I'm shocked to see so many 1-star reviews! I have been using Raincross for many years and have always gotten good service, even after the pharmacy was sold to new owners. Raincross tracks my regular prescriptions and has them ready for me when I am due for refills. They know me on sight and always greet me by name. The best part is that they are so fast in getting prescriptions ready. Whenever my doctors calls in a new prescription, it's usually done within an hour. They also text or call me to let me know it's ready. No getting jerked around and made to wait for hours like at CVS or Walgreens. The only downside is that they do close for lunch around 1:30-2:00, and they are not open on weekends or after 5:30 p.m. This is standard for most of the small pharmacies in town. So, not great for after-hours prescriptions, but very good for regular service during the day. read more

So I'm sorry to say this pharmacy is not very friendly, they actually don't take any prescription "help" from good RX, or anything like it. So while waiting the down stairs folks send you up stairs to use the restroom then the upstairs folks say welp, we're way to busy to keep up with a key!! They are very busy and important! So important they forget if they don't have patients they don't have jobs. read more

Poor customer service after I've used them for over 5 years. Perhaps there is new management and leadership, under which the manager I spoke with, Evelyn, was very unhelpful and dismissive. She got flustered when I was proposing options for us to see if we could solve a problem that she had no interest in solving. Instead, she curtly suggested the obvious option: find a different pharmacy if I didn't like the service she provided. To be clear, she wasn't trying to provide any service beyond telling me in a rather dismissive way that the medication in question wasn't in stock and that she didn't know when it would be in again, because it was on backorder for that particular strength. I then inquired whether we should ask the physician to consider the strength based on whatever this pharmacy had available or could order. At this point, Evelyn told me she wasn't going to keep going with all the "back and forth" (me trying to find solutions to continue doing business here after 5 years) and that I could find a different pharmacy to do business with. I certainly will. So long, Raincross Pharmacy. And as for "Good Neighbor" Pharmacy, you are being seen as a poor neighbor because of Evelyn's poor customer service. I know it's quite possible for her to be a great employee otherwise, but she certainly needs to be trained or challenged about how she handled this situation because she blew it. read more

I have been a customer for years and have watched the quality of service spiral down. On Friday morning, I called in a refill and was told they would need to contact the doctor. I heard nothing from the pharmacy on Friday. On Monday morning, still nothing from Raincross Pharmacy so I contacted the doctor, who confirmed the prescription had been sent over the previous Friday. I contacted Raincross Pharmacy and was told the prescription was ready for pickup. They made no mention of any difficulty. When I picked up the prescription, they gave me 30 capsules, when the prescription calls for 90. They claimed the doctor changed the prescription. I contacted the doctor again and she verified she had sent a prescription for 90 capsules. In addition to lying, Raincross Pharmacy now gouged me, charging 50 percent of the 90-capsule price for 30 capsules. They blamed their behavior on the doctor. I don't know if the powers-that-be at Raincross Pharmacy are thieves, liars or just incompetent, but I will stay away regardless. read more

This pharmacy has really gone downhill. All the great staff have either retired or quit. The service is the worst! Best not to call this pharmacy, they put you on hold and never return to the phone. read more

I came here for my 2nd covid booster, all of the staff were super kind and professional. We got our booster super quick, the pharmacist did such a great job! I usually hate needles and shots, but it was so painless I didn't even realize it was done read more

Best pharmacy in Riverside. The ladies all know you by first name. Get my covid and flu shots right there in house. Gary

I've been going to this Pharmacy for years and I've been getting my glaucoma medication for my eye's, and also for my dry eyes too. I went to the doctors office last week on Thursday, July 27 to get my medication refilled before 8/1/23 today . My medication was prescribed to Rite Aid pharmacy in Canyon in Crest after I had to explain to my physician that I suffer from glaucoma and both of my eyes and dryness on top of that. The doctor has prescribed me last week medication's that gives me blurry vision dryness of eyes, which I cannot afford to take with my existing condition today I went to the doctors office to see what the heck was going on with my medication that was supposed to be filled on Friday which I couldn't get because of the side effects. So today I see my doctor to explain to him he needs to re-issue a different medication. He was not in today. The girl at the front desk called the doctor to have him change my medication before I left Raincross medical group. I went downstairs to rainCross pharmacy to ask them if they can give me a favor to check to see if the new medication that Dr. Colin Christensen add prescribed to me if there was any side effects Nancy,and Glenda the pharmacist were very rude to me. They told me you're getting your prescription done at Rite Aid in Canyon Crest correct we can't help you go ask them that question. Nancy told me she didn't have time for me and Glenda was rude and told me to go somewhere else. There supposed to be professional women who chose to be in this industry of medical industry for the patients supposedly that's why they chose that chosen profession that they're in. Their true colors came out today. When they told me they had no time to help me and to go ask Rite Aid for help. I was treated horribly and discriminated on after I've been going there for years picking up my medication. It doesn't matter where I go take my medication to get refilled at . If one pharmacy is closer than the other the other one Raincross is closer to my work. And Rite Aid in Canyon Crest is closer to my home. I felt treated like a second class citizen, and very discriminated on.! Nancy then said to me very rudely. I don't have time to help you and was making faces with her eyes giving me dirty looks. Belinda said take your medication elsewhere. I've already called my insurance company HealthNet and reported this pharmacy to the grievance department at Health Net and have informed him what has transpired these two women have sour attitudes, and should not be in their chosen profession!. read more

