Sylvia is a keeper! She assisted me in choosing the right product. She was helping a long line of customers with a smile. Give her a raise and a promotion! read more

Need I say more that other people haven't already said? Based on my personal experience upon pickup of my meds, this CVS has the MOST AWFUL, INCOMPETENT, RUDE, and NON-PROFESSIONAL customer service at the pharmacy counter ever! Long lines, staff ignores you and looks away. The male person who works behind the consultation counter is rude (unfortunately, I didn't catch his name). He tries to dismiss you right away. He rushes you, keeps looking at his cellphone and doesn't make an effort to assist with pricing. Whomever is in charge of this pharmacy, your staff needs to be re-trained overall on how to do proper customer service. A lot of people have questions regarding their medication, most especially pricing. No need to get snippy or rush us. If you're not happy there or can't treat customers the professional way, you are NOT the right person for that job! read more

Everything from store manager to pharmacy manager they never worked they waisted my time I drove 60 miles because I'm in a recuperation care center in Apple valley. I called them a day before to verify if I can get my medication with a phone of my license and they said okay and when I got there they refused to give me my prescription and they said to get out of the drive thru or they will call the police And I have to bothered my family member to get my prescription and when he tried to get my prescription they said they didn't have any they're so incompetent I'm so disappointed read more

Daytime manager of pharmacy (woman by name of Chang) doesn't know how to count and doesn't realize some months have 31 days in them. The other day I counted out days WITH HER to prove that it had been 28 days and she could indeed fill my meds. She got made that I proved her wrong and flatout said she wouldn't now fill it until the next day. Turned around and walked of. Hung up on my doctor's office, too. Just extremely unprofessional and acts like they are her own personal drugs. read more

This CVS is clean and has the runs you would expect a CVS to have. I came here to get a bottle of pedialyte which was about $9! They have off brand ones (cvs brand) but I didn't want to try that one. I was looking for the no flavor one or a sugar free one but couldn't find it so I settled for the lemon flavor. It just so happened that the next person in like also got a pedialyte and it was zero sugar! I mentioned it to the cashier and the person next to me offered to trade so that was very nice of him. Overall, great CVS with plenty of parking. The only downside is that they do not have self checkout so the line was pretty long when I was there. read more

CVS Pharmacy - Drugstores Near Me - Chino, California

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Worst customer service in the pharmacy! I'll take my business elsewhere! They all look miserable ! If they don't like it there, they should find another job!! CVS do better with hiring people who want to work! read more

This place is the worst. Ordered a few pictures for Christmas gifts but last three times I went to pick them up there at 12-15 customers at register. Went three different days at three different times and always the same... read more

Whoever is working the drive thru window on 03/27/26 is doing a horrible job. There's no reason there should be 10 cars waiting in line for that long. Waited in line for about 35 minutes for a prescription. read more

Horrible place for picking up medications-long line not enough personal. I would not recommend this place.

Harry the manager in the evenings is a rude narcissist who has no training with customer service. In the drive thru at the window for 45 min and his representative was slow, she couldn't find the meds I received a text about an hour before. I complained. He came and said you're lucky we normally have ppl get back in line when this happens. ha! Rude and no wonder the ratings here are so sad. read more

Avoid this place at all cost. The people that work here are miserable and it shows. No greeting , no customer service, no nothing. No help thru out the store and the manager Silvia (heavy set, pierced face, tattoos) is why this store is so bad. She sets a horrible example of customer service and care. I will not be returning to this store. I will drive all the way to chino hills to avoid this dump. read more

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Filthiest store that I have ever seen. You walk thru trash to get from your car to the front door.

No bathroom "at night" whats the point of bein 24hrs if you're jot of service. Zero stars

Today I went in to get a certain type of medication. My husband asked if it was a medication that I needed. The pharmacist named Harry did not respond and he displayed the medication bag onto the The drive-through window. My husband told him I cannot see. What it is .iwhat I'm asking for he still did not responded so he responded. It would be $35 once I open the bag I realized it was not what we asked for so we went into the store and I attempted to give him the bag. He said I will not take that back. I told him I paid $35. We asked you if it was what we needed and he said I will not deal with you and ignored us so if you need to get a medication from Harry, good luck, he is rude unprofessional he will not answer questions. This is the second time that I have dealt with him and not one experience has been pleasant. He's a bald old man and grumpy. read more

I asked one of the associates who was restocking cosmetics if she could unlock a cabinet when she had a moment. She just stared at me and told me, "Wait by the cabinet." I didn't move because her cart was literally blocking the cabinet, and she repeated it again like I was the problem. So I had to squeeze myself between her and the cart, and then she goes, "I was going to move it for you, ma'am." Sure, maybe tomorrow. WTH. read more

Workers dismissive. My daughter had an accident because they wouldn't let us use their restroom even when I offered to purchase something. I'm suing read more

