Shout out to Funtime RV in Sandy Oregon. This used to be the sold Fred's RV…read more I had a question regarding the operation of our RV fridge and an minor issue I could not figure out. When I walked in a very nice young man asked what he could do for me and escorted me back to the service after listening intently. The service guy was outstanding and very knowledgeable. Not one person seemed to care that I did not get my RV there or that I may or may not be there for anything other than advise. There was nothing in it for them, but they took the time, made suggestions on possible issues and solutions. Answered what I am sure are questions only a novice would ask, without making me feel silly. I ended up ordering a small fan for my fridge. When I got back to the RV I followed the other suggestions and we were able to correct the issue with a very minor tweak. Good on you Funtimes....

We recently purchased our first travel trailer (a used Rpod) from the Sandy Funtime RV location…read more We're happy with the trailer but our purchasing experience could have been better. We bought it from out of state without seeing it, so all the paperwork was done by email/mail. Communication was lacking on the back end, after we had agreed on a price. The paperwork came from Haugen RV, which was odd; no one told me it would come from someone other than Funtime. They also sent all the paperwork to the incorrect address, despite my written instructions with correct address, which took a week or so to figure out. They required that we send full payment based on a one page purchase order with no details as to their obligations to inspect, clean, etc. and before providing any report from the "pre-delivery inspection." They said this was standard procedure, but I thought it seemed strange. I would prefer to know if something turned up on the inspection and to know what each party is agreeing to before sending full payment. More troubling was the filthy condition in which the trailer was delivered to us. The salesperson at Funtime stated by text: "Its in very good shape needs a detail which we will do and a pre delivery inspection." The Haugen general manager who handled the purchase paperwork also confirmed it would be cleaned before shipping. However, it arrived with dirt on the floor and in the drawers/cabinets and smudges and cobwebs on the walls. The bathroom was particularly dirty (see photos). The exterior was also in need of a good scrubbing as the trailer had been stored outside. I emailed the manager to let her know we were disappointed that it was not detailed as promised before delivery (or at least given a basic cleaning!!) and did not receive a response. Spending a weekend cleaning out the previous owner's grime wasn't supposed to be part of the deal. It certainly left us with a bad impression of this dealership.

RUN FAST & FAR from this place!! Don't let these shysters ruin your summer or vacation plans. They…read morehave ZERO pride or work ethics. They're only interested in their cells or office B.S. No idea how this family run business has stayed alive with the horrible (non)service they (don't) provide! PLEASE heed my words & go elsewhere for service or you will be paying for it in lost time on the road or a lost family vacation & top that off with total mind bending frustration. Argh!! It should be a crime for this crapola place to still have a license to operate. STAY AWAY!!

My husband and I went in here looking for a travel trailer. We went in and they had their little…read moredogs running all over, very cute, but I could also see this from another person's perspective that the dogs were not so cute running everywhere and had more of the owners attention than the customers. They were friendly enough but not really into showing us stuff, they told us to go look around and nobody ever really came out to show us stuff. We ended up leaving without much more information than we went in with. They are friendly in there, though.

Purchasing a used RV is risky but McKenzie RV made sure everything worked and there are no leaks in…read moremy RV they even offer good warranties for peace of mind after the sale. They were friendly no high pressure family owned it was a pleasure doing business with Scott.

Great price super helpful and they want above and beyond to be helpful. Super honest great people…read moredefinitely buy from them again.

Mike , Brian, and Chuck were amazing as were were stranded without use of trailer lights or signals…read moreas we burned out our 7 way cord on our trip. They were so gracious and professional helping us get back on the road despite being booked out a month. And it was memorial day weekend! Thank you guys for saving our three week Boondocking trip!

On a long road trip when the 7-way plug got damaged--pinched in the tow hitch. Every repair place…read morein the area was totally booked but Chuck dropped everything and rescued us! The mechanics replaced the 7-way cord on the spot and saved our trip! Go here for service or sales:)

Excellent customer service! We have worked with Erik on two trailer purchases and both have been…read moregreat experiences. Our shining stars have been the service dept. The repairs upgrades and service have been fantastic. I've heard lots of horror stories thru the years and we have been so lucky since we started using Apache. All repairs have been made in a timely fashion. Thank you Brandon, Josh and the entire team, you're awesome.

Never returns calls from the service department or the sales department. I'm stuck with a brand new…read moreone year old camper. With very little backup and zero from the manufacturer

traded in my trailer for a bigger one. if you need a trailer. go talk to Jason and Carson in…read moresales. they went above and beyond to make sure I got what I wanted. they were awesome to work with

I had gift cards to use and the website never worked right and the phone orders aren't for store…read morepickup, so off to the store we went. It felt a little weird coming here with all the RVs around and it didn't feel as obvious where the store was. Since they do RV sales/repairs even when you walk in you're not sure. Once a bit inside we were greeted, saw the store side, and went to look around. They do not have an extensive amount of items for camping/outdoor activities, but they do have a few. I found an item I knew I didn't own because I always just worked around it, but decided I needed something so a convenience item it was. Place was clean and staff was pleasant. No issues using my gift cards so it was worth the trip.

We bought our used class A Bounder at Rally and got a great deal! There were a few minor issues…read morethat needed fixing and they went above and beyond to make things right. Would recommend them to anyone looking to buy an RV.

Couldnt be better, Charlie and crew are the best, they go out of their way to make purchasing a…read moremotorhome easy, including driving your car home for you. The mechanic really knows his stuff and spends time teaching you about your rv. Things just cant be better!!!

Went in last week and even though a lot of the team was out at a rally the rep that was there…read more(sorry I don't remember her name) was kind enough to show us the Xventure trailer we went in to see even though she wasn't familiar with the trailer. Not only did she try to help the best she could but she also called another team member that could answer some of the questions we had. Although we are still determining whether to get a trailer and which trailer to get I would highly recommend them for their great customer service. If they are this good when looking I can only imagine what it would be like to do business with them. for the help and if we decide to get the Xventure V3 we will definitely be back to 99 West Trailers.

Worst dealership! the sales people are not very friendly so here's my story. I bought a cargo…read moretrailer that was a bit to small 7x12 so went back the next day to swap it out for a bigger trailer I got a 7X14 instead they accepted the swap but made it a challenge then when they said ok let do the swap out on trailers I bought a trailer thats been sitting on the lot for over a year that they have not sold yet when I looked at the Trailer they had a spare tire and Wheel on the inside of the trailer wall installed so I went in to the build to finish the paperwork up to buy it the other sales person went out and removed the spare tire. then I noticed it before I left the dealer and asked about it and they said they ship the trailer with the spare tire to the dealership and then take them out and sell them for additional cost. What a joke! don't go to 99W lots of other dealers that will not Jack you around. also I bought a interstate Trailer the roof rusted out and is basically junk now and told them about it and they did nothing about it and said that's normal this was years ago back in 2005ish but im still not happy about the interactions my nick name for 99w stealership not dealership