Tony was so caring, compassionate, helpful, and knowledgeable. He knew just how to help and he made the process so smooth.

I want to recognize that my assigned Veteran Service Officer has been helpful and willing to assist me. Unfortunately, my experience with another staff member, Oliver, has been consistently disappointing and has left me questioning the level of customer service veterans receive when contacting the office. While I was traveling, my assigned VSO provided me with his cell phone number and specifically instructed me to text him the following week for an update regarding my claim. I followed those instructions exactly. After sending multiple text messages and receiving no response, I called the office simply to verify that I had written down the correct phone number. Oliver answered the phone. I began explaining that my VSO had asked me to text him but I had not received a response and wanted to verify I had the correct number. Before I could even finish my sentence, Oliver interrupted me and said, "We don't do text messages. That's not our protocol. You have to come in if you want to see him." I explained that I was traveling, making an in-person visit impossible, and reiterated that I was only following the instructions my VSO had personally given me. Oliver again repeated that they do not do text messages and that I would have to come into the office. I then clarified that I was not asking him to provide me with a phone number. I simply wanted to read back the number my VSO had already given me so he could tell me whether I had copied it correctly. Oliver refused, again stating that I would have to come into the office. At no point did he attempt to help solve the problem. He did not offer to take a message for my VSO, ask for my contact information, let me know when my VSO might be available, or suggest any alternative way to communicate while I was traveling. Instead, I repeatedly received the same response: "You have to come in." Eventually, I asked why I felt like I was getting the runaround. I explained that I was simply following the instructions my VSO had given me and that repeatedly telling me "we don't do text messages" was not addressing my situation. I remained calm and respectful throughout the conversation, although I will admit my frustration became apparent after repeatedly being interrupted and denied any assistance. This is unfortunately the second interaction I have had with Oliver, and both experiences have been remarkably similar. He has consistently come across as abrupt, dismissive, and unwilling to listen before responding. Veterans often call because they need guidance, especially when circumstances prevent them from coming into the office. A few moments of active listening and a willingness to explore solutions can make a tremendous difference. My intention is not to criticize the entire Riverside County Veteran Service Office. I appreciate the work that many of the VSOs do on behalf of veterans. My hope is simply that this feedback helps improve the customer service experience, because every veteran deserves to feel heard, respected, and genuinely assisted when reaching out for help. read more

I forgot the name of the representative ( he has a curly mustache) he was so rude earlier, I ask him in a polite manner if he can write down the things I need to do . And he answered me in a mean / rude way . I don't want him to be my representative! Definitely replacing him I hope he doesn't treat others like this.. read more

Great experience after some minor hiccups. Thank you Riverside VSO. I appreciated that my VSO took time to look into my issues and help me find a solution. read more

CARELESS AND INCOMPETENT I called the VSO last year for enrollment into the service they advertised on their webpage. They have repeatedly been incompetent, unresponsive and derelict in their duties. Their team members trip over each other, unable to perform basic functions. They say they will gather information and get back to me. They neglected to do that so I called them again to follow-up, now they werent aware of the situation and couldnt figure out what other members in their team were doing. They're confused and mismanaged. The VSO is all for show, telling people that they're helpinh veterans but they dont care to do so and cant even figure out what their employees they work with in the office are doing. They make very little actual effort and do not care to be of service. The minimal effort made fails in principle after multiple calls and visits it became clear they care more about givine the appearance of being helpful and telling other people that they help veterans rather than actually making effort. They need an overhaul of the management team. Their website says their director is Adam French, but its clear that he does not supervise his derelict team. read more

If there was a way to give 0 stars I would. I made an appointment for July 15th, 2025 from 11:30-12:15 and never got a call. Just checked my email that they wanted me to leave a review which is why I'm leaving one now. read more

I salute Riverside County veterans services office on Orange Street for their attentiveness and professionalism with genuine concern for the people. Upon arriving, I was greeted by Ms Amy who was fantastic. She assisted me promptly and directed me to Mr. Jacob Who was superb. this office staff goes beyond the call of duty and they do it with Style Plus Heart The Office area is very nice as well as pleasant. I was taken care of by both staff members never feeling rushed, Mr Jacob thoroughly checked over all of my documents to make sure all spelling was correct (such as my name), and the accuracy of my information. Thank You Dream Team & Many Blessings! read more

