Honestly, I have had excellent service and the work they did was great. however, with the NY I upgraded my insurance. I went in for a root canal Covered 90 percent by my insurance. I was charged 689. As I was in the chair waiting, I pressed a voice memo on my phone and called my insurance from another phone. Capturing the whole Situation. After Lori and Veronica blamed each other, I was refunded 435. That doesn't sit right with me, I went home and called my insurance and raised red flag concerns. I have gone back to my bank statements and submitted them along with proof of payment. Now there's an investigation to Assure all my payments are according to the fee schedule. Also, the male dentist who did my root canal told me and was captured on the voice memo That he was NOT an Endodontist. I was charged as a specialist to work on me. Had open enrollment just passed, and I did not upgrade I would not have realized. I do not want to take away from the Dental back office or the dentist, That part was top Notch! They do Have new staff every time I go in. I'll update soon, and let you know if my previous charges were done fraudulently and according to the fee schedule. i read more

Riverside Dental Office - Here now. I'll update today's visit. - General Dentistry Near Me - Riverside, California

You knew exactly who I was when you read my comment, you weren't confused and you know I'm not a pt of that office. You're Laurie right? The lady in the cheetah print skirt with the hot pink shirt, yeah that's you. You "always strive to provide efficient, high quality care"? But yet you're the one turning pts way with your nasty attitude. You made rude comments about me, not knowing my work background to one of your pts. It's funny how there's no google account for this office and I'm the first one to get a comment back on here for a BAD review. "Your goal is always to provide respectful, clear communication, with all of your patients"? When you never communicated with the pt about their appointment and cancelled their appointment without informing them, and DISMISSING the pt, due to MY REVIEW! That's very unprofessional and unethical of you to do that to a pt of yours. I'm glad that pt won't return to that office due to your poor management and lack of communication. I bet you have great Drs working there but you're the unprofessional one here and it's sad. Hope people read the reviews prior to making an appointment with this office. Please don't reply back to my review, I don't have time for your incompetent response. Hope you have the day you deserve Laurie. read more

Drove here twice in one day after getting rescheduled, literally waited for hours and not even a cleaning. Such a waste of time. Also I'm in severe tooth pain, and they did absolutely nothing help, just asked if I had Tylenol at home. Bsffr. Trying to flood my bad review with 91 good reviews is so embarrassing. Literal 2nd hand embarrassment for y'all. read more

My family have been client's of Riverside Dental Office for over 10 years and we absolutely love it! The staff are very loving, caring, and helpful with us and their cliental. They go above and blind to make sure you understand your services. They even went the extra mile of writing down what is and is not covered by my insurance and provided 5 star referrals for the services I needed. The Dr is the sweetest. She is very honest and educates her patients on their dental needs. I recently had surgery and the surgeon was amazing. He was so positive and made me as comfortable as possible. I HIGHLY RECOMMEND Riverside Dental Office!!!!! read more

I never leave reviews but this place deserves one. I been going here for a little over a year and the ladies working here are very nice. They go out of their way to make you feel taken care of. They give extra advice to teach things which is good for people like me who grew up in foster care not being taught anything at all, they let you know what to expect with each tool they put in your mouth, and they All communicate really well with eachother to get all the patients needs handled. Like they are all on the same page and have communication skills that are admirable. I come from LA to this dentist office. I like the way they take care of me. I hope they see this review. read more

I've never written a review before but looking at these bad reviews breaks my heart. I injured my teeth in a fall awhile ago right before a major life event. Despite the urgency and lack of money they treated me as best they could considering the circumstances. I was there for hours as they explained to me what treatment plans I could undergo. The ladies here showed me so much compassion when I was distraught and were understanding of my financial difficulties. They did an amazing job and due to their amazing work I could attend that life event with a full smile. I truly believe the ladies here are passionate about what they do and I hope others will see that too. read more

Ive been a patient here for 4 years now. What I love most is the quick appointments I get. A lot of places make you wait almost a month and I am always seen right away. Not to mention the beautiful work they're doing for me - I can smile again. Thank you to your staff and Dr. read more

Riverside Dental Office - General Dentistry Near Me - Riverside, California

this is my most HONEST review. Im 25, have bad anxiety when it comes to the dentist. I shake and cry, and have panic attacks. i have never had a good experience, except here . they made sure i was okay and were very very sweet. the abs best dentist office I've ever been to. Dr Juhi was AMAZING. I can't wait to go back. she was so understanding and covered every question. she had an amazing attitude and made me feel safe. I've always been so scared of the dentist, and put off going for a year after western dental hurt me so bad. this office is the best ive been to. the staff is so sweet and patient. Lori and Jessie also helped me , they were incredible. I will be recommending my friends and family here. If you're thinking of going, PLEASE make an appointment here. read more

