Update to the update: Its become painstakingly obvious that my 2019 Rogue has transmission problems. Nissan & this service department are giving me the run around. I've wasted my time, several times to try get it repaired, to no avail. When the transmission dies, I will be dumping my car on their lot. Unfortunately, it seems that a lot of area Nissan service depts. have equally bad reviews. UPDATE: The service department manager has expeditiously addressed my concerns. While the matter is not yet resolved, he has worked towards resolution & I appreciate that. Brought my car here at 700 miles to report problems. Was blown off. Here again at 4000 miles to report same problem. Appt was at 8am. At 10am, nothing had been done with my car and I know this because when we went for road test, I asked if the other services had been completed. The answer was that nothing had been done in the 2 hours that had elapsed. DISRESPECTFUL. Other clients have been coming & going from lounge. No explanation for the delay. Now, 10:45am. This service department has problems. read more

Honestly, I have gone to 20+ dealerships in my life and this hands down takes the crown on the worst possible one to ever exist. The salesman I had, Miguel, definitely needs more training. There is no enthusiasm in the office. It was so eerie and everyone looked miserable to be there. I went in Friday morning and have to say, I'm surprised at how empty it was. The reason I say this was because I had an appointment with another dealership(Paramus Hyundai) right after and every single desk was packed, there was even a line waiting to be serviced (15 mins difference in time). To begin with, of course when you're browsing American sites, the sales price of a car is not the price it really is (all those hidden fees and dealers profit *wink*). I graduated from a business school so I can deter that this location is definitely over marketing the value of their cars and blaming it on inflation. Don't fall for "it's the prices for now and the market currently." Usually dealerships understand they won't make a killer profit off vehicles but need to be realistic in their approach. A car with a true value of 15k being sold at 20k and adding fees total nearing 26k. I'm not sure how many people they have finessed but when Miguel was explaining the market and inflation it kind of made me laugh because it sounded like a recited verse he's been using with other customers. He asked me what I thought the price of the vehicle would be and I said 17k because the true value would be 15k and even then the dealers profit would be 12% which matched accurate markets of 8-12% profit. This is from a realistic consumer point of view. Now, clearly he was unhappy since his eyes bulged out at my response and he proceeded to excuse himself to talk to the "manager" which is so funny too. Shouldn't a salesman know their products worth? Anyways, he came back and told me he couldn't do it and I got up and left. Here's a great tip for business, if your potential customer is unhappy with the price, suggest other cars at a similar price in mind the customer has. Being more engaging and enthusiastic can take you a long way. This also left a horrible impression of the place and I'm definitely spreading the word. Although in this bad experience, I ended up buying a wonderful car from Paramus Hyundai. Their process was seamless, they just wanted a happy customer. read more

Never will I ever send any of my friends to this place. Even after I asked the salesman not to have his finance manager run my credit, did the finance manager run my credit to 18 different credit locations amounting to 18 hard credit pulls literally destroying my rating, even though it was already bad to begin with. You are bad people. Your job is to listen to the customer, they know what they are talking about, answer any questions they may have and go from there. Don't steamroll the process just so you could try and get a commission. And even then deny me credit because my score is low to begin with. Thanks for nothing. read more

Mae Naber, Mae Naber, Mae Naber! GO TO MAE NABER! I was having a difficult time getting approved for what I wanted but she made it happen!!!! She got me the best deal while others couldn't! I couldn't thank her enough! LOVE MY CAR (: THANK YOU MAE! YOU ROCK!! read more

I brought my older Nissan Altima there for a diagnostic because no one could figure out why my battery kept dying. I've worked in the auto business for 25 years so I know the games played!!! This dealership is the Best!!!!! They tried everything!! And wound up going above and beyond!! LJ was amazing as well as Steve , the service manager. They gave me a loaner to use as long as I needed it!! Always pleasant!! I can't afford to buy a new car but if I could , no doubt that would be my place!!!! read more

I just turned in my 2020 pathfinder lease and got into a new 2022 pathfinder lease today. I drove an hour to this location and it was worth it. Ahmad was my sales consultant and he was an absolute pleasure. He went above and beyond to make sure I was comfortable and helped me with anything I needed. I wasn't prepared to make the change today, he even offered multiple times to help me clean out my car. He was polite, knowledgeable, and just so helpful with all my needs today. The Manager Tony and the rest of the staff and environment here are all friendly and helpful as well. I will be making the trip when it is time to end this lease and trade for another car. read more

