RED FLAG #1: "Changing Estimate" Estimate jumps from $885 to $945! I gave the same pick up location and drop off location during initial communication, no changes whatsoever. Estimate suddenly increased closer to booking. RED FLAG #2: "Drop-Off Date" When Mr. N.P-R. processed my booking papers, he didn't write down the DROP-OFF DATE in the paperwork. I immediately requested that it be noted in the paperwork because it is very CRUCIAL that the vehicle arrive on the exact date! This was his response... "We do not write down the drop-off date in the booking but it is noted in our INTERNAL COMMUNICATION." I told him, I will be flying from my current location to the drop off point where I will be staying just for two days, a very small window... I will book flights and hotels for this purpose and it is therefore of UTMOST IMPORTANCE that the vehicle arrive on the specific day I requested. His response: "That's fine." They will NEVER put down drop off dates in the paperwork because they know it will probably not happen. RED FLAG #3: "Assigning Carriers" When they say "We have not assigned a carrier for you"... what they actually mean is that "We haven't found someone who is willing to bring your car from Point A to Point B." ONE MONTH after booking and one day before pick-up date, they still haven't "assigned a carrier," in the meantime, I already booked flights and hotels to receive the vehicle on the other end. They do not care. RED FLAG #4: "Ready Date" instead of "Pick-Up Date" They never use the words Pick-Up Date, they will only say "Ready Date" in the papers. This way there are no specific calendar dates to comply with in picking up the vehicle. "Ready Date" to this company means they can pick up any time they want after that date unless you cancel the booking. All this time, in the customers minds, it's "Pick-Up date." After booking, they will often say "Nothing is guaranteed." RED FLAG #5: "Dry Run Policy" Read "Terms and Conditions #14" of the Booking Confirmation! If you're 30 minutes late in the agreed time and location, a $100 Dry Run fee will be imposed! This means they could be several days late in picking up your vehicle, but if you're 30 minutes late, you get fined a hundred bucks! For every 30 minutes after the initial 30 minutes, it will be another $75! If they don't pick up your vehicle on time or the arranged date and you get upset, read this first: "...Customer exhibiting offensive, inappropriate, or vulgar language or behavior, the dry-run fee may be imposed." So folks, you cannot get upset, you cannot curse at them or use what they would consider offensive language or else you pay more... this is of course after you wait several days for pick up, oops, I meant Ready Date... you just need to smile and swallow everything and pray that they will deliver on time! RED FLAG #6: "AWOL Reps" The moment they sense trouble, good luck talking to the same person who gave you the estimate or booking confirmation! MY ADVISE: RUN AWAY from ROAD RUNNER! It was a blessing in disguise that they were not able to find/assign a carrier on my "Ready Date"... otherwise, my son's car would be hostage to a joke of a company. During booking, they will say everything is fine, but when you're hours away from requested pick up date and still nothing, they say "Sorry we're just brokers, we cannot guarantee anything!" I cancelled my booking after "Ready Date"... I would rather drive 1,100 miles than trust these liars with my son's vehicle. If they cannot pick up on the arranged day, why should I trust them to drop off on the agreed day? read more

