To Guadalupe P.,
We at R.C.S. are deeply sorry you feel this way. Unfortunately you failed to mention the facts correctly. Running a business is not always the easiest job as sometimes product gets delayed on shipping and and emergency dispatches come in which happens to be a service we offer. We tried scheduling your install for early morning or late at night, since you are a small coffee shop sized unit did not want to be working on top of the couple patrons you bring in. This was turned down by yourself and so we did show up at the time you requested and just as we pictured it, you customers did not want us working above them so we did have to reschedule. Unfortunately you are not our only clients as we had others scheduled. Your lack of understanding this allowed you to grow impatient and you cancelled the install. You failed to read the contract where it states very clearly that there is a cancellation fee. This fee is to insure that our time is not wasted, as it valuable just as yours is. You also did not mention the HUGE discount we gave you right from the start because of the close friendship and being neighbors for so long. In business things happen sometimes beyond the control of us, just as many times your restaurant runs out of certain things or has an item on the menu you actually do not have. How we go about handling our frustration depends on us as individuals. Again we are sorry for your ill feelings and even called back to reschedule and reconcile a week later but again the lack of patience as to wanting the parts to be shown to you right away after we had already returned then was inconceivable and could not be done in the small time frame you demanded. If there is anything we can do or if patience has payed you a visit please call us as we would be happy to be your only Choice for security.
Best Regards,
Ron Kunze
Owner
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