Great customer service. Nate was very knowledgeable and personable. He helped me find the products…read moreI needed that fit within my budget constraints.

I had Nate and he was very nice and did everything he could to help, but then he had to ask a gal…read morenamed Maia and she took him in the back for about 10 minutes and came out with a new deal she wanted me to sign with Verizon and when I didn't want to she was very rude! Verizon customer service is terrible you can't get a person on the phone so you end up going down to the store and get nothing but a sales pitch! Verizon sucks on customer service!!

Cara was amazing today! She took her time and made sure all was good with our phones before we…read moreleft. We absolutely appreciated her. Thank you Cara!

Needed to get a simple process done on my phone, and was told "we're not set up to do that, sorry."…read moreand suggested I go to another retailer miles away. When I told them that all they had to do was call corporate to verify my ID, all of a sudden they were "set up to do that." They didn't even bother to call corporate to see what it was until I had to tell them what to do. They get two stars because they didn't completely slag me off, and weren't openly rude.

SCAMMEERRSSSSSS!!!! DO NOT GO HERE! They lock phones for no reason and when contacting support…read morethere's a man by the name of Markus that's VERY UNPROFESSIONAL AND HANGS UP ON YOU. I'm regretting going here so bad so please don't waste your time or money with this business at all! I had money on my account and they still locked my phone while I was in the middle of work, when trying to be nice didn't work they yelled at me over the phone for being upset and tried to threaten to take the phone back which is hilarious bc I have paid $1000 for my down payment and have my payments on auto pay so I have no idea what kind of scam they have going on but there is definitely something fishy here. I tried to make a complaint on this Markus guy and they laughed and told me there was nobody higher up than him and that is why I'm here making this complaint so nobody else gets effed over like me! only gave 5 stars so it'll stay on here and hopefully grab your attention before making the mistake of going here.

Tran group llc doing business as the phone guys is a scam. I bought a google pixel pro. It was…read morecancelled and the reply to emails and you can't call them I have heard nothing about a refund for my 362 dollars paid

My phone is 5 years old and the phone no longer holds a charge for the entire day. Now that we are…read moremore dependent on our phones that ever, it's imperative you have a device with enough juice to get you though at least 8 hours before going into low power mode. Doing research, I found shops online that you could mail your phone to and they had the best pricing. My problem with that, was being without my phone for 7-10 days. When I started looking around on yelp, many shops had great reviews, but their prices were ridiculous. You can buy a battery for $25 on eBay or Amazon, it's a 30-minute service, So anyone charging you 3 figures is ripping you off. Especially when you consider as a business, you probably buy batteries by the dozen and probably pay closer to $15 each. Service took 45 minutes, cost me $80. I didn't have to mail anything or go without my phone for a week. Honestly, I only have one knock for these guys, they don't appear to want you in the store. I would have much rather liked to take a seat and wait for my device than be booted and asked to come back in 40 minutes. Funny enough, I had just grabbed a bite, had I known I couldn't wait, I would have dropped the phone first then grabbed my bite to pass the time. Either way, they get 5 stars. The price and service were as close to flawless as you can expect.

Affordable, quick battery change for my Samsung S24. It was not lasting more than 2 hours on a full…read morecharge due to an old battery, but with the replacement my phone is as good as new. Would definitely come here again for future services.

Brent was SUPER helpful! This is the first time I have called a business and an actual person…read morepicked up the phone! And he provided exceptional customer service, explained the difference in plans.

From the owner: AT&T, serving over 81 million wireless customersread more

Fabian!!!! thank y so much. My docs can call now . His…read morecustomer service shined today!! -Donna

Went in to get help on upgrading and was met by a dismissive Fabio. When politely clarifying why we…read morehad to call customer service and why he couldn't perform a function in store he pointed to his name tag and said "I'm in sales" and didn't seem to have the ability to articulate anything in a helpful way.

Absolutely great place for phones and wireless, Ben will take care of you and get whatever you need!read more

Disappointed in their inconsistent customer service. Have been here twice for them to put screen…read moreprotectors on our Pixel 2 phones because they are REALLY GOOD at it. However, after breaking my phone and getting my replacement Pixel 3, they refused to put on my screen protector because I didn't purchase it from them. Very inconsistent with their customer service. I was literally here less than 2 weeks ago, and they had no problem doing it for me. I'm a Cricket customer, and told them that the last two times also, and it was never an issue. Today, however, it was finally an issue. Yet another reason for me to stick to Cricket Wireless.

Paul was an amazing help,…read more He was able to get me situated all while doing 2 other task and on the phone, with everything and everyone helped accordingly. I see that being very beneficial for the company. As he was able to successfully complete everything at that moment. Never once gave me a hard time (considering I was all over the place with questions and concerns) rather gave me advice to better my options and choices. He definitely gets at 10 out of 10.

Extremely frustrating experience with this MobileOne LLC T-Mobile authorized retailer…read more I came in to add a line and was told by an employee, "RJ" (who I later learned was Robert Bailey), that I qualified for promotions that included a free line and a second phone free with qualifying trade-ins. I specifically questioned the promotion several times because I was skeptical. I was repeatedly assured that it would work with my account, so I agreed to get two phones. It didn't work as promised, and I have been paying for BOTH phones. What made the experience even worse was trying to get MobileOne to take responsibility afterward. The store sent me to a corporate T-Mobile location, where I was told the promotional information I had received was incorrect and that I needed to work with MobileOne's district manager. I then spent approximately a month calling, emailing, and texting district manager Bryan Miller without receiving a response. After giving MobileOne multiple opportunities to resolve the situation, my problem was still not resolved. I ultimately had to file a complaint with the Better Business Bureau. Based on my experience, I would strongly recommend getting every promotion and promise in writing before purchasing anything from this location and independently confirming it with T-Mobile.

Isiah and Junior were incredibly helpful today. Thank you both for helping us during a stressful…read moresituation and getting our daughter set up on her iPhone. We appreciate you!

Isaiah was super helpful!! My 82 year old dad's phone was acting up and he went through and removed…read morea bunch of apps and it cleared up. We will be back when it's time to upgrade the phone!!!