Great group. We had our engine replaced due to the recent recall…read more They provided a very nice loaner Tundra. Dropped off the 2022 Tundra on Tuesday afternoon and it was ready to go Thursday afternoon. No snags, no bs. Very efficient group.

Do not believe you are sorry or intend to change anything. I have seen a couple reviews that sound…read morevery much like mine and have been given a response very much like the one you gave me. It took 60 days to get 1 problem fixed that could have been done day one. I sent a certified letter to the CEO of Purdy Group USA in Bryan and the same certified letter to the GM in Huntsville. NOT ONE RESPONSE to the letters. I agreed on a price plus TTL We absolutely no add ons! before I drove 4 hrs. To be there when you opened. You added $995.00 CarRx, $1,000.00 activation fee, $225.00 document fee and $30.00 document fee. That is $2,250.00 Over what I agreed to pay! You may have settled this to your satisfaction but not mine. I will continue to post my review everywhere I can for as long as I can in hopes of saving other people from this. I am also looking into what it takes to file a complaint with the Texas Department of Motor Vehicles, the Texas Attorney General, the Federal Trade Commission, the Consumer Financial Protection Bureau, the Better Business Bureau, the Texas Auto Dealers Association, and the Automotive Consumer Action Program--and I will NOT STOP until every single one of them hears about this.

awesome service good customer support tyrik was very helpful with first time buyer took it step by…read morestep wasnt pushy at all

Brett, you guys wrote me a fraudulent check. You still to date have not made right by it…read more Everything I stated in this review is 100% accurate. A police report has been filed, TAG (consumer protection), Texas DMV (Dealers license), and the FTC. You guys tried to run a yo yo scam on me. When I left the dealership, I had signed the buyers contract and the finance company had given the approval, and even gave me the loan ref#xxxxxxx. Financing was approved until you guys fkd it up, intentionally. Then harassed me and my co-signer repeatedly. I will not stand down, and will continue to exhaust every effort to make sure you don't do it again. Or REFUND MY MONEY! Your choice. Do the right thing! You will have to answer to the Attorney Generals office on why you have repeatedly refused to give me your surety bond. Not a good look, no sir

The customer service at this dealership is absolute zero. even for simple services like oil change…read morethey slow. No personal service what so ever. Everything is done digital, no face to face, no phone call. God forbid you have another issue other than the one scheduled. Ive had this en multiple times where they will need to keep your vehicle for extended time. Or you need to bring it back due to having to order parts or not having that issue in the mechanics schedule. I have used this dealership for many years, purchased multiple vehicle and had all my services preformed. The service level used to be good but has consistently diminished over the years. I will be taking my business to a smaller more personal focused dealership in a nearby town. I would recommend others do the same...

This dealership is the worst place to get any customer service from. This is how Miller in finance…read morehandles problems apparently you just text the customer the most shitty thing you can say. I didn't hold anything "hostage" from anyone I simple called and asked if I can cancel the extended warranty before signing they said no we have to sign than we can cancel. So we sent in the paperwork that day and still have not been canceled. This dealership is a joke. I will be taking this up with a Better Business Bureau.

Jared is rude He was super rude on the phone and apparently…read moreno one writes stuff down so I had to wait until he got back and he didn't even call me I had to call him

Their service department are scammers. I took my car in a while back because my engine was…read moremisfiring. They told me it was a bad fuel injector and "fixed" it for me. Soon after getting my car back, it started misfiring again. I took it back and they said it was a different fuel injector and replaced that one for me. AGAIN, my car started misfiring and AGAIN they told me it was a fuel injector. I asked them if their work was on warranty because I had already paid for my car to be fixed twice and it still isn't fixed. I was told no because it's a different fuel injector than the ones they've replaced. I refused their service and decided to check the spark plugs myself. In an afternoon I found the cracked spark plug and replaced it myself. My car has not misfired since. To clarify: I am NOT a mechanic, these people are really just that incompetent. I wasted hundreds of dollars just for them to not fix my car.

