My experience with Robert Brecht has been nothing short of amazing. From the initial contact, he…read morewas always on top of his communication. He reached out to me during the sales process to see if I had any questions. I never felt rushed or pressured by him. I highly recommend Robert Brecht to anyone looking for a new or used car to purchase.

Started out an inquiry online With Jessie Nguyen and it was…read moreinteractive at first Then he disappeared and haven't heard since Thought negotiations were part of the process When Jessie realized he may have to work for the deal he disappeared ...

We certainly would never purchase a used car from Lithia again. Here is our story. We signed the…read morepapers to purchase a used 2016 Chyrsler Town and Country with the understanding that we would finalize the financing a week later. We called our salesperson, Jennifer and told her we would be in to pick up the car the following Monday. She assured us that the car would be detailed and ready for pick up. When we arrived we realized that the car had not been cleaned, the same Krud that was in it the week before was still there. The carpets were damp but someone must have forgotten to clean them because the dirt was still there and it had not been vacumned. We insisted that it go back to the detailing shop. It was returned to us looking a lot better. When we arrived home and lowered the third row seats we discovered they had not replaced the carpeting that covers the hardward when the seats were lowered. It was there when we frist drove the car. We sent an email to our salesperson who did not respond. After waiting a day we finally called the General Manager who assured us that the carpeting would be put in the mail to us. We live in Montgomery which is over an hour away. We have yet to hear from our salesperson after placing two calls into her. Our concern is.....if that is the way Lithia operates I would not want to take my car there for service. I'd be fearful of the kind of work that would be done. Ann Horton

This is the worst dealership in town. My boyfriend and I went there to get him a car. They talked…read moreme into getting one too although I had a car I was still paying on from another dealership. They stuck us both in 2026 Jeep Compass. My compass only had 16 miles on it at the end of June when I got it. I didn't have it a month before it started feeling jumpy like it's trying to change gears. We took it to the dealership. They said nothing is wrong with it. I regret stepping foot on their lot.

The service department at Sterling is top notch!!! I took my Enclave in for an oil change and 24…read morepoint inspection. All the work was done in a timely manner (unlike another dealership I had gone to where I waited over 4 hours for an oil change - REALLY???!!!!) The staff was courteous and helpful, offered to transport me to home or work if needed and even washed my car! Being a conscientious consumer I did price out before hand what my costs would be and low and behold having this work done at the dealership was compatible to places that just do oil changes (and no car wash). Thank you for a great experience! I love my vehicle - had three other family members purchase from here as well and have always been satisfied! Sheila B

I went in last week to test drive a GMC Yukon, and had my 2015 Sierra appraised for trade in. When…read moreI got home came found out someone stole the lug nut lock key from my truck during the appraisal. WTF would someone do sth like that? Be careful

Satisfactory deal, worth your time, let them help you…read more After a lousy experience with the Dodge dealership in Brenham, I swore I'd never buy another Dodge product. These guys changed my mind! Matt, Center, Rodrigo... & at least a couple of more people I can't recall got me a fair price on a good car. Rodrigo Segnini is the person I worked with the most. Friendly, courteous, affable, Rodrigo is there to help you buy a car, not sell you a car. I don't think you could go wrong with any of the sales people there, but if I were you I'd ask for him! Four hours start to finish, a lot of that time waiting for responses from blenders. They were thorough, and in the end I am thoroughly satisfied with the result of their efforts. The business is fairly easy to get to. It's accessible off the slip road but only from one direction. Exits aren't too far away if you pass it up and have to try again. As you would expect, it's crowded with cars but parking near the building is provided. The building is very well-maintained, the bathroom is neat and tidy and clean.

Worst Chevrolet I have ever been to. Came here to get my oil changed since I have the prepaid…read moremaintenance plan(mind you I am fully capable of changing my OWN oil and rotating my tires, I can do it in 30 minutes) however I come here because it is already paid for. I have been here for THREE hours when I was told it would only take one. There has been no communication throughout the process and the only time I've gotten updates is when I went up to ask. This place is straight up AWFUL!

I went into Aggieland Chevrolet excited and ready to purchase a vehicle. After owning my previous…read morecar for over twelve years, I was genuinely looking forward to this experience and expected to drive off the lot in a new vehicle. Instead, I left crying and completely broken. This was, by far, the worst experience I have ever had purchasing anything. The main issue was my interaction with Steven, the Finance Director. He was rude, condescending, and dismissive from the beginning. I qualified for a first responder discount, yet he refused to honor it. When I asked to speak with his supervisor, he initially refused and stated that he was the boss and that his only boss was his wife. After continued insistence, he eventually agreed to bring over his manager, but not before telling us that we could "just go" and that we were not getting a car from them with a smirk on his face and that there's several other dealerships around. At that point, the damage was already done. The manager did apologize for Steven's behavior and attempted to smooth things over, but the experience had already left me feeling disrespected and unwelcome. No customer, especially one ready to make a purchase, should ever be treated this way. Steven should not be interacting with customers at all. Because of this experience, I will never return to Aggieland Chevrolet and will not recommend this dealership to anyone.

