I went to this Albertsons about a week ago and I had the best experience with this younger woman in the bakery! She was so kind and helpful with my ordering process, I think her name was Cherish but she was just so pleasant and a great experience! I would definitely come back here to get my cakes for any occasion, also the cakes were so delicious ! read more

I absolutely love the floral department at the Albertsons on Campus in Upland, and Tanya deserves all the praise! I buy flowers every single week when I grocery shop, and she always greets me with the warmest smile and helps me pick out the very best blooms. Tanya creates the most beautiful arrangements--consistently fresh, vibrant, and thoughtfully styled. Whether I'm grabbing something simple for the house or picking up a bouquet for a special occasion, she always goes above and beyond to make sure it's perfect. I highly recommend their flowers for any occasion. You truly can't go wrong here. Tanya is a gem, and her talent and kindness keep me coming back week after week! read more

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I went into this Albertsons on Tuesday of this week for some gourmet lite sliced ham and some horseradish cheese. The lady who waited on me in the deli seemed aloof and generally unhappy with being there. I asked that the ham be sliced at sandwich thickness. The next day (Wednesday) when my wife and I opened the ham and cheese packages, we found the ham sliced at almost thin ham steak thickness. Among the cheese slices were pieces of plastic like she neglected to remove all of the plastic wrap on the cheese before slicing it. I took both back to Albertsons; needless to say, I was quite upset. I ran into another lady who works in the deli. When I showed her the ridiculously thick sliced ham and plastic bits among the cheese slices, she, too, found this situation "unbelievable." I'd gone to get my money back, but she was so understanding and so kind in her offer to properly prepare my deli order, which she did. I am still annoyed and gave a negative review because I was terribly inconvenienced by having to drive back to the store and to find someone to correct this situation. Albertsons just needs to do better screening of whom they hire and put in departments of the store that deal directly with customers' deli and prepared foods. Just find people who know and prioritize customer service and evaluate and retrain them when they fall short in this regard. Employees who are really incapable of delivering high levels of quality customer service, in my view, should be encouraged to seek employment elsewhere. Albertsons owes this to their patrons who trust them to provide both quality food and customer service, especially given the fact that everything, including food is so expensive these days. read more

I want to make sure my post makes it to the right people so here we go! I came in last night almost towards closing which I never do.. I always feel guilty doing so because I know how it is working for a grocery store and let me tell you.. its not easy. Everyone needs to do grocery shopping but a lot of people take us for granted and I really want this store to get the recognition they deserve. I needed to pick up a few things. I was rushing because I did not want to intrude on the night shift stocking products for the next day. Never did they make me feel like I was unwanted and they did not make me feel like I was in the way. Everyone who was working this shift last night was incredibly so cheerful. Mind you.. it was close to closing too! I wouldn't blame them if they were on their off game but wow. I am truly impressed. I was pretty shocked because the Vons that I normally go to are quite rude no matter what time of day I go.. on multiple occassions. Hector, who was my cashier was so kind. Very attentive and so full of energy even though it was close to closing. I really appreciated him because he was a one man show and doing all the bagging himself. Never did he look tired or out of place. He was extremely quick and knowledgeable with all the questions I had. He was extremely careful with my groceries because I had a lot of fragile products too. I'm so appreciative because I was trying to make Christmas snacks and any crushed items would not be presentable. Thank you Hector! Michael, the manager is also very sincere. He answered all the questions I asked and was ready to give me an answer. I really want these two to get the recognition they deserve because I know this is how they are even though I have just met them. You can tell they are genuinely good people and we don't see that a lot nowadays because everyone is so busy and in a rush all the time. Thank you to Hector and Michael for helping me out tonight. Unfortunately I am moving so I won't be able to come here as much as I would like but thank you for making my night and just showing people empathy and compassion. You really never know what people are going though and a little kindness goes a long way. read more

Had to order a cake at the last moment and Albertsons cake was a hit! Ordered a Tres Leches cake and a dozen cupcakes. So yummy and delicious. read more

