Paul was an amazing help, He was able to get me situated all while doing 2 other task and on the phone, with everything and everyone helped accordingly. I see that being very beneficial for the company. As he was able to successfully complete everything at that moment. Never once gave me a hard time (considering I was all over the place with questions and concerns) rather gave me advice to better my options and choices. He definitely gets at 10 out of 10. read more

Extremely frustrating experience with this MobileOne LLC T-Mobile authorized retailer. I came in to add a line and was told by an employee, "RJ" (who I later learned was Robert Bailey), that I qualified for promotions that included a free line and a second phone free with qualifying trade-ins. I specifically questioned the promotion several times because I was skeptical. I was repeatedly assured that it would work with my account, so I agreed to get two phones. It didn't work as promised, and I have been paying for BOTH phones. What made the experience even worse was trying to get MobileOne to take responsibility afterward. The store sent me to a corporate T-Mobile location, where I was told the promotional information I had received was incorrect and that I needed to work with MobileOne's district manager. I then spent approximately a month calling, emailing, and texting district manager Bryan Miller without receiving a response. After giving MobileOne multiple opportunities to resolve the situation, my problem was still not resolved. I ultimately had to file a complaint with the Better Business Bureau. Based on my experience, I would strongly recommend getting every promotion and promise in writing before purchasing anything from this location and independently confirming it with T-Mobile. read more

This location has a scammer as a manager. We went in to get new phones and the manager there setup 6 additional lines. 2 random lines and 4 "tablet" lines. When we got our first bill we had 8 lines for two people. All so he could get a commission. AVOID THIS PLACE LIKE THE PLAGUE if you don't want to be ripped off!!! read more

I have 1200 in credit my phone is worth 800$ I wanted to upgrade to an iPhone 17 and they tried to tell me I had to pay $3000 out of pocket. They don't know what they are talking about they seemed like they didn't want to help me and they customer service really sucked. I'm the last person to go on yelp but damn this was crazy read more

Worst business Ive ever dealt with! Signed up for cellphone service, 2 lines and home internet service. GOT 4 cellphone lines and a modem I couldn't use in my area! Its was for me and my daughter. For some crazy reason they set my daughter up as the account holder. That turned out to be a huge hassle! After getting the sim cards and modem I found out theres NO INTERNET service in my area for T-Mobile home internet service! Fancy that! We called to get service cancelled and return everything because I was mortified! That involved SEVERAL calls in order to get everything cancelled because for some reason they didn't closed down two of the cell lines!! They didn't send an email for the return label of the equipment! Now after "12" days they're charging me $235!!! Mind you I never used the internet and ONLY used the one cell number because it was next to impossible to talk about canceling anything with out using one of their numbers! I am totally disgusted! They don't have to ever worry about my business anymore ever! I will also be writing to their corporate office about all this as well!! Stay away from T-Mobile! read more

This is the second epec fail at this store. I went to return an internet modem and the guy says we'll we can't give you a receipt. Because of the last bad experience I didn't trust there end of the process so I said write it on piece of paper. He said no. Go to ups and get a receipt. Unbelievable bad service. Tell your customers to go somewhere else. I've owned my business for 42 years. That's not the way to keep customers. read more

Visited 3 times within 2 weeks since we switched from Verizon, they said I was lucky because Verizon transferring is the most easy one but never happened on my case. The first visit, they made transferring my Verizon accounts all 3 line, then they asked me to access the Verizon pay off information. It was painful process, as we changed SIM card under T, there was no way to get the verification process from Verizon after the transfers. I physically visited Verizon shop to pullout the last bill then brought it back, then they need another information which they can't find it from the bill. Also we were told (only "told", they never showed us any brochure or screens that shows the details of promotions ) they will pay off the balance of my phones AND upgrades the all each phones up to $800 but ended up paying us this phone balance of $500 value, because another complicated process, which I even don't remember why, and they found my kid's phone was damaged, which they've been knowing his phone using this transfer, then another layer of process for the damaged phone transfer.... Such as it took me 3 hours process there and only one phone successfully transferred, and one of another line is disabled due to unsuccessful transfer because of not receiving PIN code from Verizon.... This is another morning after spending 3 hours there last night. Andy was very helpful and patience for entire process but wished more trained professionals would handled for our case. There was a guy, who seems trained and knowledgeable, but he was the one who told us all these promotions but he transferred to the untrained person because I was looked like a monster client. This is the reason WHY I didn't want to transfer my carrier for long time but it was my kids favor as only T-Mobile offers free WIFI during the flight, but ended up I paid $500 my balance paid off with this pain, I would rather to pay flight WIFI instead. Anyway. They're trying to resolve the problem and we appreciated it but I'm writing this review while I'm holding on the customer service on the other line. It's plenty enough to share our story. The guy who has a big month even told me that he can't handle this because your case needs to be involved by their manager, who earn more salary than him, so he made us an appointment with the manager but he didn't but he just placed to back to Andy, who was a poor guy to deal with us. I even felt sorry for him for being so hard time with us. read more