I went into Aggieland Chevrolet excited and ready to purchase a vehicle. After owning my previous…read morecar for over twelve years, I was genuinely looking forward to this experience and expected to drive off the lot in a new vehicle. Instead, I left crying and completely broken. This was, by far, the worst experience I have ever had purchasing anything. The main issue was my interaction with Steven, the Finance Director. He was rude, condescending, and dismissive from the beginning. I qualified for a first responder discount, yet he refused to honor it. When I asked to speak with his supervisor, he initially refused and stated that he was the boss and that his only boss was his wife. After continued insistence, he eventually agreed to bring over his manager, but not before telling us that we could "just go" and that we were not getting a car from them with a smirk on his face and that there's several other dealerships around. At that point, the damage was already done. The manager did apologize for Steven's behavior and attempted to smooth things over, but the experience had already left me feeling disrespected and unwelcome. No customer, especially one ready to make a purchase, should ever be treated this way. Steven should not be interacting with customers at all. Because of this experience, I will never return to Aggieland Chevrolet and will not recommend this dealership to anyone.

I'm sure that it would have been 5 stars with my original sales person: Malek. We have been…read moreconsistently working on a deal for a Chevy Trax LT. I gave him most of the information he needed and was coming in to test drive and potentially purchase it. The one I wanted was sold. But I saw online (with my bank who was looking up budget-friendly deals in my area) that was still available and was the exact price. We weee given to Matthew -intern but seemed somewhat knowledgeable about my wants and needs in a car from Malek. The car was priced lower online. Upon return and haggling for me to use their finance companies (and to see if my bank was one of their. (Yeah, no!) I was approved already and knew what I needed. I was firm. My first offer was $19k (exactly what I saw online). After he saw what I was approved for, the price went up. Dishonor! Again, my bank was on the phone. We agreed to walk away. I never seen a Trax worth $30k. Especially not that one. It didn't have a lot of bells and whistles. So, nope. Always have multiple offers from several dealerships. Use your bank to get approved. Matthew was stunned to watch us leave his "great deal". By the way, I found 5 other dealerships in Texas that aren't afraid of me using my bank and they never increased their prices. Aggieland Chevy, please do better. Honest and integrity... that goes a long way. Try it.

I've been all over BCS searching for what my old salvaged girl was worth to an insurance company…read more It wasn't much... and it certainly wasn't worth the gas I wasted looking at the big boys on Hwy 6. ETC was able to work with the amount I was given and get everything sorted out, including an optional warranty! I'm grateful that the constant calls, texts, and emails from others can stop now and I'm grateful to have found a family owned and operated business I can suggest to others! ASK for ASHLEY!

From the owner: *Buy *Sell *Trade Quality Pre-Owned Vehicles (Trucks,…read moreSuv's, Cars) *Buy Here Pay Here *Outside Financing Available With Low Down Payments Family Owned and Operated

I need help on getting a truck towed and either sold or scrapped as the person who bought the car…read morequit paying the note I carried and had damaged the car. I lived 2 hours away with the expectation (realized) that it would not be worth the trip. Found Whitley over the internet and gave him a call. He returned the call late one night and I described the truck and situation and asked for his help. He was not interested in the truck but gave me 2 of his competitors names and phone numbers that he thought would be interested. He finished by saying that if they didn't want the truck to give him a call back at the office and he would get me some other names. He was upset about my story and said if I needed to tow it that I could get it delivered to his lot and store it for free until I could get it somewhere else. He didn't want a dime and I am sure he would have followed up his offer for free storage. Luckily I didn't need it as the first person on the list was Kevin with Roadrunner Auto took care of the problem. If you want an honest man that will bend over backward for you then go by and give him a shot. Next time I drive through Bryan/College Station, I am stopping to say thanks and shake his hand and take for a meal and drink.