Had the best experience at Riverside Nissan. Got the deal I wanted and the transaction went smooth & no pressure. My Salesman Joshua Martinez was one of the most honest and helpful car salesman I've ever dealt with. I'm super happy with my new Nissan Rogue! & I recommend anyone who's looking for a car to go see Joshua Martinez! Thanks Riverside Nissan ! read more

After a long day visiting 2 other Nissan dealers we finally hit one that was doing everything they can to achieve the numbers we wanted. I highly recommend the Salesman Josh as he will go above and beyond to make sure you get what you want. He was extremely friendly and did not BS us once. Don't waste your time at the nearby Route 17 Nissan, just go straight here and speak to Josh! read more

Let me start off by saying when I walked into this dealer everyone was greeting you so I felt wanted in here. I sat down with the gentlemen name Luis, he was a good sales man didn't want to BS you. I was returning my 2016 Nissan Rouge SL model and told him I wanted to be at a specific range etc. He then told me let's go test drive a 2018 SL (same way as my 2016). I get in and I tel him this is exactly what I want but 2019. He said perfect we can talk some numbers. After 1.5 hours of negotiations I finally agreed on a price and then he tells me "the car is not here we will have it Tuesday (New Years day)" I said that's fine. So I come after I get the phone call and my wife said "you didn't get the rouge with no sunroof" when I notice this my blood was boiling because I specifically told him I want my exact 2016 but in 2019 model. So I tel him I don't want it because I'm paying more for less options. He tells me ok let me speak to my manager. So the finance lady (forgot her name) comes and invites us to the office I'm here thinking I'm here to cancel the deal we worked on. Her first words was so I'm so happy I'm here to help you get this new rouge. And I cut her off by telling her we don't want the rouge idk what Luis told you but that's not the car I said I wanted. So she insisted that if I terminate my agreement that I would have to pay the down payment etc. at this point I'm furious because I feel that I'm stuck getting a vehicle I did not want. So I told her the only way I will accept this deal is if you lower the price and she said no. So I told her if I can think about this decision because it's not a vehicle I want and she said you have 5 min to think about this. I told her I need 24 hours she then said if you walk out all the rebates will be terminated. So that's when I told her you can can stay with the down payment I'm walking out. She said speak to your wife and she went out. She then came back with a lower price. I then asked her if I can upgrade the vehicle to the one I wanted and just add the price she reduced for it and she said NO this is the car your getting etc. she was such a bitch. I ended up getting the car at the lower price but they def. screwed me over. I do not recommend this dealer ship to anyone. They give Nissan a horrible name. This will be the last Nissan I will ever lease, so Nissan thank riverside Nissan for this horrific experience. read more

As you may know buying a car can sometimes be a very stressful Process. Starting with finding the right vehicle that fits your lifestyle & budget, waiting to get approved & even something as simple as picking a color can have u all confused lol. It can be an uncomfortable situation when the staff at the dealership aren't welcoming or patient & don't listen to the customers needs. However my time at Riverside Nissan Exceeded my expectations. I would like to sincerely thank Travis, Mae, & Russell for a wonderful experience & welcoming me into the Nissan family with the purchase of my new 2021 rouge. This particular dealership had a special vibe, great Personalities that work together for Immaculate teamwork. I would definitely refer anyone to this location who's looking to join the Nissan family.... keep up the awesome work you guys rock ! read more

I brought my car in to get checked before traveling to Florida with my 3 young children & elderly mother. I had a multi-point inspection & luckily found out I needed new brakes & pads before embarking on a 16 hour journey. Leoniel a.k.a LJ was attentive, efficient & very helpful. I felt very reassured & knew my Murano was ready to get us there safely . It is customer service like this that makes us happy to be part of the Nissan family. Thank you to LJ, Steve & Rachel @ Riverside Nissan. read more

As you can tell from my profile I really don't do reviews, however Mae Naber helped me get into the car I've been wanting for sometime now. Even during quarantine when other places turned me away, Riverside Nissan and Mae Naber Helped me out. She really knows what she's doing and I will be sending my friends and family her way. She Knowledgeable, Friendly, and will do everything she can to get you into the car you want. Don't miss your shot! read more

