my truck was towed. i undestand having to pay because my vehicle shouldnt have been parked on street because its a commercial vehicle but when questioned why the bill was $1040 for being in tow lot for 1 night the front desk girl was really rude and didnt want to answer me and giving me a lot of attitude. $1040 isnt a small amount and i should be able to ask questions on it. they said it was because the vehicle had to transported by a big tow truck and on the paper it said my vehicle weighed 26,000lbs when in reality it weighs 8000 lbs. todisco if you are reading todisco and would like to reach out email me at benavidezedwin8@gmail.com make this right read more

I was going out of town and made sure to park on the right side since it was street sweep day but I totally put it on the wrong side. Completely my fault. Got home at 9pm and called and the guy on the phone told me they had it and I could pick up at any time and what I needed to do so and that it would be $144. Went in the next morning on my way to work and they said it was $177. She said it added antother day at 9:31...it was 9:56. The man on the phone failed to mention that when I asked him for the info I needed. Although I've never had a car towed before I know they charged more but it would be good to get all of the information. It's bad business to hope to swindle people just because you can. This was an accident and an unexpected expense and had I known, I obviously would have shown up 25 minutes earlier. Shame on them!!! read more

I was rear ended and ended up rear ended a Todisco truck. I was lucky it was...Tom? (I believe is his name) because he caught the license plate of the driver who fled the scene, and gave my dog and me a ride home. If the rest of their company is as helpful and kind as he is, then I guess I'm pro-tow! read more

So I hit a pot hole on storrow drive on a Friday night and got 2 flat tires. I called AAA while but while waiting a state trooper came over to my car and told me todisco towing would take tow me and that I could just have AAA take care of it. The Todisco driver was so angry and wouldn't even answer me or make eye contact with me. After getting my car was on truck and I was in the tow truck he tells me he can't take me home to where I wanted to go and starts driving. Then says he will drop me off across the street and tell me i owe him $108 or he is keeping my car!! WOW NOW THATS PROFFESIOMAL. Refuse to take me where i needed to go then threaten to take my car. I told him I didn't have any cash or a card and he went crazy. I felt so unsafe. Ended up using a my elderly fathers credit card which is for his food and what not. This place is clearly run by terrible people. I recommend you use anyone else for towing. They use intimidation to run a business! IVE NEVER FELT SO IN DANGER read more

Horrible customer service. I had my car towed from an accident and called simply to inquire about when I could get my daughters car seat out of the car, so that I could continue on with my life and not be stuck at home. John the a**hole who I spoke to asked me if I spoke to insurance yet. All I did was say, "because it's a holiday and a long weekend I haven't been able to speak to my adjuster," and he hung up on me. They definitely have the right one. read more

I have used them several times now and they're prices have been in line. Perhaps my last call was late on a Sunday night or something. Not sure. But definitely improved service and pricing. read more

Damaged my car while towing it. The damage was reported to them while still at the yard and they took pictures. It was obvious to us that the minor damage was due to the tow, after giving us the runaround for several weeks they ultimately denied responsibility. I recommend avoiding his company at all cost!! read more

Let''s have a little glimpse into Deb's life: 'Where is my car?!?! Again??!?!? F*ck that is the 3rd time in 6 weeks that my car has been towed.....stupid North End. I know for sure there was no temporary tow zone sign near my car as I walked past it yesterday morning and there was nothing there. Now I gotta go to the police station and find out where my car is and try and sweet talk the cops into giving me a ride to the tow lot again. Why aren't those things ever near the T, as you don't have a car to get to them?!?! And this one is a different location than the last one that I went to the last two times. D*mn, the cop at the desk is a woman, there goes my free ride.' Well, even after a start like this, I ended up getting out of the cab at Todisco to get my car. The gentlemen at the counter were more than nice (maybe it was because they were getting $126.50 from me and I was the first chick they had seen all day). They accepted credit cards and even joked with me that my car was parked near the pool. As you can see, I gave them 4 stars. This was based solely on my experience there (as it was not their fault they had to tow me). My car was still in one piece and was given back to me quickly, courteously, and happily. P.S. I fought the tow and ticket and got my money back from the City of Boston on their bunk tow. Go me! read more