Albertsons - Tres Leches cake - Grocery Near Me - Upland, California

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I've been a lifelong Albertsons customer, my mother worked for the company, and I've always trusted the brand. But after this experience, I'm seriously reconsidering that. I placed a drive-up pickup order at this Upland, CA location. The total was over $250, and I was missing more than $118 worth of food, including filet mignon, chicken, and ground beef. I reported it right away, but my refund request was denied without explanation multiple times. I've called customer service several times, spent over an hour on the phone, was hung up on, and time after time, no resolution. Despite providing documentation and following all the proper channels, no one at the store or customer service has helped. As a retired U.S. Marine Corps veteran, I value integrity, responsibility, and clear communication. Albertsons has failed in all of these. For a company I grew up supporting, this is deeply disappointing. If you value accountability and customer service, I strongly encourage you to think twice before relying on their drive-up service and don't expect help if something goes wrong. read more

After visiting Target and not finding what I was looking for which was heart-shaped Valentine's Day candy, I thought of Albertsons that happens to be across the street from Target. Jackpot for me! I was on a mission in search for my heart-shaped candy LOL. I was focused and didn't allow anything to distract me. I know how I can be when it comes to shopping. I have a tendency to wander and other items catch my eyes and I give in at times LOL. I call it weakness LOL. Anyway, this store was bright and clean. I didn't have to walk too far into the aisles to find what I was looking for. I got lucky and found a heart-shaped box with Ghirardelli chocolates that happen to be heart-shaped. Yes, I hit the jackpot indeed. It had a price tag of $16.99 which I thought was very pricey. However, it had a 50% off sticker on it which would have been $8.49ish... still pricey if you ask me. I was hesitant to get it so I walked out without buying it. Then I called my youngest daughter because it was for her class party. After speaking with her, I didn't want to go scavenger hunting for heart-shaped chocolates since Valentine's Day was already over and not knowing which stores still have Valentine's candy. So I did what my intuition told me to do, walk right back into Albertsons and buy that Ghirardelli heart-shaped box of chocolates LOL. I had to bite the bullet and pay $8.49ish for the chocolates. Well, lucky me again, it turned out that it was 50% off of the already 50% off times 2. Yes, if you did the math right, it was just a little bit over $2. WOW and SWEET... I was surprised and pleased at the same time. I could have bought 3 more boxes for the price of $8+ that I was willing to pay for, but I didn't. Just got the one box. Thank you universe for looking out for me! Thanks Albertsons for the great discount! Thank you staff for your great service! P.S. Before I went to the cashier, I found a one dollar bill on the floor. I placed it into one of those donation boxes... you know what I'm talking about. This was before I found out about the great discount I was about to receive. Good deeds have greater returns ten fold... I believe it! I am grateful. Always do your best. Thank you! read more

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This is the last time I will be coming to this damn store. Today I was accused of cutting the line by the self check out lady, I was in line then I moved to the other side and the people behind me stated she was closing so I moved back in my spot lady like you just cut In front of them I said nah I was here first and I moved and they told me you were closing the other registers so I moved back she hesitated and the people behind me said yea she's good, the employee never apologized for her mistake, she literally wanted to tear me apart you could tell, I wanted to speak to a manager but every time I have an issue no one around or make me wait an amount of time. Y'all be careful shopping here they have a bunch of rude staff here! I will take my hard earned money elsewhere!!!! read more

Thank you Riley for not saying hello, but giving me your undivided attention while I was at self check out. As soon as I started scanning, my four items, you moved directly behind me, and watched my every move. I'm sure the other three customers at self check out could have used your individual attention, but lucky me, I got all of it. I'm sure my four items were suspicious, or maybe it was just me. #NotSoFriendlyAlberstsons read more

I used to love this Albertsons . This one cashier is always so rude to me . Never welcomes me never offers me if I want a bag . Today at 4:15 pm the same cashier . Didn't want to acknowledge me . She just basically man handled my food and didn't say a word . I said have a nice day and no response . But she had a nice friendly conversation to person behind me . I finally got her name of cashier it was Julie read more

when I went in last night this lady said that I needed to leave because It was near closing time, mind you there was manyyyy other people in the stores while I walked in. I pushed past her and went to go get sushi because I like the sushi from there. The sushi which is supposed to be 10 rolls I counted only 6 like please do better. I hope that lady gets fired and that my sushi is properly counted next time. read more

