1. RJ's Auto Body

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    Pasadena, CA

    RJ's Auto Body

    4.9 (53 reviews)
    Closed • 9:00 am - 4:00 pm

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    Services - RJ's Auto Body

    Bumper repair

    Auto frame testing

    Rear-end damage

    RJ's Auto Body Photos

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    Recommended Reviews - RJ's Auto Body

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    Reviews With Photos

    Nicole W.

    My car needed a new bumper and some body work done after a sheet of plywood flew into it on the freeway. I took it to RJ and he made the entire experience so easy. RJ truly runs his business from his heart and it shows in the quality of his work and how he prioritizes client service. He's an excellent communicator, goes above and beyond and shows up so professional. When I got my car back, it looked brand new - he even went as far as to clean the headlights to restore them. I am beyond grateful to RJ and the care he put into my car and my experience. He comes with my highest recommendation and I won't be taking my car to anyone else. If you need body work done and you want the white glove experience, RJ is your guy.

    Before the paint, updated the whole process

    Rjs auto body uses the best products, highest quality OEM parts and paint. They treat you like family and make sure you're satisfied 100%. Thanks for making sure everything was done right, they made the whole process of my repair worry free with daily updates and expected completion date.

    Door detail
    David D.

    Nice and easy to deal with, they take care of the insurance paperwork. The repair looks OEM although the wheel that was damaged looks better than factory. Tesla wheels without the aero covers have scratches from the clips and there's white residue from something which doesn't come off with wheel cleaner. I'll have to scratch up the other three wheels and have them repainted here so they match.

    DURING: additional damage discovered during thorough inspection process

    My Honda Accord's rear bumper and trunk were hit on the highway by a distracted driver. Although the surface damage was not terrible, it caused a lot of structural warping to pretty much the whole back end of the car. I take good care of my vehicles, and needless to say it was not ideal to have my car's back end all scuffed with the bumper hanging on by a few screws! That's when RJ and his wife Shantelle came to the rescue! They handled the whole process from safely towing my car on a flatbed truck to their shop to returning my car looking as good as when I first picked it up new from the dealership. Shantelle dealt with the insurance company for me, including preventing them from trying to substitute cheaper aftermarket parts (she got OEM parts approved) and having them approve further repairs when additional damage was discovered - plus, she kept me informed during the entire process. The best part is I feel like my car is back the way it should be. I cannot tell that it was ever damaged. It is obvious that RJ and his crew are very particular about and take pride in their work. It shows.

    I am so grateful I found RJ's business! My car had a large dent and bad scratches to the paint from hitting a pole and I was worried I'd have to replace the door. I got a response right away on Yelp and when I arrived was greeted by RJ who was very kind and empathetic to my situation. He provided a clear breakdown of how he would fix the issue (without replacing door). I got 3 estimates and RJ's came in the middle, but I got such a good vibe, along w the stellar reviews, that I decided to go with him. My car was ready sooner than I expected and I was blown away when I saw the result! You would never be able to tell anything happened to the door! RJ is very talented at what he does. That alone would lead me to recommend him, but he is such a kind and professional guy on top of it. 5 stars all around.

    Before. There's a dent in the passenger door.

    In short: I highly recommend RJ's -- awesome repair work, very honest, reliable, and great customer service. I'll definitely return if I ever have to get body repair work on my car again. I went to RJ's for a dent and scratch in my car. RJ was able to get my car in for a free estimate the same day I called to ask if I could stop by. RJ walked me through his plan and time estimate. I felt very informed. He also emailed me the estimate the same day. In additional he and Shantelle have great customer service and personalities. Once I called to officially request services, the entire process took 3 days to complete! I was very impressed. RJ's shop was busy, but he has great time management and takes all jobs seriously. When I picked up my car, I was amazed at the high quality craftsmanship. RJ fixed the dent by hand without filler puddy and painted the car perfectly to match the factor color and shine. The dent/scratch was gone! It was like it never happened. Wow! In conclusion: I am very satisfied with the repair work RJ did for my car and the service I experienced. I can confidently recommend this shop to others.

    before: RJ w/the messed up rocker panel
    Natasha K.