I blew two tires driving over a curb turning into a turnpike on-ramp. Unfortunately, I carry only one spare tire and nobody except the state police tows from highways, so I ended up with my car in a state police barracks parking lot in South Boston in the middle of the night, and the one officer present behind the tiny window in the tiny room inside the building told us that they dealt with only one towing company, "which we inspect." We were handed a business card and before we could get around to calling the number on it or reflecting on the nuances of meaning carried by the word "inspect" in the Bostonian language, the police officer had already called Todisco Towing. Although lip service was paid to the possibility of towing our car directly to a repair shop, any particular proposal for actually doing so met with creative objections from our driver, who also had no information whatsoever about suitable repair shops, and we had the car towed to Todisco's lot in East Boston. The next morning I found out, to my surprise, that (a) Todisco will not let anybody else's tow truck onto their lot, (b) all other tow companies in the area refuse to even try to discuss with Todisco the possibility of towing from Todisco's lot, and (c) Todisco charges upward of $90 to tow your car 20 yards from their lot to the street in front of it, even though it costs only about half of that to get it from South Boston to East Boston. When I asked for an explanation of how all this was possible and why we weren't told before, the greatest barrage of foul language to hit my ears in years started emanating from the lady behind the desk, peppered with scary stories about a drug arrest on the premises just minutes earlier that seemed designed to make me feel uncomfortable staying in the (indeed slummy) area. I gave in and pulled my credit card. The least I can do by way of revenge is to write a nasty review, right? read more

To continue thank you for the response. Your staff could be a tad nicer. I asked to get a car towed in my actual spot. About 30 minutes later, the people came out and I let them know this was our spot. After I called your company again and the person was extremely rude. They should learn how to use some manors. read more

Sharks Sharks Sharks. On street sweeping day in Eastie Todisco trucks literally wait at the end of the street until 9:00 when they can begin their dirty work of helping to keep the streets "clean." Racket, anyone? read more

Pat and his crew went above and beyond getting me home on a rainy November night. I got one flat, then a second and third. Gotta love Boston in the rain. A rough night to say the least, but These great guys got me home. I got them assigned by AAA. Now I will go out of my way to call only them. Thank you Pat and thank my driver Jim. Happy Holidays Guys! Sharon Melanson Peabody, MA read more

If someone could give a lower rating I would. They come to my building to take someone else's car at 11:00pm and are first off so damn noisy that they wake up everyone else. Then when told to watch the truck at the top of the driveway they get rude. When the company was called to report the driver the excuse was Hes a tow truck driver mame. I don't care what your job is if you can not conduct yourself in a some professional manner then maybe it is not a job you should be in and if you can not control your employees then maybe you need to find another line of work!!!!!!!!!! Bottom line is rude,crude and unprofessional!!!!!!!!!!!!! read more

These guys are so disorganized even their own employees don't want to work there. I was just trying to pick up some license plates they took off a car. Every time I called I get a different response until finally one of their employees whispered she was sorry she couldn't help and "everyone that works here is stupid." That was a first. Ultimately they didn't even help me. Instead of a phone call they sent my plated back to the registry. Would not tell me when or why. Get your car towed from someone else. These people aren't worth your time or money. read more

In an attempt to push aside my frustration with being towed in the first place (seriously, how am I supposed to remember street cleaning was reinstated when I had to brush snow off my car that very morning...), I will not default to giving Todisco Towing one star for the following reasons: 1. The gentleman on the phone was very professional when I called inquiring as to whether my vehicle was in their possession. 2. I was able to walk in and get my car back in a matter of minutes 3. They accept credit cards Minus one star for: 1. Being completely ignored when I walked in, even after greeting the people behind the counter with pleasantries, as they proceeded to count large stacks of money out in the open. 2. Being blocked in by a tow truck and having to wait even longer to go home, as if the inconvenience of being towed isn't enough. read more

Today I was towed by TODISCO due to street cleaning and was taken by surprise at their fees.This was my first time getting towed in 11 years of driving. I was not too happy in forking 130 bucks plus 40 dollars on a ticket. Makes you wonder, why pay a ticket, when you all ready have to pay so much for towing.....None the less it was a major hit on my wallet (especially because I am a single mom who receives no child support). I wished they had different pricing for the towing, it simply does not seem fair. Seriously, these people are rolling in heavy dough with these outrageous prices and with so many people who commit these little innocent mistakes, it's easy money for them . On a good note, they were courteous , and had a sense of humor, and had me going in less than 15 minutes. read more