I was looking to have my car shipped from Hallandale, FL to Hayward, CA. I booked with Road Runners because they had a great price and good reviews. During the initial boing everything went fine. I informed my rep that I needed to have my car in California before May 23rd. The assured me this could be done. The first issue was that both my name, my boyfriends name and the address were wrong on the contract. I asked for it to be corrected, it was, no big deal. The booking was done April 25th. My car was supposed to be picked up between May 11-May 14th. I had been trying to get in contact with someone at their offices to make sure everything was confirmed because it seemed odd to me that all this time had gone by and no one had contacted me to coordinate. I called the week following my initial booking, no response, no reply. I called again the following week, I was informed they still had to assign a carrier but no worries, they will be contacting me as soon as they have confirmation. The following week goes by, no contact.. May 11th came by, no call, no pickup. I called the following day I spent the entire morning calling their offices only to be put on hold, get sent to the operator, being completely frustrated and disillusioned with their service. I finally got through to someone who informed me they still had not assigned a carrier. It is now May 12th. I am beyond upset, but I decide to give them another shot, see if they can pull through. Once again, no call, pick up, NO FOLLOW UP. It is now May 13th, and after spending another morning on the phone trying to get ahold of someone, I am informed that they still have not booked a carrier. HOW IS THAT POSSIBLE? This was booked April 25. I am completely fed up. I inform them if my car is not picked up tomorrow I will cancel. I believe I have been more than flexible and given plenty of chances. To top it all off, I email my rep yet again and he finally responds after I threaten to cancel my order if my car is not picked up. He then replies that he has received no messages from me, but he will look into what is going on and will have someone contact me. I do not have the luxury to wait around for my car to be picked up and coordinate with my friends to get a ride to work and back home. I booked this with the agreement that my car had to be in California by May 23rd as I start work the following day. No one should be dragged through this. If you cannot confirm a carrier and have had 3 weeks to do so, then you are not doing your job. There has been no follow up, just messages left and left and no responses. I have since asked my rep to cancel my order. Not trusting that it will actually get done I call the offices again, only to be put on hold or have the phone ringing and ringing. I understand things happen, and had I been contacted and informed that there was a delay, I would have been fine, but that was not the case. I had to call, sometimes 10 times in one day just to speak to someone. Customers deserve better. I did not agree to pay $1000 to be treated like this. I have since filed a complaint on the BBB and will be following up to make sure my order is cancelled. Oh and to top it all off, my rep, Chris Dominguez, had the nerve to tell me that I HAD NEVER LEFT ANY MESSAGES OR EMAILS. They are very lucky that my card was not charged, if not they would have a lawsuit on their hands. read more

How come I had to go thru Google to rate this company on yelp? I am thru the roof frustrated with this company at the moment. Question! Why will you reach out and communicate so well when you trying to get my money and then turn ghost the moment you apply charges to my card? Your representative called me and told me a driver would be to my house in about the next 3hrs this was roughly around 4:21 PM on 11 December 2020. They said they just had to get my approval so they could confirm it. So I agreed and poof like that I soon see a pending for my payment. Before hanging up he reassures me that the driver will be reaching out to me soon. Around 8pm 11 December 2020 my car is still parked at my house, my phone has not rang nor have I received any texts from this "Driver" so I (the person who paid my hard earned for your services) start trying to contact your company. I get no answers at any number I have been contacted from or your customer service while calling. I ask your online support for questions and REQUEST that they call me or my wife and leave both numbers. I got an email stating that there is no delays and that the driver has 48hrs to pick up my car (would have been cool if the guy that told me 3hrs initially told me that prior to charging my card). Additionally they said in the email that they would have the driver reach out to me. Still NO ONE called me like I requested and it is now 13 December 2020, and still havent gotten that call from the driver like they said I would. Obviously I (the paying customer) didnt deserve a callback since I paid you already right!? You are moving someone's car! Cant you have someone on call with computer from their home to take a concerned customers call? I mean im sure you have something like this lined up anyways with COVID-19 for during business hours. I mean vehicles are not just picked up, moved, and delivered during business hours. I'm still praying for a happy ending to this story. Your business sounded too good to be true when I was initially speaking to someone from this company while I was getting quotes, and I was excited to do business with this company. The service I have received since makes me sad. Communication. Communication. Communication. If you want repeat business, word of mouth advertising, good reviews it's too easy. Be up front and honest from the beginning i.e the following: Your vehicle may be picked up within the next 3 hours or up to the next 48 hours. We will not be reachable during calls or online messaging after hours or over the weekend but if you have any issues please call when we open on the next business day. Please take my views as a customer as a chance to improve the way you do business. I'm sure that I am not the only person who would feel dissapointed in the service I have received but you have a chance to take the info and make improvements. *Update* My car just got picked up. I got a call at hr 46 after I agreed to pay from the driver. Pickup went well. I will update my review once my car is delivered. read more