This is my neighborhood Albertsons. The staff is always pleasant and helpful. They are usually well stocked in all items, and the store is always clean. Staff is always wearing masks, following Covid protocols. The main reason that gets them five stars is because they always have plenty of fresh and affordable flowers. Even during a holiday or special event such as valentines or Mother's Day, the inventory doesn't run low. You can totally count on them for last minute floral needs. Keep up the amazing job! :) read more

Albertsons - Gorgeous flowers - Grocery Near Me - Upland, California

This review is strictly for the cashier, Lillian. Super nice great customer service. I had more than 15 items and she let me in the express lane thank you. I really appreciated that as I explained I just got back from Arizona and I had two dogs in the car. . read more

Love this Albertsons!! We live close by so this is our go to grocery store. I prob come here a few times a week to get stuff we need. The inside of the store is clean and they usually have what we need in stock. All the employees we've interacted with are very nice and helpful. Definitely use their app to apply coupons and see what sales they have. The only thing I don't like, and this might be fore Albertsons/Vons stores in general, is the meat here is not always the best quality. Sometimes even the discounted meat looks a little sketchy. Everything else we've gotten we have had no issues with. Will definitely continue coming to this Albertsons! read more

This is strictly for the Bakery department. I've been ordering cakes here for 17 years. The last 3 orders have been a total disappointment. 1st order was for my daughters 16th birthday. She customized everything a week before but when we went to pick it up the day of her party, no cake was made. Had to buy a premade cake that looked like a 60 year olds cake. Cue the tears... 2nd order (different child) - cupcakes were made with buttercream and I ordered whipped cream frosting. Daughter refused to have cake on her own birthday. 3rd order - Bakery refused to even take the order. Rudely said they were too busy for me and I was better off going to Vons. 3 strikes and you're out Albertsons...Vons has just won over our business. read more

I am so disappointed ..... with save on pharmacy in Albertsons upland colonies . Last week I dropped off a prescription I told them I would be back in a day or 2 to pick it up..... I went Sunday to get the prescriptions after 5 days and the girl at the counter told me it was not ready I said what 5 days later? . I asked her what was wrong she stated we are to busy with all the Rite aid customers. I asked her if I should start using another pharmacy she responded sure where do you want me to transfer them to. I was totally shocked she did not apologize or even try to keep me as a customer. I am Very disappointed read more

Suzan H is THE best! She helped us at the Starbucks and was all by herself, slammed, and still had such a warm, cheery disposition. As she was making drinks she was telling us about the promotions going on in Albertsons and once we ordered she upsold us to a grande so my daughter could get a pastry! read more

Albertsons - Strawberry Frap and chocolate cookie - Grocery Near Me - Upland, California

I love Albertsons but their deli department has got to get it together. They literally see you say standing there waiting to order and they they just continue to do what ever they are doing very annoying read more

I was at self check out scanning my stuff when a fat lady with glasses that was in charge of self check out came up to me and told me 15 items or less, she didn't even count my things and cancelled my purchases and had to go on line! First learn how to count then make your decision and change your attitude face! Been going to that market longer then you been working there! Will be looking out for your name so I can come back and post it here!!! read more

Workers are young kids that goof off and the deli works are not good. Even time I go in they are kicking back and chatting with people who are off the clock. read more

I used to live in Hawaii. Sometimes people ask me how expensive groceries were. If you ever want to experience it - go to this Albertsons where you can pay $8 for a gallon of milk only to realize when you get home it expires the next day. This is not Whole Foods although your bank account will hardly know the difference. Aside from that it's a clean store and employees are friendly. read more

SCAM ALERT Albertsons sell gift cards without any balances on them and then to try to collect it's impossible. They use Safeway for customer support and they are the lowest of the lowest bottom tier customer service I purchased a $100 gift card and they referred me to their customer support and they just ignore me. They don't answer. They say they gonna get back to me and they never do. If they read this, please contact me higher-ups. This is nonsense. Total scam very unprofessional. DO NOT BUY GIFT CARDS read more

