VERY HELPFUL STAFF! I walked-in to grab a few items for a quick trip and the lady at the counter was so helpful and kind! This is my first time setting up my rewards points with Rite Aid and she took the time to explain how to get the most out of my membership! She wasn't pushy and I decided to sign-up because there's opportunities for decent savings at this store. I'll definitely be returning as I didn't encounter any issues or lines. I located my Emergen-C vitamins and a few snacks quickly! My only concern is that a few of the shelves were bare, it gave me COVID-19 vibes. Overall, it's close to the 10 freeway and near a few hotels and hubs in Ontario. read more

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I showed up at 9:57 pm and they had the doors locked already. Business hours are advertised open until 10:00 pm.

This Rite Aid Store is always like a "Plan B" for me. Whenever I don't have any nearby options to get a desired product (Ex: Gillette After Shave Gel, Hot Shot Flying Insect Killer, GNC Pro Performance Weight Gainer etc.) I come to this store, and they never disappoint me. I also got the 2nd (Second) COVID-19 Booster from here. The people who work here are quite helpful and nice. However, the product price always seems higher than the other stores like Target and Walmart. read more

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Why does this place still insist on taking my refills when I have already transferred my stuff out of there seriously you thought I was going to come back after you guys decided to accuse me of picking up my RX when I never did you billed my insurance and I had to pay out of pocket and file multiple police reports this pharmacy is a giant SCAM they lie the people are rude and they don't know what is going where the other place has cancled my RX from going there yet you still harass me with your text messages I put stop and you dum A$$es send me about 30 messages in a row go away I have a new place to go that doesn't harass me or bother me geeze no wonder Rite aids are going out of business I can't wait until they are all gone and they stop bugging me my attorney will be contacting you dum A$$es read more

I find this store to be one of the most frustrating businesses I've ever dealt with . They seem to be too lazy to do their job and then give some excuse about the medicine being a controlled substance . All that being the case if it's a serious substance it should be treated seriously where the side effects of not having a refill work is indeed an unsafe Health practice . They're automatic system will not take an order but what happens is it takes it for the next day and probably get sent to the doctor's office to fill out the forms all over again at the very last minute and it just doesn't happen . They don't give a rip they don't take care of their store it's just one lousy place to do business if that's what you can even call it read more

Honestly the ONLY person from this location I can't stand is MAURO he's rude and super sarcastic, he makes rude comments, then laughs as if it's funny but it's not. Him alone makes my experiences 2 because he's the only one that usually attends to us at register. I've complained to Henry the pharmacist but nothing gets done. read more

I called to get my prescription filled and they gave my husband another medicine I no longer take. When I called back up there they said once it leaves the pharmacy they can't take it back. I told them I didn't call for it to be refilled.No refund and I'm stuck with medicine I longer take. They just fill prescriptions to rip people off. read more

Not the greatest area, but the store was fairly organized and good selection of ice cream. Service was nothing great. With the creepy drunk people in the parking lot I'll have to hard pass coming again at night ha ha YIKES! read more

As far as Rite AIDS go, this is a nice one. It's a bigger store than the one near my home and the employees are super friendly (love it when employees laugh, joke around and. Engage in Smalltalk) read more

Rite Aid - Drugstores Near Me - Ontario, California

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When will this Rite Aid learn? They are losing so many customers due to Henry that works in the pharmacy. This guy is really rude and cannot be leave Rite Aid allows there employees to be so rude to customers. read more

Rite Aid - Drugstores Near Me - Ontario, California

Well stocked Rite Aid with good customer service. Pricing of merchandise high versus competition. Only good to grab a quick item. Full selection of wine and liquor. read more

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They used to give you a courtesy call to remind you to pick up your prescription; well, not anymore.

I went this morning to purchase a $25 gift card and the stupid cashier charged me $500! How the hell do you hear $500 over $25? So now I'm out $500 in my checking account and have to wait until Monday or Tuesday to get my money back! Are you kidding me? Use common sense and VERIFY before your enter the price for a gift card, especially on such a high amount. This is absolutely ridiculous and so inconvenient. It's not that hard to be a cashier, I did that job in high school. read more

Few things to mention; most of the stars are for thrifty ice cream. Yes, this location has a little parlor. Cheap, yummy ice cream? I'm all in. Awful Rite Aid. The outside of this place is almost enough to make me keep driving to another location. Totally run down. The ice cream is just so-so. Not the best... seems like they might be a bit old and some are frost bitten. But in a pinch this is still decent thrifty ice cream. read more

Rite Aid - Drugstores Near Me - Ontario, California

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We came for an ice cream cone on this hot evening and was told by the employee at the front who appeared to be working solo that their ice cream was down because their "scoopers were clogged". read more

I've only gotten two prescriptions here and I'm about to never come back. I've been waiting nearly 30 minutes. It's not very busy. Pharmacist said he would be right with me and walked off over 10 minutes ago. I highly recommend using another pharmacy. I wish I could've saved the time I wasted waiting here. read more

Rite Aid - Waiting while no one is being helped. This is ridiculous. - Drugstores Near Me - Ontario, California

Revisited, service is improving, will see if they can keep the trend going. Mew pharmacist was very mice.

