The service here was outstanding. I had an 8:00 AM appointment on Monday, and they literally came out to my car and had it on the lift within one minute of my arrival. They immediately assigned a team of 3 to 4 people to work on it simultaneously, while another staff member kept me fully updated on their progress. I was in, out, and on my way with four brand-new tires in just 30 minutes. The contrast between this place and big-box clubs like Costco is night and day. At Costco, even with an appointment, I've spent forever waiting in lines just to have my car sit untouched on the rack for two hours. If you value your time and want the job done right, this is the place to go. I couldn't be more impressed! read more

We've been going to America's Tire for years for the convenient location, service, and prices. We've stopped by plenty of times for their free tire pressure checks. Lately the wait for checks have been a bit longer because of demand but that's par for the course. Generally, I've had a good experience with them. Unfortunately this recent visit was pretty frustrating. When I made my appointment for the next available opening three days later, there weren't many time slots available. I told the service person that I was concerned because needed to be done by a certain time and they said it should be fine and it takes less than an hour so I shouldn't have any problems. On the day of my appointment, I arrived early so that I could be checked in as soon as my window was open. They quoted me one hour and it ended up being 1.5 hours. My car just sat in the parking lot for an hour before they even started working on it. Once they finally pulled my car in, the actual process took less than 30 minutes. They took off the tire with the nail in it, determined it couldn't be repaired, and replaced both back tires. The actual work was quick but the wait times even with an appointment was the frustrating part. If you have somewhere you need to be afterward, I'd recommend leaving yourself more time than what they even quoted you. read more

This place is a machine, almost an assembly line, and that is one reason that they offer almost the lowest cost you can find in the area. As some others have noted, the flip side is that if you don't come with an appointment you can end up waiting for a pretty long time. I suggest picking out your tires and services ahead of time and making an appointment. I found this place pretty salesey; among other things, they suggested replacing windshield wipers that I had replaced only two months ago, and suggested replacing more tires than even the Hyundai dealership. My impression is that America's Tire runs a low margin operation, and one way they try to make up for that is with more aggressive sales tactics. If you are going to come here, I would suggest that you know ahead of time exactly what products and services you need. The quality of the service itself seemed reasonable to me. Since they only do a very small number of different services, the very busy team runs almost like an assembly line; and in my experience that leads to fewer mistakes. read more

On my way out of town for a party, I ended up with a nail in my tire. I pulled into this location around 3:15 PM on a extremely busy afternoon. Even though they were completely slammed, the team checked me in right away and handled the entire tire repair free of charge, getting me back on the road by 5:45 PM. Despite the heavy crowd, every staff member remained incredibly friendly, patient, and professional throughout. Shout out to Hugo and the whole team here for their amazing service! The clean restrooms and complimentary water in the waiting area were also much appreciated. Highly recommended! read more

America's Tire - Tires Near Me - Lake Forest, California

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Warning, Service, courtesy, and loyalty have gone in the toilet. I've been going to the store on Aspen in Lake Forest for the past 30 years. Yes, 30 years. I have purchased at least 20 sets of tires over the years including two on the car I took in today. I needed to get a slow leak fixed to make sure my wife didn't get stuck on the freeway with a flat. Probably a 30-45 minute job. When I purchased the last set, I made sure to include the repair or replacement option. Upon reflection this was a mistake because they had no intention of "taking care of me". Since they already made a profit on the "add on", I was out of luck. I failed to "make an appointment" so I was prepared to wait a while. The "advisor" said an hour or so. Two and a half hours later still no work on the car. " I'm sorry sir but we can't just put you in front of the others. It wouldn't be fair to them". Wrong answer. If I had been in a wheelchair would you have made an exception? I asked. No reply. I'm tired of the new attitude that customer service and loyalty have been discontinued due to equity. Well, I will no longer bring my business to, or recommend "Americas Tire" ever again. read more

Really nice people but even with an appointment, I waited three hours. Used to really like this place, now it just stresses me out to go there. read more

Might be the slowest americas tire that I've ever been to. Zero communication and later appointment times somehow get ahead of you. Seriously such a bad system compared to other branches. read more

