Outstanding customer service Jason!!! I went there for help and guidance with my educational benefits. He was VERY helpful and beyond any normal assistance. He even provided me with knowledge to assist in my son's financial education. Thank you so much for all your help. Keep doing what you do best and continue your unwavering devotion to our fellow Veterans. read more

Jason Gonzales was very professional and very helpful. Jason took the time with me to explain any questions that I had for him. He went above and beyond to guide me in the right direction. He explained every form needed and why. Jason is a great Representative for the Veterans Administration Office. You are very lucky to have him. read more

Jason is very helpful, professional and thorough in double checking the documents being sent to VA.

I'm a new retired veterans and Jason Gonzalez was so helpful even after I can in with none of the needed information for my disability plate. He recommended it's faster and easier to bring in all documents with you but I was able to send them to him via email. great service read more

Riverside County Veterans Services - Yes - Veterans Organizations Near Me - Temecula, California

Met with Matt Woodward today and he was exceptionally helpful in helping me file my VA claim. He made the process easy, answered all of my questions, and made me feel comfortable and confident about the future outcome. I would recommend Matt to anyone who is seeking VA help. Top notch professional! read more

This is my second time to this small but comfortable office, and I was greeted and helped by Matthew Woodward. All my immediate questions were answered, the forms I needed were filled out and so far it has been a wonderful relief and load of my shoulders to have Mr. Woodward's help and assistance. As far as Mr. Woodward, much respect and admiration for a man that has served this Great Nation.!! Just look at his office!!!! Thank you Mr. Woodward for all your assistance. God Bless and God Bless America.!!! read more

I would like to express my sincere gratitude to Jason at the Temecula Veterans Service Office for the exceptional assistance he provided during my claims process. Since I was unfamiliar with the VA claims process, I truly appreciated the time he took to explain everything clearly and thoroughly. He was patient, understanding, and made sure all of my questions were answered, which helped put me at ease. Jason was incredibly knowledgeable and guided me through each step with professionalism and genuine care. He never made me feel rushed and took the time to ensure I understood what to expect throughout the process. I am truly grateful for the support I received at the Temecula location. Jason's compassion, expertise, and dedication to helping veterans made what could have been an overwhelming experience much more manageable. Thank you, Jason, for your outstanding service and for making such a positive impact. It is greatly appreciated. read more

Mr Woodward helped me with all of my questions and concerns. I'm glad they have resources to help vets.

Jason is amazing! Thank you for all you have done e for me today and all the veterans before me! I recommend this office to anyone read more

Riverside County Veterans Services - Jason Gonzales - Veterans Organizations Near Me - Temecula, California

Went today to get assistance and the staff was very helpful and customer service was top notch! Thank you for what you do for veterans, it's very appreciated. read more

Matt was excellent to work with explain the process of submitting my bdd claim. I would highly recommend that for any help with the VA questions. read more

I was scheduled for a telephone appointment on Wednesday, 24 June 2026 at 0800hrs. Before the appointment, I reviewed the information behind the appointment and didn't find any specifics on how the telephone interview would happen (Should I call them? Will they call me?). At approximately 0804hrs, my VA representative hadn't called me yet, so I went to the Temecula VA webpage and tried to use their chat feature for further instructions. When I entered my question, the chat bot gave me an error message reading, "Your login session has expired. Please login again." When I hit "refresh," my entire question disappeared. I got same result several times. So that was a dead end. By the time I returned to my phone, I noticed my VA rep called and left a voicemail. The VA rep left a phone number where I could call back. I did which led me to an automated message tree saying to press a "number to reach....." I pressed various options that made sense....and then all options. All came back with an error message saying employees were dealing with a high volume of calls and told me to call back later. My appointment was 45 minutes in duration. How much later could I call back? The voicemail also said the VA rep would call me back in about 15 minutes (at about 0820). I waited until 0845 and never received a call back. Two hours later or so, I got an email asking me to fill out a survey about my experience. I clicked the link to take the survey and I got an error message which read, "404 We can't find that form." Another dead end. In summary, I called requesting help filling out a High Level Review form. It's pretty straight forward, but I just wanted some help ensuring I was doing everything correctly. One wrong entry and I get denied again, right? Not a good day for customer service at the VA. read more

The front desk and staff provide exceptional service, consistently demonstrating professionalism, courtesy, and respect for personal privacy. They treat individuals with dignity and ensure paperwork is processed efficiently and promptly. read more

I spoke with Jason Gonzalez through email, he suggested I make an appointment to bring my father's documents. Our appointment was with Matt. He did not even try to pretend he cared. At one point, instead of letting us know it was the end of the appointment, he just began typing on his computer so we sat there thinking he was checking something and he finally looked up and said "any more questions?" We brought all this documentation and he didn't even ask to look at them or anything. After the appointment, I called the VA and the national PACT act line and they actually assisted me and told me what we needed to do. I don't think Matt wanted to deal with the paperwork. read more

I went to this office prepared to spend half my morning to claim my father's death benefits, but, luckily, I got an amazing representative in Jason Gonzalez. He was extremely helpful in educating me on which forms to submit, (I had filled them ALL out before arriving), explained how to decipher all the "numbers" on his DD-214, then quickly scanned all my completed documents in a flash. He even explained what to expect as far as getting a response back and a decision on my survivor's claims. I was there for less than an hour! It's been a week, and I already got a response. Thank you, Jason. You made my life and stress a little easier. God Bless. read more