Just hung up with somebody on the phone the only guy that's in the office for the night and he doesn't even know how to do his job he hangs up the phone on me wow aren't you professional I guess I'll call tomorrow and talk to somebody that knows how to do their job this place is the worst what a joke read more

Driver showed up to drop my neighbors car off at 1:00am on a wednesday night blasting rap music and woke up my 2 year old son. Never turned off the music when asked and continued to let music play for 45 mins until he left the car crooked in the driveway. read more

My husband and I visited this East Boston establishment last weekend after renting a van through UHAUL to move that day. The office was in utter chaos because their phone lines were down, apparently, and everyone was rushing around, trying to get the phones fixed, etc. Well, we walked in to about 3 guys seated at the front desk, all into something or other, and it was very obvious we were there. It took about 10 minutes for anyone to even acknowledge our presence. At this point, I already started getting frustrated and annoyed for having to work with them. Finally, one of the men came out from the back room to assist. I don't think he was used to working at the front desk- perhaps he is one of the drivers. He seemed really unhealthy, like he was about to have a heart attack any minute, and was having visible trouble breathing and moving his body around. We told him we had a reservation for a UHAUL van. He asked whose name it was under, and I responded with my husband's first name. He looked for a while and then said, "I don't have that reservation." After quite a bit of back and forth, he realized he was only looking at last names. Then another guy took over for him. But throughout the whole check in process, everyone stopped working with us to take a call or do some other task several times. I never felt that their full attention was given to us or that they had even an ounce of customer service skills. When we were finally ready to take off with the van (this was now about 45 minutes past the time we were supposed to take it, due to all the front desk delays), some kid hired as a driver started complaining that he had JUST returned that van to the lot, and now had to go back and get it! So, we waited for another 10 minutes. Add to that the fact that they forgot the dozen moving blankets we had ordered through UHAUL, and of course it was another delay. I will never use this company again, nor recommend them to anyone, and It's annoying to even have to award them with star on this site. Next time we need a van, we'll just rent from somewhere at the airport, where we've certainly experienced better service. These guys were extremely rude, and treated us like we were doing them a disservice by being present in their shop the entire time. A BIG waste of time! read more

As a Boston resident I've been towed more times than I care to think about. Obviously it's a pretty miserable situation both time and money wise and one thing you can count on are people being rude. Todisco SHOCKED me with their patient and kind demeanor on the phone (helping me locate my car) and then refusing a tip after towing me to get air in my flat tire (flat was not their fault). They handled triple A for me and helped me navigate what was honestly an overwhelming situation. A very surprising experience. read more

Obviously it sucks getting towed and having to go pick up your car but, as someone who has experienced multiple tow yards around Boston, these were the nicest guys (and woman who answered the phone). Also, I dropped my wallet in the parking lot and when I went to pick it up they had locked it away and everything was safe. The guy said he was even going to drive it to my apartment if I hadn't came to get it. Felt compelled to leave a review since most people will probably have a negative response simply because they were towed. read more

!%#@^&! this place. My car broke down on me and these guys came to tow it to the mechanic for me, and somehow THEY LOST CAR KEYS in between towing it away and getting to the mechanic. When I called to try to reach some resolution (such as them contacting Susuki and getting me a key to replace the one that their driver, who was stoned off his head, LOST) I was repeatedly hung up on, yelled at, cursed at, etc. Never, ever, ever, ever use this company for your car. And god bless you if they tow you you a parking violation or something. read more

Avoid, avoid, avoid! Called for a tow and was told 45 minutes to an hour. An hour later I called and was told it would be another 20 minutes. 30 minutes later I called and they said another hour. They were unpleasant and offered no other solutions. Call another towing company, like I did. They quoted my 30 minutes and arrived within 20. read more

They suck so bad. First of all Towed my car in the morning and made up a fake excuse of me parking in the fire lane when I had parked at the spot right before the fire lane. Ended up charging me 130 dollars, without any approve of pictures, rude and very impatient. Let me clarify this, I live at the same apartment that my car was parked on.I park there almost everyday if there is open space. You think I wouldn't know there is a fire lane at the end up of street and willing to hand the money to you? Cmon,common sense right here. I think these people are just looking to take advantage of us because it is just all easy money for them. absolutely ridiculous!! read more

