First time visit and you feel welcomed when you walk through the door. Mrs. McDaniel was pleasant and professional. She understood my claim and explained what we needed to show to the VA. I will visit again when needed. read more

friendly helpful courteous they check all the boxes a big help in the community they are the pro bono help veterans like myself need

I started by looking up my local VSO online and saw that I could schedule a 45-minute claims consultation. The soonest available appointment was a month and a half away, so I figured they must be very busy and booked it. I waited a month and a half for my appointment, gathered all of my documents, evidence, and questions, and showed up prepared. Once I arrived, I was told they couldn't help me because they first needed my signed consent to access my VA file, and that process would take an additional 5-7 days. I'm giving one star because this should have been addressed when I scheduled the appointment. If I had been told in advance that a signed consent form was required, I could have completed it beforehand instead of waiting six weeks only to leave without receiving any assistance. It was a complete waste of time and could have been easily avoided with better communication. Unfortunately, my experience felt like it reflected the kind of unnecessary bureaucracy that many veterans encounter. Veterans seeking help deserve better communication and better use of their time. read more

Excellent, professional , caring and informative I would recommend Riverside County Vets read more

I had the best service from Pamela. She provided me the necessary information to file my claim. She is very knowledgeable and professional. I will make sure to follow her advice and when I complete the necessary doctor's appointment. I will follow-up with her to complete my claim with the VA. read more

Pamela was very helpful in providing me information and filing my claim. I would recommend her for knowledge and her ability to help veterans. read more

County staff are knowledgeable, and customer service focused. A bit help for our Vets who don't necessarily navigate technology well and understand these systems. Accessing support shouldn't be hard and the county's office bridges the gap. read more

I needed assistance with a form for the DMV. It was quick and easy making an appointment at the Hemet office. Upon arrival, the receptionist was very nice and made me feel welcome. Pamela came and got me at my appointment time and understood what I needed. I was in and out in 15 minutes. That rarely happens at a government office. The office was clean and everyone there was so helpful. Thank you for taking good care of our veterans. read more

Pamela was so wonderful & such a HUGE help that I left feeling deep gratitude that she has chosen to serve veterans. She answered all my questions clearly & gave me a very clear plan to move forward. I'm forever in her debt & grateful for her help. read more

Valerie was AMAZING! She was so sweet and nice. I came in to get the paperwork for my disabled veterans licenses plate and she just made the whole process so easy. She did not have an attitude and the process did not take more than 10 minutes. read more

This location is clean inside and out and the staff is quite friendly. VA Advocate Nichelle Thompson is an absolute delight and extremely knowledgeable in what she does. ***** Five stars! Nichelle Thompson was professional and guided us in what we needed. She answered all of our questions and gave us ample time without rushing us. We need more people like Nichelle to help our veterans find the assistance they need. God Bless you Nichelle! read more

Greeted proply with security pointing me in the right direction. A little longer than expected wait time... but was acceptable ! Friendly Jennifer Mendoza helped me though the process which went great. read more

The rep knew exactly what I was asking and answered my questions very well. She was so kind and caring. It was very nice to be treated like an important person. That whole office is excellent. read more

First, let these unprofessional security guards go home, they're taking up a lot of the veterans time. This place is a joke, I don't recommend that ANY VETERAN SHOULD COME HERE. The lack of attention to the veterans needs to be addressed. The personnel at the front desk are GHETTO, yes I it, this is not the place help veterans. I'm glad I have my business in San Diego now. It's a shame they didn't hire better staff.... read more

At this time I have absolutely NO comment.just want to get things done.I went there and I left as a Veteran with PTSD things bother me but it's getting done,I hope. read more

My appointment was at 8am. First one there, didn't get seen until 8:22. When I did get seen, the va vso rep did not have his CAC ID so he was not able to log onto the VA. Had to reschedule for another 3/4 months out. Ridiculous. read more

Very clean location and very professional. I was dealt with the most high respect the counselor was great and worth her weight in gold. Thank You! read more

This place is top notch!!! I cannot say enough good things about this office and the staff. What an amazing organization. My mother and I received an immeasurable amount of help from Gregory Mortell. Navigating the process of filling out VA paperwork can be difficult but because Mr Mortell is so knowledgeable, efficient ,patient and most importantly compassionate , we were able to get it done . My mother and I want to express our sincere appreciation for all his help. My Father , who served our country well, would be so happy to have seen the care my mother received from your office and Mr. Mortell! Thank you read more

check in process was easy to navigate. didn't need to wait very long to see the veterans service representative. dd214 was requested and claims process started for survivor benefits. lots of parking with many handicapped spaces. i am very pleased. read more

