If I could give this location zero stars I would. One of the worst experiences when dealing with staff. They need to train the employees on how to provide better customer service. I wouldn't recommend anyone to come to this specific location. read more

Service so slow. Very hard to reach on the phone....have had to call 10 times before getting through. They lost one of my filled prescriptions and I had to stand there and wait 20 minutes while they searched for it. I finally got fed up and went to a different pharmacy chain. read more

Why does it take so long to pick up your medication? I've been to CVC, and they give it to me as soon as I check in at the register. The last thing I want to do after I get out of work is wait 40 minutes in the lobby for my medication. There needs to be a better way because this is ridiculous. read more

worst customer service I got hanged up on saying hello hello nobody answered me and I got hanged up on and now I'm trying to call to talk to a manager and nobody is answering me and I'm also trying to contact the pharmacy because I ordered my medication to be delivered and I just got it days ago and I just noticed that are expired so they're not making sure that the date to go on the medication is valid you guys need to do better on answering phones. This is so fucking unprofessional and I'm not want to leave reviews but that's so rude on when you're answering the person to get the person's attention over the phone and they just hang up. so fucken rude and unprofessional and disrespectful read more

Garbage staff in pharmacy. 8 people working. 7 standing around looking dumbfounded. Lazy and rude. This rite aid is poorly mismanaged.

The worst pharmacy! It takes an hour to get a meds that being called 30 mins early. They don't have a system, always no staff available to help you. read more

This pharmacy is trash, they refused to transfer my medication when they have made a mistake. Don't trust them

EZ checkout & no problems getting personnel to answer questions. Store is always clean

Im giving 3 stars because I love the icecream but this Mold problem that you guys have has been there too long and by where people pick up their meds is even worse. Please take care of the problem. see pic read more

Rite Aid - Rite aid building with mold by pharmacy pick up - Drugstores Near Me - Perris, California

Would rate less than 0 if I could. They're the first pharmacy that has struggled to fill my medications on time. They'll tell me I can pick it up at one time, then if I arrive at that time the medication is never ready--to the point of being days delayed. If you're someone with chronic illness, this is NOT the location to use. read more

Very busy location. All of The pharmacists are great and very kind and when any of my medications are out of stock they order it right away. Again this pharmacy is so busy the staff and pharmacists are always answering phones and doing their best to fill orders and give great customer service. You as a customer need to do your part and call and follow up. Thanks guys for all you do! Customer since 2007 Guzman Fam read more

Came here earlier today for a couple things, nobody greeted me on the way in which is very rude. Came to pick up some medicine at the pharmacy the girls were nice and helpful. Then I had purchased some things in the front, the cashier believe his name was Neil was not welcoming at all his face looked mad and was very rude and didn't even try acknowledging me. read more

Very very strong smell of windex! Very rude customer service too! I told the cashier if I had time to get a refund so that I wouldn't have to spend my money here I would have gotten one. Passing through buying a gift bag for a birthday party. Next time I'll try Five Below in the same shopping center. Will not be returning. read more

The worst pharmacy in Perris. I will be moving my business to Walgreens here in Perris. This RiteAid has the WORST customer service I have EVER experienced. They are rude and not very helpful. No wonder they have closed down stores, how can they survive this. I will only be going there to get ice cream. read more

After being discharged from the ER yesterday, I called this Rite Aid to verify my prescription was received and ask the cash price because I am currently uninsured. I called the pharmacy twice and no one answered. The 3rd time I called, I called the front end and asked for the pharmacy. After fifteen minutes and being on hold most of those minutes, I gave my phone to my sister and used hers to call the front end. I asked for the manager, explained my situation and the manager stated he would walk back to the pharmacy and get someone to answer the line. I spoke with Chris and he stated he is a pharmacist. I asked about my prescription being filled. He stated they did not fill it because my insurance was denied. I asked for the cash price and also asked why no one called me. He put me on hold and gave me the cash price. I agreed to it and asked if he could fill it as I'd be there in 20 minutes (mind you, they usually call if there's an issue and at this point, my discharge was an hour prior). He said that filling it now was impossible and it would be at least an hour. I asked why, since they failed to do their job. Chris rudely told me that if it's a problem to have another pharmacy fill it. I went through the situation again and he told me to have the doctor send my script elsewhere. I hung up the phone since I was disgusted. I have been having my scripts filled at Rite Aid for at least 10 years. Thanks to ride Chris and him handing me his behind to kiss, I will NEVER shop at Rite Aid again. read more

Rite Aid - a phone screen with a call reminder - Drugstores Near Me - Perris, California

Becky is her name and to tell you she is a Gem is an understatement. She helped me with 3 issues in two weeks. Becky went out of her way to make calls and get me statements during a bad bout of covid of my entire family. She isn't at Rite Aid just for a pay check. Becky takes her job whole heartily, seriously, with compassion and always with a heart warming smile. Becky is an asset to Rite Aid. Rite Aid be aware of her work ethic and reward her for her hard work and above all becuse I watched her interaction with other people who approached her and she was as sweet and helpful to us all no matter what our station in life. Good work Becky. You are one in a million. read more

