight, I appreciate it! read more

Honestly the more I think about it, the more I get angry. I had my car towed by the state police to todisco towing. I wasn't able to get my car out of impound for a few weeks. And when I was able to get my merchandise today I came to notice a few things missing like some apple chargers which didn't bother me as much as my airpods being stolen out of my car. The chargers are valued at $30 a piece and the airpods are valued at $159. Not the most expensive but the fact that I got them for my son after he worked so hard to earn them, and now they're in someone else's possession.. That is what is really burning me up. Everything materialistic can be replaced but what can't be replaced is the feeling of earning something and someone taking what you earned away sneakily. Very disgusted read more

Thiefs is the word that describes this company and the culture that was built upon. They literally dispatch their drivers to stills people cars with no mercy under the claim of enforcing parking signs or "this is how we make money". They illegally and forcefully towed my car in front of my eyes and couldn't do anything because those guys are using law enforcement to shield themselves.I was forcefully asked to pay $180 on the spot or the car will be towed away. Yes, this is how they work. $180 for simply lifting and dropping your at the same spot. They towed my car away and forcefully asked me to pay to get my car out but they didn't want to admit the damage they caused to my car and they won't pay me for repairs to the damaged they cause. It's painful isn't??? I have heard so many mafia stories about this company and they are making money buy still people money and forcing them to pay crazy fees to get it out or the bill will keep going up. Also, i saw a clear support from mass state police on encouraging them and standing on their side instead doing what's right for this nation. If you're another victim of this company, Please join me to fight back and this company regulated! . Here's few things you can do: 1) fill a claim with Massachusetts Department of Public Utilities (DPU) and BBB 2) leave reviews everywhere as possible. 3) seeking legal help as needed. @Todisco, you gotta be fair and fix the way how you conduct business or you will pay a big price from your victims. read more