    It killed me everyday looking at the damage I had done earlier this summer. You know something so minor that could have been avoided, but once the damage was done, it was too late? FML. I had this guilty conscience building up and even worse because the car has low profile tires and is dropped over an inch, I literally drove and sat through hearing the scraping on asphalt and cement day after day for months. Quite the torture to endure. The side rocker panel on the passenger side of my Bimmer 335i looked like a Great White Shark took a big ass bite out of it. Parts do not come cheap on this car and I needed to find a resolution quick before my conscience ate me alive. After months of inquiries and run arounds, I finally came across RJ's Auto Body on Yelp. I was so ready to get this done and done right. You never know what to expect, just hoping that you don't get ripped off like so many do. Wednesday morning I had my oral surgery scheduled, so I walked in the shop already pressed for time, but I was open to seeing what RJ could do for me. Mind you, I had two other places recommended to me that I was going to get estimates from after this spot. From the jump, I had a good vibe from RJ. Friendly, smiley, and focused. I pointed out the damage, let him know I wasn't going to do any insurance funny business, and mentioned I would need it done ASAP. RJ quickly reciprocated and agreed they didn't do any funny biz there. Alright cool. After evaluating the condition of the part, he got on his cell phone to see how soon he could get it in from BMW. I was really appreciative of his positive energy and willingness to help me out the best he could. The part could get to his shop as soon as the next day (Thursday) and fixed by Friday afternoon. Wow! Already was I experiencing fast and efficient service, but let's play Bob Barker's the Price is Right. After a very brief pit pat on the keyboard, an estimate was printed out and handed to me, itemized and all- no hidden fees. I'll never have a pleasant face looking down at what it costs for a car part. I even hate paying for gas, but I guess who does? I had a pretty good idea of what range his price fell under. Not cheap and not expensive, just fair and honest. RJ explained his plan of action and continuously assured that the job will be done and I would be taken care of. There was a confidence in his tone of voice that I took seriously and eye contact was definitely there. He wasn't playing any games and he was down to get the work accomplished if I was willing to move forward. I kindly let him know I was going to check out a couple more places, he gave me his cell phone so I could follow up and I went on my way. Before the surgery I needed to hit up the gym and before that, I stopped by another auto body shop on Walnut (I won't name the place to help keep their integrity), as well as called in for an estimate over the phone from a place in Glendale. Both were very nice and professional, but surprisingly, both estimates from these shops were a few dollars shy of each other and at least 150% over the estimate RJ gave me. Wow, I was really shocked. For how much business these shops get, I suppose it's a numbers game for them regardless how many generations they've been in business. That really makes RJs Auto Body stand out and I respect the integrity that RJ upholds even more so. Making my final decision at the gym, I text RJ to let him know I was going to stop by again to drop off a deposit. He promptly responded back and let me know that the part would be in the very next morning. Excellent service! I hurried my ass to his shop, gave him a deposit and off I went to get teeth extracted. Post-surgery (Thursday), swollen as fudge, I text RJ to see when he would like for me to drop my ride off on Friday, so I could make further arrangements. Again he promptly responded "Hello there! Sure I'm here for you! ...8am okay for you?" I let him know I wasn't in any rush, but that sounded good and he mentioned, "Afternoon will be fine for pickup." Are you kidding me? I am more and more impressed with the effort RJ makes. Finally someone who's not all talk and could walk the walk. Today (Friday) 8am, looking like a blown up cartoon hamster minus the hair- not cute, I dropped the car off and two hours later received a text including photos of the finished work from RJ, "Your vehicle is ready for pickup." Unbelievable. What an amazing and impressive auto body shop. I have never enjoyed the experience of getting a car fixed. Truly happy. When I got there, the car was bright white and clean. RJ went above and beyond, washing my car and taking care of minor scratches. Astonished. The most professional & impressive auto body shop (can't say it enough) you'll come across and def worth the time to meet RJ. Guaranteed he'll do an excellent and consistent job. Real positive and quality person who goes the extra mile for you. Other shops should set their standards as high as RJ's does.