If you're looking for the absolute worst service imaginable, congratulations, you've found it. The Riverside County Veteran Service office redefines incompetence in ways I didn't think were possible. First, the staff. They're about as helpful as a screen door on a submarine. Asking them for assistance is like talking to a brick wall, only less productive. Their attitude suggests they were forced into customer service. The service to veterans by veterans and a nepotism hire or two is an utter train wreck. It's astonishing how they manage to consistently screw up the simplest tasks. Waiting for them to get anything done is like waiting for a miracle, except miracles actually happen occasionally. At least miracles happen more often than these public servants call you back after they repeatedly tell you they will do so. You could nail jelly to a wall faster than these people will complete any task that would actually benefit you in any way. Calling the Riverside County Veteran Service office subpar would be an insult to things that are merely subpar. It's so bad that I'm genuinely impressed by the level of ineptitude on display. It's as if their mission statement is to provide the worst experience possible. The Riverside County Veteran Service office staff is a masterclass on how to treat veterans poorly as a way of thanking them for their service. Don't fret the nepotistic home run hitting employees at the office don't disparage veterans very often as the dirty work is left to other veterans employed there who forgot what mission accomplishment, an occasional a salad, or exercise (PT) was. In summary, if you're a glutton for punishment and have time to waste, by all means, give them a try. Otherwise, stay far, far away from this disaster of veteran service these somehow employed taxpayer leeches provide. read more

Professional and respectful! I have been here several times and I appreciate the courtesy shown every time. They are proof that prior service members make the best employees with customer service. read more

Riverside County Veterans Services - Short line when they open at 0800. Hurry up and waiting now - Veterans Organizations Near Me - Riverside, California

Taurino "Tony" Santos was very helpful, kind, and respectful. My experience was excellent. I was able to get questions answered, paperwork filled out, and become more informed on my benefits. I am very grateful for his expertise and demeanor. read more

Terrible and horrible conversation with someone that was covering for my agent. He did not recommend me to anyone. He just told me he can not help me with anything. This call was on June 3 2025. No respect for what we have done in the military. read more

The staff at the VA office was very professional and understood my needs. Tony Santos was very helpful in understanding my needs in a claim for a PAC Act health issue. VA had denied a PAC Act claim and I was unsure what steps were needed to continue with the claim. read more

I was thoroughly impressed with all the staff. From the front desk personnel to my case agent, Mr. Walker III, everyone was professional and highly skilled in customer-care-service. I'd like to thank all the personnel for making this experience more comforting. Respectfully, VT read more

The help I got from Veronica Duran and Monica Zavala from the Indio branch was amazing. I'd previously done everything with the VA by myself and was denied for everything for years. This happened to the point to where I'd given up on trying. In a last ditch attempt to actually get some help, I luckily got in contact with Monica Zavala who responded to my emails promptly and professionally. She referred me to her colleague, Veronica Duran. M(r)s. Duran made me feel comfortable explaining my situation and helped me file a claim. I finally got a rating after trying for 24 years. I can't express enough gratitude for the prompt responses and professionalism at which my case was handled. Thank you ladies for all your help. read more

Keanu is very personal, professional and customer oriented. His best attentions are directed towards your benefit!

Over the last few weeks/month my husband has been working with Tony Santos at the Riverside Office and it's been amazing! For years my husband and I have been working on his VA benefits and claims with many dead ends and denials. Within the month Tony had everything refilled and approved for his claims! He also was amazing as I went through a whole list of questions and he explained every step and benefit my husband and our family qualified for! Never again will we do any of this on our own and have already passed on his name to many of our family and friends so they can get the most out of their VA benefits! Thanks so much Tony, you have made our lives so much easier with your help and guidance! read more

Jacob listened he also helped when the forms weren't showing up on my tablet, but we'll see what happens in the next few months

We have had several appointments to discuss and apply for various programs that my husband recently became eligible for. The representative who helped us, Tony, was always prompt, courteous, knowledgeable, caring and thorough. I would recommend this office highly to any veterans that I speak to that may have any questions or need information about something that they may be eligible for. The staff is very good at making sure that you are receiving the benefits that you are entitled to and eligible for. read more

Taurino Santos(Tony) was great help and a pleasure to work with! Highly recommend. Staff was very friendly very precessional.

Very professional, knowledgeable, and courteous Meeting was on time and was done early

I made a phone appointment online but did not receive a phone call on the day and time selected. Coincidentally, I received an email asking me to rate and comment on my experience. read more

A big shout out Toni, he was very helpful and understanding with my questions. He provided information and resources available for us Vets. He also answered my questions in a timely manner and every experience. Great job Toni. read more

I can recommend this office the representative Tony Santos is amazing. He really cares about veterans and does everything he possibly can to help us and that's what we need in a representative at that office. read more

thank you JESUS LOPEZ your help with with the VA clames was the best and saved me so much time and the knowledge that all forms were filled correctly I couldn't have been able to do it without you. read more

I was nervous about having to go into the office, but Tony Santos came highly recommended from a close friend so I traveled from NorCal to see him. Tony immediately put me at ease and I felt like I was talking to an old friend. He was very empathetic to my situation and explained the entire process. He took his time to teach me about benefits I didn't even know existed. I'm truly appreciative for everything he's done for me thus far. read more

Tony was very helpful and reliable. He was easy to talk to and he is a great listener. I recommend this place.

