Big O Tires exceeded my expectations! Johan, and Garcia was incredibly helpful, knowledgeable, and friendly throughout the whole visit. They offered the best price I found and the service was amazing -- fast, professional, and thorough. I'll definitely recommend Big O Tires to friends and family. Highly recommended! If I can rate it 100/10 I would. read more

fastest oil change I've ever received! Great team and great service overall! Def recommend

Had a hole in one of my tires. I called this location in case it was busy and appointments were needed. A gentlemen by Garcia told me to just come on in. He immediately assisted me with a quick and easy process Def recommend! read more

Not recommended at all !!!! On Saturday I came in to replace the two front tires on my vehicle I was told that the price for replacing both tires including a wheel alignment would be $365 and I agreed to this price After about two hours I received a call informing me that there was an issue with the tire pressure sensors and that three out of the four sensors needed to be replaced otherwise the tire pressure warning light would remain on I was told that each sensor costs $100 and I agreed to proceed As a result the total price increased from $365 to $685 After the tires and sensors were replaced the warning light remained on something that had never happened to me before When I asked why I was told that I needed to drive approximately 30 miles and that the system would reset itself However even after driving 30 miles the warning light did not turn off Two days later I returned to the shop. At that point I was told they were unsure of the issue and that a specific specialist would need to be brought in to diagnose it We scheduled an appointment for the following day at 2:00 PM I brought the car in and the issue was fixed within about 30 minutes It was later discovered that the real problem was a nail in one of the rear tires which is what caused the warning light to turn on in the first place This means I ended up paying an additional $320 for sensor replacements that were completely unnecessary The staff is friendly and polite however unfortunately the level of professionalism is not satisfactory The issue could have been properly diagnosed from the beginning saving me both time and unnecessary expenses In conclusion I do not recommend this place There are many other auto service shops in the area that offer a much more professional level of service read more

Big O Tires - Tires Near Me - Irvine, California

My 87 year old father and I stopped by Big O for assistance with tires. James, the technician who helped us, was outstanding. He was professional, friendly, and genuinely focused on making sure we were taken care of. He went above and beyond expectations without hesitation. It was so refreshing to work with someone who not only did his job but actually cared. His commitment to customers was clearly displayed. It is rare to find someone who takes such pride in their work and treats customers with this level of care. Big O Tires is very fortunate to have a technician like him on its team. We will absolutely return because of the excellent service we received from James and will gladly recommend this location to others. Outstanding job and thank you again! read more

If I could give zero stars, I would. I am writing this review to warn others about the highly unethical and deceptive business practices at this shop. I personally visited this shop yesterday to get new tires for our leased BMW iX. They told me the tires weren't ready yet, but the staff verbally promised me that an alignment would be included for FREE with the tire replacement. Today, my wife went in to have the tires installed because the shop told us we could come in "anytime." Knowing I wasn't there, they took complete advantage of the situation. Here are the major red flags about how this business operates: Horrendous Customer Service & Disrespect for Time: Even though they told us to come in anytime today, my wife was left sitting in the waiting room for over an hour and a half. To add insult to injury, she had to watch multiple customers who arrived long after her get their cars serviced and leave before she did. No Written Estimate (CA BAR Violation): When it was finally time to pay, they completely changed their story from yesterday and hit her with a sudden $190 charge for the alignment. They never provided a written estimate for this, nor did we authorize any paid alignment service prior to the work being done. In California, charging for unauthorized work without a written estimate is a direct violation of the Bureau of Automotive Repair (BAR) regulations. Predatory Scare Tactics: When my wife questioned the unexpected charge, the staff coerced her into paying by using a ridiculous scare tactic. They blatantly lied, claiming that if she didn't pay for the alignment now, the leasing company would charge her a $200-$300 penalty when returning the car. (Fact check: Lease inspectors check tire tread depth, not alignment machine specs. Since we just put brand new tires on, this was a 100% fabricated lie just to intimidate her into paying.) The Principle of the Matter: To be fair, $190 for a 4-wheel alignment on a heavy EV like a BMW iX is actually a standard market rate. The issue is not the price; it is the sheer dishonesty. Making a verbal promise of a "free" service to me yesterday, treating my wife poorly with absurd wait times today, performing unauthorized work, and then lying to her face to force a payment is extremely shady and predatory. We are currently disputing this unauthorized charge with our credit card company and filing a formal complaint with the CA BAR regarding their illegal billing practices. If you decide to come here, get absolutely every single word and price in writing before handing over your keys. Better yet, just take your business to an honest tire shop that respects your time and doesn't rely on bait-and-switch tactics to take advantage of customers. read more