All I can say is wow! This is my first time dealing with a tow company for my big truck. David was my tow truck operator and was kind polite, and very patient. He was able to recommend a place for me to get my starter changed and back on the road. if I could give him six stars I would. read more

Todisco Towing - Towing Near Me - Boston, Massachusetts

I was trying to leave a thumbs up at AAA, but can't find a place to leave a compliment there. Anyway, back in October, during the beginning of Hurricane Sandy, we had to call AAA for a dead battery I got in the cell phone lot at Logan Airport waiting for my husband's cousin to come in (we were listening to the radio). Joe, of Todisco towing arrived within a half hour and jumped the car quickly, he even jumped the lady next to us who had left her lights on. He was pleasant and moved quickly, as his truck was in the way of other cars needing to leave. I'm surprised there are so many negative comments, because Joe was great. read more

My car broke down in Boston a few days ago. Todisco Towing brought it to their shop. The tow driver was very polite making sure my car windows were closed when it was a downpour outside. They call him "El Gordo", not sure what that means but he was very nice! Hopefully it means "superhero" or something like that! Alfredo at the shop was great, making sure I had a ride to the train station so I could get back to Lowell and calling me later with an a very reasonable repair estimate. I got the repairs and picked my car up two days later. My car runs great!! They made a frustrating experience turn out very positive!! Thank you Todisco!!! read more

Sad to have to give a bad review because the guy was nice. BUT he then either lost or took the wheel lock key for my tires! Which basically screws me while I'm trying to get the donut taken off and the tire replaced. Do you know how much of a pain it is to try to find a garage that will attempt to remove the locks in order to change them and switch the tire? It's taken my husband around 15 hours of driving and making phone calls all over the greater Boston area to try to find somebody to resolve it. I called Todisco and they swear up and down they checked the truck and didn't find it. Guy claims he put it back in my glove box but the key and even the storage pouch is gone. I know you can't sweat the small stuff in life but I got to admit, I am more than a little irritated on this one. Sure wish the city would reconsider on their contract because I've definitely heard way worse horror stories about their company. read more

I had an excellent experience with Todisco Towing. John in the office was super helpful. The man that arrived on scene to tow my motorcycle was extremely friendly and courteous. He got the job super fast. I would def recommend these guys! read more

It could have been a very bad morning considering that my car died on me as I exited 93N headed for Government Center - not an awesome place to have to throw on your hazards and hope for the best. Surprisingly, not all Boston drivers have the best attitude during rush hour! :) When John O. from Todisco showed up he was friendly, empathetic and immediately made me feel better about the situation - a smile goes a long way in these kinds of situations! He was able to preliminarily diagnose the problem, a bad alternator. When I said I remembered having the alternator replaced in the last few months, he double checked to see if it looked new and encouraged me to call the mechanic who had done the job, since it was likely defected and still under warranty. Sending it back to my old guy, instead of the new shop (in the area where I have recently moved and which I don't know much about) will likely save me some serious money, which is always nice, but especially awesome during the holidays! John's customer service was excellent, making casual conversation with me the whole time, taking my mind off of the bad luck of the morning and making me feel less awkward and stupid for being stranded on the side of the road. He was helpful and patient, going above and beyond to make the best of a crappy situation and he ultimately saved my day from totally sucking. Kudos to John and Todisco, while I hope I don't need their services again anytime soon, I will highly recommend them! read more

I was attempting to exit a parking lot as a gentleman in a Todisco tow truck entered blocking me in and refused to back up at all to let me out. He was extremely rude. I never leave reviews but this gentleman and his company were beyond rude. I recommend never using them!! read more

2/2 on very poor experiences with this company. 1) They lost my car, yes lost. My car was towed and the information was passed along from the police who wrote the ticket however Todisco failed to properly log receipt into the their system. I called them and later when I had to report my car stolen, the police called them and they still said they didn't have it. Luckily the officer who wrote the ticket later directed me to them and told be to go there in person. 2) On a different occasion two years earlier, I went to pick up my car and they printed their release form which states that I was able to inspect my car already and verify that there's been no damage done from the tow. Before signing, I noted this section to the woman at the desk and asked if I could inspect my car, per the agreement, before signing. She looked at me like she had no idea why I would want to see my car before signing an agreement saying I did and gave me a lot of attitude about it. I'm not sure if she was surprised I actually cared about my car or didn't have 100% faith in a tow company. Either way she agreed to let me see the car with a huff and continued to act like I personally offended her when I came back in, signed the form, and thanked her for letting me look at it before signing the agreement. Not sure how me looking at the car before signing offended her personally since it didn't create more work for her but it was very poor service to say the least. read more