The worst customer service through and through - from primary staff who are not knowledgeable up to manager Kevin who has zero follow through. the place was worse than a lemon car sales lot. Save yourself your mental health, time and money and visit LITERALLY ANY other T-Mobile location. If we could do it again we would have went to AT&T for their first responders program instead- what a nightmare they made being a T-Mobile customer for us the entire time! I'm still having to babysit my account for monthly credits since we joined in JULY. Don't make the mistake we made walking in the Renton location off 4th. read more

T mobile is number one. Price service cool and friendly Love it. Sprint for 20 years. Had a misguided recommendation and switched to Verizon. I switched back to T-Mobile within 4 months horrific experience and worst mistake. So happy to be with t mobile. read more

Can't leave zero stars. That's why I left one. Seriously the app sucks. I'm 90 min on hold. read more

Only one star since I can't leave this blank. I live close by but take by business toothed stores where the staff is trained. I have been lied to multiple times about t-mobile promos and charges/policies. Better to change all staff or close read more

Let's start off by saying the customer service is amazing! Every single associate is very welcoming and knowledgeable on their products/plans. You are warmly welcomed once you walk in the door and are HONESTLY helped with whoever tends to you, you will never feel pressured and will leave very satisfied. Trust me, you will come back to this store every time. The employees will have you feeling like you're apart of their store, like a family or a friend. I highly recommend coming to see them with all your needs. You can tell they have a strong foundation and amazing management. :) read more

I went to visit my family up north, and I needed assistance with my service. Paul was amazing and super helpful. Usually I don't get that kind of great customer service where I'm from but he took the time to explain everything and helped with everything I needed. 5 stars for Paul!! You are doing a great job. read more

Terrible customer service, just terrible. Won't waste my breathe with all the details. Too many to list. Awful, Awful, Awful customer service June 21 2020. read more

My experience was fine here. They greeted me when walking in, friendly and professional. Helped me with my plan update and phone config. Stayed with me until my phone was all set up. Very attentive service, recommended. Yelp reviewers shouldn't complain about carrier network service on here. Only post brick and mortar experience for this address. read more

I came here for an upgrade on my phone and Cece was so kind and so much help. I would definitely recommend this location!

These people were so great. My wife and I had spent our evening at Fry's buying her a new phone. We wanted to get everything transferred to her new phone but only had an hour before T-mobile stores closed. I checked around on Yelp and identified this as the best location nearby. We got to the store around a half hour before close. The employee sold us a SIM card and got right to work on transferring everything over. There was an issue with transferring her number to the new SIM card, but the store employee helped us work with T-mobile customer support to get it resolved. The employees would have stayed past close to get us all set up, but they didn't end up needed to! Instead of transferring my wife's 1300 contacts and 7300 photos via cord, they downloaded a data transfer app to each phone and it went super quick. Very capable employees at this location. Very patient too. I highly recommend this location for all T-mobile needs. While it is one of the smaller locations I have been too, they more then make up for it in customer experience. read more

When i came into the store i was bewildered and confused. I had puchased a phone and i was in an impass. I walked in and i was welcomed by Corina. Not only did she explained the explain the producted. Which made my thoughts clearer and she introduced me to the true tmobile plan. Listening to her i became overwhelmed to purchase a new phone that i was able to understand. From that point on i had under tutoring. It became clear to me that i was finally on the right track. She was very helpful and understanding to my situation. I appreciate her knowledge and good salesmanship. Tmobile is wise enough to hire people with great understanding to bring other peoples situations and problems together. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Renton, Washington

Cece and Anthony went above and beyond in consulting me regarding what I should do with my S20 Ultra purchase. They were both very knowledgeable and friendly. Thank you Cece and Anthony! .. Also Elmer. :) read more

Came in to swap my old iPhone to the 7. Waited as they just hung out with each other go 35 min. They just chatted with each other realized nothing was transferring and told me to go somewhere else. 8 employees doing nothing. Don't bother going here for any trouble shooting. They'll just waste your time and tell you to go to Apple Store. read more

