Scheduling was efficient and staff friendly, prices were reasonable and Emanuel my driver showed up at the time scheduled, communicated his ETA, worked quick, was knowledgeable and courteous. I hope I don't have to use another tow anytime soon but if I do I will be calling ERS back. read more

It was a Tuesday morning and I was at the crib trying to handle one normal task before noon. My German Altima had been sitting in the driveway for eight months in a state of mechanical reflection, misfiring like it owed somebody three child support payments. I needed a tow to fix and smog. Simple. Routine. The kind of errand a grown man should be able to complete without a film crew. I called AAA. I'm a Premier member, ten years deep, never asked for so much as a free water bottle. AAA dispatched ERS Towing. Enter Mike. Mike pulled up to my crib in a flatbed -- emphasis on flatbed, the truck specifically engineered for moving cars that do not run -- and walked around my German Altima like it had personally insulted his mother. He stopped at the bumper. The bumper was aftermarket. Mike, summoning the dramatic energy of a man who had never seen a winch in his entire career, declared the vehicle untowable. A flatbed. Defeated. By a piece of plastic that does not even move. While this was unfolding, shawty's son Aiden was on my living room floor eating Hot Cheetos with the focused intensity of a CEO reviewing Q3 earnings. Aiden is five. Aiden has those little silver caps on his front teeth and a stare that has historically destabilized grown men, tax accountants, and at least one Lyft driver I know personally. He locked eyes with me through the screen door, mid-Cheeto, and I could feel him judging me AND Mike simultaneously. I have never in my life been on the same side of a conflict as Aiden. The fact that he and I were aligned against ERS Towing was, in retrospect, the first sign I was about to win something larger than a tow. Dispatch called. Enter Amy. Amy did not yet have a second reason to deny my service -- so Mike, and I want this part read slowly, took an actual photograph of my expired registration sticker and texted it to her, the way a man builds a federal case from his driver's seat. Within 12 business minutes, two unrelated disqualifying issues had been documented, photographed, and triple-archived by two coordinating employees. Neither reason exists in the AAA Member Guide. I have read the AAA Member Guide. Twice. Aiden has probably read it at this point. My German Altima has adjustable air suspension. The car can literally rise to greet you. The bumper concern was theoretical at best. The expired sticker is not a disqualifier under the AAA contract. Mike and Amy appear to operate from a secret rulebook hand-stitched in the parking lot of a Chevron, possibly inside a Nissan Altima with one working brake light, possibly with Aiden as a consultant. My theory, served free of charge: the tow destination was a few miles farther than ERS felt like driving on a Tuesday morning, and 'we don't feel like it' sounded less professional than manufacturing two excuses. Long tows are apparently outside the boutique service tier. Greed dressed up as policy. Roadside refusal as a subscription model. I did not subscribe. I did not get my tow. I did get a documentary. Aiden finished his Cheetos, wiped his hands on the couch, and gave me one slow silver-toothed nod -- the closest he has ever come to validating me as a human being. At that moment I knew I would be writing this review. One star. ERS Towing -- please return the AAA contract. You don't serve this community. You audition it. Even Aiden agreed, and Aiden agrees with no one. AAA, please send a different contractor next time. Mike and Amy can keep the photograph as a souvenir. read more

ERS Towing - Mike taking sketchy photos, does not care to get out of car and talk to a client. - Towing Near Me - Laguna Hills, California

They will not go out of their way to help in any way. My car was 15 feet away from an area that didn't have a tree that was in the way. They took off and I pushed it back myself the 15 feet and had to get another towing service to pick up my car. 4 hrs of waisted time. Driver was being instructed by someone at office. Driver was nice. read more

ERS Towing - Where I pushed to. - Towing Near Me - Laguna Hills, California

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Thank You Amy !! Great Communication and Updating . Thought we were never getting Towed on one of the busiest nights ! But Amy and her Driver made it happen !! Thanks again !! Teresa read more

Friendly two truck driver and affordable. I saved their number for future issues. They came pretty quickly after calling them. I will use them again. read more

ERS Towing was great. From the initial phone call, to towing my vehicle safely, all went smoothly. The communication was great and the price quoted was the price charged. Thanks to all at ERS for helping me quickly! read more

Good Dispatch. Excellent respond time. Would highly recommend ERS towing. They came and got me safely off the freeway.

Tom from ERS towing, was amazingly helpful today where the previous 3 tow truck /roadside assistance people were clueless (said I had missing pieces for my spare release) to only wanting to tow me instead of help me. He was very nice, listened to my problem and got the spare down and put it on in a matter of minutes. Thank you Tom from ERS! read more

Great customer service. They came when another tow company wouldn't and got the job done!