I went in for a tire replacement appointment after my tires arrived at the store. Luis checked me in and was extremely knowledgeable and patient in explaining what contributed to my tire wear. I asked about the manufacturer's warranty on my OEM set, and he explained that the credit could be applied toward my new set if I stuck with the same brand. Deciding to go with the same brand for the savings, Luis was happy to order the new tires, schedule my follow-up appointment, and walk me through the cost breakdown on the printout. Excellent customer service read more

Bought new tires for some new wheels for my car. Asked if they could transfer my TPMS from old wheels to the new ones. Luis and his team assisted me and made the experience great. They were really careful with my new wheels - not a scratch on them - and gave me updates along the way, which I really appreciated. Luis also helped me get the best price on the tire protection for some peace of mind. In short, the service here is excellent, and I wouldn't go to another tire place so long as this location exists. read more

America's Tire - Tires Near Me - Lake Forest, California

Extremely disappointed with my experience at America's Tire. I had a scheduled appointment with an arrival window of 8:15-8:30 AM and an estimated completion time of 9:15 AM. Shortly after, the store had a power outage, which pushed my window back to 9:20-9:40 AM arrival with a new completion estimate of 10:15 AM. That part I understood, since power outages happen. What I didn't expect was what came next. Once the new completion time passed, I was told they now needed another hour and a half, and I could clearly see on their screen that other customers were being moved ahead of me in the queue. When I brought this up with the manager, Luis, his response was that there was nothing he could do because "the system auto-prioritizes." No further explanation, and no effort was made to make things right. Nearly three hours past my original window, I still had no real answer for when my car would be ready, and management showed zero accountability for a situation that wasn't my fault. If your time matters to you, I'd think twice before booking here. read more

America's Tire - Tires Near Me - Lake Forest, California

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Great customer service. I made an appointment and they installed my 4 tires with 10 minutes of arrival. They gave me several updates during the installation and their communication was excellent. read more

What a great experience. I made a tire service appointment over the phone and the gentleman that helped me was really nice and helpful. I had two tires ordered for my Corvette C5 Z06, and it only took a few days to get the special ordered tires into their shop. Once I got to my appointment, everything was super simple. Even though the place was slammed, they honored the appointment time as a priority, and got to my car right on time. Dylan walked me through everything, and provided awesome service. I even got text updates about the car since I left it there. My car was done much faster than I originally expected, and the cost was exactly what I was quoted, no gimmicky sales guy trying to push anything. Cut and dry, in and out, and Great service. I definitely recommend this place. read more

America's Tire - Front view with my girl ready to get new shoes!! - Tires Near Me - Lake Forest, California

I was in the area running an errand when my tire pressure monitoring system alerted me that my right rear tire was low. I pulled over, got out, and could literally hear air leaking from it. As luck would have it, I was directly across the street from America's Tire. I pulled into their parking lot about 20 minutes before they opened. One of the employees arriving for work saw me and said they would take care of me as soon as the store opened. By 8:00, there were roughly 15 customers and vehicles waiting outside for service. What impressed me was how organized the staff was. At exactly 8:00, about 10 employees in red shirts walked out together and told everyone they would help customers in the order they had arrived. They had clearly been watching the parking lot and tracking who arrived when, because they immediately approached people in that exact order. I was the sixth customer to arrive, and the sixth employee came directly to me. There was no confusion, no crowding, and no jockeying for position. It was extremely efficient and professional. By then, the tire was nearly flat, but the employee could still hear the leak. He used a handheld device to photograph each tire and electronically measure the tread depth, which I had never seen done before. He found a puncture on the outside edge of the tire, showed me the damage, and explained why it could not be repaired. He gave me two straightforward options: replace the damaged tire or replace all four, since the remaining tread was low enough that they would need replacement soon. I already knew I was approaching that point and had planned to buy new tires within the next month or two, so the timing made sense (to replace all four). They showed me about 10 tire options for my car across a range of prices and quality levels. There was no pressure, and I chose the option that seemed like the best balance of performance and value. I was helped by Dylan and his manager, Derek. Both were kind, polite, knowledgeable, and professional. For comparison, I had previously used a nearby Firestone location. The staff there were polite, but the location was usually understaffed, the waits were long, and the customer area felt worn down, with broken chairs and a television playing at FULL VOLUME. America's Tire was the exact opposite. It was clean, quiet, organized, well staffed, and professionally managed. With all due respect to other tire stores, this location is run more like an Apple Store than a tire shop. They kept me informed throughout the process, and there appeared to be at least 10 employees working in the front and another 10 in the garage. I cannot remember ever being genuinely impressed by a tire shop before, but this experience changed that. Excellent service from start to finish. read more