I shop here because it close to home. The price to is the same as other grocery stores. The only issues I have is with Papayas and Plantains.The papayas never ripe nor do the plaintains; They go bad on me. I gave up on them so I don't buy them here. The staff is normally friendly and willing to assist or answer any question. I'm glad they opened the self checkout but sometimes that takes long too. The store is clean. I like all the desserts displayed always looks tempting.We use the online order and pick up service. The service is so helpful since one of our family member has difficulty walking. read more

This review is for Savon Pharmacy inside the Albertson store. This is the very best pharmacy I have ever gone to! The pharmacist and staff are so hard working and really care for their patients. They have prescriptions filled quickly. They have a drive up window. I had an incident that I left urgent care at 4:40 on a Sunday afternoon and I called them and said I was sick and couldn't wait until Monday for the prescriptions. Even though they closed at 5 and were busy the prescriptions were filled for me before they closed! You all are appreciated and I wish I could do more to recognize your awesome work ethic! read more

How can this go bad? They have everything you need process are higher but reasonable

This was my first time coming to Albertsons and I think this place is nice. It has the fresh fruit, vegetables, and food that you need. The store's organization was ok and a little dirty but most of the part good. I saw that this place has a restroom was a big part. These days because of corona most stores and shops have no restrooms so this was very very good. I'd give straight 4/5 stars. read more

Albertsons - Inside - Grocery Near Me - Upland, California

Great place to shop. Very helpful employees. Well organized. Wonderful selection. Fair prices. Alway open another register when it gets busy. read more

Bad experience today at this Albertsons. I went to checkout at one if the 10 items or less checkouts and I placed my plastic bag on the bag holder expecting the cashier would bag my groceries. I had 5 items . After swiping my card I noticed that the cashier moved my plastic bag back and placed it on top of the items. She gave me my receipt and just stood there. I looked at her and NOTHING. After a few seconds I realized that she didn't want to bag them. I bagged them. REALLY? Talk about the lack of customer service. There was nobody behind me waiting in line. read more

ATTENTION ATTENTION!!! This Albertsons is giving out free Football Field Goal Posts!! There I was, being a Low-Testosterone sucker on Valentines Day, checking out with roses and candy in hand.... AND THEN!.... This beacon of male masculinity, Luis, roared to me: Do you want this? DO I? DO I EVER! I replied. And out of no where! The Mountain of Muscle (Mikey) appeared to effortlessly throw the massive Field Goal Posts into my car. Thanks Luis and Mikey - my testosterone has been restored. Now off to give my wife her new Vday gift... Boy is she gonna love it! read more

I always enjoy going to the deli for potato and Waldorf salad however this time they just didn't taste right.

I enjoy coming to this Albertsons because I can check several thIngs off my list in one location: grocery shopping, ready made rotisserie chicken for dinner, redbox, Starbucks, and coin star! This is also my go to store for flowers. This week I came in for Sunflowers and the lovely clerk took the time to look in the shipment boxes and find the sunflowers for me! She chose semi closed stems noting that they will last longer this way. I was impressed with her knowledge and kindness in her customer service! Everyone here is friendly and I enjoy chatting for a moment with the employees. Albertsons is a bit higher priced (4than our other grocery store options but they have unique and artisan items you can't get anywhere else. read more

Albertsons - Fresh sunflowers! - Grocery Near Me - Upland, California

While this is not my normal go-to grocery store in my hometown, I never mind having to run in here for any needed items. This store has anything you need to feed or manage your household including a Starbucks for that extra-needed caffeine. They have a full service deli, florist, pharmacy, butcher department, etc. and so much more. I always appreciate the employees at this location who are super friendly and helpful. My best friend and I recently ran in here for some last minute supplies for a party and I wish I caught the name of the cashier because she was so sweet. This store is located in a newer shopping center and shares a large parking lot. However, I feel that since this area is still being developed, this store never gets too busy (which is nice). I will definitely be back and highly recommend this store to residents in the area. read more