Super sweet and customer service oriented company! The guy who answered the phone was concerned because he couldn't have anyone to me for about an hour...are u kidding me? I have waited HOURS in the past for drivers to show up. Really cool and excellent people. read more

Tony was great! he was so much help with this stressful situation. My car was totaled and he went above and beyond to help and give us advice on what to do. read more

ERS Towing - Towing Near Me - Laguna Hills, California

Great service at a super reasonable rate. Showed up on time as promised even thou super busy. More importantly driver was unfazed by my rusted rotors and low sports car helped me get car my problematic Mr2 unstuck and on the truck along with helping hand push vehicle into storage all with a great friendly attitude!!! ERS is the call for South County towing!!! read more

I unfortunately borrowed a friends car while visiting California and his battery died on me. I called ERS towing and they picked up so quick thank god cause I was in panic. The woman on the phone was very kind and helpful. They sent someone out and they said they would call when they are close. I got a call from Tony and he found me in the huge parking lot thank god. Tony has to be the kindest man in customer service I met. He had a good sense of humor, which was much needed in a time of crisis. He was super informative and made the whole situation less stressful. Honestly I would recommend Tony to anyone who is having car trouble. What a kind soul. He got my car started in a matter of minutes and I was on my way back home! A situation that could of taken hours and been super stressful and cost lots of money ended up being very fast, quick, and extremely pleasant. Thank you TONY. And thank you ERS towing. read more

Great service and super quick. My car wouldn't go out of park and they brought the right tow truck for that and within 45 minutes of my first call they were there. Brent the driver was amazing. He explained what he would be doing to the car and got us. read more

Saved my motorcycle when two other companies wouldn't. Had an issue with a water crossing that I barely made it thru once, made the choice not to attempt again. ERS Towing (Tony) had the experience and knowledge to easily get me hooked up. One company showed and then refused, one refused after seeing pictures and videos. ERS came out after watching video, said sure no problem. We all know Towing is expensive, the price to get me out was very reasonable - they could of charged me more but didn't. The other company's prices were much higher The team at ERS are kind, caring, and very understanding. They specialize in the calls that others won't. A fast ETA is their goal. I recommend this company to everyone as they can and will take good care of you. Thanks again - Tony and Candice! True professionals. read more

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Steve came and rescued me after hours of going back and forth with other companies. I had to get a ride back home and he was pleasant to speak to. Just another hard working family man. Thank you read more

We were stranded and multiple tow companies were declining to bring us home. After three companies decking us and another quoting us 4 hour wait time, Tony's dispatcher, which I wish I knew her name so I could give her praise as well, called us and said someone would be at oírle location within 45 min. Less thank 45 min later, Tony showed up and loaded us up. He was very sweet and kind. Loved our conversation and felt very comfortable with driving in the cab. I would recommend this whole team to anyone. Thank you for the ride and getting us home safe! Happy early birthday to your Son Tony! read more

Mike was amazing. He took care of my car, which needed to be towed, and made everything possible to ensure that my car was safely brought where it needs to be dropped off. I was stuck in a parking lot of Ralphs at Rancho Santa Margarita, and the car couldn't be moved easily, so he waited for the parking lot to be empty and went back to get the car hauled. He even went out of his way to give me a highly appreciative lift home. He even tried to help me find my keys, which were on top of my roof - long story - and must have fallen off while I was driving. Once he towed the car, he immediately sent me a picture that my vehicle was safe. He did the same after he dropped it off. I highly recommend ERS towing. Thank you for your professionalism and thoughtfulness. read more

Had my tires stolen off my vehicle and Mike was able to come out with a tow truck and an extra vehicle to bring universal tires that got my car onto the tow truck without having to drag it on there, I appreciated the help from him and his coworker greatly. read more

ERS Towing - The use of universal tires to get on the tow truck - Towing Near Me - Laguna Hills, California

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Brent from ERS did a great job towing my 4runner where it needed to go. I called around to multiple towing companies and they were the quickest and had the best quotes around and would definitely recommend them to anyone to use in the future! read more

My car was parked at the top floor of a parking structure. Brent was the driver who came to help and he was absolutely the best. He was very kind and most importantly, he was able to safely tow my car to my desired auto-shop. I would 100% recommend using their service. read more

They saved me twice at the same day. Responsive, Reliable and trustworthy. If you dont have AAA use them if you're in OC. read more

ERS Towing - Towing Near Me - Laguna Hills, California

My husband is deployed and the pin pad to his truck was not working due to a dead battery. We successfully got my keys! The man who responded was quick, kind and so sweet! They called to keep me in the loop and I would recommend ERS to anyone. THANK YOU! Hard times when all the little things seem to fall apart when our service members deploy and ERS was there for me so quickly. Customer service 10/10!!! read more

Hired twice to transport our propane forklift and electrical stand-up and both experiences were great! Amy responded fast and easy to set up the appointments. The driver came on time and super professional! We would absolutely use them again and highly recommend!! read more

ERS Towing - Towing Near Me - Laguna Hills, California

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The best tow experience ever! My fleet company sent out a request and I was lucky enough to get connected with ERS Towing. They arrived quickly and knew exactly what to do with my dead vehicle to get it in neutral and onto the flatbed for safe transport after first trying to jump the battery. Greatly appreciated their knowledge of local repair facilities and after hours drops to avoid a second tow in the am. Would highly recommend if you are looking for someone with high end equipment & outstanding knowledge to trouble shoot and effectively handle your stranded vehicle needs. read more

Car died while running errands in Laguna Hills, called ERS and Mike came to help me after about a 30 minute wait. Mike helped me resolve the issue (bad starter) and gave me advice on what to do moving forward. Reasonable $85 fee, thank you! read more

Tony was really cool, he was quick and efficient towing my 4 Runner. I would recommend them if your in need of a tow.