I can care less about the rest of the store, because I come here just for the rite aid ice cream :) everything else in the store is overpriced!! but this is where i come for some cheap ice cream!! despite how there has been a recent price increase, it's still cheaper than baskin robbins, and it tastes better!! :P on valentines day or anniversary of break ups, i come here and get the pint (yes, i finish it) one time it was really annoying though, the guy who worked there was all like, you arent gonna finish this.. pssh -_-' idiot!! i'll finish it EVENTUALLY *rawr* read more

Came in early today to fill 2 prescriptions, ibprofine and Tylenol 3. Both 30 pills each, enough to last me 2 weeks because I broke 2 bones in my toe and am in serious pain. I dropped my prescription off and my husband picked it up. As I went to take it I noticed there was not very many inside the Tylenol container, I counted it out, 10 pills.... I remember the prescription being 30 pills. Enough for 2 a day for 2 weeks. So I called the pharmacy and spoke to one of the girls I didn't catch her name she was friendly at first and than when I told her my concern she got an attitude and asked for my birthday. And told me that the prescription says 10, I'm okay? So I called the hospital, and sure enough 30 pills. How do you miss count that? That's quite a bit of pills to just not give someone who is in a lot of pain. So now I have to inconvenience MYSELF and drive over with a broke toe and a very swollen and bruised body to get the rest of my prescription that they missed! I knew I should have gone to Walgreens. read more

The pharmacy is absolute trash the worker Sarah there needs to work on her customer service as well as the lady at the drop off window who was even worse. They have an attitude before u even talk to them and don't seem to care about the Shriners at all read more

this review is for the pharmacy only: really uncomfortable experience here...i came around four hours ago to drop off a prescription. was greeted with a nasty attitude from one of the staff. the rest were just fine. one of them--i wish i knew her name--was very sweet! but the overall vibe was kind of condescending. anyway, they told me my medications would be ready in 45 mins. i come back four hours later and im told my meds will be ready in 15 mins because they have to fill it... im confused at this point, because i gave them 4 hours and i still had to wait an extra 15 mins to "fill it"? ive never picked up a prescription before so i thought this was standard and sat down. 30 mins passed and i wasnt called or anything. my mom found it strange so she came out of her car to the pharmacy and asked them what happened. they were just like, "oh yeah that's been ready." not coming back here. like i said, some of the workers are nice but others need to be trained in customer service, especially in dealing w ill patients. read more

The lady that was working in the ice cream area, this is for you because you were rude af! She was helping another person but instead telling us nicely, she gave us an attitude. During the time she was checking out the customer before us, she asked one of her coworker to help us but describe us as the "girl and guy". I don't know if it's because we are asians and the person she was helping was Hispanic but she could have said the customers behind this one. She is Hispanic as well as her coworker. If you don't like your job, maybe go find something else. read more

Everyone seemed to be decent, not very friendly, though, except for the store manager, herself. She was telling me that she wouldn't know who to call as to why the online order has not shown up, which, for a STORE MANAGER should NEVER say. I told her that the store should know, maybe call someone at corporate? She said, right away, condescendingly, "relax, just relax." Again, as store manager, something you NEVER say to a customer. She said she only said that because I was getting "aggressive." I just suggested to call the main office, one time. Apparently, that's being aggressive to her. She also said that I was blaming the store. She was very good in reversing the story or creating a new one. She is very proud, defensive and authoritative, but it's not in the right place. I'm sure there were reasons for promoting her to store manager but she needs to have a customer service training on being kind and nice. I think that position got to her head. She simply lacked maturity in handling situations. I hope she's kind to her staff. I don't care about me so much bec I really don't have to step in another rite aid again, but those people, have to work with her everyday. Thanks for reading. read more

Visti Rite Aid a couple of times a month.....sale items which are seasonal are great. The store at Blue Jay is clean, neat and the people are friendly and helpful. read more

idiots run this store... and I'm being nice! Came in to return a lip balm I bought from another Rite Aid near my house. I had the receipt but the idiots do not know how to do a return with the right tax amount. Is it that difficult to refund back the same amount, especially with a receipt?! I asked them to make sure the tax is refunded correctly, but none of them knew how to do it! So in the end, I told them they can just have my nickel. None of them can do simple math! I had to explain to each one of them (Supervisor and/or Manager~ amazing!!!) that since Ontario had a lower tax rate than LA county, where I bought the item, they need to refund me the LA taxed amount. One idiot even had the nerve to tell me then I need to go back to the store where I purchased the item. Stupid man. The manager was so nervous after I told her how wrong they were, she made a bunch of notes and took down my receipt numbers and all probably because she wanted to be prepared to cover her butt when and if the Rite Aid corporate office contacts her. All I can say is that all these people are brain dead. No common sense what so ever. Btw, the store looks really old. read more

