awesome service good customer support tyrik was very helpful with first time buyer took it step by…read morestep wasnt pushy at all

Absolutely the worst customer service there is. They'll down right tell you the only way to get any…read moreattention is to physically come in. That's called sharking folks. If I could leave 0 stars I would. Follow up! Thank god I went to the dealership last year to have ANOTHER problem dealt with before this management change and found some documents that the dealership has refused to provide now.

The customer service at this dealership is absolute zero. even for simple services like oil change…read morethey slow. No personal service what so ever. Everything is done digital, no face to face, no phone call. God forbid you have another issue other than the one scheduled. Ive had this en multiple times where they will need to keep your vehicle for extended time. Or you need to bring it back due to having to order parts or not having that issue in the mechanics schedule. I have used this dealership for many years, purchased multiple vehicle and had all my services preformed. The service level used to be good but has consistently diminished over the years. I will be taking my business to a smaller more personal focused dealership in a nearby town. I would recommend others do the same...

This dealership is the worst place to get any customer service from. This is how Miller in finance…read morehandles problems apparently you just text the customer the most shitty thing you can say. I didn't hold anything "hostage" from anyone I simple called and asked if I can cancel the extended warranty before signing they said no we have to sign than we can cancel. So we sent in the paperwork that day and still have not been canceled. This dealership is a joke. I will be taking this up with a Better Business Bureau.

Jared is rude He was super rude on the phone and apparently…read moreno one writes stuff down so I had to wait until he got back and he didn't even call me I had to call him

Their service department are scammers. I took my car in a while back because my engine was…read moremisfiring. They told me it was a bad fuel injector and "fixed" it for me. Soon after getting my car back, it started misfiring again. I took it back and they said it was a different fuel injector and replaced that one for me. AGAIN, my car started misfiring and AGAIN they told me it was a fuel injector. I asked them if their work was on warranty because I had already paid for my car to be fixed twice and it still isn't fixed. I was told no because it's a different fuel injector than the ones they've replaced. I refused their service and decided to check the spark plugs myself. In an afternoon I found the cracked spark plug and replaced it myself. My car has not misfired since. To clarify: I am NOT a mechanic, these people are really just that incompetent. I wasted hundreds of dollars just for them to not fix my car.

I went into Aggieland Chevrolet excited and ready to purchase a vehicle. After owning my previous…read morecar for over twelve years, I was genuinely looking forward to this experience and expected to drive off the lot in a new vehicle. Instead, I left crying and completely broken. This was, by far, the worst experience I have ever had purchasing anything. The main issue was my interaction with Steven, the Finance Director. He was rude, condescending, and dismissive from the beginning. I qualified for a first responder discount, yet he refused to honor it. When I asked to speak with his supervisor, he initially refused and stated that he was the boss and that his only boss was his wife. After continued insistence, he eventually agreed to bring over his manager, but not before telling us that we could "just go" and that we were not getting a car from them with a smirk on his face and that there's several other dealerships around. At that point, the damage was already done. The manager did apologize for Steven's behavior and attempted to smooth things over, but the experience had already left me feeling disrespected and unwelcome. No customer, especially one ready to make a purchase, should ever be treated this way. Steven should not be interacting with customers at all. Because of this experience, I will never return to Aggieland Chevrolet and will not recommend this dealership to anyone.

I was advised not to patronize this dealership. But I had a previous good experience with…read moreAggieland Chevrolet and I wanted to buy local so I went. I should have heeded the warning. I had no complaints regarding the sales part of the experience, although afterward, I received no response to a question emailed to my salesperson. But the real. unpleasantness began when I walked into the office of the finance person. I wasn't given any greeting by Lucas. And we'd never met before so I was taken aback when the first thing he said was "well, are you going to keep this one longer than two years?" (my trade in was a 2024). It was not a joke. In fact, he was completely silent throughout the approximately 6 minutes I was in his office, except for the recitation of the extended warranty which he did not sell me. Likewise, when the transaction was completed, there was no handshake, no pretense of courtesy. Just rude silence. Maybe that is the way he treats all female senior citizens. A day later, I ordered a cargo shade for my new vehicle and when I went to pick it up, I got the same treatment at the parts department. No greeting, no offer to help me carry a rather large box out to my car. I've learned my lesson. I will not return to this dealership. I'm giving 2 stars instead of 1 because of a satisfactory sales experience.