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Air Check area. It's a great idea but waiting more than 5 minutes isn't ideal. I find the only care after at least 3 cars are waiting. If you are alone expect a 15 minute wait. As much as I used to like this place, might be better spending my time and money elsewhere. read more

America's Tire - Air Check area - Tires Near Me - Lake Forest, California

Needing to replace 4 tires, I got quotes from Tire Rack and Costco, then called America's Tire, as this place has provided the best service in the past. Their quote was great, but I was asked if I had any other quotes. When I mentioned that I had a Costco quote, they adjusted their price to beat it. I purchased the tires and set an appointment for Halloween. While driving on the freeway to work today, the warning light came on indicating 0 PSI for one tire. I immediately headed to this store, as I knew the tires were in stock and paid for. When they checked out my current tires, they determined that the sensor had gone bad. I decided to get all the sensors replaced, as they wouldn't charge labor since all tires were being replaced as well. So even without a scheduled appointment due to the issue, they were able to get me on the road with 4 new tires and 4 working sensors in less than 20 minutes. When leaving, they reminded me to come back between 5k to 10k miles for my free rotation and balancing. Thanks to the entire crew...especially Dylan. THIS IS THE PLACE TO COME FOR TIRES AND GREAT SERVICE. read more

I came here after leaving the Discount Tire nearby, where they tried to sell me a whole new tire for a simple nail that was clearly repairable. America's Tire is only about 8 minutes away, and I'm glad I made the drive. First, the one thing they could improve: When I walked in, it took about 12 minutes before anyone acknowledged me. A couple employees saw me standing there and I was the only person in line, but no "hey, we'll be right with you" or anything. A simple greeting within a couple minutes would make the experience way smoother. Now, everything else was great -- especially Hugo. I had called ahead and talked to Hugo, and he was super helpful over the phone. When I arrived, I asked to work with him directly after the rest of the staff kind of ignored me. He was juggling multiple customers, greeting people as they walked in, directing other employees, and still managed to help me personally. The guy was everywhere at once and kept everything moving. He got me checked in fast, found the nail in my tire, patched it, found another nail in a different tire, patched that too, and rotated all four -- for free (since I bought my tires from their San Diego location). Hugo is seriously clutch. Professional, efficient, and actually cares about helping people instead of upselling them. Give this man a raise. Besides the greeting issue, the service here is miles better than the Discount Tire down the street. I'll be coming back to this location from now on and hopefully they got Hugo a new coat with a goat patch or something. read more

I've waited 40 just to put air on my tires they gave 1 person doing it and he keeps looking at his coworkers to see what they are doing vs just doing his job to go faster. read more

This is an updated review for America's Tire. I came in to replace all four tires on two of our cars. This was a hefty bill, but I believe that no one could have beat the price I got here at America's Tire. I was going to Costco Tires since they usually have a promo for Michelin tires. However, I didn't realize that the same promo is also offered at America's Tire. While Costco Tires does a good job with my tire installation, they cannot seem to schedule me until a week or two out because they do not have enough workers to service the demands. While Costco offers tire rotation and free flat fixes, so does America's Tire. This Lake Forest America's Tire is always busy from what I can see (I drive by here and there). Despite that, they can get me an appointment within a day or two. They are also so friendly and accommodating (letting me sit in my car while they do the tire change). I like that America's Tire offers a wide range of tires. While I got the Michelins on one car, I ordered Yokohama's for another. Dylan spent over half an hour on the phone with me just to run prices for me on a variety of different tire specs. He was patient and never pushy on anything. They offer certificates for your tires. This will replace your tire when it is beyond repair. Namely, if you have a leak in a spot that cannot be plugged, they will replace it. I think it's worth getting the certificate if you are spending over $200/tire and especially for those low profile ones. read more