car damage by towing. this was confirmed by my dealer where I had my car repaired. filed a complaint. Tedisco said i need to submit it personally, which I did. Called multiple times. They kept on saying that their manager is not there and that they will call me back. I left my number every time but still no response. I have submitted my complaint last September. Called multiple times up until November but still no response. I would appreciate any response. read more

Always check your invoice before giving them your credit card. They will charge what they can get away with, not what is fair. i.e. lookout for an addition internal towing fee of $108 for towing within their own lot. That is in addition to $108 plus mileage for towing from the public roads to their lot. (I had a car accident that required towing) read more

Very bad customer service. My car broke down and I called, but the person that picked up the phone was very rude since the beginning of the call. I felt very disrespected and decided to call some other towing services. would never never recommend. read more

The worst! They are the only company that tows in my neighborhood during street sweeping and they charge $130ish for you to get your car back. The last time my car was towed, I picked it up less than 2 hours after it arrived and they still charged for a full day of "storage". Bull**** made up "policy" put in place to make an easy killing. But whatever, I'm getting my revenge... read more

I was annoyed enough last night, after my third time dealing with Todisco, to write a review. I was surprised when I logged on and found that almost everyone agrees with my that Todisco is the worst towing company in the world. Unfortunately for some reason, AAA has a contract with them despite what has to be numerous complaints (two from me alone), so you're kind of stuck with them if you need a tow. Usually I tell AAA to send someone else, even if they're farther away -- last night I let down my guard. Matty Todisco is as unpleasant as it's possible to be; I guess he's special because his father (uncle? nah, it has to be daddy) owns the company. Some of the guys who drive the trucks are nice but there's always an issue with the people back at the office. read more

If I could give zero stars I would. Yesterday my vehicle was towed because it was illegally parked in resident parking which is fine with me because it was totally my fault. But when I got home I started to think why the bill was so much and of course I was never offered or given a receipt. So I called them today and they emailed me a receipt, I then went over it and realized they over charged me for mileage, they charged $7.20 a mile when it should've been $3.60 per the state police contract they have. They also charged more then should of been in tolls and also charged me a Credit card processing fee which is also illegal in Massachusetts and prohibited in the state police contract. I have since filed complaints with state police and mass dpu of their over charging fees. Todisco's did say they would refund me with is fine but how many other people have they done this to?? IF ANYONE WAS TOWED BY TODISCO TOWING IN THE LAST COUPLE MONTHS I'D LOOK AT YOUR RECEIPT TO SEE IF THE SAME HAS HAPPENED TO YOU. They also had a class action lawsuit against them for the same exact thing and the guy won that case. I'm in the towing industry and know very well how this new state police contract works and they're not following the rates and rules. read more

I am in agreement with "Matt G.". If i could give zero stars, I would. This may be a case of a company holding alot of big contracts, and greed has made them ugly. I was towed out of a parking lot, while in the store that the parking lot is reserved for! I went and grabbed a coffee right next door first-was then a paying customer at Walgreens and came out to my car gone! Apparently, they have a lookout, that watched me park, and go get a coffee, literally 3 min. later, I came out and went to Walgreens, but my car was already gone. I went back to the coffee shop, and the woman at the counter told me that they do this about 7 times a day! $112 they get for each car. Cash crop. I spoke to the manager at Walgreens, and he had my tow fee cut in half and apologized for the confusion. When I went to go pick up my car, the tow guy was pissed that he was getting $56 instead of $112. He was so rude, and continued to argue with me, saying that it was "unfortunate" that Walgreens reduced the fee. What is unfortunate is that I wont go to Walgreens anymore there, because of Todisco. Ridiculous. read more

Rude, dumb, cheats... oh and they cant tell military time. Snapped my parking break and refused to pay. While i was in the office one guy who was snacking away at his hamburger helper dinner started screaming at people in line waiting to... "shut the f... up!" because their conversations were disturbing his dinner and internet. Gaddafi read more