The VSO in Hemet has been a literal godsend for me, and especially because of Greg Mortell who works there. The office is always clean and the staff are friendly, but the VSO assistance itself is top notch! VA paperwork is so overwhelming and convoluted. Greg is a wealth of knowledge in all regards and has not only made all the processing insanely simple, but he articulates what is going on in a clear, easy to understand manner, and he has the most genuinely positive and helpful personality. I have already recommended several of my fellow Veteran brothers and sisters to this office, and I will continue doing so. read more

Greg, who works in the VA department is very helpful very knowledgeable and extremely nice

Came in to drop off an application like they say we can on phone. Just to fine out I have to call and make an appointment. I told the lady I have been calling for 4 days and the answering service was full. She said they just cleared it. Came out to me car and called again, still full. Veterans deserve more than to be lied to. read more

This is a busy office ! There are only 20 veteran service Officers for Riverside county !!!!! So expect to wait Along time ! It took three separate trips to this office to To finally get a chance to be seen . My first attempt was at 11 AM to which I was told sorry there are two people in front of you and they go to lunch at 12 so come back. So my second attempt was at 3 pm to which I was told there are four people in front of you and we close at five so come back another day . My last attempt was at 8 am am when they open & already 11 people were in line infront of me . I had so many questions but was shut down immediately by snarky comments before I could Finish my sentence by the overworked non friendly senior veterans rep named Jeanette . She said sorry " I'm a veteran myself I did 20 years in the marines and this is how I talk " ! Makes you uncomfortable to ask Any further questions . My husband has a brain injury a , Spinal chord injury and grand mal seizures . We asked about an individual unemployability rating to state that he's unemployable due to these conditions. To which Jeanette says " Steven Hawkins works and he's in a wheel chair , and plenty of people work who have seizures " she made us feel like we were worthless pieces of crap asking for a hand Out . Then she tells me & if you get paid to be his caregiver be Prepared to be cut cause the program is getting axed . Followed by have a great day ! She made us feel like we were trying to ask her for money . Or like we are taking money from her pocket specifically . I don't understand why people who work for the VA are so cruel and rude . read more

Riverside County Veterans Services - Veterans Organizations Near Me - Hemet, California

I went to this department just to get aq form, that DMV said I must have. I was handed a brochure at the the local Veterans clinic giving me the address of the Indio Office and giving the office hours, M,T, Th, F 9:00 am to 4 p.m.. A friendly county employee, from another department showed me the office. This was a Friday, the door was locked. The county employee knocked on the door, and was greeted with this is Friday we are closed. I heard enough noise to know there were other employees inside. I said all I wanted was the form, and since, I had called the day before to verify, that anyone would be able to give me the form, and i would be out of there in less than 5 minutes. I showed the Veteran's Services (sic) employee, the material I had showing that they were supposed to be open. He took, went inside, and came back a few minutes later, and said they were closed. I guess there offer no services to veterans on Friday, or do they ever offer services read more

First of all, this office is shared with other county services who are trying to help numerous different programs. Additionally, there aren't many State Veterans resources available for Vets in South Riverside County. This office is staffed by only 2 veteran representatives three days a week, one day a week there is only one. There is an additional vet who helps coordinate personnel in line to help streamline the process, but he keeps everyone informed on the progress and flow of individuals. The staff has to shut down in order take lunch and to go home so make sure you prepare ahead of time to go into the office and depending upon when you arrive you may have to wait for a bit of time. The staff is quite friendly and very knowledgable in the benefits veterans rate. They are extremely efficient in the handling and processing of requests for you and clearly explain everything in detail for you to understand. I will gladly return and refer my friends, colleagues, and fellow veterans who wish to have their benefits explained or handled. I can only give 4 stars due to them being under staffed, which is not their problem, but it still impacts their overall score for efficiency. read more

The county of Riverside Veterans Services is a big joke. I applied for aid and attendance and received it 3 months later. The county of Riverside counted it as income even though I was using it to pay my caregiver all of it every month, that is what it is for. So then the state of California cut off my medical. The county workers don't know the law and don't care what the law is. Aid and attendance is for medical purposes like helping you when you need. That is why it is called aid and attendance. You don' pay taxes on it. So now I have to pay Medicare $144 every month and I have to pay the ambulance $150 and the emergency room $125 and and I have to pay the hospital every day for 5 days. I think that there has to be a better government than riverside county. I know about Jeanette Philips, She is the one that screwed me up saying that aid and attendance is income and then shortly there after they said she retired. Evidently she didn't retire just moved to a different office. She will answer to the Lord. read more

I came in because I needed a form for my daughter to go to school. A few years ago this used to take over an hour just to get a hold of the form but for the last two years I've been in and out in five minutes. Great experience. read more