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    Rise Broadband

    1.2 (616 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Rise Broadband

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    I dont have Rise and based on the reviews I wouldn't want it. My experience with Rise starts with a hang-tag on my front door letting me know Rise is coming to my neighborhood and the tag says someone will let us know when the digging would start and what to expect. Nope, didn't happen. We woke up to our yard being dug up. I spoke to a manager on site and he said no one has time to tell everyone what's happening. Well buddy your sign says otherwise. Not one person on my street will ever use this service. We have Spectrum, it's fast, reliable, and a bit more expensive but we pay for what we get. The process of installing fiber optics with no communication was a joke. So is their service from what I can see in the reviews. Do your research before using any company. If they arent good with the prep, do you think they will be good with their service? ​

    Fiber installation was smooth, speeds were really solid, and the technician was very patient and enthusiastic about answering my questions.

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    6 months ago

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    Page 1 of 16

    Ask the Community - Rise Broadband

    Review Highlights - Rise Broadband

    Netflix works fine, and so does streaming movies on our DIRECTV on demand thing.

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    XFINITY - Broken

    XFINITY

    (548 reviews)

    I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

    I signed up for Xfinity internet a couple years ago for 1 gig service at $70 a month, which felt…read morelike a fair price at the time. Somewhere along the way, with autopay on, my bill increased to $99 a month without enough transparency or value to justify it. If better pricing was available, existing customers should be offered that before they decide to leave. The bigger frustration has been trying to cancel service. There is no simple online cancellation option. It keeps directing you to call, and then every representative seems more focused on upselling than actually helping cancel the account. I've been transferred around and told someone else will help, only to repeat the same conversation again. Service reliability was also an issue. We experienced multiple outages in Denver. While they may offer small credits, the process to claim them feels like a maze and often is not worth the time for a few dollars. I already use Google Fiber at another property and have had a much smoother experience. Between rising prices, outages, and the cancellation hassle, this is likely the end of Xfinity for me in Denver.

    Rise Broadband - isps - Updated May 2026

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