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    Disabled Veterans Charities

    2.5 (6 reviews)
    Closed 10:00 am - 6:00 pm

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    Photo of Ray S.
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    4 months ago

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    6 months ago

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    11 months ago

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    8 years ago

    They closed the Thrift Stores and no longer pick-up donations

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    Riverside County Veterans Services

    Riverside County Veterans Services

    4.2
    (45 reviews)

    Tony was so caring, compassionate, helpful, and knowledgeable. He knew just how to help and he…read moremade the process so smooth.

    I want to recognize that my assigned Veteran Service Officer has been helpful and willing to assist…read moreme. Unfortunately, my experience with another staff member, Oliver, has been consistently disappointing and has left me questioning the level of customer service veterans receive when contacting the office. While I was traveling, my assigned VSO provided me with his cell phone number and specifically instructed me to text him the following week for an update regarding my claim. I followed those instructions exactly. After sending multiple text messages and receiving no response, I called the office simply to verify that I had written down the correct phone number. Oliver answered the phone. I began explaining that my VSO had asked me to text him but I had not received a response and wanted to verify I had the correct number. Before I could even finish my sentence, Oliver interrupted me and said, "We don't do text messages. That's not our protocol. You have to come in if you want to see him." I explained that I was traveling, making an in-person visit impossible, and reiterated that I was only following the instructions my VSO had personally given me. Oliver again repeated that they do not do text messages and that I would have to come into the office. I then clarified that I was not asking him to provide me with a phone number. I simply wanted to read back the number my VSO had already given me so he could tell me whether I had copied it correctly. Oliver refused, again stating that I would have to come into the office. At no point did he attempt to help solve the problem. He did not offer to take a message for my VSO, ask for my contact information, let me know when my VSO might be available, or suggest any alternative way to communicate while I was traveling. Instead, I repeatedly received the same response: "You have to come in." Eventually, I asked why I felt like I was getting the runaround. I explained that I was simply following the instructions my VSO had given me and that repeatedly telling me "we don't do text messages" was not addressing my situation. I remained calm and respectful throughout the conversation, although I will admit my frustration became apparent after repeatedly being interrupted and denied any assistance. This is unfortunately the second interaction I have had with Oliver, and both experiences have been remarkably similar. He has consistently come across as abrupt, dismissive, and unwilling to listen before responding. Veterans often call because they need guidance, especially when circumstances prevent them from coming into the office. A few moments of active listening and a willingness to explore solutions can make a tremendous difference. My intention is not to criticize the entire Riverside County Veteran Service Office. I appreciate the work that many of the VSOs do on behalf of veterans. My hope is simply that this feedback helps improve the customer service experience, because every veteran deserves to feel heard, respected, and genuinely assisted when reaching out for help.

    Veterans Transition Support

    Veterans Transition Support

    5.0
    (2 reviews)

    I have been a volunteer with Veterans Transition Support since 2014, and I have had the opportunity…read moreto watch this organization grow and see firsthand the impact it has had on veterans, active-duty service members, and their families. What makes VTS special is that the focus has always remained on helping people successfully navigate the transition from military service into civilian life. Whether it is career training, education, VA benefits information, resources, or simply helping someone figure out their next step, the volunteers genuinely care about the people who walk through the door. VTS is an all-volunteer organization, and I am proud of the work this team has done over the years and the thousands of military members and veterans we have been able to serve. After volunteering here since 2014, I can confidently give Veterans Transition Support five stars and recommend the organization to anyone in the military or veteran community looking for support, training, resources, or direction.

    Russell, Kathy, and the team at Veterans Transition Support, I humbly thank you all for your love…read moreand support! The loving and caring of giving back to all of us veterans! Your time, dedication, and support to fellow brothers and sisters in arms as well as spouses is the utmost, absolute most professional care I've known and received! You all have helped hundreds in getting and pursuing exciting careers allowing us to find jobs and provide for our families! Thank you all so much for giving back to those who gave all! Thank you for your service to our country and our veterans! I love and thank you guys for providing this goldmine of certifications for us!

    Disabled Veterans Charities - nonprofit - Updated August 2026

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