I was in the store today with my dog I put a blanket down and he was in the cart. I didn't see a problem as I have been in with him SEVERAL times before and not one employee said I couldn't have him in there. Also he is a mini dachshund and is only 9 months old, he is just a harmless puppy. I was shopping and as I turned the corner down an aisle I was confronted by the manager James. He very rudely told me that I couldn't have my dog in the store and I had to leave immediately, I was a little shocked as I had been in there several times over almost the course of a year and no one has said anything to me including other managers. I have been in there so often with him that several of the employees know my dog by name. I begin to push the cart towards the front of the store and he demanded that I take the dog out of the cart immediately. Then I said can I just walk to the front of the store, and then he yelled for another employee to remove my dog from the cart. So I go to get all of my stuff and my dog out and he begins to take the cart away with my groceries in it. My mom was with me and tried to get my items out of the cart to put in hers and he proceeded to drag the cart away and when my mom said she wanted those items he was extremely rude to her. So I leave the store and I'm standing outside and he comes out to confront me for a second time. He stated that another employee had already told me to leave the store with my dog I commented that I had not talked to anyone and he YELLED back "Are you saying I'm lying!!!" I simply said back yes because no one had spoke to me previously. I had no problem taking the dog out however his demeanor and the way he spoke to my mom was extremely rude and extremely unprofessional. I will not be returning to the store. He made no attempt apologize or even acknowledge my mom after that. My family and I have spent much of our hard earned money there and to be treated the way we were today is outrageous. Kindness and professionalism is everything and if he had changed his tone and treated me with respect I would probably return to the store but now I won't read more

The Store Director was quick to resolve a scanning issue in regards to pricing on Pepsi products. If you are using Just For You Digital Coupons be sure that the items scan correctly as far as pricing is concerned. I had to make 2 trips back to the store to resolve the issue. In California many of the major grocery chain stores have been in trouble with pricing errors. 5 stars for the Store Director Larry. One star if that was possible for the scanning error. It makes you think how often this is happening to unsuspecting consumers. read more

First time EBT card user and I had a couple issues it was an all-day process you know you get frustrated but in the end Albertsons made everything right in spades! Arianna went out of her way to help me she let me rant and rave but continued to smile with the good attitude and after a while she had me laughing too so all in all it was a good experience! read more

This is where I started buying groceries because they have so much more and they have sales and also sushi which is made fresh for you. They always know what I want when They see me coming lol. I haven't had a problem with this place yet and I will continue to buy my groceries here happily. Oh and the view of the mountains aint too bad either. read more

Albertsons - Love the view of the mountains - Grocery Near Me - Upland, California

No matter how tough times get during this national state of emergency, Albertson's never fails to keep fridges supplied with the absolute necessities. Whiteclaws, because you deserve it. read more

Albertsons - Whiteclaws and whiteclaw derivatives - Grocery Near Me - Upland, California

The Upland Albertsons has a great location that I find easy access to though it is further than other markets in my neighborhood. I like that it is across the street from Target, and one signal away from the 210. Seems like a strange way to start a review, but it is one of the reasons for switching my prescriptions to this store. (Though... I wish that the corporate folks would change their text messages to read "Albertsons" rather than "Vons" when sending me alerts that my meds are ready for pick up. Yes, I know that Vons and Albertsons are now related...) Another thing I like about this store, which also relates to accessibility, is how wide the aisles are, how easy it is to reach things, and the availability of products I need, like and just plain can't wait to eat, like their donuts. The store is rarely busy during the day, and weekends are pretty easy to navigate too with plenty of cashiers at the ready. There are a couple of chatty young guys that sometimes get in the way, but they're cute and try to be helpful. Staff is friendly and doesn't spend a lot of time talking with their coworkers and ignoring the customers, so happy about that! read more

Does anyone know why this Albertsons had completely emptied meat and seafood cases, both those on ice and the packaged fresh meats? Looked serious. Employees said they hoped to be selling fresh meat and seafood again late today. read more

I have been a loyal customer buying our birthday cakes. I have noticed a few months back I bought one and it was not good. I gave it another try yesterday for my husband's birthday and it was terrible!! It was dry and it had a strong freezer burn taste. Very disappointing and embarrassing!! I will be trying Stater Bros or Ralphs. Vons here in Alta Loma on Carnelian and 19st also has very bad customer service in the bakery. read more