We certainly would never purchase a used car from Lithia again. Here is our story. We signed the…read morepapers to purchase a used 2016 Chyrsler Town and Country with the understanding that we would finalize the financing a week later. We called our salesperson, Jennifer and told her we would be in to pick up the car the following Monday. She assured us that the car would be detailed and ready for pick up. When we arrived we realized that the car had not been cleaned, the same Krud that was in it the week before was still there. The carpets were damp but someone must have forgotten to clean them because the dirt was still there and it had not been vacumned. We insisted that it go back to the detailing shop. It was returned to us looking a lot better. When we arrived home and lowered the third row seats we discovered they had not replaced the carpeting that covers the hardward when the seats were lowered. It was there when we frist drove the car. We sent an email to our salesperson who did not respond. After waiting a day we finally called the General Manager who assured us that the carpeting would be put in the mail to us. We live in Montgomery which is over an hour away. We have yet to hear from our salesperson after placing two calls into her. Our concern is.....if that is the way Lithia operates I would not want to take my car there for service. I'd be fearful of the kind of work that would be done. Ann Horton

This is the worst dealership in town. My boyfriend and I went there to get him a car. They talked…read moreme into getting one too although I had a car I was still paying on from another dealership. They stuck us both in 2026 Jeep Compass. My compass only had 16 miles on it at the end of June when I got it. I didn't have it a month before it started feeling jumpy like it's trying to change gears. We took it to the dealership. They said nothing is wrong with it. I regret stepping foot on their lot.

The service department at Sterling is top notch!!! I took my Enclave in for an oil change and 24…read morepoint inspection. All the work was done in a timely manner (unlike another dealership I had gone to where I waited over 4 hours for an oil change - REALLY???!!!!) The staff was courteous and helpful, offered to transport me to home or work if needed and even washed my car! Being a conscientious consumer I did price out before hand what my costs would be and low and behold having this work done at the dealership was compatible to places that just do oil changes (and no car wash). Thank you for a great experience! I love my vehicle - had three other family members purchase from here as well and have always been satisfied! Sheila B

I went in last week to test drive a GMC Yukon, and had my 2015 Sierra appraised for trade in. When…read moreI got home came found out someone stole the lug nut lock key from my truck during the appraisal. WTF would someone do sth like that? Be careful

Jared is rude He was super rude on the phone and apparently…read moreno one writes stuff down so I had to wait until he got back and he didn't even call me I had to call him

Their service department are scammers. I took my car in a while back because my engine was…read moremisfiring. They told me it was a bad fuel injector and "fixed" it for me. Soon after getting my car back, it started misfiring again. I took it back and they said it was a different fuel injector and replaced that one for me. AGAIN, my car started misfiring and AGAIN they told me it was a fuel injector. I asked them if their work was on warranty because I had already paid for my car to be fixed twice and it still isn't fixed. I was told no because it's a different fuel injector than the ones they've replaced. I refused their service and decided to check the spark plugs myself. In an afternoon I found the cracked spark plug and replaced it myself. My car has not misfired since. To clarify: I am NOT a mechanic, these people are really just that incompetent. I wasted hundreds of dollars just for them to not fix my car.

Had a broken part on a 2010 Avalanche. Ordered replacement from online site, not the exact fit…read more Pin connector for wire bundle not the same,...other small details too. Called two Chevy dealer parts departments in Houston. gave me the "should be" part number, but no reason the OEM part wouldn't fit. Called Aggieland and talked to Sam. Sam took the time to search his sources and found our part was from an Escalade, used as a replacement by the previous owner. (similar enough to fit both vehicles). Ordered and installed the part,...all works as advertised. Thank you Sam for your patience and diligence in finding out why OEM wouldn't fit, and for getting us the correct part.