Great towing experience. After roadside assistance tried 3 times to get a tow truck to me, I called ERS. Mike was prompt, professional and friendly. Got the car on the flatbed quickly, and had special equipment to get it started even with a dead battery and broken alternator. Local company who know the area well. HIGHLY RECOMMENDED. read more

A hot day in SoCal and I was told it may be a 2 hour wait. Totally willing to wait as the price quoted was almost half of what I was getting elsewhere to go from Laguna Hills to San Diego. Aimee worked her magic and instead had a truck to me in about 20 minutes! Clean clean truck and professional and pleasant operator. Treated my 71 VW with care as if it was his own. Great conversation and he and Aimee both made what was a drag of a day actually enjoyable. If I'm ever in the area and in need of a tow or roadside....these guys will always get my call!! read more

ERS Towing - Towing Near Me - Laguna Hills, California

Nick was an absolute champ and professional of over 10 years towing. Came exactly on time, updated me while driving on his location, made sure car was secure, towed in minutes and straight to my house, and even parked it in the garage for me like a pro. Nick, thanks for saving the day man. I'm contacting you guys for all my future tows! read more

Tony was courteous and professional. Swift and efficient in loading the vehicle and properly securing it with care. Respectful and clean, it is clear he takes pride in caring for his rig and enjoys his work. Hopefully I never need to use any towing service again, but if I do I can be confident the task will be handled with care and the experience will be as pleasurable as it could in a roadside situation with ERS Towing. Thank you. read more

thanks to tom for being professional and assisting me i appreciate this business tom put me at ease about my car i will reccomend this business read more

Call these guys first! We needed a tow and Mike came and asked if he could take a look to see if he could get the car started, and in less than 5 minutes he had it running again. It was great to have someone so knowledgeable help us out on the road. He was ready to tow, but ended up fixing the issue and getting us on our way. Great value as well. Their tow estimate came in $75 less than the competitor we called for quote. Thanks, Mike! Thanks ERS! read more

I wouldn't give them even one star if that was an option. I had a flat tire and just needed it changed out. They wrecked my rim because either the guy was a rookie or they didn't have the right tool to remove the bolts. He said they were stripped and the car had to be towed. Funny because my mechanic had no problem removing the bolts (without damaging the rim)! Not recommended! read more

ERS Towing - This is a photo of the damaged rim of my tire. They didn't have the right tool to remove the bolts. - Towing Near Me - Laguna Hills, California

My car needed to be moved so I looked up nearby towing services and found ERS. I called them up and they told me a driver would be there within 40 minutes. About 20 minutes later, Mike(the driver), shows up and hooks my vehicle up. He was very nice, professional, and also informative. Giving me advice through obvious previous experiences he's had with accidents. When we finally got to my car's final destination, we ran into a logistical problem. Mike quickly came up with the best solution possible. It probably saved me both more money and definitely more headaches. I'd not think twice about calling ERS again for any services they offer! By far, this was the best tow service I've ever had and would recommend ERS and specifically their driver Mike to anybody! read more

My car battery was dead. ERS sent out Orlando, the tow truck driver, within 30 minutes. They were very efficient. Communication was great too! read more

Last minute of a towing service? That was me during the weekend. Searched up towing services and ERS was a close choice from my location. The person who answered my call was friendly and easy to communicate with. My service arrived quicker than expected and the driver was friendly and helpful. I recommend this company for your towing needs. read more

Car broke down at work and gave ERS a call. They gave me an accurate window of arrival. Tow truck was clean and Mike was a great help. He made sure my car was transported safely. read more

Michael came to tow my car from Mission Viejo to Oceanside. He was polite, helpful and fast. AAA was less than helpful. If I hadn't reached out to ERS, I would have been waiting for a tow until 1am. I am extremely grateful that a company like this exists. Michael showed up in less than 20 minutes from the time I called. I would highly recommend this company when you're in need of a tow. read more

You can rely on these guys. I highly recommend them as I used their service and they took my towing request right away, although it was late at night. Michael knew exactly where to tow my car. I didn't have to worry about anything as he took care of everything for me. The payment method was also easy. They sent me pictures with the location and invoice to send to my insurance right away. read more