I would not recommend coming here. I wanted my key fobs reprogrammed, but they ended up doing more harm than good. Now, none of my key fobs work and neither does my remote start. I was told "It is not our responsibility if we fix the key fob and the remote start stops working". Why mess with the remote start in the first place when asked specifically to only reprogram the original keys? The remote start has nothing to do with the key fob. It is its own separate key. Why offer a professional service when it can not be completed? I came in for a service and received nothing but disappointment and disrespect. Terrible customer service and work ethic. read more

Having gone to a few other Nissan dealerships in the area when looking for our first Nissan we finally settled on Riverside Nissan. I was lucky to have been assisted by Luis Urina who was professional, patient, knowledgeable and secured us a great deal. The whole experience made this car buying experience relaxed and stress free. I would recommend stopping by and visiting Luis and Riverside Nissan for your next purchase. read more

Major improvement over the sub par dealerships in this area. Been to 3 others and always leave wondering why the shabbiness. Not with this one. Everyone was friendly and did not try to upsell. Went for a standard oil change and was in and out pretty quickly. Michael was the advisor and did a great job. read more

Service department is awesome!! Everyone is so personable and friendly and were super accommodating to someone whose not very familiar with cars. I had a recall on my airbag and everybody was so nice to help me and even called to make sure everything was good once I picked up the car!! read more

I am very disappointed with Riverside Nissan. I tried to return my leased car , which I BOUGHT IT FROM THEM . The Guy in charge return my call after my third attempt and gave me a date 12 days after my lease ends. Instead of accommodating me, he told me to find an other dealership to return my car with an ATTITUDE . Which I did, and return my car to an other dealership next day . Finding a dealership and returning my car to an other dealership, cost me an all day plus costly Uber fare. read more

As per my profile, it is quite obvious how I am not someone who writes reviews. However, I just had to go out my way and write one for a specific person named Roni. He helped my family get a respectable price for a 2018 Toyota Corolla; a car we've always had our eyes on for our daughter. We're glad to have made business with him read more

Riverside Nissan has excellent customer service. They really did a great job making the buying process very seamless & My salesman Jose was terrific . They had a phenomenal inventory especially in there used car lot there was a good abundance of all different types of vehicles. I was able to get my daughter her first car without any hassle which is so hard to do these days. I would recommend to anyone who wants a stress free, ACTUAL good deal on a car. Riverside nissan is the place to go!! ask for Travis or Tony there the managers and really made a effort to make my experience wonderful . read more

It's a very nice experience purchasing my 2020 Nissan car in this dealership. I wish I went here earlier, rather than wasting my time in a dealership at Long Island City. Kudos to Roni M. He is a nice guy, and very helpful. No comparison with those guys at Long Island City. I would recommend this dealership. Look for Roni M. read more

Process went smooth, love the car.

I started my car search with my end of lease approaching and went to three different Nissan dealerships. I immediately felt very comfortable dealing with Nissan Riverside especially our salesman Greg Brewton. I provided Greg with my car specifications (including color, make, model and packages) and Greg and his sales team were efficient and quick with finding my perfect car and accommodating my needs. Greg was easy to deal with and always had a professional mannerism about him. I highly recommend the team at Riverside Nissan including Travis, Tony, German and our salesman Greg for a great car buying experience. Thank you RiversideNissan. read more

Just leased a car for my daughter who graduated college, got the murano sl, Great car, all the safety features, christina my internet representative was great and made the whole process easy. Tony the sales manager had all the paperwork ready, nice and simple. Finally they had the best price, plain and simple, no games, what a pleasure. I usually dont write reviews but I have to give credit where credit is due. read more

I brought my 2012 Juke in for service after my local mechanic replaced my ac compressor and couldn't get power to the unit. I dropped the car off at 1pm and was told it would be a $130 charge diagnosis charge (1 hour labor). At 3:45 I was told it was a short in the wire harness and they would have the car ready by the end of the day and it would cost me $650. I had to get it done so I said go ahead. When I went to pick up the car, i asked why i was being charged for 5 hours labor when the most they could have worked on the car was 3 hours and they told me that 5 hours was the book rate whether it took 10 minutes or 6 hours. Needless to say, I was not happy. read more