Never come here, this is a ghetto office. The Assistant name Lorrie is very ignorant. She Love to over talk, I could not get a word in edgewise concerning my treatment. Very bad temper, very loud and unprofessional. I don't know how she is allowed to work there. She says she has worked there for 15yr. read more

DO NOT LISTEN TO THE BAD REVIEWS Stupid people must've gotten butthurt... I have only seen one dentist my entire life and even still I am very apprehensive about dental work... okay... I AM TERRIFIED OF DENTAL WORK Especially root canals, which I had never had before. I just had heard that they suck. Well, I had to get one. My tooth hurt so bad. I called this office and was seen AND TREATED the next day. I was shaking and crying like a weenie and upon seeing this one of the assistants told me that she (and other staff) were moms and would treat me as if I was there own child. She even held my hand and covered my eyes when the unnecessarily large syringe punctured my gums to administer the novicane. I am excited that I just so happened to move close to such a brilliant dentist.. THANK YOU!!! read more

Never got to see the Dentist because the Receptionist was soo F ing RUDE I walked out int less the 30 second and the Dentist was right witnessing Her action .And allow me to left after I express I didn't appreciated Her Tone and Finger direction like I'm an Animal. SHAME ON THAT OFFICE. read more

Amazing staff!!! What a great experience, they all make it easy and less painful. Thank you so much Dr.Juhi and Dr. George you guys are extraordinarily at what you do. So happy I found you! read more

Don't get me wrong, the service was great and I supposedly got a $10 discount on my cleaning. Visited in July, billed to insurance and paid the rest of pocket before I left. Heard nothing from them since, but now in November I receive a bill for over $600 saying that it is more than 90 days overdue. Does not explain charges as all the statement says is balance forward. Very fraudulent, have heard of others having similar experiences. Have called for clarification but the moment I said I had an overdue statement, I was told I would be called back, but that has not happened. Would show up in person to handle this but due to COVID they keep the doors locked. Buyer Beware read more

They called one day before my appointment first time to remind me and give me an appointment card but for the second time no call no reminder and no card then can't take me after one day. read more

I've never had any issues here! I've had fillings, cleanings, x rays, and wisdom tooth surgery with anesthesia. They are always super nice and willing to work with you. read more

My first encounter was calling when a tooth broke. I was told to be there at 1 pm. Traffic that day was bad & I could see I was going to be around 15 minutes late so I called & was told to reschedule. Well, to start off I've been here just once. That was stopping by a few days later to make an appointment. It was around 11 am & when I tried to open the door it was locked. A pair of assistants were inside talking & one came to the door right away & opened it. Waiting area was empty. Hmmmm. I made my appointment for the following Monday morning @ 10am. That morning a plumbing problem at the house came up & I had to cancel so I called & got a recording that you hear when the office is closed even though it was during the business hours stated in the recording which also gave an "emergency 909 number" to call so I dialed that number too. It rang once & disconnected. We were referred here by our dental insurance company. Needless to say we will be changing dentists. A friend referred another in the area that I will call & see if he is on the insurance companies list. If not, I may just pay for it myself, well worth it for decent care & service. read more

I have not been to this Dentist, but I tried to park in their lot and was denied. They share the lot with a Pizza Hut, and keep a security guard here after hours to stop Pizza Hut customers from parking. The lot was empty (no other cars!), and no signs indicated that parking was for Dental patients only. We were asked to park on the other side of the lot. That seems mean spirited. I know that a review should be about services, but I think parking lot behavior reflects professionalism. I would not to give my business to a petty company. This office needs new parking lot signs, or should be kind to customers giving their business to adjoining properties. read more

Been coming to this location for almost 2 years.Location is always clean, Lori is very welcoming and organized, shes on top of everything and the location is always very clean. I feel very comfortable and i know i'm in good hands with Dr Mehta and the staff. I recommend this location to everyone. read more

So far is the most professional, knowledgeable, educated, friendly too , and fun staff to be around. The dentist are so detailed taken her time explaining well, they perform in their profession. Definitely recommend this place for those that live near by, work close to it, or it's even worth the drive as they are simply awesome. Even the front desk break everything down to let you know whata next or what they can do for you too. So these people know what they are doing and trust them with my dental work for myself and my family. read more

Do not recommend this ghetto family own dentist. Office manager really needs a reality check she is a complete ignorant person many times CEO are blind sided to see the true colors of who is actually "making the calls". Since 2018 they have always been ignorant,stuck up and rude especially the fat stuck up lady who is "receptionist" true believer on every companies receptionist do represent & are the face of the company CEO should take off blind fold & built structure.Is not what you say is how you say it and do believe you should treat with respect the persons who are putting a meal on your table with out any customers in a business there isn't a job. Tina is the only person who provided great service and gets things done. I clearly heard when Tina was only trying to help and office manager stopped her very unprofessional office manager is only putting her employees in awkward positions. Don't waist your time on a fake dentist go to a legit dentist. I only put a star because it wouldn't let me post. read more

