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    Homestar Security ADT

    4.7 (168 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 1 month ago

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    10 minutes

    Response rate

    100%

    Services - Homestar Security ADT

    Home automation repair

    Component automation

    Security monitoring services

    2 More Services

    Security system installation

    Home system automation

    Homestar Security ADT Photos

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    2 months ago

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    1 year ago

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    1 year ago

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    Brian P.

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    2 years ago

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    1 year ago

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    1 year ago

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    Brian P.

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    1 year ago

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    Brian P.

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    9 months ago

    Terrible service and then demand the contract be paid out to the end when you have gone with another company.

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    1 year ago

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    Brian P.

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    1 year ago

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    Brian P.

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    2 years ago

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    Brian P.

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    3 years ago

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    Brian P.

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    2 years ago

    Super fast, easy, informative consultation. Brian is very personable. Will update once installation is completed.

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    2 years ago

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    Brian P.

    Thank you, we really appreciate it!

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    2 years ago

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    Brian P.

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    2 years ago

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    4 years ago

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    Brian P.

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    5 years ago

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    Brian P.

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    2 years ago

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    Brian P.

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    2 years ago

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    Brian P.

    Thank you! We appreciate you and appreciate the opportunity. -Brian

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    4 years ago

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    Brian P.

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    2 years ago

    Thank you Brian! Really good Service with ADT sensor security and Camaras. I really recommend!

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    2 years ago

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    3 years ago

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    Brian P.

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    5 years ago

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    Brian P.

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    2 years ago

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    Brian P.

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    2 years ago

    Horrible customer service repeated service calls, nothing fixed. Technicians are rude.

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    Brian P.

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    3 years ago

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    Brian P.

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    5 years ago

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    Brian P.

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    2 years ago

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    Brian P.

    Thank you, Ronald! It was our pleasure!

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    4 years ago

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    5 years ago

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    Brian P.

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    5 years ago

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    5 years ago

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    2 years ago

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    5 years ago

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    4 years ago

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    2 years ago

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    Brian P.

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    3 years ago

    Responsive customer service. Seems organized and ready to meet people's needs. Five stars for that

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    Page 1 of 5

    Ask the Community - Homestar Security ADT

    Can you support Napco Gemini alarm system?

    Hello! Thank you for reaching out to us. Unfortunately, the Gemini system is not compatible with ADT monitoring. However, we may be able to use existing door and window contacts depending on the condition. In this situation, we typically upgrade the… Read more

    Do you have to have WiFi to be monitored by ADT?

    Hi Jack, No wifi is required for the alarm monitoring. ADT uses a Verizon GSM integrated into the… Read more

    Does Sam work here ? I need his number I have a scheduled appointment

    There is no Sam here sorry.

    What brand do you use for the doorbell camera?

    Hello! We use several brands. Google, skybell, ADT .

    What areas do you service?

    Hi! Thank you for your question, we service the majority of southern California, from LA to Temecula to Victorville and everywhere in between. Let us know if we can help!… Read more

    What is the monthly cost for a small home?

    Hi Cathy, thanks for reaching out, the monthly service ranges based on services the range is from $36.99 to $65.99 depending. Best thing is to have me come visit to address your needs.

    View All 7 Questions

    Review Highlights - Homestar Security ADT

    He explained to me how to use all of the new equipment very clearly & I just can't thank Brian & JoJo enough!

    Mentioned in 137 reviews

    Read more highlights

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    Jack Wires Comnunications - Residential security cameras installation

    Jack Wires Comnunications

    (142 reviews)

    I live in a new Lennar build here in Ontario so I was worried how wiring would work when it came to…read moreinstalling ethernet ports that extended from one room on the second floor to the guest bedrooms. I contacted Ricardo after checking out his reviews, he responded quickly and we easily set up an appointment. He discussed possible options of placement of the ports since the roof and outer walling might pose an issue, but he was able to find good placement of my ports. Job was done quick and easy in less than 2 hours. Aside from making a hole in the wall for the ethernet port placement, no additional breakage of the wall was necessary. Ricardo did say that in some cases, depending on the walling and roofs, breakage of the wall would be necessary for some people, but not mine fortunately. Ricardo and is colleague were awesome, professional yet friendly and personable. They cleaned up after themselves and did an overall fantastic job to make any streaks or scrapes anywhere. HIGHLY recommended if you are looking to have ethernet ports installed that extend from your main router/modem that go through the wall/roof so you don't have ethernet cords lying around on the floor.

    Ricardo and his team did an awesome job installing a security camera system. Friendly and…read moreprofessional service. Good communication with Ricardo. He answered all my questions in a timely manner and offered additional information to consider. Negotiations on cost were straightforward and no pressure or surprises. He makes you aware of options and recommendations, and lets you decide. Cost for his services was better than others, and I felt more comfortable using his company. They know what they're doing and I would have no hesitation using them again for any of my electronic wiring needs.

    Direct Protection Security - Adt Authorized Dealer - At your service

    Direct Protection Security - Adt Authorized Dealer

    (377 reviews)

    I had no issues with the alarm service itself. But I do have major issues with shady business…read morepractices. I do realize that ADT corporate is different from installers like DPS and my complaint is more with corporate, but I feel it is my duty to inform potential DPS customers what it is like to work with ADT. DPS did my initial install and while they have been professional and courteous, they are attached to a deceitful company. Last fall, I decided to sell my house. I wanted to upgrade my control panel to an all-digital panel as part of sprucing up the house for sale. A tech came out to check out my equipment. He quoted me a price for the new panel and came out the next day to install it. I have now moved and called ADT to cancel my service. I was informed that when I upgraded my control panel, I signed a 2 year contract. Well, I was not informed of this by the tech. Did I read the purchase document for the panel? No. I'm admitting fault on that - but I was told it was just for the panel. Again, I told ADT (both in my initial reach out and in person with the tech) that I was doing this to upgrade for a MOVE. I made it clear I was LEAVING. Why on earth would I agree to a 2-year contract extension? After more than an hour on the phone with ADT trying to get it canceled (I was transferred 5 times) I was told I got the penalty reduced to "$22/month for 12 months." Before I signed (as I was in a hurry as I was at work and had already spent more than hour trying to get a simple contract canceled), I asked the account manager if there were any other hidden fees associated with the contract. He said no. Imagine my surprise the next day when a self-install unit arrived at my door with a pricetag posted to my account for ~$400. Once again, the account manager knew I was living with family and did not want or need an alarm. I do believe I was intentionally set up twice - and fell for it. That is on me. It's on ADT that I was set up. Nefarious business practices. I reported this to the BBB and a day or so later, I got an offer from ADT to reduce my penalty by $500. (The penalty was originaly showing as $1,300.) So now it's down to $700 but I am not giving up on principle. I was a customer for more than 8 years. I paid every bill on time every month. When I buy my new home, you can bet for certain it will NOT be with ADT.

    It's been a great experience with Mike & Mart. Our family got a great deal & great service. For…read moresure if I get another place Mike will be the person.

    Homestar Security ADT - securitysystems - Updated May 2026

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