This is my experience at the Temecula Office. I came in yesterday for help trying to figure out what I could do to have my current disability upgraded. I had ten percent award in 2002. Since then I have had many different medical issues and have worked through both the Navy Hospital at Balboa and the VA Medical Clinic in Murietta. I didn't get any help and by all indications the guy I was talking to was trying not to help me. I don't have total recall so when the man showed me some websites that I needed to go to I did not recognize them until I got home. I had done the privacy letter and the FOIA document already. For over one year I have been trying to get my Service Treatment Records from the National Archives. I had previously tried to work through a civilian company but had signed no documents nor paid any funds to them. That now is expired as my intent to file was in June 25 and because I have never been able to get my treatment records it has expired. I have asked the company to provide me with a "Drop Letter" so I can begin the process again. I live in Temecula but will make the drive to Riverside rather than talk to the guy I talked to yesterday again...once I receive the Drop Letter. I recommend anyone going to this Temecula office be careful. I never felt like anyone thought I was stupid or a liar until yesterday in Temecula. read more

I have always done a walk in visit. The wait was never really long and the representative has been amazingly helpful. My claim was started on the 2nd visit and I've been given everything I need to get the additional statements. All papers have been signed for the VA to get my records. Claim already in progress right after submission. Phone calls returned promptly. read more

My Husband and I received Excellent Service from the Temecula Office. Jason Gonzalez was the agent who help us through out the VA Claims process. He was with us every step of the way and was always attentive to all our questions and emails going back and forth to help us receive the rating of 100% Permanently & Totally disability connection to my Husband service in the Navy. We Highly recommend Jason Gonzales at the Temecula Office of Riverside County Veterans Services. The entire Office and staff were always very friendly and happy to help. I would say that our process took us around 11 months. Jason was very Knowledgeable in all things VA Claims and processing through the system. If ever your not sure or even stuck with your VA Claims Jason is the right person to seek help with. read more

I've been coming here since 2025 as a walk in client work with Jason. He's been a great help working with me in the VA department for the benefits and disability increases. I've recommended him to my family members and several friends. I'm glad I found him compared to others whom I have had some dissatisfaction with. Thanks for all your help. read more

The veterans services staff has always been professional and supportive during my visits. I definitely have made this my base location whenever I need assistance! Thank you Jason and Matthew for your professionalism and expertise! read more

I had a total of three visits with this office on appealing a denied disability claim. Each time I was given sound advise on what the best way to proceed was. I followed the advice and on my last visit Jason assisted me in my appeal. He also noticed in my nexus letter that a medical condition was mentioned that I was not rated for and suggested I do a new claim for that condition, then assisted in doing my claim. I'm not sure what the results of these submissions will be but am positive my changes are greatly improved by the assistance this office provided. read more

Found inside the Temecula Entrepreneur building, second floor, room 215 Very helpful in helping me with addressing and answering questions regarding my VA benefits. You can also request the documentation required for the Disability Veteran license plate here. read more

Helpful and respectful! I would recommend it to any veteran looking for help to give them a visit.

I stopped in for a verification document and they were so kind and very willing to help. It was a nice feeling to be appreciated and even though I had something going on through another V.A. they made sure I felt welcome to come to them for any help I might need. read more

Jason Gonzales was very helpful and knowledgeable. Our visit with Jason was productive and was able to help us with our concerns . My veteran husband was very comfortable talking to Jason read more

I was struggling with the VA claims process until I met Matthew Woodward at the Temecula CalVet location. He was so helpful and knowledgeable with the process and paperwork. I really appreciate the help that he provided! read more

Great service by Jason. This is so much easier than trying to do a claim by yourself. He reminded me of things that I had forgotten and would have left out. Just an outstanding experience. read more

They're not very clear on what documents to bring to the appointment. They'll waste your time. The receptionist was going over what I needed and asked me, "You probably have those documents on your VA app, right?" Implying what is on the app or digital copies would suffice. Then I say there for 30-40 minutes waiting to get called back and when I walk into the representatives office he immediately ask for physical copies and says he can't help me without them. There is a printer sitting right behind him, mind you. Make sure you get it in writing EXACTLY what they need or else they will just refuse to help you. read more

I've been dealing with an ongoing disability case with and for my dad for almost a year now. The entire process has been very confusing, difficult and frustrating. Today we went to the Temecula office for assistance and ended up meeting with Jason. He was super helpful, knowledgeable and kind. I am really grateful we ended up at his desk. I feel hopeful that we now have the assistance we need to get my dad the benefits he needs and deserves. The five star review is for Jason in particular. read more

Very knowledgeable about veterans benefits and very helpful. They are very accommodating to veterans needs.

Very helpful and informative right on target. Good listeners and insight and how the system works. Good location

I am very pleased with the help, guidance and knowledge of Mr. Jason Gonzales. I am completely amazed with the outcome of my appointment. Jason is very professional, kind, honest and very knowledgeable in his line of work. He helped me with answering all my questions about my VA benefits and most of all he is very thorough explaining the whole process . He did not hesitate to give me his email address just in case I have any other questions that may come up after I leave the appointment. I felt very good, respected and very honored with how I was treated by Jason. He is a blessing ! Thank you ! read more