I'm a single mom and went to the Kia dealership on my own to purchase a car, and I feel like I was…read moretaken advantage of. I bought my car on April 7th. By the next evening (April 8th), I realized the AC didn't blow cold air unless I was driving. The dealership was closed, so I returned first thing on April 9th and spoke with C, the salesperson who sold me the car. He got with the mechanic the next day and told me to make an appointment. They kept my car from that appointment until April 23rd, trying to fix the AC. When I got it back, the issue still wasn't fixed. I returned on April 24th, and even though B initially gave me pushback, they agreed to look at it again. Keep in mind--I had barely driven the car at all, only to and from the dealership. On May 7th, I finally got the car back. Then on May 11th, the dashboard lights came on. I brought it in again, and they told me, "We're a Kia dealership. We don't know how to work on Hondas." They told me I'd have to take it to a Honda dealership and pay out of pocket--after I already paid a $7,000 down payment on a $22,000 car. I don't know much about cars or mileage. I trusted the dealership to sell me a reliable vehicle and to thoroughly inspect it. But now I'm stuck with car issues immediately after purchase and expected to cover repairs. I do have a warranty, but I still have to pay a deposit to use it--on top of everything I've already paid. The economy is hard right now. I'm a single mom. I can't afford these surprise issues and repairs after barely driving the car. And to be told "oh well" is beyond upsetting. Honestly, this feels unethical. It's like they didn't even properly inspect the car before selling it. I feel completely taken advantage of, and I want accountability

Javier Sanchez and the service team are consistently attentive and respectful. Scheduling…read moreappointments is simple, whether by phone or in person was so easy for my son. Even during busy times, they are polite, helpful, and informative. I truly recommend their service. Marcos

ZERO STARS if system would allow. Awful service actually refuses to provide any services. Called…read morelast Wednesday for information regarding tire purchase, warranty and tire replacement. No call back Thursday. Friday they started sending me to an unattended vm instead of responding to my calls and requests for information. It is now Monday and still no response. This is not the first dismissal experience at Sterling Subaru. When it comes to Sterling Subaru does everything they possibly can to avoid responsibility or accountability. Nothing but cheaters, scammers and liars. They should change their name the the more accurate Scamming Subaru.

We've been looking for a place that isn't charging an arm and leg over sticker or even at all…read more No one around us was offering that. So I decided to expand my looking area. We found Sterling Subaru and noticed they had what we were looking for. Outback Touring XT I was hesitate as it's 2 hrs away... What if they were just pulling our leg, or lying or even the vibe being off. (Yes I will not buy a vehicle if there's not a good vibe or if something is just "off") Well I contacted Sterling. Was put in contact with Mr. Conner. I told him what I was interested in. He told me it was in transit and would be here on or around the 19th. (Which was about 10days or so) He had kept in great contact with me...I'm sure I annoyed him with all my questions every so often. But he was a trooper and helped me with everything. The 18th comes around and I get a phone call saying surprise it came in today! Woooo was I excited. Told him I will make it up the following day. (Today) Met Conner and he was just as nice in person as he was over the phone. We did everything we needed to with Conner. He then took us over to meet Mr. Jason for all the financial things. Jason was also so super nice. He answered ever question we had. Got us all ready to go and took us back to Conner which then took us to meet Mr. Matthew also super nice, helped up set up our Starlink and answered all of our questions like a trooper as well. He took us out to the car to explain all the fanciness in there as we didn't know how to use it all. He also gave my dog the cutest Subaru squeak toy...the "Chewbaru" let me tell you she didn't mind that we were away for a while today because she has this toy and has been carrying it around since we've been home. I'm so happy to have found Sterling even though we had to make a 2 hour drive...it was totally worth it and I'd for sure make it again! It was nice to go somewhere and be cared for instead of treating us one way until they get our money then it's ok your done, leave. It wasn't like that at all! They helped us even after the deal was done. They took their time to show us how everything worked and made sure we didn't have any questions about anything before we left. No one really likes car shopping, especially when everything is pushed on you and they make it hectic or try to hide fees and things. Let me tell you, I enjoyed it actually! Everyone is so nice there. Made you feel welcomed and at home. If I had to sum up all of this I'd just say GO TO STERLING AUTO GROUP! Even if you have to drive 2hrs one way!!!!! They are totally worth it. Thank you again for everything Mr. Conner, Mr. Jason and Mr. Matthew!

Don't waste your time buying a car from this lot. They don't even know what they are selling and…read morewill tell you anything. Used vehicles with a bunch of problems under the hood. Avoid

From the owner: great customer service, easy financing and great inventoryread more