As always, excellent care from knowledgeable, educated , capable people. A pleasure to go to a riversidedentaloffice. Friendly office staff Dr.juhi , lory , Tina , reasonably priced and wonderful work. They truly care about their patients and oral hygiene!! read more

Had an amazing experience yesterday with everyone at the office! Easy to set up an appointment and the doctor got started with my treatment right away. The prices were the best I've seen, and trust me I've called all over town. I could tell this was a reputable office because the doctor suggested conservative treatment as the first option. read more

The team is extremely polite and professional. You can tell they care about you.lori is always so helpful. The dentist definitely know what they are doing. Highly recommended. read more

The personnel there seemed very cordial and the work was done painlessly, but this dental office is not trust worthy. I came to this office because it is close to my job and would be convenient for lunch time appointments. I had a broken filling that needed to be replaced and that was all I thought I needed. After xrays, I was told that one of my crowns needed replacing. I had no pain, not sure why, and I was hesitant to have it done. They then convinced me to have it done because I had two dental policies and would not have to pay anything. My second policy had lapsed due to the death of my husband 2 months prior, but they told me that they would still be able to bill them. I thought this maybe a little shady, but I agreed to have the work done because I thought this was normal practice. When I came back to have the permanent crown placed I was asked to pay $100 dollars to settle my bill. I was somewhat suspicious, but agreed to pay just to be done with it. About 3 weeks ago, I received a bill for $417 stating that my husbands insurance refused to pay??? Well that should not be my problems seeing that they knew my husband was deceased when I had the work done and said that his insurance should still pay a portion of the bill. I think the billing specialist was deceitful and just wanted to pad the charges. They must make a commission or something. I called them to complain about what happened and now they "are willing" only charge me $175 as my balance. I'm not sure what I will do next, someone need to know this before they come to this office. Final thoughts, I think the dental board should investigate. read more

We were assigned this dentist by our insurance but when you call and call, we only got their voicemail for an entire Monday. Then we call Tuesday to find out they have not been accepting new patients since January BUT I was assigned this dentist before January. My husband is having a dental emergency and we can't make an appointment with the assigned dentist and we are told to call and change dentists. Now my HR rep is helping me figure out what is going on so we can get in for emergency help. This dentist office was no help and doesn't feel the need to answer their phones when they don't feel like it. Completely unprofessional and harmful to patients! read more

I have Delta Dental PPO and am not sure whether I should blame the plan or the dentist. Anyway, here's a bit about my experience. The technicians are really nice, and you'll barely see the dentist. The dentist will try and push products (like an electric toothbrush and special mouthwash) at highly jacked up prices. I'm a grad student at UCR and the UCR Student Health Center does fillings for way less. The doctor reviewed my x-rays over a year ago and said I needed to have my wisdom teeth removed, and that my share of the cost would be $2,000. That seemed outrageous so I haven't gone through with the procedure yet. However, to be fair I haven't checked how much other providers would charge, but plan on doing so shortly. The most irritating experience I've had thus far is with their billing. Several times I have received notices from Delta Dental stating I was overdue on paying for a service. When I called the dentist's office I was told not to worry about the notice, and that they had forgotten to submit the claim (this happened 5 months AFTER my appointment). Blah, I think you can do better. I'm currently trying to find a good dentist that wont try and rip me off. read more

Friendly staff, very helpful and short waiting time. Today was my third visit to the office. The first two visits were for my children and today was for myself. Every visit was pleasant and easy. The receptionist Lori and the assistants are friendly and make their patients feel welcomed and comfortable. read more

Do not go here! Very unprofessional staff. The dentist and dental assistant continued to make inappropriate jokes while they were working on my teeth. It was very uncomfortable and very unprofessional. read more

I started coming to this dental office because our insurance changed and I'm very very pleased with their service, quality and the customer service. The best dentist dental office I have ever been to in my entire life. I suggest if you're looking for a dentist this is the place you should go. read more

I've been coming here for more than a decade. It's most convenient because it's less than a mile from my job. I'm satisfied with what they've done over the year. I've had a crown, many fillings and a cleaning every year. The quality of the work is top notch. I've never had an issue with any of their dental work. Also the hygienist always remembers details about my personal life that shows she cares. The office is spot free clean and the equipment up to date. Come on down and try them out. You might end up like me, look up & 10 years has went by. read more

I had one operation with them and the dentist was good. Next time, I had another with a young dentist who knows how to talk with nurse but not how to save the patient from the pain. Today, they call me to ask if I like to make an appointment and I say No Thank You! read more