I recently went out onto the worldwide web looking for specialty vehicle transport from the Carolinas to remote northwest Washington, a distance of more than 3,000 road miles. I received an onslaught of various types of quotes and offers from many sources, some were almost instantaneous. Through a review process the onslaught was whittled down to RoadRunner and included the major national transporters and brokers. The pickup and delivery points were not at large urban centers, but RoadRunner developed an offer that was competitive and worked to the need date at the delivery point, so we initiated the early steps of getting the order started, including payment. I was not able to get comfortable with turning over my specialty vehicle to a transport team I did not know locally and decided to backout of the order. I called RoadRunner and explained my situation. I was bumped up two levels to management within two minutes of initiating the phone call, and less than two minutes later I was told that cancelling the order was NOT a problem, and that I would receive a 100% refund of my more than US$ 2,300.- cost. No pleading, no bargaining, Roadrunner was totally sympathetic to my situation, and it took that long to address the issue to my total satisfacton. A phone call to my credit card company 45 hours later confirmed that RoadRunner had indeed credited back to my account the full US$ value of the transaction!!!! I obviously cannot speak to an actual transport experience with RoadRunner, where they actually transported a vehicle for me, but based on how they worked to get me a workable route and dates, and then the no-questions-asked 100% refund of my money, I have to say that I am impressed with the effort RoadRunner exerted to try to help me, and then allowed me to simply walk away from the deal....no penalties, no fees, no fines. I even offered them a fee for the time invested, and they absolutely said thank you, but no thank you to this offer. Facit. My experience with RoadRunner was brief, but had a very positive ending for me..the customer! At some point, I will either ship my vehicle or return my vehicle from the northwest. When I do, I will definitely give RoadRunner the opportunity to provide a quotation for the services needed, and very possibly use them. I would recommend to anyone reading this, to push them to get what you want for pickup and delivery dates and locations, get a good ballpark price, and then push back a bit to ensure you get good answers for whatever your concerns are. They will deliver the goods on your request. Michael Charleston / Vancouver read more

My recent encounter with Roadrunner Auto Transportation has been nothing short of a nightmare, resulting in unparalleled stress and dissatisfaction. The glaring issues I faced with their service include exorbitant wait times, unhelpful customer service representatives, a lack of transparency, and the inability to reach anyone at a managerial level. To make matters worse, money has been deducted from my account, yet the promised services remain unfulfilled. The primary source of my frustration was the staggering amount of time I spent on hold--eight hours spread across three agonizing days. The excessive wait times not only proved to be a colossal waste of time but also exacerbated the stress of entrusting my car's transportation to a seemingly unreliable service. This level of communication breakdown is simply unacceptable and reflects poorly on the company's commitment to customer satisfaction. Adding insult to injury, when I did manage to connect with a customer service representative, the experience was disheartening. The few individuals I spoke with were not only unhelpful but downright rude. Their lack of empathy and refusal to escalate my concerns to a manager only intensified my feelings of helplessness. In a situation where my money had been taken without receiving the promised services, I expected a level of urgency and professionalism that was sorely lacking. Furthermore, the vague timeframe provided for the delivery of my car from North Carolina to Colorado only contributed to the overall frustration. The lack of concrete information left me in the dark about when I could expect my vehicle to arrive, adding unnecessary stress to an already challenging situation. Equally concerning is the absence of a direct line to the corporate office. The inability to contact someone at a higher level to address my concerns is indicative of a lack of accountability within the company. It is both alarming and unacceptable that customers are left without a clear channel to voice their grievances when services are not rendered despite payment being deducted. In summary, my experience with Roadrunner Auto Transportation has been a complete disappointment. The combination of interminable wait times, unprofessional customer service, lack of transparency, and the inability to reach a higher authority has left me deeply dissatisfied. I strongly advise potential customers to exercise caution and explore alternative options to ensure a more reliable and customer-focused car transportation service. read more