The pharmacist gave pneumonia vaccine that he said my wife needed, because the one she got last year was different & she needed the new one. Plus flu & RSV vaccine. But another pharmacist that did the injection mixed up hers with mine. So my wife ended up without flu vaccine, and after that another pharmacist told us that my wife was given pneumonia vaccine that she actually didn't need because she already got that last year. And she was given Whooping cough vaccine that the 1st pharmacist didn't tell us. Be careful with this pharmacy. Make sure before they give you vaccine shot if it is the correct one. read more

I was trying to do a MoneyGram transaction the kiosk was not working so I called the money gram phone number to make the transaction and when I was done I went to pay at the counter their system was too slow so the cashier rebooted the computer it took about 20 minutes more to do obviously I asked how much longer The manager said she didn't know so I got frustrated I told her if she could load my CHIME card to do the transaction at the money gram app when I place the card at the counter it slide off the smooth surface THE MANAGER BLEW I GASKET AND TOLD ME TO LEAVE THE STORE EVEN WHEN I APOLOGIZE FOR THE MISHAP AFTER ALMOST AN HOUR OF ME TRYING TO DO A MONEYGRAM TRANSACTION read more

CVS Pharmacy - Montclair - Drugstores Near Me - Chino, California

This CVS has the worst customer service. Only one cashier with 30 people in line. Needed to buy a blood pressure machine and it was behind the glass they never came to help! This place is the worst of everything I gave it one star and didn't even want to give that it was so bad here read more

shitty and slow service. I think getting walked into by the cashier while waiting in line is what made me just leave. reminder to never waist my time here again read more

Apparently hiring pharmacy techs. with room temperature IQ's is standard procedure here. Perhaps some kind community outreach program to hire individuals incapable of being hired elsewhere? Araceli provided the worst customer service I have ever received anywhere. If CVS as a company has even the most minute bit of care for how their customers are treated, they would terminate Araceli's employment immediately. Also as a fun side note, both me and my wife on multiple occasions have been handed other people's prescriptions both when in the drive-thru and when walking in. read more

The absolute worst CVS with the laziest staff. Employing one person with a line down to the pharmacy isn't smart.

Jazmin is an AMAZING Example of Great customer service. She appeared to be the only person working in the store other than those in the pharmacy. She was running around, unlocking doors to get out items for customers, running the items behind the counter and back out unlocking doors and getting more items and then back to put them behind the counter. A never ending cycle. We had to wait for a minute for her to come back around but it was a sight to see. One of the hardest working people I have ever seen in store. I took pictures but can't seem to find them. Thanks for GREAT SERVICE JAZMIN. read more

Worst, ineffective pharmacy . They let people do drop off and wait for meds for over 30 min in drive thru at window, when it's supposed to be just quick drop off or quick pick up . I've never experienced this at any other cvs drive thru. read more

Miranda in the pharmacy has a great sense of humor super friendly knowledgeable and lets ya leave with a laugh! Rarely do I come on here to leave good reviews so she was amazing read more

Parking is easy, however, they have bad customer when they're busy. I don't mind if it's busy, but they should at least address their customers. I kept pressing the button for help and I had to ask if they could help me. I was here on my lunch break, so time was of the essence. read more

quickly, do t go CVS. poor customer service. especially at pharmacy counter. i don't understand CVS executives dont do anything about CVS locations. all store reviews are below 3 star. read more

I always come to this cvs start of the month to pick up my member rewards and usually have a cordial interaction picking up my supplies... however, this specific time, there was a very rude cashier named Jack with short hair who did not welcome me and gave off the vibe she didn't want to be there. The biggest issue I have is intentionally with malice pointing your eyes exactly 90 degrees away from me while nearly dropping my receipt. If you don't want this job, then don't work and management, please remove or counsel her as she is not fit for a customer "facing" service job. Every other cashier has been kind and respectful, and I am grateful to them, but people like Jack do not deserve the privilege of serving the public. Go work in the back of a kitchen or something if you don't want to talk to people or really hate certain people so much you can't work properly. read more

Incompetent staff kept me waiting for a hour for my pain meds, and finally I just up and left. Fucking idiots.

CVS on Central/Philadelphia St. Gabby (employee) was rude. I'm retired. . I attempted to pay with a $100.00 dollar bill. Gabby looked at me and stated, "did you make this today". I felt insulted that she would imply that I was paying with a counterfeit bill. On top of that she went to another employee and this employee, looked at me as If I was guilty. She even ran the bill through her machine, proving that it was not fake However, she told me, It doesn't look right to me, so I'm not going to take it. I went directly to Chase which is the next building over, and they immediately verified that it was of legal tender. I live five houses away from the CVS. Needless to say, I will never give them my business again. TERRIBLE CUSTOMER SERVICE AND ACCUSATORY ALLEGATION OF PASSING FALSE CURRENCY. read more