Very direct and consistent pricing and service. Both my back tires had nails in them, once needed to be replaced the other one they can patch for free. Tire prices are very good too with a wide variety. Staff is efficient and quick and keeps their word Will come back read more

This has been my goto tire shop for 15+ years. they have constantly been busy as the years have gone by. i give them 3 stars because their pricing is good but the service has sersiouly fallen off a cliff. they are slow and the times they quote are not accurate. you have to chase down a tech/salesperson to find out the status of your car. feels disorganized a bit. read more

We had an exceptionally stellar experience at America's Tire in Lake Forest. I recommended this shop to my friend, who was in a bind due to a flat tire. Daniel came through with flying colors and helped prioritize her situation so she could return home to her family in San Diego that evening. The way he stepped up was nothing short of amazing. His empathy showed that he truly cares about his customers, especially when they are facing a difficult situation. His communication was excellent, and he also provided a great deal on the tires and wheels, which were hard to find. We are very grateful to have come across Daniel and his team, who went above and beyond our expectations to deliver a top-notch experience. read more

I want to recognize the manager, Luis for the outstanding customer service he provided. We had an issue the other day, and he handled it professionally and was able to smooth everything out, which we really appreciated. When I brought my car in today, Luis was friendly, courteous, and professional from start to finish. He took the time to make sure everything was handled well and made the entire experience a positive one. We look forward to coming back in the future. read more

They're great when you buy the tires but the Follow Up on tire rotation and maintenance you make an appointment you wait an hour and the car's not even touched. They tell you 40 minutes and now it will be two hours at least unacceptable service. read more

This place is super busy. They work on your car quickly to get you in and out. Great selection of tires and price points. They do offer a tire protection certificate at an additional cost that replaces your tire if it can't be repaired due to a nail, screws or other damage. You are not obligated to get the certificate, but offers additional piece of mind that some may want. read more

I had some tire work completed yesterday and I'm blown away at the service level of Daniel M. and the Lake Forest branch on Aspen. I arrived before AT opened and amazingly, Daniel M. got my order going BEFORE 8 AM. Before 8 AM, and they weren't even open yet! I NEVER see that level of service anywhere. Daniel M. followed up with me immediately, gave me a great price on the replacement which AT had to order and called me the minute they were finished early afternoon - The same day! Additionally, there were periodic texts throughout the morning updating me on the order etc. WOW! read more

Great customer service. Got all 4 tires here and sensors. I'm going back to buy a spare tire No Highly recommend.

These guys/gals were super nice. I had some special requirements and they took excellent care of my wheels and my vintage car. They really care which is rare these days. read more

Wait times are ridiculous even when you make an appointment. It's usually double the time it's stated. Wish they were more straightforward. My appt was at 11am for a flat repair checked in 15 mins early and when I check at 11:45am he said I was only checked in 35 mins. I had the certificate that covered it but told me I needed to buy a certificate and it restarted my wait time. Make it make sense. read more

Great Manager Derek. Employees Juan (last name?) Advisor and also Luis Serrano were absolutely knowledgeable and professional. I was here last week for new tires on my Audi S5 and today for new tires for Honda Civic. Will absolutely recommend this place. I have been customer since 1995 read more

Have been going here for years for all my tires. They LOST my business today. They say they price match tire rack, that's a lie. They said they don't match "clearance" tires even though they have the same tire in stock. They also quoted me well over 2800 for the tires I needed and would take 2 business days and I'd have to leave the car with them for 2-3 hours. Called Rula's and they quoted me half the price, mounted, balanced, and was on my way in 37 minutes. Rula's tires was a drive for sure but they won my business today. Never ever coming back here. read more