I've been all over BCS searching for what my old salvaged girl was worth to an insurance company…read more It wasn't much... and it certainly wasn't worth the gas I wasted looking at the big boys on Hwy 6. ETC was able to work with the amount I was given and get everything sorted out, including an optional warranty! I'm grateful that the constant calls, texts, and emails from others can stop now and I'm grateful to have found a family owned and operated business I can suggest to others! ASK for ASHLEY!

From the owner: *Buy *Sell *Trade Quality Pre-Owned Vehicles (Trucks,…read moreSuv's, Cars) *Buy Here Pay Here *Outside Financing Available With Low Down Payments Family Owned and Operated

I need help on getting a truck towed and either sold or scrapped as the person who bought the car…read morequit paying the note I carried and had damaged the car. I lived 2 hours away with the expectation (realized) that it would not be worth the trip. Found Whitley over the internet and gave him a call. He returned the call late one night and I described the truck and situation and asked for his help. He was not interested in the truck but gave me 2 of his competitors names and phone numbers that he thought would be interested. He finished by saying that if they didn't want the truck to give him a call back at the office and he would get me some other names. He was upset about my story and said if I needed to tow it that I could get it delivered to his lot and store it for free until I could get it somewhere else. He didn't want a dime and I am sure he would have followed up his offer for free storage. Luckily I didn't need it as the first person on the list was Kevin with Roadrunner Auto took care of the problem. If you want an honest man that will bend over backward for you then go by and give him a shot. Next time I drive through Bryan/College Station, I am stopping to say thanks and shake his hand and take for a meal and drink.

I'm a single mom and went to the Kia dealership on my own to purchase a car, and I feel like I was…read moretaken advantage of. I bought my car on April 7th. By the next evening (April 8th), I realized the AC didn't blow cold air unless I was driving. The dealership was closed, so I returned first thing on April 9th and spoke with C, the salesperson who sold me the car. He got with the mechanic the next day and told me to make an appointment. They kept my car from that appointment until April 23rd, trying to fix the AC. When I got it back, the issue still wasn't fixed. I returned on April 24th, and even though B initially gave me pushback, they agreed to look at it again. Keep in mind--I had barely driven the car at all, only to and from the dealership. On May 7th, I finally got the car back. Then on May 11th, the dashboard lights came on. I brought it in again, and they told me, "We're a Kia dealership. We don't know how to work on Hondas." They told me I'd have to take it to a Honda dealership and pay out of pocket--after I already paid a $7,000 down payment on a $22,000 car. I don't know much about cars or mileage. I trusted the dealership to sell me a reliable vehicle and to thoroughly inspect it. But now I'm stuck with car issues immediately after purchase and expected to cover repairs. I do have a warranty, but I still have to pay a deposit to use it--on top of everything I've already paid. The economy is hard right now. I'm a single mom. I can't afford these surprise issues and repairs after barely driving the car. And to be told "oh well" is beyond upsetting. Honestly, this feels unethical. It's like they didn't even properly inspect the car before selling it. I feel completely taken advantage of, and I want accountability

Javier Sanchez and the service team are consistently attentive and respectful. Scheduling…read moreappointments is simple, whether by phone or in person was so easy for my son. Even during busy times, they are polite, helpful, and informative. I truly recommend their service. Marcos

Last Friday afternoon I was driving through Bryan/College Station on my way to a family wedding in…read moreConroe when my car died on a busy street just before an interstate entrance. I contacted the dealership's service department and Josh,the service advisor, stated that if I could get to the dealership before the service department closed, he would take care of me. He and the service manager were there to greet me and the tow truck. Josh arranged for me to have a free loaner car for the weekend so I could get to Conroe for the family wedding. Josh and Sterling Subaru took great care of me and my car. I was on my way back home to San Antonio first thing Monday morning. I can't thank Josh and Sterling Subaru for their great service.

Went to Sterling for an oil change. I didn't have an appointment and arrived to an empty Express…read morelane at lunchtime. Service personnel were at lunch, but Service Advisor Malachi politely and profesionally advised he would get it in and out as soon as he could. He projected a wait time of 1.5 hrs. It took exactly 1.5 hrs which I would have expected even with full staff available. I consider that fast service coupled with friendly interactions and conversations with several service advisors. Very clean restrooms and luxury waiting areas with remote controlled big screen tv with available streaming apps, coffee, loads of water and fresh bananis gratis.. Also replaced wipers I brought in while I checked out and changed out a rounded and flagged oil pan drain plug. They even washed the car. I'm very satisfied with the service. I oggled a hot looking, Aggie maroon Crosstrek Wilderness on the showroom floor too.