I wish there was an option for -100 stars. This is by far the worse company to exist in the USA. I cannot emphasize enough how utterly horrendous my experience with RoadRunner Auto Transport has been. This company's incompetence and complete lack of professionalism have left me flabbergasted and infuriated. I initially hired them to transport my car from New York to Florida, and that's when my ordeal began. They failed to pick up my car on the agreed-upon date, leaving me stranded and anxious. What's worse is that they still haven't managed to pick up my car or deliver it to its destination, despite their promises. Attempting to contact this company is an exercise in futility. Phone calls go unanswered, and if by some miracle you get through, you're subjected to an eternity on hold before eventually having to hang up on yourself due to frustration and lack of patience. Emails are equally ignored, as if my concerns and inquiries don't even matter to them. When I finally managed to get someone from the company on the phone, they had the audacity to inform me that my car was ready for pickup but required an additional payment of $300 to $400 beyond the original quote. This blatant attempt at price gouging left me dumbfounded. When I expressed my dissatisfaction, the person on the other end of the line, presumably the owner, responded with an astounding level of rudeness. He callously stated, "Too bad for you, I'll cancel your order," before hanging up on me. I implore anyone reading this review to steer clear of RoadRunner Auto Transportat all costs. This company is not only a broker of incompetence, but a prime example of how not to conduct business. Their false promises, lack of communication, and outright hostility toward customers make them a blight on the industry. Even their hollow assurances of using reviews to improve ring hollow, as my experience only worsened after encountering them. Do not give RoadRunner Auto Transport the chance to deceive you into thinking they'll improve. They are a disgraceful excuse for a business, and it would be a grave mistake to consider entrusting them with your transportation needs. Save yourself the headache, stress, and undoubtedly wasted money by avoiding RoadRunner Auto Transport. Their actions are not only unacceptable but border on deceitful and dishonest. In my opinion, engaging with them would be nothing short of a regrettable and costly mistake. YOU'VE BEEN WARNED. read more

OK if you read reviews before you make a decision --READ THIS REVIEW--- Great company when you need your auto picked-up and delivered-- they will do the job and the service works---Now for the Good and the bad. BAD - once they get your money they will NEVER talk to you on the phone again. Everything is done on their "CHAT" --More on that later in the "GOOD" More on the BAD Their phone system is set up to book and collect money ONLY never will you talk to a person again after you book and pay with credit card If you call and we did maybe 7 or 8 times you get a message that says "Due to high volume of calls blah blah blah" and then hangs up. EVERYTHING is done on chat. If you like to talk to someone this is NOT you carrier broker. They are just brokers they do not have any vehicles. The company is run to take your money and then you deal with the real transport company. OK so that is it -- Now let's talk about the Good Good - They perform - I paid for top deck -- I got top deck-- I was promised delivery on a date and time and they delivered early. They communicated with me via email and were timely and although they had information that was behind the real delivery times they communicated every step via email or chat. Now for the best-- They brokered my Telsa Model S to be delivered by Golden Empire LLC in Los Angeles -- Golden State was FANTASTIC-- Delivered professionally, on time and took pictures of me with my car and text messaged me my photo's. They drove the car around before delivering it to me to make sure everything worked- walked around the car with me to ensure everything was perfect. Empire made Road Runner look good. Summary-- Go with Roadrunner IF you prefer chat over the phone. They work and they do stay in touch with you ONLY with chat and email. Their system works and they do what they promised DO NOT go with Roadrunner if you are a people person and chat and email is not to your liking as their phone system is ONLY designed to talk and return calls before you pay. You will NEVER talk to someone again once you pay. Final thought-- All of these brokers may all be the same but Roadrunner performed and that is the final -- three stars is all they get because of their phone system ---but again I had changes and they worked with me, Key factor is to get the real phone to the real workers and once Roadrunner has taken your money forget them and work with the real company not them read more