I went to Riverside Dental Office for teeth cleaning, replacement of several crowns and for a new night guard. Although I live in Long Beach the drive to Riverside for dental services was well worth the trips. The office staff is very professional and courteous. They were welcoming and helpful and the longest I had to wait to see the dentist was about 15 minutes. They also called me several days before my appointment to remind me. The technicians were friendly and thorough. I am very pleased with the service I received. read more

Ok let me start by saying I am a big chicken when it comes to needles and doctors/dentist. . But this is by far the best experience Ive had going to the dentist. The office staff was amazing, the dentist explained everything that he was doing and being done. . They took my insurance AND even played really good music during my treatment. .. made it much easier to relax. read more

They were really nice! I am a big baby when it comes to pain and I don't like doing anything relative to pain, but they were extremely patient and kind to me. I have Delta Dental, and if you have a problem with the billing its totes your insurance plan. I would definitely recommend them read more

I drive over an hour to come here... Why? Because they are fast, courteous and friendly. Everyone from the front office to the dentist. Well worth the drive. read more

I can't even get into see the dentist because the receptionist (Lourdes, Linda ?) won't let me make an appointment even though I'm assigned to this group through my hmo. I called Friday morning to make an appointment. She is very rude, short and has no people skills . Apparently she doesn't believe that I am a patient of them and wouldn't book me an appointment. I kept saying to her that I've been assigned to them and that I am patient but she kept cutting me off and telling me no, no no . Finally I said I literally just got off the phone with a rep and this is my dentist! Then she says well let call them and I'll call you back. She takes down all very personal info( like my social security # which Is prolly still sitting around her desk) and she'll call me back. For what? Idk. Maybe she still doesn't believe me that I'm assigned to them . Mind you, I'm calling to make a simple check up appointment and I was on the phone for 15 mins with the receptionist saying no, you can't go here, I don't believe you. Hours go by and I give the office a call again because I already took some time off work to go. She answers again and i ask her again can I make an appointment. This set her over the edge, she responds" its very busy here, I don't have time , Ill do it in a few hours!" Then hangs up. Lady, YOU'RE the one that doesn't believe I'm a patient and wants to call my insurance. I'm baffled at this point and don't know what to do . She obviously doesn't not want to make an appointment and I have to go there because I have a hmo there. So around 3:30 I call again to see if she "called my insurance" and they were closed. I've never worked so hard in my life to make an appointment. The following Monday I called again to make an appointment , praying she wasn't there . Well, she answered and I was able to get an appointment for the following friday( when I called previously she said the earliest was in 3 weeks...?????) then she noticed that it would be my first visit there . Then it was a completely different story ..."oh I need to call ur insurance make sure you're assignment to us, let me get ur info, I can't make you a appointment now". At this point I had given up. She is a good indicator how the office and there's noway I'm seeing the dentist if this is how their office ran. So a few hours later she actually called me back, she mubbles off something like , yes you're are assigned but we can't see you and hangs up on me before I get to say anything . The dentist might be great but I can't put up with the office/billing staff. read more

I've had at least 4 or 5 crowns/temp crowns fall off within the first month which required recementing (1 had to be recemented 3 times), and 1 crown that fell off after 1.5 years. Also once I came in with tooth pain on #30, they did x-rays, there was no pathology seen on xray on #31 but somehow they ended up putting a crown on that one (I thought I was consenting for #30 before the procedure). The vibe I got from the office was that they try to pressure you into getting unnecessary treatment. Shady! 2 redeeming things about this office: everybody seems really friendly, and I haven't had to wait very long to schedule appointments. But because of the shoddy workmanship, I won't go there again. read more

This place made me get a yelp account just so i can write a review about them. They use a lot of new technology, like they have machine that automatically puts your x-rays as they are taking them into the machine, but the dentist just happens to not be able to read x-rays unless its on the computer. they make u pay $20 for the x-rays which i did not mind. The receptionist is very rude, look over the bill they give you twice because they are going to double charge you. I went there for the extraction of my wisdom tooth, just one. After three injections and my right cheek numb and absolutely no pain ltr my tooth was out the dentist put a gauze in my mouth and with another word said i could go home. The pain came three hours ltr, and i realized that i had been sent home with no discharge instructions or even a "take aspirin or ibuprofen at home." You guys could go there and maybe have a better experience but for me this is what happened. I am never going there again. Its three days ltr and my mouth is really sore to the point i cant talk with out taking painkillers first and my cheek is still swollen read more

Driving on University Ave I noticed that there was a florist shop and then after I saw this long building which was a dental business shared with a pizza business. My brother used to work for the hospitals as a security guard and he is very familiar with all the morgue and funeral home structural of a building. I can say this building has that funeral/morgue strutural and explains why the parking space is so limited. Imagine getting your teeth done in a room or standing where the pizza place where a coffin once used to be there for viewing. Creepy! read more

Been coming here for years both my daughter and I and the staff is really friendly and give us a both a great experience during every visit I would definitely recommend coming here read more