We certainly would never purchase a used car from Lithia again. Here is our story. We signed the…read morepapers to purchase a used 2016 Chyrsler Town and Country with the understanding that we would finalize the financing a week later. We called our salesperson, Jennifer and told her we would be in to pick up the car the following Monday. She assured us that the car would be detailed and ready for pick up. When we arrived we realized that the car had not been cleaned, the same Krud that was in it the week before was still there. The carpets were damp but someone must have forgotten to clean them because the dirt was still there and it had not been vacumned. We insisted that it go back to the detailing shop. It was returned to us looking a lot better. When we arrived home and lowered the third row seats we discovered they had not replaced the carpeting that covers the hardward when the seats were lowered. It was there when we frist drove the car. We sent an email to our salesperson who did not respond. After waiting a day we finally called the General Manager who assured us that the carpeting would be put in the mail to us. We live in Montgomery which is over an hour away. We have yet to hear from our salesperson after placing two calls into her. Our concern is.....if that is the way Lithia operates I would not want to take my car there for service. I'd be fearful of the kind of work that would be done. Ann Horton

In 2024, Purchased a new vehicle from this dealership (Bryan,TX). 2 years later, engine warning…read morelight came on. Drove straight to the dealership and they said it will be a month before they have an opening to work on the truck. They were not even concerned. I have never experienced such bad support and service!

Jared is rude He was super rude on the phone and apparently…read moreno one writes stuff down so I had to wait until he got back and he didn't even call me I had to call him

Their service department are scammers. I took my car in a while back because my engine was…read moremisfiring. They told me it was a bad fuel injector and "fixed" it for me. Soon after getting my car back, it started misfiring again. I took it back and they said it was a different fuel injector and replaced that one for me. AGAIN, my car started misfiring and AGAIN they told me it was a fuel injector. I asked them if their work was on warranty because I had already paid for my car to be fixed twice and it still isn't fixed. I was told no because it's a different fuel injector than the ones they've replaced. I refused their service and decided to check the spark plugs myself. In an afternoon I found the cracked spark plug and replaced it myself. My car has not misfired since. To clarify: I am NOT a mechanic, these people are really just that incompetent. I wasted hundreds of dollars just for them to not fix my car.

Had a broken part on a 2010 Avalanche. Ordered replacement from online site, not the exact fit…read more Pin connector for wire bundle not the same,...other small details too. Called two Chevy dealer parts departments in Houston. gave me the "should be" part number, but no reason the OEM part wouldn't fit. Called Aggieland and talked to Sam. Sam took the time to search his sources and found our part was from an Escalade, used as a replacement by the previous owner. (similar enough to fit both vehicles). Ordered and installed the part,...all works as advertised. Thank you Sam for your patience and diligence in finding out why OEM wouldn't fit, and for getting us the correct part.

I went into Aggieland Chevrolet excited and ready to purchase a vehicle. After owning my previous…read morecar for over twelve years, I was genuinely looking forward to this experience and expected to drive off the lot in a new vehicle. Instead, I left crying and completely broken. This was, by far, the worst experience I have ever had purchasing anything. The main issue was my interaction with Steven, the Finance Director. He was rude, condescending, and dismissive from the beginning. I qualified for a first responder discount, yet he refused to honor it. When I asked to speak with his supervisor, he initially refused and stated that he was the boss and that his only boss was his wife. After continued insistence, he eventually agreed to bring over his manager, but not before telling us that we could "just go" and that we were not getting a car from them with a smirk on his face and that there's several other dealerships around. At that point, the damage was already done. The manager did apologize for Steven's behavior and attempted to smooth things over, but the experience had already left me feeling disrespected and unwelcome. No customer, especially one ready to make a purchase, should ever be treated this way. Steven should not be interacting with customers at all. Because of this experience, I will never return to Aggieland Chevrolet and will not recommend this dealership to anyone.

The service department at Sterling is top notch!!! I took my Enclave in for an oil change and 24…read morepoint inspection. All the work was done in a timely manner (unlike another dealership I had gone to where I waited over 4 hours for an oil change - REALLY???!!!!) The staff was courteous and helpful, offered to transport me to home or work if needed and even washed my car! Being a conscientious consumer I did price out before hand what my costs would be and low and behold having this work done at the dealership was compatible to places that just do oil changes (and no car wash). Thank you for a great experience! I love my vehicle - had three other family members purchase from here as well and have always been satisfied! Sheila B

I went in last week to test drive a GMC Yukon, and had my 2015 Sierra appraised for trade in. When…read moreI got home came found out someone stole the lug nut lock key from my truck during the appraisal. WTF would someone do sth like that? Be careful

Went to Sterling for an oil change. I didn't have an appointment and arrived to an empty Express…read morelane at lunchtime. Service personnel were at lunch, but Service Advisor Malachi politely and profesionally advised he would get it in and out as soon as he could. He projected a wait time of 1.5 hrs. It took exactly 1.5 hrs which I would have expected even with full staff available. I consider that fast service coupled with friendly interactions and conversations with several service advisors. Very clean restrooms and luxury waiting areas with remote controlled big screen tv with available streaming apps, coffee, loads of water and fresh bananis gratis.. Also replaced wipers I brought in while I checked out and changed out a rounded and flagged oil pan drain plug. They even washed the car. I'm very satisfied with the service. I oggled a hot looking, Aggie maroon Crosstrek Wilderness on the showroom floor too.

Last Friday afternoon I was driving through Bryan/College Station on my way to a family wedding in…read moreConroe when my car died on a busy street just before an interstate entrance. I contacted the dealership's service department and Josh,the service advisor, stated that if I could get to the dealership before the service department closed, he would take care of me. He and the service manager were there to greet me and the tow truck. Josh arranged for me to have a free loaner car for the weekend so I could get to Conroe for the family wedding. Josh and Sterling Subaru took great care of me and my car. I was on my way back home to San Antonio first thing Monday morning. I can't thank Josh and Sterling Subaru for their great service.

I needed help getting a truck towed and either sold or scrapped. Jim Whitley Motors recommended…read moreRoadrunner and Kevin, the owner. Kevin had to make 2 trips to get the truck evaluated and then towed. He furnished a videotape of the truck to document the poor condition of the truck. This was done all over the phone (I live 2 hours away) without a credit card, just my word that I would make sure he got paid for his efforts. He took the truck as payment to be scrapped and he took care of the tow. I feel like a got a good deal and he assured me he was fine with it also. If you need a car, please give Roadrunner a shot. Honest folks.

From the owner: We have been in business for 10+ years serving the brazos valley and surrounding areas!read more

Boost your impact Adding more details to your Google Maps…read morecontributions helps others with discovery and earns you more points towards your next Local Guides level. Is there anything more you can share about this place? College Station Ford "I cannot recommend College Station Ford enough. Car repairs are usually a stressful, exhausting experience filled with lots of anxiety, but this team completely changed my perspective.From the moment I walked in, Lucas was incredibly straightforward and knowledgeable. He listened to exactly what my concern was and fixed my truck, respected my budget, and didn't try to push any unnecessary recommendations but did let me know what I need to do for my 60k service. The price I was given up front was exactly what was on the final invoice, no added fluff, no extra anything when cashing out with the cashier Ashley. Even after the service, they followed up to make sure I was completely happy with my service on my F-150.. If you are tired of being treated like you do not matter and want an honest, stress-free service experience, go see the service team at College Station Ford!"

Belinda Bernardo was a great Rep, very responsive and knew what she was talking about, helped me…read moreout when I first got there.