Our vehicle was picked up on November 18, 2024, marking the start of what turned out to be one of the most frustrating and disappointing service experiences we've ever encountered. While the booking process initially gave us a positive impression, with the agent being polite and helpful, everything went downhill from there. The customer service team's behavior was appalling. On multiple occasions, they were outright rude to us during phone conversations, and more than once, they hung up mid-call, leaving us without answers to our concerns. Adding to the frustration, they repeatedly misled us, insisting that the vehicle was picked up on November 21, 2024, when we knew it had already been taken on November 18. This level of dishonesty was not only unprofessional but entirely unacceptable. To make matters worse, no one informed us about significant delays caused by the truck breaking down, nor that a different carrier had to be assigned to complete the delivery. This critical change in plans was never communicated to us, leaving us completely uninformed and powerless to make any adjustments or inquiries. Despite assurances of live updates, there were none, forcing us to repeatedly chase information that should have been provided proactively. The vehicle was originally scheduled to arrive on Friday, November 22, 2024, but instead, it did not reach us until late Sunday, November 24, 2024. When the new driver finally delivered the car, he revealed that he had only picked it up on November 22, confirming our growing suspicion that the timeline provided by the company was riddled with lies. The fact that the driver managed to transport the vehicle in just two days directly contradicted the earlier falsehoods we had been told about the pick-up and delivery schedule. This entire ordeal was marked by consistent dishonesty, a complete lack of professionalism, and a shocking disregard for basic customer service standards. We were lied to, ignored, and disrespected at every step of the process. What began as a routine service quickly turned into a nightmare of frustration and miscommunication. We would never recommend this company to anyone, including our family and friends. The experience was so atrocious that we feel compelled to warn others to avoid this service at all costs. It was an absolutely unacceptable and disheartening experience that no customer should ever have to endure. read more

WORST experience with customer service ever. Sales guy who answered and gave quote was great. $700 door to door. Nothing good after that. Price changed at the last minute and an additional $300.00 was added. Now we are in this $1K for transport from CA to WA. It was too late to change at this point due to time constraints. Carrier assigned (Omega Express) was a complete idiot. He changed pick up times 5x over the course of 48 hours thus holding my 80+ year old parents hostage at their location because they thought he was coming when he said. Each time. He knew every time he called he was not going to make it since he was calling from LA and they were in Palm Desert. Any idiot can do that math. Finally, 24 hours later agrees to meet them in a parking lot NOT at their home. They agreed to a Costco near their home and gave him the address. An hour later, they called again and he was at a Costco 45 min away from them. Not even the same town listed on the paperwork. Driver then proceeded to shake them down for $800.00 CASH for the pick up WHICH WAS PREPAID BY ME via credit card. 3 days later at the delivery location, he then made another 87 year old drive to a parking lot NOT his residence, at which time he demanded $500.00 CASH for the delivery, knowing it's been prepaid. I called him and told him to get it together and deliver the vehicle. At this point its after 8:00 pm PST and nobody at RoadRunner will answer, nor will he call his boss at Omega. I sent him via his cell a pdf of the receipt showing "Paid in Full". He refused to deliver. Through all of this, I was never able to reconnect with the sales guy that set it up, dealt with rude customer service people that were no help, and a driver that maybe has a double digit IQ. I have spent hours on the phone during the process trying to fix this. Vehicle still not delivered. There is no corporate info anywhere I could find to go around the customer service number and speak to an executive at RR. NEVER, NEVER, NEVER use this company. I will be filing a formal complaint to the BBB because of the hard tactics used trying to exploit seniors for cash at the time of pick up and delivery. It was bait and switch with the price and the "door to door" delivery service is non existent when you are being scammed. Do not use these crooks. read more