I went into Aggieland Chevrolet excited and ready to purchase a vehicle. After owning my previous…read morecar for over twelve years, I was genuinely looking forward to this experience and expected to drive off the lot in a new vehicle. Instead, I left crying and completely broken. This was, by far, the worst experience I have ever had purchasing anything. The main issue was my interaction with Steven, the Finance Director. He was rude, condescending, and dismissive from the beginning. I qualified for a first responder discount, yet he refused to honor it. When I asked to speak with his supervisor, he initially refused and stated that he was the boss and that his only boss was his wife. After continued insistence, he eventually agreed to bring over his manager, but not before telling us that we could "just go" and that we were not getting a car from them with a smirk on his face and that there's several other dealerships around. At that point, the damage was already done. The manager did apologize for Steven's behavior and attempted to smooth things over, but the experience had already left me feeling disrespected and unwelcome. No customer, especially one ready to make a purchase, should ever be treated this way. Steven should not be interacting with customers at all. Because of this experience, I will never return to Aggieland Chevrolet and will not recommend this dealership to anyone.

I've been all over BCS searching for what my old salvaged girl was worth to an insurance company…read more It wasn't much... and it certainly wasn't worth the gas I wasted looking at the big boys on Hwy 6. ETC was able to work with the amount I was given and get everything sorted out, including an optional warranty! I'm grateful that the constant calls, texts, and emails from others can stop now and I'm grateful to have found a family owned and operated business I can suggest to others! ASK for ASHLEY!

Be careful of the madisonvile boy he's knocking teener for the crap in there................read more

I'm a single mom and went to the Kia dealership on my own to purchase a car, and I feel like I was…read moretaken advantage of. I bought my car on April 7th. By the next evening (April 8th), I realized the AC didn't blow cold air unless I was driving. The dealership was closed, so I returned first thing on April 9th and spoke with C, the salesperson who sold me the car. He got with the mechanic the next day and told me to make an appointment. They kept my car from that appointment until April 23rd, trying to fix the AC. When I got it back, the issue still wasn't fixed. I returned on April 24th, and even though B initially gave me pushback, they agreed to look at it again. Keep in mind--I had barely driven the car at all, only to and from the dealership. On May 7th, I finally got the car back. Then on May 11th, the dashboard lights came on. I brought it in again, and they told me, "We're a Kia dealership. We don't know how to work on Hondas." They told me I'd have to take it to a Honda dealership and pay out of pocket--after I already paid a $7,000 down payment on a $22,000 car. I don't know much about cars or mileage. I trusted the dealership to sell me a reliable vehicle and to thoroughly inspect it. But now I'm stuck with car issues immediately after purchase and expected to cover repairs. I do have a warranty, but I still have to pay a deposit to use it--on top of everything I've already paid. The economy is hard right now. I'm a single mom. I can't afford these surprise issues and repairs after barely driving the car. And to be told "oh well" is beyond upsetting. Honestly, this feels unethical. It's like they didn't even properly inspect the car before selling it. I feel completely taken advantage of, and I want accountability

Javier Sanchez and the service team are consistently attentive and respectful. Scheduling…read moreappointments is simple, whether by phone or in person was so easy for my son. Even during busy times, they are polite, helpful, and informative. I truly recommend their service. Marcos

Went to Sterling for an oil change. I didn't have an appointment and arrived to an empty Express…read morelane at lunchtime. Service personnel were at lunch, but Service Advisor Malachi politely and profesionally advised he would get it in and out as soon as he could. He projected a wait time of 1.5 hrs. It took exactly 1.5 hrs which I would have expected even with full staff available. I consider that fast service coupled with friendly interactions and conversations with several service advisors. Very clean restrooms and luxury waiting areas with remote controlled big screen tv with available streaming apps, coffee, loads of water and fresh bananis gratis.. Also replaced wipers I brought in while I checked out and changed out a rounded and flagged oil pan drain plug. They even washed the car. I'm very satisfied with the service. I oggled a hot looking, Aggie maroon Crosstrek Wilderness on the showroom floor too.

Last Friday afternoon I was driving through Bryan/College Station on my way to a family wedding in…read moreConroe when my car died on a busy street just before an interstate entrance. I contacted the dealership's service department and Josh,the service advisor, stated that if I could get to the dealership before the service department closed, he would take care of me. He and the service manager were there to greet me and the tow truck. Josh arranged for me to have a free loaner car for the weekend so I could get to Conroe for the family wedding. Josh and Sterling Subaru took great care of me and my car. I was on my way back home to San Antonio first thing Monday morning. I can't thank Josh and Sterling Subaru for their great service.