I've been bringing my company fleet van here for a couple of years and the staff is always friendly and accommodating. They offer quick turnaround times at a reasonable rate. read more

Made an 11:00 AM appointment at Big O Tires, to replace all 4 tires, selected the tires, and clicked the radio button for "waiting on site". I arrived on time and was told the job would take about 90 minutes. After waiting the full 90 minutes, I was then informed they actually didn't have 2 of the 4 tires needed (both front tires) and had to call another store to deliver them, they had my car on the vehicle lift with all 4 tires removed. In the end, what should have been a 90-minute appointment turned into a 3-hour wait. Inventory should have been verified BEFORE my appointment time, especially for a scheduled tire installation. The staff did give me a $50 discount, but losing an extra 1.5 hours of my day was frustrating and worth far more than that. Better communication and preparation would have made a huge difference. The overall experience was disappointing because of the unnecessary delay which messed up my day, soo frustrated. read more

Garcia was fantastic and explained all my options for new tires. He did not try to upsell me and gave recommendations that would work best for me and my price point. Will definitely be coming for my other car needs. read more

Great prices, great service. They did a great job with my brakes and tires. I highly recommend Big O Tires. Garcia the store manager always does his best to help with what you need. read more

The store manager Mr. Garcia is really efficient, my favorite mechanic Mr. Frank is so professional, always provides services beyong my expectations, in and out of the store so fast with tires ready to rock and roll! read more

Garcia Johan was great. My first time visiting and they went above and beyond. Appreciate the help.

I had a great experience getting my tires changed here. The quality of the work was excellent, and everything was done quickly and professionally. Johan was especially helpful throughout the whole process -- friendly, knowledgeable, and made sure I was taken care of. Definitely recommend this shop! read more

Gave exceptional service anf helped me out the the payment. I like this cause place because they help you right away

Fast friendly service at a moments notice. Will definitely go back for all my tire needs. Thanks guys!

great customer service. addressed my issue quickly. I needed tires. Big O Tires does not stock the tire so they were ordered. They arrived the next day. They were quickly installed, and I was in and out within a couple hours. read more

Took my 1-year-old tire with less than 20k miles on to get it repaired. I was told, "Time for new tires" and "tire's not repairable, it's too close to the edge for us. Yep, time for new tires." You should have just said, "I don't want your business", and you could have saved us both time. Turns out I didn't need new tires and it was repairable. read more

Big O Tires - Tire - Tires Near Me - Irvine, California

Had a great experience at Big O Tires. Alex provided excellent customer service--friendly, efficient, and clearly takes pride in his work. The turnaround time was quick and everything was handled smoothly. Highly recommend! read more

The picture is the oil after I got an oil change. They had replaced the drain plug, but claimed you couldn't tell where the oil was coming from. Then they blamed the drain plug they had replaced. I had to have it towed at my expense back to them. How hard is it to change the oil? read more

Big O Tires - The oil leaked out after they changed the oil. - Tires Near Me - Irvine, California

Thank you to Joe for your professionalism and thorough evaluation of my tires prior to alignment. I was referred to Joe by David from Jiffy Lube for alignment. read more

Garcia is awesome! takes care of us every time. we use them multiple times a month for a commercial fleet

Very unprofessional. Quoted 431 car struts on phone. Came from corona today. He had stated last wk to arrive the early the better. At 830am he was not there. He had the parts. He arrived at 930am. I left for awhile and got a call. The parts he ordered were the wrong parts! He was going to get them but it would be about 100.00 more. He would apply coupons. Picked up car 3.5 hours later. I requested i pay the 431 price I was quoted, and it was declined. I also had squeaking on the front brakes. Was told prior by another shop I had hot spots needed new rotors on the from and pads. He checked and on the phone said the quote was approx 1,000 for front and back. I never asked for back. The issue was only the front. I had 50% left on pads. There was no shaking, jerking or issues when stopping. Only squuel from the front. Bad experience! Quoted one price, they ordered the wrong parts but charged me for the mistake. Recommended i get front and back rotors and pads. Additionally I arrived at 830am and didn't leave until 1130am. Very unprofessional. Do not recommend read more

Excellent service ! Great job. They did the work professionally and quickly. Highly recommended

I went in today for my complementary tire 5k miles rotation, cause they did replace my tires 6months ago. The service was superb. No long wait, they checked the overall safety requirements of my car and recommended something that needs to be fixed which is a great help for me. Mr. Garcia was a nice guy and easy to deal with, I chose them for my tire because they offered me the most affordable rate. read more