DONT DO, IT NO INTEGRITY!!!!!...THEY ARE THE WORSEEEEE!!! #LOSERS #AHOLE i set up a pickup from ABQ to NYC. I spoke to Nate, he took my info assured me everything is going to be handled. i explained that the car had to be picked up at a certain time ,because we were traveling back to the east. They gave me the pick up date the same day as our traveling date. SMH! (#1). i explain were traveling and no one is going to be there, NATE asured me NOOOOOOO problem. Give my card info, i will not get charged untill they have a driver. 2 days b4 pickup no call,(#2 by this time someone should have called), so i call...NOOOOOOOOO problem they say all is well..me- are u sure. They told me everything is under control. Day b4 pickup AND flight, no call (#3), so i call. they are still waiting for a driver, but dont worry. Day of pickup..STILL NO CAII, i had to call them. there are still on the dont worry trip, im reminding them that the flight is same day. LOOOOOng story short, no one ever called, they had me on a tag your it type of shit. well call u ,i call them all the while its dont worry(#4 were traveling the night, no driver). any way nobody resolved it noone called me when i called this morning, she got offended by my tone and had the nerve to fix her mouth and say with tone "we are doing all we can,trying to.."....we had to get a flight for one person rescheduled(we had no carrier for car) and find a new (#5 day of travel) auto transport day of!!!!!!!!!!!...They didnt give a shit. they just left me out there. the worst part is that i went with them because they said military based company something to that effect. my son is an Airman and i have 2 nephews who are Airmen, my brother serves the marines my nephew also serves the marines and my dad served the army. Guest what..Integrity and honor you dont have. so stop claiming that you honor military, you dont. and on top of that, your an east coast company???!!!!!...should have known..You guys are the worst. making the east coast,look bad west coast companies are on point. thanks to COASTAL MOVING GROUP..did like SM, and saved the day called explained to them how RR, screwed me. I got a driver and the price was fair.Giselle handled my business from home and called every step of the way..ROADRUNNER AUTO TRANSPORT SUCKKKKS!!!!!!!! read more

Deceptive Practices and Poor Customer Service - A Critical Review of Roadrunner Transport My recent experience with Roadrunner Transport was highly disappointing and marked by a series of misrepresentations and logistical failures. From the initial quote to the final delivery, nearly every aspect of the service fell short of what was promised. In early May 2025, I was provided with a quote for vehicle transport. However, the very next day, the price increased under the pretext of newly added "taxes." This sudden adjustment was neither disclosed upfront nor explained in detail, raising concerns about transparency. After verbally agreeing to a specific pickup date and location, I was informed just two days prior to pickup that both had changed--pickup was delayed by a day, and I was required to meet the driver at an alternate location. This last-minute change forced me to rearrange my travel plans, nearly caused me to miss my flight, and resulted in additional out-of-pocket expenses for an unplanned Uber ride. The complications continued at the delivery stage. I was informed the day before that the drop-off location had changed, with the company claiming their vehicle could not legally access the originally agreed-upon address. To verify this claim, I contacted the California Highway Patrol and was informed there were no restrictions on the transport vehicle for that location. This change, too, led to another costly Uber ride. To make matters worse, upon delivery, the driver unexpectedly demanded an additional $200 in cash, citing the weight of personal items--specifically a mattress and some clothes--in the truck bed. This demand came just 15 minutes before delivery, leaving me with little choice and a strong sense of being pressured. When I reached out to Roadrunner Transport to express my concerns and request an adjustment, I was met with indifference. The representative I spoke with showed no empathy and merely directed me to the fine print of the contract. In summary, my experience with Roadrunner Transport involved shifting prices, broken commitments, surprise fees, and inadequate customer service. I strongly advise others to proceed with caution--or better yet, consider alternative providers. Recommendation: Not Recommended read more