Horrible service, long wait time, sometimes they tell you the wait will be 1-2 hours just to end up telling you they don't have the medication in stock! Not to mention they keep you on hold for a very long time. I wish I would give 0 STARS read more

Was considering transferring here from CVS but never mind. 4 hours to fill a prescription that was stuff that was already pre-packed. They didn't even have to count pills just slap a label on a box and a jar. Had to stand in line for about 25 minutes and to add insult to injury the staff is rude. read more

The staff here is nonchalant and could care less about helping you. I've been to this location tons of times over the years. Pharmacy is the worse. I'm sure they have crappy customers but I've been here with my mom and by myself and half the time they have no empathy for the customer. The front customer service staff are pretty helpful and nice. It just sucks that the pharmacy lags it especially when you're sitting there waiting for your refill. I call several times to ensure my refill is ready and when I get there I get the response with attitude "idk who you spoke to or if you spoke to anyone but we have nothing ready for you" .... bro I pull out my phone each and every time showing my phone records because they act like you're lying. I wish things were different but sadly I don't think anything will change. Try another pharmacy to avoid the headache here. Happy yelping mis amigos read more

Been going to this location for many years. Just had multiple vaccines in the last couple of months -- both Moderna CoViD shots, 1st shingles shot... I was told to come back today 12/30 for my 2nd shingles shot. So there I am, at the window: "I'm here for my 2nd shot." "Oh, you need to sign up for an appointment." "Well, I'm here now, and you have all my information." "Sorry, we can't sign you up -- you need to go online." "What about walk-in." "Walk-ins are only from 2-3pm, and we only take the first 20 people." So, I tried calling in to the pharmacy to speak with a manager -- multiple times -- and nobody answers. So, I tried calling the store manager, who informed me that he's not a manager over the pharmacy, and all appointments are handled 'through corporate.'" What a joke! I'll drive out of my way to go to CVS from now on -- never going back to Rite Aid, at any location. As I understand it, Rite Aid is now a Walgreens store -- looks like I'm never going to Walgreens again either. read more

I've lived in Perris for the last 2 years. Their waiting time is ridiculously long for the Pharmacy. Every time, no matter if they are fully staffed with 5 people there whether it's inside or the drive thru you look at about more than an hour wait. Switching to another pharmacy. read more

I love this pharmacy the girls in the front are helpful and nice and get my medication ready. They work very hard and fast. I go pick up my medication often and never had a problem. read more

THEY ALWAYS TAKE FORVER. Medicine never seems to be ready. They definitely need better organizing or more people working the front.

Ready to switch pharmacies. This is the second time I pick up medication and the wait inside is just as long as the wait outside. Been here for about an hour now and I'm still 3 cars away from the window.. this is ridiculous read more

Negative NO stars - rude manager. Bad experience. Stopped in on Valentine's evening around 6:50pm feb14th 2019 and original wanted a scoop of vanilla ice cream and they ran out so I settled for cookie dough scoop of ice cream. I walked out the store sat in my car and tasted it and it tasted very gritty like I was sucking on sugar crystals and I ddnt like it. ( keep in mind I LOVE thrifty ice cream and prefer it over other ice cream so this just ddnt taste right to me ) So I went back inside and asked the nice register lady if I could just swap the scoop out for a purchase of a full tub of a Vanilla ice cream and cones and pay the difference. She said let me ask my manager she's our manger for now. The manager comes by and looks at me and aggressively says no we're not switching it out and walked away. I told the nice register lady if that's how you guys are going to treat people here maybe you should take your guarantee satisfaction note OFF your ice cream window. P.S even the website is big on customer satisfaction. The manager was a rude older Caucasian women.. maybe she's mad she had to work on valentines. Idk but her attitude was extremely funky. Don't waste your money with rude people like this. You deserve to be treated better as customers. read more

Rite Aid - a screenshot of a cell phone - Drugstores Near Me - Perris, California

The pharmacy staff is the worst!! Unprofessional, rude and my prescriptions are almost never ready even when I call ahead of time. My biggest issue with them is their lack of professionalism and privacy. Nobody should know what my medications are for but me. Yet, there is also that one pharmacist who states it loudly enough that the entire store can probably hear. I am pretty sure that is a HIPPA violation. Not that it matters since they have been conducting business in this manner for years and nobody seems to do anything about it. Save yourself some grief and take your prescriptions elsewhere if you can. read more

The waiting time for the pharmacy is soo ridiculously long. They have poor time and queue management.. I'm transferring out my prescription, every time I go seems I waiting more and more for my prescription l. Also they are usually out or low on some meds they won't tell you till you start to wonder why the only gave you one of your prescriptions and not the one you actually needed they won't tell you till you call and call about it, then finally they tell you we won't have it restocked till after the weekend... wow really great job on not meeting supply and demand. If there was a negative -5 start I would be requesting 100 of them read more