    Thanks RJ

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    Shantelle R.

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    Page 2 of 2

    Ask the Community - RJ's Auto Body

    Review Highlights - RJ's Auto Body

    “Can't say enough good things about RJ and his wife Shantelle.”

    Mentioned in 2 reviews

    Read more highlights

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    I brought my BMW in a few months ago after a side swipe on the right side. They did a great job…read morecoordinating with my insurance company to have the vehicle towed and making sure brand new OEM parts were installed, since initially the insurance only wanted to pay for aftermarket. The craftsmanship was so good that no one could even tell where the accident was. Bonus points for installing a trunk spoiler and front lip for me later on, I didn't even know they do that so I'll definitely be back to continue my build and hopefully not another accident! I brought my BMW in a few months ago after a side swipe on the right side. They did a great job coordinating with my insurance company to have the vehicle towed and making sure brand new OEM parts were installed, since initially the insurance only wanted to pay for aftermarket. The craftsmanship was so good that no one could even tell where the accident was. Bonus points for installing a trunk spoiler and front lip for me later on, I didn't even know they do that so I'll definitely be back to continue my build and hopefully not another accident!

    I had an excellent experience with this body shop from start to finish. Everyone was extremely…read morekind, professional, helpful, and easy to work with. AAA was going to charge me an additional betterment fee that I felt was unfair, but the body shop went above and beyond and kindly waived the cost for me. I truly appreciated the way they handled the situation and how much they cared about making sure I had a positive experience. My car looks great, and I couldn't be happier with the service. It's not easy to find a body shop you can really trust, but I would absolutely come back here if I ever need one again. Excellent customer service, great work, and genuinely nice people. Definitely a 5-star experience!

    CARSTAR Douglas Auto Body & Paint - My rear door is shut closed, but this is an illusion. This is Car Star and their "QUALITY WORK" while being Tesla Certified.

    CARSTAR Douglas Auto Body & Paint

    (409 reviews)

    East Pasadena

    This place is so amazing! My insurance recommended this shop for my car's damage, since they…read morespecialize in Teslas. My experience was great since I arrived. They kept me informed everyday of the progress and were on time delivering the car. The work was excellent. Everybody that works there were very nice and courteous . I will recommend this place!!!

    Josue is the saving grace of Carstar Douglas. He is professional and I liked working with him…read more The moment he wasn't around and I had to talk in person and over phone with the manager Arshak I just felt belittled. Don't pay for your auto body work before you see your car. I made this mistake, waited around 1.5 hours, never got a call from them saying it would be ready until the next day..... Still when I came for pick up many details needed to be addressed. The manager Arshak was there on original pick up date, and said the paint issues, no polishing finish done, and other deficiencies were only minor. Minor for the price tag of 8k. He assured it would take 15 minutes only and could be picked up the same day. I called after waiting 1.5 hours, oops it would be ready the next morning. Who has time to go back and forth? Manager also suggested that they called my insurance company saying car was finished, it might be an issue for the rental. Who cares about the rental? I had other friends say CarStar was great, but it was other locations - Santa Monica, and Glendale. All in all, it was an adequate experience. I am happy with the final product and having my car back. Given I had to return 3 times. There is a lifetime warranty through insurance, and cash (only at this location). The 3rd visit was minor and only took 15 minutes which I was very happy about. I liked working with Josue, he is the only reason I choose this shop. They can improve with focusing on details of paint job and finish. quality control. Bring a friend/man/partner/husband/cousin in case Arshak manager gives the excuse that the issues were possible Tesla factory defects. or better yet, document your car before taking into them, due to over spray that needs to be corrected. They were kind and offered to bring the car to me, but I preferred to pick it up so I can inspect the work myself due to details that were not to my standard on the original pick up date. If they are working on the front left bumper, and repainting the whole bumper - you would think they would fill in all the rock chips for the whole bumper. Instead they only really focus on he front left where you were damaged. They leave the front right bumper rock chips still there. Why wouldn't they attend to the whole bumper if they are repainting it?

    RJ's Auto Body - bodyshops - Updated October 2026

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