4004 NE 4th St, Renton, WA 98056 My daughter and I walked in to switch carrier services. hoping for the best but anticipating the worst. Our experience was a quite unexpected but pleasant surprise, given how most retail fronts are operated. The staff at 4004 NE 4th St, Renton was professional and efficient - answering all questions with a calm demeanor and changing our wireless carrier service to T Mobile, despite several hiccups with PIN numbers and user names. After years of experiencing overcrowded stores and overwhelmed sales representatives, we were pleased to receive great customer service from this particular location. Well done T Mobile at 4004 NE 4th! read more

Terrible service, I came in to check the billing, they asked for my ID, I showed them my ID. my wife is the joint account with me, they asking my wife ID too, are they require both ID to see my account? If so why when I come to the to buy new phone they didn't asking for my wife's ID??????? they're not nice and mean when asking that question, I recommend people not come to that store. I give this store customer service zero fxcking star they was suck..... read more

I went to the Renton Highland T-Mobile to see what they had to offer as I had been a long time Verizon customer. I was greeted and helped by an ABSOLUTELY AWESOME, PROFESSIONAL, and KNOWLEDGEABLE Sales person Khaleef G. I moved 5 phones to T-Mobile because of Khaleef G and his EXCELLENT customer service. I am also in Sales and I respect how he operates. If you need any T-Mobile sevices he is your guy. Last but not least I am also saving money :) read more

Always had great customer service here! The first time I came in I worked with Kyle. He has exceptional customer service and was very knowledgable about the products. Ever since then I always call ahead to make sure Kyle is working before I head over just to assure another great T-Mobile experience! Recommend and refer to everyone I know! read more

People, Do not use this location as the team here are trying to rip you off any ways they can. Also, they don't know what they are doing Period. PLEASE READ ALL it will save you money. I have been ATT customer for over 5years (Tmobile for 5years before that). Overall, ATT customer experience was great whenever i stop by retail store. They try to make you pay less in your bill, does not scam you into buying other things you don't need. No hidden charges at all. So, my experience here. I visited here twice and never going back and YOU SHOULD READ all and DECIDE. First visit, I walked in. I wanted to switch over to Tmobile from ATT so, I opened a business account with 4 lines. They set up the account using computer, and they brought out sim cards. Ok? Even though I don't have a phone, and sim card usually comes with phone inside, they brought it out, and CHARGED 20 dollars PER line. So, that day, I paid over 80 for it. Went home, and try to set up my tmobile account to pre-order phones, but they need to send me a txt to one of the Tmobile phone to verify. I don't have phones yet. So, I couldn't order online. Next day, I went in to same store again, to pick phones and pre-order(they had one phone in stock and others had to be ordered). took long enough. They CHARGED 20 dollars PER line this day again and calling it 'Assistance fee for upgrade', I do know this has rolled out this month, but my case it's NOT upgrade, it's NEWLINE. They are like "I would love to take it out but can't" I know enough about mobile business and they are BS-ing it. I also told them, don't even bother to offer 'free' accessories with good credit since I know it's not free and charges partially every month like payment plan. So, I went home and check the shipping date for pre-order and it says all three phone will arrive in 3weeks due to back order. I checked and only one of the three phone is back ordered(you probably guessed it right, Note 7 Blue coral), but Dumb sales person put three phones in single order and now two in-stock phones are sitting at the warehouse until back ordered phone is ready to ship. How nice. Basically, I opened account and can't use the lines for 3-4weeks. So, here is the KICKER. I called Tmobile Business Customer service and they told me, I shouldn't have been charged on first visit(80dollars) because Its business account. They also told me, I shouldn't have been charged on second visit(80dollars) because it's not an upgrade and it's not my fault that I cannot set up my t-mobile account. He then told me I should suspend the account until phone delivers because I will get charged for 3weeks since account is opened and active even though I don't have phone. He said the retail store should have offered and did this to save me some money while not using. He said sorry many times and credited the amount in to my account even though it was Store's fault. I know retail business wants to make money. But you are T-mobile Authorized Store that represents T-mobile's face. At least have some knowledge about business account, how to order phones so that customer can get it efficiently, how to save customer money, what to charge and what not to charge. IT'S A BASIC STUFF you should know about as a sales person. I know more than you do. If you don't want to get robbed or get things done correctly, just contact T-mobile through phone call to take care of everything from opening account to change address, order phones to avoid any unnecessary charges. The customer services on the phone are top notch. Oh yea, I forgot to mention, they used my driver license address and put on as business address even though I gave them copy of my business license with address on it. read more