The representative was completely rude. Do not go to this facility. Your family puts their life on the line just for the survivors and their children be treated poorly. read more

Staff was friendly, and efficient, very helpful. I would not hesitate to recommend this office to fellow veterans.

Great help at the Riverside Veterans Office on Orange street in downtown Riverside. Smooth process with very helpful professional staff. Thank you Riverside Veterans Service. Gabe G. read more

Tony Santos, your knowledge and abilities to help Veterans is amazing. Thank you for taken the time to explain our VA benefits, I am looking forward working with you to complete my VA claim. read more

Tony Santos helped me through 3 service connected injury claims resulting in the increase of my VA disability to 100%. Outstanding representation and dedication to my service related issues. Thank you! read more

Riverside County Department of Veteran Services was very accommodating and helpful. I was provided all the information I needed in a timely manner and every experience I had at the facility was welcoming. I was helped by veteran representative Tony Santos and he made each appointment very beneficent and answered all my questions to the best of his knowledge. I would recommended this place to any veteran in need of services. read more

I went into this office about two months ago to file a BDD claim. However, the "VSO" Liliam, did not file the proper claim for me. She was new to the position, unsupervised, and not accredited. In my opinion, this should have never happened. Only to make matters worse, this office is telling me there is nothing they can do to correct her error. I would not recommend this location. This has only added to the stress and anxiety I was already feeling. Now I have to worry about the timeliness of my claim being processed. read more

Much thanks to Jacob Tapia, the professionalism and detailed information provided was refreshing. I was assisted in a prompt and efficient manner and left with more than I went in for, thank for your everything. You are truly appreciated! read more

Went into the VA to meet with Rossi L. for a "veteran" status on my license. Upon meeting him, he was very kind and easily approachable. Rossi informed me of my rights as a Veteran and was very helpful about all the VA benefits from past injuries I never thought I qualified for. I really appreciate how he communicated with me throughout the entire process. He truly cares about veterans and knows how to take care of us. I had such a positive experience working with him. If you're really thinking of using a VA Rep to help you with any benefits or simply looking to learn more about what you're entitled to, Rossi is very knowledgeable and can help you get through all your concerns. I highly recommend working with Rossi. read more

I "met" VSR II, Rossi L., by happenstance when I called with a most basic question (about commissary privilege). During this conversation he went WAY above and beyond in asking pertinent and pointed questions, and ultimately offered his assistance in seeking a rating for issues I've had for a very very long time. I had never sought the assistance of a VSR, but I felt like he was genuine and truly wanted to help me as a fellow veteran ~ as well as help me to navigate the system. With his encouragement, knowledge, and assistance I have recently received a rating I never expected....and in all honesty it will be life changing. I'm looking forward to the positive changes, and using the additional benefit to help me pay for therapies outside of the VA (currently). A burden has been lifted. Thank you Rossi for your commitment to assisting veterans, I sincerely appreciate your patience and guidance. ~Chandra S. read more

Just another review about the services at this location and specifically the VSR Rossi L. I've been working with Rossi for a few years. His professionalism and dedication to each veteran never goes unnoticed during my visits. I've gotten a few claim denials from the VA and Rossi has even made me feel at ease about my appeals process as we filled out the necessary paperwork in his office. Please understand.... I started working with Rossi L literally a few months before the Covid Pandemic20 where everyday business was challenging for everyone ( this office included ) yet Rossi, Evelyn at the front desk, and everyone else at this location didn't miss a beat. Best VA experience I've ever had and the only VA experience I hope to have in the claim affairs of mine! read more

Probably the best experience I've ever had at a VSO! Quick, and efficient. I think Wednesday is less packed so if you plan to go any other time just try and get there before they open! read more

Over the past 2 1/2 years Mr. Rossi Lujan worked on my case and was very encouraging and helpful. His work ethics are extremely professional and relentless. I couldn't be more pleased with the help he gave me. Everyone in the front office deals with extreme situations and they are spectacular in how they handle all of the clients with courtesy and class. I have recommended this office to many of my veteran friends. read more

This is a great office! Well-organized and efficient. Also, customer parking. More to follow. Recommended. read more

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