I thought I reviewed this place years ago but apparently not. I've gotten tires here for almost 20 years and for many cars - Toyota Solara, Mini Cooper, Kia Soul, Tesla M3, and most recently for a Hyundai Venue for a repair. I was surprised when I got the bill and learned it was free, I've never had a screw in a tire before and needed a repair. I've been here many times to have the tire pressure and condition checked and the techs are always friendly and knowledgeable. Everytime I've gotten tires in the past, they always been friendly and knowledgeable and a few times were even able to price match based on a previous price I had. Its so easy to make an appointment online and to track the progress online. I cannot recommend this place enough. read more

The best tire store honest and helps you decide what tire is best for you and your budget. Always helpful no high pressure. Friendly Good prices read more

I have been bringing all my vehicles to America's Tire in Lake Forest for many years now, and I have always been happy with the services they provide. But I believe the real test of a business is how they handle a problem when something goes wrong. Recently, I brought my Toyota Sequoia there for new tires. A couple of days later, I noticed one of the hubcaps was missing. I'm not sure if it was not installed when I left, or if it was installed, but possibly not tightly enough, and subsequently fell off. I went back to store to see if they had found it. I spoke with Shane and he could not have been more helpful. He was not able to locate the missing hubcap, so we concluded it probably fell off. The main thing is he did not hesitate to make things right. He immediately ordered a new one, and a few days later he contacted me and told me the new hub cap arrived. I returned and he installed it, and I was on my way. There are a lot of places where I can purchase tires, but I will be returning here when that time arrives again. read more

Did a walk in- The manager dropped me from the waitlist without informing me or his team, after I had to step away for a call. Had to follow up with the staff multiple times to get an update on when my car would be serviced, just for them to tell me i still need to be re-added to the waitlist. Staff has really poor communication and decision making skills. I left after 3 hours without a service that would have only taken 15 min read more

It doesn't make sense to make an appointment, and then be told 1 hour later that they can't give me an approximate wait time because they are behind. This is a recurring issue with this company because they double book appointments and they take in too many walk in clients. Appoints should not have to wait indefinitely because you over promise walk in clients and can't keep up. It's a poor business model and they have lost my business forever. There are too many other tire companies that won't treat their customers like this. I know I'm not the only one who has had to deal with America's tire company make their customers lose their time, which they don't value. read more

Initially I called to order two rear tires. I knew that for my Lexus IS 350, the rear and front tires are different sizes. I arrive and the ones that came in were for the front even though I had specified on the phone they were for the back and they confirmed on the phone. So that limited my options. Had two new tires put on rear. One had a flat pretty quickly. I was missing the pressure sensors on all 4 tires; they said they only had 2 in. Then later they said they had none in but would call when they had them in and would honor the discounted labor quote but they never called. Now I have another flat. Two flats with their tires after not having an issue before. Firestone was close by so I took it into Firestone even though the back tires were under warranty with America's Tire. Firestone said the tires are not a good brand and will immediately go flat if there is a nail or puncture. I was not explained that by America's Tire. Service guys were very nice. But I would recommend doing more research on the brands they recommend and going with the best brand rather than trying to save a little money. Their prices are good but I have now been inconvenienced on two separate days needing to take my car in immediately and had to be towed one of the times. read more

I was way overdue for tires and I'm glad I stopped by! Service was easy and efficient, and Omar was super helpful. There's plenty of chairs to wait, but I ended up ended up going somewhere to eat nearby. Before I was done with my meal, my car was ready. My car feels great- it's been a month now and no problems so far. Highly recommend! read more

This is what you call five star full service. Drove right in after my tire blew out on the freeway. I considered going to Costco or driving to another location where they had my tire in stock but I was stressed out by driving slow enough on a run flat tire during rush hour traffic! They went to the other location to bring the tires back to get it replaced before the end of the night!! I don't have the words to say how grateful I am to Enrique and Derek. They said the only thing I need to do to show my appreciation is tell everyone to go there. So go there if you need tires!! read more

American Tire in Lake Forest is the most efficient and well run tires store in Orange County. They are always busy because they are that good. Highly recommend. read more

Luis S. was nothing short of exceptional. He was extremely helpful, professional, and easy to work with. He made my visit a smooth and pleasant experience, and I truly appreciated his kindness and willingness to assist. Excellent customer service! read more