Terrible Service. I can't even say "Terrible Customer Service" because they made it painfully clear that they wouldn't help me BECAUSE I'm not a customer. I needed an anniversary gift for my gf so I popped in to pick up a phone case she wanted, unfortunately it was the wrong size, so I tried to take it back to either return or exchange it and since I was 4 days over their return policy (they have a 14 day return policy, what happened to 30 days like a normal retailer?) they said it was a bit more complicated to run the transaction, but BECAUSE I'm not a T-Mobile customer, there was nothing they could do, and they followed that explanation with the most insincere apology I've ever heard. They obviously didn't care and also don't realize that they're missing the opportunity to turn me into a T-Mobile customer by showing me amazing service. I'd say their loss, but I'm the one stuck with a phone case that doesn't fit :( read more

There seems to be a pretty high turn over rate...o well.. I come in here every so often to check out new phones and accessories. By far, The guy that helped me, PEDRO (Doesn't look like a Pedro but it's cool) was the best employee that I have ever worked with in a T-mobile location. I am a very hyper person by nature and he dealt with me well. The other guy...."NEW HIRE" was nice too (The guy that can eat a whole pizza to himself), but Pedro was the best! Thanks for your assistance. It took me a while to get time to write this but I truly do appreciate this guy. He is awesome sauce LOL! read more

Worst network I ever had, whether T-Mobile or Metro PCS... very low signals in Renton, WA... even if only few miles away from company's headquarters. incoming calls mostly went on voicemail.. and if I ever get a call at all, it was breaking voice and hard to hear. I switched to H2O wireless (rides on AT&T network) which has much better network.. never missed a call, never got broken voice since then on H2O. read more

Needed someone to explain the new data plans tmobile was releasing this month. Friendly staff greeted me as soon as I entered the store. Rep named Corina was very knowledgable and presented me with all my options regarding the new Data plans. I ended up upgrading my data service plan and I'm soo glad I did. This is now my new go to tmobile store on the Eastside. read more

there are 4 workers on the floor, 2 are just on the floor, looks like there off or on break and distracting the one that is with a customer, making me wait longer. Im hispanic and i think its very un processional to talk in spanish when you have customers thats cant understand you. please wait till your off to discuss what your doing after work no one cares just help your customers get what they need and out asap. read more

Went to a T-Mobile store with my sister, both of us fed up with Verizon's expensive service. My sister finished but they were closing for the night so I agreed to come back the next day and finish up the paperwork, I did take my new cell with me though. Ok so, over the next several weeks I worked a ton of OT and barely had time to sleep, meanwhile my sister's new T-Mobile phone cut out on her ALL the time. ALL THE TIME and she missed some really important calls! A few months later I finally found time and stopped in to T-Mobile to return the phone, I wanted nothing to do with it. They have a 14 day return policy for the phones, ok my bad - I should have read the fine print. But what blew me away is that they wanted over 400.00 for service I had never used, I never finished the paperwork or activated the account OR the new phone. Part of this is my fault because I didn't go back right away and cancel everything - even though we never DID finish the paperwork. So I went through customer service and escalated it to a supervisor and then to a manager (in all I was on the phone for several hours)....they asked me if this was fraud, well hell no, I don't want to get those kids in trouble that tried to sell the account to me, but I finally did get the bill (I agree I owe 140 for the phone) down to $321 & some change. The management of T-Mobile are ruthless and could care less about you unless you're stuffing money up their a$$es. I am paying up ONLY to protect my credit, not because I owe any more than the cost of the phone. I'll never do business with them. EVER. And incidentally, my sister closed her account, after arguing with them forever over her horrible new phone and went back to Verizon. Beware. You're only money to them. UPDATE: I finally called them and ponied up the dough because I care about my credit rating. The rep on the phone was nice and listened to the entire story, and then I find out that because my account that I never had wasn't activated, the brand new cell phone wasn't activated either, so now, I cannot even sell it because there is a special code needed to turn it on that only an active account holder can use to "turn it on". So now I have a $140.00 cell phone that I can't even sell. The person on the other end clearly felt bad but there was nothing they could do to help me, except take my money. I didn't think this could get any worse. Some day T-Mobile will falter because of their despicable business practices and outright ripping off their customers. I hope they enjoy their free money. read more