This is my go to place everytime I need Dayquil or Nyquil. Only reason I come here. Never a long wait.. The employees don't provide a great customer service but they get thejob done. read more

Seriously one of the worst if not THE worst pharmacy. Everyone seems to be slow as snail and not coherent ! There r signs everywhere saying that if u don't get ur prescription u get a coupon or some money off and guess what?? They won't honor that !! read more

The pharmacy here are liars and treated me like a drug addict trying to get my prescription I was told because the hospital I went to was 20 miles away I couldn't get my prescription at the pharmacy that ls close to where I live !!! The lady that works there is rude and literally treated me like I was a fiend trying to get my prescription I'm in an extreme amount of pain I can't believe I can't even get the medicine I was prescribed !!!! read more

Worst customer service ever!! Dirty store. I would rather drive 5 miles to CVS. Cashiers are rude and clueless.

I've been coming to this pharmacy my whole life, back when it was still Thrifty's! I love that they have kept the ice cream corner with the same name! Love the renovations they made to this place, they were very much needed and look awesome and modern! I always find what I'm looking for when I'm here. read more

I LOVE coming here for their seasonal items since they have a decent collection of spring items, particularly gnomes, yes garden gnomes people...don't hate. They rock! And I'm becoming an avid collector of such joys read more

Rite Aid - Drugstores Near Me - Ontario, California

The worst customer service in pharmacy; tech's or whatever they are act as if they are doing the customers a favor, rude, condescending!!!

They never have the birth control I need and always switch it to other brands it's ridiculous it's not safe to constantly switch birth controls to other ones I'm not used to read more

This rite aid has horrible service. I am giving them no stars because they need to be more organized with the way they help people. Went in about 5 mins ago for a scoop of ice cream and three other people were waiting with me. The other line was about 10 people and the manager is like when we are done here I'll be right with you. Umm hello the line isn't going to die down at least serve the people waiting for ice cream and then go back to what you were doing. Never coming here again. They just lost a customer read more

Cashiers ID #56022066 Time: 5:06 pm I've never had a problem with this rite-aid pharmacy. I go in, pick up my BC, I walk out. But after last night (Friday night), I can't believe how they treat their more serious prescriptions! My father is a newly diagnosed type 2 diabetic who is going to be dependent on his insulin shots. After finally being able to leave the ICU, finally being able to come home we wanted to make sure he ate real food, but he can't eat until after he takes his insulin. So my mom went to pick up his prescription from this location. First bad news, the prescriptions weren't fully covered or not covered at all by our insurance; okay not their fault. We pay for one but the other she asks if the pharmacist can call the doctor then. She says no! She says no because they were GOING TO CLOSE IN FIVE MINUTES. So my mom asks what they were going to do about the prescription then? And the pharmacist responds "we were just going to try to fill it on MONDAY." ARE YOU SERIOUS!!!!!?!?!?!?!? YOU'RE GOING TO MAKE HIM WAIT FOR HIS INSULIN SHOTS THE ENTIRE WEEKEND!?!?!?!? HOW IS HE SUPPOSED TO EAT IF HE HAS TO TAKE HIS SHOT BEFORE EVERY MEAL!!!! I've worked customer service before, even if you close in a minute, you're still open, you're still ready to help. You are a pharmacist, you are a medical professional, and yet you rather deny a diabetic help and possibly endanger him because you were too concerned of making sure YOU got out on time. You found helping to be inconvenient! How dare you!!!! And now she wouldn't even give back the prescription paper. Um excuse me, we need it back because now we have to drive all the way back out to Loma Linda to get his prescription because you were no help at all. Never again with this place. read more

The pharmacy was great. Had to go outside of our network for a prescription. Would've had to pay full price if not for the discount the pharmacist found. Quick and as painless as it can get. read more

I was at store looking for something , I asked this person works there ,she told me she's not on Clock just to answer a simple question, I went to the manager when I told her what happened and she told me the same thing unbelievable what a customer service I called one 800 number I told them what happened they were telling me they going to get back to me and never call me or E-mail me , wow wow read more

Danielle, suzzy, and tahn are all very friendly! They get the job done. Danielle always and I mean always goes above and beyond!!! She always looks out for us to save money. If it wasn't for her we'd be paying more money than needed. The store us always organized but like others have mentions a bit overpriced. If you have the wellness card you'll save. The ice cream is the cheapest in town. I, of course, can't eat it due to my lactose intolerance but when I don't care about the consequences, I eat a scoop or two which always hits the spot. read more

This place is ok but I would say the cleanest wish they would clean the floor s more often but other than that place is very convenient close to a lot of restaurants and grocery store. read more

Slow, slow, slow. Some common advice- when 11 people are in line at the pharmacy, CALL for BACK UP. You have two cash registers, use them! Instead of inconveniencing the lives of many people. Not only that, several employees prancing around looking for the right ice cream scooper wasting time. read more