As I was discussing change taken issue with a friend, who takes his NIssan Rogue to Riverside Nissan for service, he informed me, that his wife's change purse had vanished from inside the car, while in the service department for an oil change. Obviously stealing from inside customer's cars is a regular thing at Riverside Nissan, and management chooses not to address the situation. For the dent they had put on the trunk lid of the Altima, they never accepted fault and never fixed the damage that was caused by their service department. I traded the Altima that I bought from Riverside Nissan, but I did NOT give Riverside Nissan the business, and gave the business to another dealership. Looking to trade my wife's Maxima, which I had bought from Riverside Nissan also, but of course I'll be taking my business to another dealership, even though Riverside is less than 10 minutes from my house. FYI, I was charges $75.00 dealer fee, taxes and registration fees, where I traded the Altima, and nothing else. read more

I visited Riverside Hackensack Nissan after shopping around and visiting several other Nissans in the North NJ area. As most can agree shopping for a new car can be arduous and full of exhausting nonsense with salespeople and my experience at Riverside Nissan ( working with Mae Naber) was the complete opposite. In my research, I came across Riverside Nissan and after I got passed dealing with Christina ( a complete turn off and waste of my time) I emailed the GM Travis Roberson. We were shopping for the Nissan Rouge SV and this was our first time purchasing a Nissan. Travis paired me with Mae Naber, a 12-year veteran saleswoman for Nissan. In a word, she is a class act. Mae is knowledgeable about all of the Nissan vehicles and their specs. I appreciate working with a salesperson that actually knows the products. Ms. Naber has a fantastic personality; she is no nonsense and she didn't waste my time with cliché salesman tactics. She assisted me in narrowing down which options we wanted in swift order and demonstrated how all the systems in the vehicle worked. The negotiation process was seamless and we left paying exactly what we wanted to and what our research showed our vehicle was selling for. I rarely write reviews, however, my experience dealing with Mae warrants the recognition and I will be sure to recommend her to anyone that is in the market for a new vehicle. read more

Brought car in for service glove compartment was ransacked and they stole 350 in coins went back second time counted change with service advisor and someone stole another 350 in quarters read more

I'm sure the actual service is fine, but the customer experience is lousy in the service department. They pump this stinky smell into the air that permeates everything. The waiting experience is terrible: the chairs are uniformly uncomfortable, the decor is dumpy, they vacuumed the whole shop while I was waiting in what passes for a lounge, the TV is only visible from three seats, and the premium snacks (they actually label them "premium snacks") are Oreos. Incidentally, while it's not a problem for me, since every chair has arms, overweight people have nowhere to sit. Ugh. If you are waiting for your car you should go somewhere nicer. read more

If I could give zero stars I would. I spoke to the sales manager tony during the week and he told me about the buy back event and he wanted to get me out of my current lease into a newer car with more features for a lower monthly payment. I told tony that I didn't have the money to put a down payment, tony reassured me that it wouldn't be a problem because I've been a customer for years and they had a loyalty lease program. I got to the dealership 40 min away from my house and tony passed me off to a salesman. I explained to the salesman what tony offered and he said he'll see what he can do. Long story short they offered me a lesser car for $110 more a month. I asked to talk to tony and right off the bat he had an attitude. He was unwilling to help and began to be very disrespectful and loud in the show room. I expressed my disappointments and he told me this conversation wasn't going anywhere nor was it a debate and told me I can leave. I have leased 3 vehicles and never have I experienced such disrespect. I will NEVER return to this location read more

worst customer service they rip off people with their price unprofessional salesman trying to get me a lease for 350 and the deal says 179 a month .. unrecommended place disaster management they think they own the dealer .... read more

I am extremely unhappy with the passenger seat & passenger headrest in my 2019 Nissan Altima. Car drives fine but the seat issue has made me HATE the car because it is soooooo uncomfortable for the front passenger. I spoke with Michael Tirado, service manager and he said the dealership could not help me and told me to call Nissan Corporate Offices. After waiting about 10 minutes for someone to even speak with me I got absolutely NO satisfaction. He said there is nothing they can do for me. He told me to go back to the dealership & see if they can change the headrest & do something about the seat. Dealership & corporate just trying to pawn me off to the other!!!! The model we have is not the most expensive with the power passenger seat. Seat only goes forward & back on power & lever for seat back. Asked if there was anything else they could do, I said yes-get me out of my lease to a better car for same monthly fee. He said talk to the dealer!!! Thanks for nothing Nissan!!!! read more