This place is really good. They did my girlfriend Mercedes with new tires and some other work a couple of months ago for much last summer. Mercedes dealer would've charged. I just got new Michelin put on my car this week Joe over there is great. Joe will take great care of you like he did me. J it sounds like a jingle but "call Joe @ Big O" read more

I've been taking my cars to Big O Tires over the past ten years now - and their service has always been excellent. I used to work closer to the Lake Forest location, and the service there was great. Now I work around Irvine, so I started taking my cars for service at the Irvine Center location, and the quality of service has always been great. I'm not too aware of how much things cost - could I spend hours trying to find the cheapest possible cost out there? Sure, but I feel the cost has always been reasonable here, plus I trust they do their service very well here and I know I am well taken care of. I'd like to give a special shout out to Garcia who has recently helped me tremendously with a coolant leak on my car - he was upfront about what was going on, communicated very well, and he is very friendly. Thank you, Garcia! read more

Chris is the man! He is very polite, honest, and gave me a reasonable rate on my tires. Thank you for the exceptional service again. I highly recommend seeing him for your car needs. read more

I had a tire rotation service for my 2025 Tesla Model 3 at the Big O Tires in Irvine. Called the shop for an appointment and the phone was picked up almost right away. (In comparison: I called Discount Tires before I called Big O Tires, but I waited for a long time on the phone going through the automated voice system, then I hung up and called Big O Tires.) The Big O Tires scheduled my service right away, and was able to get my tire rotation done within 30 minutes after I got there. Steve N. was the service advisor that greeted me. He felt like a family member: very welcoming and helpful. I highly recommend this tire shop! read more

I've had two experiences with Big O Tires in the past two months, and both have been great. I recently had an issue with my tires and needed to match the same type that came from the dealership. Joseph helped me through the entire process -- he was knowledgeable, patient, and understanding during a stressful moment for me. Price-wise, I'm not sure how they compare since I didn't check other shops, but I've never had any issues here. You're definitely paying for convenience and great service. I'll be coming back for any future tire needs. read more

Bad service. Waited over 2 hours for a flat tire repair then found out the car had been ready for 1 hour. Didn't even bother to let me know, then took over half an hour to let me pay while the cashier bullshited with a friend . Do yourself a favor and go to americas tire because Big O tire is a shoddy business. read more

Professional, friendly, and competitive pricing. A good experience and would recommend.

great service from the crew....gave great info on tire needs..Fast IN Fast OUT...all good

Tires ordered day before, arrived and serviced as planned for 9am Staff very polite and helpful read more

Fast, efficient, and very courteous service. Big O is the best for us. Always recommended.

Best service provided. Loved working with Garcia. Provided the best service and was extremely knowledgeable when it came to EV car tires. Garcia made a great recommendation and great price. Highly recommended. read more

Steve and garcia run this location of Big O tires like a well oiled machine. They are responsible, reliable, and honest. They do what they say, which is sometimes hard to find when it comes to anything automotive related. I have my whole family and friends now going to this location specifically. Would highly recommend them for all things tires related, as well as any other automotive thing that you would like looked into. They will be honest with their estimate. read more

Do not take your car anywhere else. Specifically Joe and Garcia were so upfront and made the process so easy. They were able to finish my car quickly and efficiently while providing an excellent price. I was on a time crunch and they made it happen for me. These are honest, good workers. read more

I had an excellent experience at Big O Tires in Irvine! I came in right at 7 AM with an emergency and they took care of me immediately, right on time. I got a great deal with their buy 3, get 1 free offer, and it made the visit even better. Garcia was awesome--friendly, efficient, and made the whole process smooth. Highly recommend Big O Tires for great service and great prices! Thank you! read more

Needed to take my car in for routine maintenance and breaks. I have previously used this location for tires and they have held up great, the customer service is always top notch so I have no prob going out of my way to drive to this location. I was able to get an appointment next day on a Friday after work. The front was so kind and helpful with my concerns, I never felt rushed or pressured. They took my car back fairly quickly and had all my maintenance done and even helped fix my key fob that I completely forgot about all for a very fair price! Not to mention it was all done in under 2hrs time and I was able to walk across the street to the shopping plaza and enjoy a beer at Whole Foods! Thank you STEVE and techs for always taking care of my RAV4! read more

Had a great experience with Aureliano Garcia at Big O Tire. Came in for an oil change and head light change/replacement, the service was quick and professional! Couldn't recommend this place more. read more