BUYER BEWARE.... The absolute WORST experience ever with a shipping company. We ship my daughters Wrangler from NY to college in FLA. Our vehicle was picked up on 8/22, with an "estimated" delivery date of 8/25, which after waiting ALL day for a call about pick up time and NOT hearing from anyone, they changed the delivery date to 8/26 (which we only knew after logging into the portal because NOBODY would answer our calls or emails). 8/26 comes and goes, NO WORD from anyone about delivery. We called Road Runner numerous times, sat on hold for hours, sent emails that no one responded to. When we finally got in touch with someone from RR they informed us that they did not know where our vehicle was or when it would be delivered and that THEY hired a company therefore it was not their responsibility.... BUYER BEWARE!! Our vehicle was missing for 11 days - ELEVEN DAYS!!! I had to go to the police station to file criminal charges due to the fact that there was ZERO communication and no updates on location or delivery. DO NOT USE THIS COMPANY! They accepted ZERO responsibility for this situation, they were hanging up on us, transferring us to unending holds, and continuously pawned it off on the company they hired to ship our car. They gave us excuses such as "traffic" and "weather". I have NEVER sat in traffic for 11 days and we live on the east coast, weather was not a factor during these dates either. The scariest part is, there is pretty much nothing you can do about it. They refused to take our calls and when they did (after being on hold for hours)... it was responses like, "call the company that has your car" (which we tried numerous times to no avail) "Delays happen" "We have no answers for you". AND you pay in advance therefore you are out of the money and a car if this happens to you! Another scary factor is they don't track their shipments... they couldn't even tell us where our car was (we offered to go and get it and drive it down to FLA so our daughter could have her car). A complete shitshow of an operation... DO NOT USE THEM!!!! read more

Booked a month in advanced to be shipped, and they were supposed to come today for pickup (Wed). Having not heard ANYTHING from them since booking/confirmation, I called them on Monday, of the week they were supposed to pickup (Wednesday), and was told "they were working on it." That Tuesday, I called back again and could not get through to a customer service rep. No one would call me back. I also reached out to the rep (Jordan) who originally gave me my quote but he has not replied via email twice, and have gotten no response. I have also tried his phone number, no answer. Finally, late last night I was able to talk to someone in sales (not dispatch) that told me that the reason for the issue is likely because they cannot find any carriers going to my destination. Supposedly this is a problem that occurs when you ship to a city that is not on a major carrier through-line -- despite the fact that my original customer rep (Jordan) assured me when ordering a month ago that my location would be fine. The sales rep on the phone also told me that I should have been called 3-5 days before pick-up to alert me that pick-up may be late but for some reason no one did. Tuesday morning I received a phone call and after talking with a dispatch representative, was told they are "still working on it" and that it may be a few days later but not by much. I sure hope so, seeing as I am flying out of the state my car is in a few days from now. This new rep promised me they would have my car shipped before I leave, but based on these reviews I am not feeling optimistic. So far, no one has asked me for more money than my quote. Incredibly uncommunicative and have turned my last few days of moving into absolutely chaos. I'll update this review with how things turn out and if they are able to ship my car before I fly out of the state. read more

The lack of customer service was alarming. I was unable to get an actual person on the phone when calling the Customer Service line - and I sat on hold for 15-30 minutes on various attempts with no one ever picking up. I tried online chat and there was never a representative available. The only way I could get a human to answer the phone is if I called the line to get a quote. When I did get through, I spoke with Kevin Allman and he was condescending, was unable to answer my question, and just connected me to the dead-end Customer Service line. All I wanted was to get more clarity on when my vehicle was going to be picked up and if it was going to be picked up on time. I had requested it to be picked up on a Wednesday and by Monday afternoon I had not had confirmation that a carrier had been assigned to pick up my vehicle. I did receive an email on Tuesday letting me know that my car was being scheduled for pickup that day (not Wednesday as I had requested, but Tuesday) and I received the email from RoadRunner hours after it had actually been picked up at the dealership. (The only reason I knew it had been picked up is because the dealership called to tell me.) I then tried calling RoadRunner again on Wednesday morning to try to get some additional information on when the car would be dropped off at my house (since I had received no email communication with that info and I needed to plan around work and kids) and Kevin was again rude and condescending. He reassured me that the driver would call me 2-3 hours before my car was to be dropped off. The driver literally called me for the first time when they were 2 min. from my house to let me know they were dropping my vehicle off. The car arrived safely, but the lack of communication and accurate communication is seriously lacking if not non-existent. I would not recommend. read more