It took almost 4 hours to get my medication from Rite Aid, after the referral from the Urgent Care. My son is suffering with an ear infection, and Rite Aid took 4 hours to prepare: Acetaminophen (Tylenol), Ibuprofen (Aspirin), a Saline Nasal Spray, and one of the most commonly prescribed antibiotics in the world, Amoxicillin. Aside from the Amoxicillin, the other three are actually over the counter. Because of the electronic nature of the prescriptions, I didn't have a copy of what was ordered, I just told them to send it directly to the pharmacy and I would pick it up there. What a sucker I am... I had to wait an hour in that line to watch one person check out customers that was never less than 10 people, and wasn't when I left. And this was to be told to come back 2 hours later! Where I waited on another hour long line! And IT STILL WASN'T READY!!! Took them another 10 minutes after I told them it's been almost 4 hours since it was called in. They also don't answer their phones.. I get they're busy, but people who are sick and need their medication don't have the luxury to hear that excuse. Maybe hire someone else to help at the counter. Maybe when it gets busy, call in for help. If I can avoid this pharmacy in the future, I will. read more

This pharmacy is by far the worst I've ever been to. Prescription can never be filed in a timely matter. It's been three times they take 8 + hours to get any prescriptions out. Go to pick up and they say come back in an hour, when I return they again add more time before it's ready. read more

I stopped into this Rite-Aid because I was needing to get some more cowbell and some candy. This Rite-Aid didn't have any cowbell(most don't) but they did have an excellent candy section. They also had an ice cream section in store with over 10 flavors which was impressive. This Rite-Aid feels like most Rite-Aids which is good. Nothing crazy stood out, there were no smells, spills or unstocked shelves. A worker even asked if I needed help picking out some candy, which was nice. This Rite-Aid didn't leave a bad impression with me which is good and if I am ever in the area looking for candy or cowbell I'll be sure to come back here. read more

Came in today to get ice cream for my nephew Ariana is a great worker ! She was very kind and had a smile on her face

No one answers the phone and I drove 30 minutes to this location only to find a paper stating closed early due to understaffing read more

Rite Aid - Worse rite aid ever - Drugstores Near Me - Perris, California

See all

My son and I went in to get our Covid booster shots. The woman administering the shots was very rude. She actually rolled her eyes at me. because I had forgotten that I had given the counter person my shot card. When I was done, I left with my son (adult 39 years old). He says the lady asked him a question and when he didn't understand she repeated it loudly as if he was deaf or impaired. I'm retired and, in the past, worked at Customer Service for over 30 years. She is definitely one of the rudest Medical workers I have come across. read more

I really like Rite Aid I always find everything I need here a lot of people inside the store everyone at work. Very nice

if there was a rate zero i would rate zero literally the worst riteaid in my life i have ever witnessed. if your planning on transferring your medication be prepared to wait over a week for them to finally get it right. i'm disgusted by how unprofessional this rite aid pharmacy is. extremely understaffed. they have the longest line to even get your medication. after i waited 5 days to finally get my medication. i come to pick it up & there's 12 people in line. so do not recommend this pharmacy at all. read more

My mother is 75 years old. She has chronic pain caused by several issues which I won't list for the public. She has been getting her medication from this location for 5 years. Normally she doesn't have issues aside from one pharmacist who will question why she needs pain meds etc. she normally lets him know her condition and all is well. Today the same pharmacist questioned her again and asked her to have her doctor provide a summary of her diagnosis before he would refill her medication. My mother has had to chase down her doctor to get him to fax the pharmacist which isn't that simple. It's now close to the end of the business day and she is sitting here with no 30 day refill. Does RiteAid have a new policy? Why is a chronic pain senior citizen at the mercy of a pharmacist? Why is my mother having to do all the leg work to get a refill? Why would someone who has been treated with the same opioids (no increase in MG) for a medical condition be denied a refill knowing the physical and mental impact? Is this ethical medical treatment? read more

Horrible service with the pharmacy! Waited over 20 minutes in line with only one customer ahead who had already been waiting for 10 minutes. Three people in the back, one eating the other on the phone and one running around looking for god knows what. Avoid this pharmacy if possible or plan on waiting for them to get it together. read more

This pharmacy is a joke. Poor time management even with 6 people standing around in there. Waited over an hour for a simple routine medication pick up. read more

DO NOT! I repeat DO NOT GET YOUR MEDICINE FROM THIS PHARMACY! They have no customer service what's so ever. They weren't closed but were about to and refused to give me my medicine. Mind you I just came from the hospital!!!!!!!!!! And I'm in extreme pain... instead of giving me my medicine they argued with me for 20 minutes saying they are about to close! How ridiculous! U have been warned of the sorry of an excuse of a pharmacy this is!!!!!!! read more

The worst pharmacists ever. They have a sign on the site saying "for us it is personal", this isn't true. They don't give a damn about anyone and if you don't like it just go somewhere else. I went in there an hour and a half before they close and they refused to fill my prescription the same day even when it was too simple without any mixing involved. I was told from the pharmacist that it will be the next day or you can take your prescription somewhere else. They don't care about anyone, their customer service is awful. The name Rite Aid has been damaged by this pharmacy. Take your medication to Walmart or the Nuevo Pharmacy, both are much better if you need a quick service. read more