I'm sure that it would have been 5 stars with my original sales person: Malek. We have been…read moreconsistently working on a deal for a Chevy Trax LT. I gave him most of the information he needed and was coming in to test drive and potentially purchase it. The one I wanted was sold. But I saw online (with my bank who was looking up budget-friendly deals in my area) that was still available and was the exact price. We weee given to Matthew -intern but seemed somewhat knowledgeable about my wants and needs in a car from Malek. The car was priced lower online. Upon return and haggling for me to use their finance companies (and to see if my bank was one of their. (Yeah, no!) I was approved already and knew what I needed. I was firm. My first offer was $19k (exactly what I saw online). After he saw what I was approved for, the price went up. Dishonor! Again, my bank was on the phone. We agreed to walk away. I never seen a Trax worth $30k. Especially not that one. It didn't have a lot of bells and whistles. So, nope. Always have multiple offers from several dealerships. Use your bank to get approved. Matthew was stunned to watch us leave his "great deal". By the way, I found 5 other dealerships in Texas that aren't afraid of me using my bank and they never increased their prices. Aggieland Chevy, please do better. Honest and integrity... that goes a long way. Try it.

I've been all over BCS searching for what my old salvaged girl was worth to an insurance company…read more It wasn't much... and it certainly wasn't worth the gas I wasted looking at the big boys on Hwy 6. ETC was able to work with the amount I was given and get everything sorted out, including an optional warranty! I'm grateful that the constant calls, texts, and emails from others can stop now and I'm grateful to have found a family owned and operated business I can suggest to others! ASK for ASHLEY!

From the owner: *Buy *Sell *Trade Quality Pre-Owned Vehicles (Trucks,…read moreSuv's, Cars) *Buy Here Pay Here *Outside Financing Available With Low Down Payments Family Owned and Operated

I need help on getting a truck towed and either sold or scrapped as the person who bought the car…read morequit paying the note I carried and had damaged the car. I lived 2 hours away with the expectation (realized) that it would not be worth the trip. Found Whitley over the internet and gave him a call. He returned the call late one night and I described the truck and situation and asked for his help. He was not interested in the truck but gave me 2 of his competitors names and phone numbers that he thought would be interested. He finished by saying that if they didn't want the truck to give him a call back at the office and he would get me some other names. He was upset about my story and said if I needed to tow it that I could get it delivered to his lot and store it for free until I could get it somewhere else. He didn't want a dime and I am sure he would have followed up his offer for free storage. Luckily I didn't need it as the first person on the list was Kevin with Roadrunner Auto took care of the problem. If you want an honest man that will bend over backward for you then go by and give him a shot. Next time I drive through Bryan/College Station, I am stopping to say thanks and shake his hand and take for a meal and drink.

Horrible sales, the worst. I wish we could rate the service dept only and sales separate…read more The sales is the worst i have ever experienced, some cars still smell like stale smoke, everything us over priced because they monopolize that they are the only kia dealership. The service dept is top notch, never had an issue and go above and beyond to help and answer all questions

I'm a single mom and went to the Kia dealership on my own to purchase a car, and I feel like I was…read moretaken advantage of. I bought my car on April 7th. By the next evening (April 8th), I realized the AC didn't blow cold air unless I was driving. The dealership was closed, so I returned first thing on April 9th and spoke with C, the salesperson who sold me the car. He got with the mechanic the next day and told me to make an appointment. They kept my car from that appointment until April 23rd, trying to fix the AC. When I got it back, the issue still wasn't fixed. I returned on April 24th, and even though B initially gave me pushback, they agreed to look at it again. Keep in mind--I had barely driven the car at all, only to and from the dealership. On May 7th, I finally got the car back. Then on May 11th, the dashboard lights came on. I brought it in again, and they told me, "We're a Kia dealership. We don't know how to work on Hondas." They told me I'd have to take it to a Honda dealership and pay out of pocket--after I already paid a $7,000 down payment on a $22,000 car. I don't know much about cars or mileage. I trusted the dealership to sell me a reliable vehicle and to thoroughly inspect it. But now I'm stuck with car issues immediately after purchase and expected to cover repairs. I do have a warranty, but I still have to pay a deposit to use it--on top of everything I've already paid. The economy is hard right now. I'm a single mom. I can't afford these surprise issues and repairs after barely driving the car. And to be told "oh well" is beyond upsetting. Honestly, this feels unethical. It's like they didn't even properly inspect the car before selling it. I feel completely taken advantage of, and I want accountability

Last Friday afternoon I was driving through Bryan/College Station on my way to a family wedding in…read moreConroe when my car died on a busy street just before an interstate entrance. I contacted the dealership's service department and Josh,the service advisor, stated that if I could get to the dealership before the service department closed, he would take care of me. He and the service manager were there to greet me and the tow truck. Josh arranged for me to have a free loaner car for the weekend so I could get to Conroe for the family wedding. Josh and Sterling Subaru took great care of me and my car. I was on my way back home to San Antonio first thing Monday morning. I can't thank Josh and Sterling Subaru for their great service.

Went to Sterling for an oil change. I didn't have an appointment and arrived to an empty Express…read morelane at lunchtime. Service personnel were at lunch, but Service Advisor Malachi politely and profesionally advised he would get it in and out as soon as he could. He projected a wait time of 1.5 hrs. It took exactly 1.5 hrs which I would have expected even with full staff available. I consider that fast service coupled with friendly interactions and conversations with several service advisors. Very clean restrooms and luxury waiting areas with remote controlled big screen tv with available streaming apps, coffee, loads of water and fresh bananis gratis.. Also replaced wipers I brought in while I checked out and changed out a rounded and flagged oil pan drain plug. They even washed the car. I'm very satisfied with the service. I oggled a hot looking, Aggie maroon Crosstrek Wilderness on the showroom floor too.

Don't waste your time buying a car from this lot. They don't even know what they are selling and…read morewill tell you anything. Used vehicles with a bunch of problems under the hood. Avoid

From the owner: great customer service, easy financing and great inventoryread more