Raincross Pharmacy - This is Nancy.These 2 women are some one that you can find in a cage in the kennel and I think I'm putting it nicely.! - Drugstores Near Me - Riverside, California

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DO NOT USE. They changed ownership and the new owner is cheap and hires incompetent staff. I had been going there for 30 years but I'm not going anymore. I recommend anywhere but here!!! read more

These ladies are so very friendly and knowledge about with many of my questions. I had a specific question regarding meds for a dear partner and they were so kind, considerate and compassionate that I burst into tears. The pharmacist held me until I could compose myself. I think it was the first time I lost it since we got this diagnosis. I know we are in good hands. read more

I can't recommend this pharmacy enough! The staff is always friendly and works efficiently to get my monthly subscriptions taken care of. I've never been to a pharmacy (or any medical establishment) where the staff remembers my name each time and it's always a great feeling. As silly as it sounds, I look forward to my visits to the pharmacy now because it is always stress free and welcoming thanks to the Raincross pharmacy team. Thank you :) read more

We love this pharmacy!! All of the girls are amazing! They are very efficient and never keep us waiting. Excellent service and always a smile! read more

I'll never go to another big brand pharmacy, if I don't have to. There pricing on medicine, if you have to pay cash, is very low. The staff is super friendly and even takes the time out to be personal with you by remembering your name. They are all very genuine and caring. Have not had a bad experience yet. read more

I get all my medication here. All the girls there are always so sweet and you can tell they love working there. I haven't had any issues and the Pharmacist are quick to fill your medications. I'm so happy I don't have to talk to a machine to get medications filled or to get help! read more

This is the privately owned, home town type pharmacy everyone likes to go to and bring their business to people who give you extra attention. Great staff, wonderful response time, and people who go the extra mile. read more

Raincross Pharmacy is great. They will have your prescription filled in 10 minutes usually, unless of course they're waiting on a doctor or insurance company to get back to them. Unlike other pharmacies, Raincross doesn't slack around. Raincross pharmacy techs type quickly. You are in and out, in a time shorter than it would be than a trip to the grocery store. You can go to CVS or another place and wait an hour. Or you can come to Raincross and wait 10 minutes. The employees are knowledgeable. They are quick with insurance. They are quick with filling the bottle and labeling it. They also know, in their heads as well as their computer, when they are out of something, and will let you know immediately with no snailing around. I almost rated them 4 stars instead of 5 because being small, they are sometimes out of what you may need. But I decided to give 5 stars anyway because the people who work there, are super intelligent and super quick. They also accept a wide-range of insurance. Raincross Pharmacy is proof that other pharmacies employ laggers and peck-typists. Like I said, there is no ridiculous wait-time at Raincross unless they are waiting on a doctor or insurance rep to get back to them. I love this pharmacy and I love the people who work there, and I love the manager for having a first rate operation. read more

Everyone is so great here, I cannot express enough! This pharmacy has a small town feel and they are so friendly andFAST! I dont even live near this pharmacy but Its worth the drive for me. read more

My family has been customers to this Pharmacy for the past 20 years. I recently go here once a month to get a prescription filled. This month I was told that even though I'm an existing customer that the new owner will not accept a prescription because my doctor was is Redlands. This is one of his offices because he also has offices in Riverside. The lady at the front counter did not care if I was a returning customer so I asked for the owners number. She gave me a business card and said that I could try my chances! I felt discrimated against. read more

You couldn't ask for more caring and professional staff. Rick the pharmacist there has an amazing support team. They go beyond what you'd expect to get you what your doctor has prescribed. Also very knowledgeable about mess and over the counter remedies. Fast? Forget about it! They say 15 minutes, don't be surprised when they have it ready in 10! Love them all! read more

Small pharmacy with a friendly and efficient staff!

We have been going here for over 15 years now. That's a testament to how good they are. The staff is knowledgeable, friendly, and efficient. This is the way pharmacies used to be and the way they should still be. My only complaint is that they aren't open 24 hours and I have to go to CVS every once in a great while. When I do, it reminds me of how good a small local pharmacy like Raincross is. read more