Leaving a review specifically to give my thanks to Nelson! My boyfriend and I were having such a…read morehorrible time trying to get his truck out of a tow yard in Irvine, because the workers there were being so uncooperative and rude. The next day, he ended up just calling A&B Towing, and what a godsend Nelson was! Nelson was so kind and helpful; it felt like we could finally take a deep breath. His patience is something you can't get anywhere else. Thank you once again!

Joe was my technician and helped me tow my dead car out of a parking garage! He was extremely…read morepatient, kind and kept me company while I waited. The best towing service I've ever had, all thanks to Joe!

ASAP indeed! Had a…read moreflat tire and submitted my request for help through Yelp on a Thursday afternoon as 2 of my go-to repair services were busy. Ben responded to my project right away with the quote and an ETA. Arrived within the time and got straight to work. Since my tire was still in good shape (drove over a nail) he fixed and pumped it for a small additional charge. My tires drive fine now. Really appreciated how he wore a mask when he saw me wearing one! Also, he told me that if had any related issues, I can call him. Will do. Thanks Ben!

I had a nail in my tire and reached out to Ben through Yelp. He responded within minutes and was at…read moremy home to patch the tire within 30 minutes. Great service, responsiveness, and communication.

Needed a late night tow and we were met with a very friendly driver named David. He was very nice…read moreand helpful through the towing process and asked clarifying questions. We had a good experience with him as he expressed professionalism and empathy.

We were helped out by Gilbert tonight after our car broke down. He was so efficient, kind, and…read moreunderstanding. You can tell that he loves his job and is there to truly help out the community. What was a horrible day turned into such a great experience. I never could have imagined such great customer service and smooth experience. It seems like there have been shared love for Gilbert based off of prior yelp reviews. I hope he is recognized for going above and beyond his job. Please share our message to Gilbert! -Anlynette and Thomas

June 20, 2026: Requested a tow via AAA, and was dispatched an ERS unit. Both the driver Austin and…read moretheir dispatch called to collect information from me and provided me with an accurate wait time. Wanted to give Austin a big shoutout for making the tow a smooth experience. Great communication skills and solid work ethic.

It was a Tuesday morning and I was at the crib trying to handle one normal task before noon. My…read moreGerman Altima had been sitting in the driveway for eight months in a state of mechanical reflection, misfiring like it owed somebody three child support payments. I needed a tow to fix and smog. Simple. Routine. The kind of errand a grown man should be able to complete without a film crew. I called AAA. I'm a Premier member, ten years deep, never asked for so much as a free water bottle. AAA dispatched ERS Towing. Enter Mike. Mike pulled up to my crib in a flatbed -- emphasis on flatbed, the truck specifically engineered for moving cars that do not run -- and walked around my German Altima like it had personally insulted his mother. He stopped at the bumper. The bumper was aftermarket. Mike, summoning the dramatic energy of a man who had never seen a winch in his entire career, declared the vehicle untowable. A flatbed. Defeated. By a piece of plastic that does not even move. While this was unfolding, shawty's son Aiden was on my living room floor eating Hot Cheetos with the focused intensity of a CEO reviewing Q3 earnings. Aiden is five. Aiden has those little silver caps on his front teeth and a stare that has historically destabilized grown men, tax accountants, and at least one Lyft driver I know personally. He locked eyes with me through the screen door, mid-Cheeto, and I could feel him judging me AND Mike simultaneously. I have never in my life been on the same side of a conflict as Aiden. The fact that he and I were aligned against ERS Towing was, in retrospect, the first sign I was about to win something larger than a tow. Dispatch called. Enter Amy. Amy did not yet have a second reason to deny my service -- so Mike, and I want this part read slowly, took an actual photograph of my expired registration sticker and texted it to her, the way a man builds a federal case from his driver's seat. Within 12 business minutes, two unrelated disqualifying issues had been documented, photographed, and triple-archived by two coordinating employees. Neither reason exists in the AAA Member Guide. I have read the AAA Member Guide. Twice. Aiden has probably read it at this point. My German Altima has adjustable air suspension. The car can literally rise to greet you. The bumper concern was theoretical at best. The expired sticker is not a disqualifier under the AAA contract. Mike and Amy appear to operate from a secret rulebook hand-stitched in the parking lot of a Chevron, possibly inside a Nissan Altima with one working brake light, possibly with Aiden as a consultant. My theory, served free of charge: the tow destination was a few miles farther than ERS felt like driving on a Tuesday morning, and 'we don't feel like it' sounded less professional than manufacturing two excuses. Long tows are apparently outside the boutique service tier. Greed dressed up as policy. Roadside refusal as a subscription model. I did not subscribe. I did not get my tow. I did get a documentary. Aiden finished his Cheetos, wiped his hands on the couch, and gave me one slow silver-toothed nod -- the closest he has ever come to validating me as a human being. At that moment I knew I would be writing this review. One star. ERS Towing -- please return the AAA contract. You don't serve this community. You audition it. Even Aiden agreed, and Aiden agrees with no one. AAA, please send a different contractor next time. Mike and Amy can keep the photograph as a souvenir.

We broke down on the side of the highway and didn't even know where we were. These guys found me…read morewith just pieces of information, they came fast, kept me updated the entire time and delivered great service from start to end. Thank you for being so efficient!

Do not use this company! Driver arrived and stayed in his cell phone the entire time...even while…read moreloaded my truck onto the flatbed. He then delivered the truck to the incorrect mechanic. No call. No text. Nothing. Thankfully the incorrect business owner called me and securely got the key to the correct place. Unprofessional. Unsafe. The worst.

I called the phone number on yelp and also on Google inquiries and it was the same phone number…read moreeach time and the phone number is out of service. 714-834-0551. I was really disappointed because they've given me great service a number of times in the past.

Had my Toyota die on me in the road and was able to coast it into a spot. The AAA Tow Truck driver…read morethat picked me up was excelent. (He said his nickname name was Goofy.) Guy was very friendly and all smiles. He even checked and filled my tires for me before he unloaded my car. Goofy recommended a local mechanic that was super honest with me and told me even though my gas gauge said I had about 1/8th of a tank, it might just be misreporting. He asked me put $10 of gas in the car and when I did, it started right up. The mechanic could have taken the car and just charged me for a new fuel pump, but he chose to be honest. I think that should count for something.

Car in parking garage, wouldn't start. No clicking, no whining from a desperate battery. I called…read moreAAA, who sent Hadley to me. Hamzah, Hadley's guy, the tow truck man, tried to start my car before opening the hood. To my relief - and slight embarrassment - it started right up. Hamzah speculated (without offering advice, which I appreciate) that it could possibly the starter, given the behavior I described. Although all he did was turn a key, Hamzah's service was excellent. He was a courteous professional. If all of Hadley's employees are like him, business must be great! Thank you, Hamzah, and thanks, Hadley.

Came quickly great customer service good pricing very satisfied with the turnaround timeread more

We had the best experience with Imad. He arrived quickly for a late night call around 1am. He…read moreloaded and unloaded our car and we got home safely. We were stuck on the side of the freeway for hours because we had a terrible experience with Orange County Motor Club through AAA and CHP. After this experience we plan on canceling AAA and only using I Tow U! Thank you Imad!

Miscommunication with pricing. If requesting a quote please confirm it over text with this company…read more Price was modified upon arrival.