Careful, they will not tell you if your prescription is on back order and not available. They will let you wait weeks until your current prescription is out. This happened to me, I called the doctor and confirmed an alternative medication could be prescribed. I called this CVS and confirmed they had it in stock. I called a week later after radio silence and they said it was out of stock. Lots of back and forth. They finally get it and don't tell me it'll be $250. I had Good Rx with a specific cvs coupon for the specific medication. But, they said they wouldn't accept it because they only take Good Rx with certain medications. This was after a 30 minute wait in line and 3 weeks having passed without my medication. I had to pay the full $250 even though the Good Rx coupon was $86. I asked why they wouldn't take it, but the cashier just yelled 3 times that they don't take it. Fantastic, I guess because they just want to take my money and thru knew I needed the medication, so they could take advantage of that. read more

I walked into the CVS in Chino, first time I have ever been there. Looking for the photo print area as soon as I walked in, I asked if someone was working the photo booth and the cashier snapped back "you need to get in line" I thought her demeanor was rude and unprofessional. She continued to have an ugly demeanor no smiles no welcome to CVS. Sad, she really should stay home. My experience with older black women has always been pleasant not this lady. So sorry for your customers. read more

The worst wait time just to open a locked product. Waited at least 30-40 mins just for customer service. The worst!!!! They won't help you with a locked product no matter how many times you push the customer service button. You gotta go to the register to tell them, and then they respond to you with an attitude. This location is trash. read more

Understaffed and no sale signage on ANYTHING. I came in for specific items that were on ad or had other specials and this store doesn't have anything up. It's frustrating to shop. I kept having to wait in a 5 + person line every time I needed help. No staff to be found except the one person at the register. I hope they fix this. read more

After dealing with narcissistic Harry, I thought what a disrespectful clown, then saw other reviews about his interactions with others. Now I know he's a complete disrespectful clown, with all these interaction with customers, how does this person survive being employed by CVS as a pharmacist, the fraud by face of helping customers, but thinks what he says goes. He doesn't listen and talks back to you, treating you like a child and he's the authority and his words are the only ones he hears. For CVS, a lot of people have choices and now you're not one of mine. Nobody treats me like Harry, my parents don't even talk to me like that. You know what you're doing and need to realize you aren't nothing special and a legion in your own mine. Harry May Santa bring you manners and customer service tips and respect for others read more

The older lady that checked me out up front was very rude, Don't know how she is still working there. I will shop another pharmacy, I don't need that. CVS needs to train their cashiers better. read more

Hello, my name is Evanyce Alicia Zamora I visit cvs on (2/17/25) I went to purchase medicine. I usually come here when it comes to NyQuil because the prices and deals are great. Today I seen that NyQuil was next to a sign that said 12.99. I had no thought that the price was incorrect because I have gotten it at this deal before. When proceeding to the checkout me and my grandmother had got to the cashier and it rang up as $23 I let the cashier know that in the back it said that it was 12.99 She went to check as well as my grandmother and my grandmother had told me that she told her that it said 12.99 and that if it was OK to honor it. As there was multiple in the exact same spot. The lady did not speak to my grandmother and walked back to the cashier. Neither then let me know that she was going to price it or not. She was very rude and inconsiderate and spoke to my grandma in a very disrespectful way all because she said that is it OK to honor it. My grandmother is older and has worked in retail before and knows that one a price is like that they must honor it. Proceeded to tell my grandmother to tell her to do her job and that she had already done it and that she did not need to tell her anything. Named KATHY and this is exactly why I'm writing this because the way she spoke to the customer was absolutely disrespectful. She nothing butsilence.while "helping me". I have been to the CVS multiple times and had an amazing workers help me out. This was my first bad experience and absolutely horrible one as well. No one should be treated or talk to you the way she talked to my grandmother. You should really reconsider the people you hire. read more

CVS Pharmacy - Drugstores Near Me - Chino, California

I usually give CVS a high rating but CVS has not had my medication for quite sometime and I've had to drive to a city an hour and a half away to get it. I have to call them constantly only to learn they have restocked instead instead of notifying me. read more

Took my 2 children for their 2nd COVID shot and everyone was so friendly. From the time we walked in, we were greeted by the manager and then again at the pharmacy. We were late for one of our appointments because I went to the wrong location and when we got there, they were able to see us within 5 minutes. And kudos to CVS for giving out pop-its to the kids after their shots (or during). My kids loved them and it made my younger one more relaxed! That was a great move because they are a popular item now. read more

CVS Pharmacy - What CVS gave during my kids vaccines. Great job CVS, my kids loved them. - Drugstores Near Me - Chino, California

Total morons, lousy customer service. I am without transportation so need my Rxs delivered. Yesterday - Sunday -I called and was told to call back in an hour cos my Rx, which was ready for pickup Friday, was returned to stock and needed to be re-filled. Called back 1 1/2 hrs later, was told deliveries were already picked up and no deliveries Monday cos it's Memorial Day, but delivery Tuesday. Later Monday - when I'm at work - I get a text that my Rx was out for delivery at 8 a.m. Called them, got put immed. on permahold w/o even knowing why I called. Called back, got an idiot who said there was no order, asked if it was a new order, then had to have me spell the med name and told me it was delivered. There is no CVS delivery bag. Then I get a text telling me it's too soon to put in another order. Called back, they won't even answer the phone. Most of their staff doesn't speak English well enough to be understood. read more