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Super horrible quality super horrible customer service. Can't believe we spent 1200 on this. No return or resolution options. Ring is set poorly stones are so ugly. Ring is unwearable. What you see online is not what you get in person DO NOT SHOP HERE
Items not as pictured on their website. I ordered a gold choker in 14k gold and it was missing the charm pictured. To be clear, this is not the optional diamond pendent. When I reached out to customer service, they said they have changed the design. I can only assume this is to save on gold weight. I asked if they would offer a partial refund and they said no. I will choose to try to get a refund and send the necklace back. I can't support a company that won't send what is pictured and try to make it right. I could have just saved time and bough the same one from a local honest jeweler.
After a year of "inactivity" 15,750 of my points expired. I reached out on Instagram and they said they were so sorry to hear that and to reach out to customer service. Customer service basically said sorry not sorry and points can't be reinstated. Only to then offer to reinstate 50% of my points. So if you can't reinstate points how can you reinstate 50%? Clearly they can reinstate points and choose not to provide the best customer service. I have been a loyal customer of RC for over 8 years, even recommending and turning friends onto the company who have also shopped with them (even got a friend to get an engagement ring through them!). Used to celebrate milestones and anniversaries and just self purchase buying myself gifts from them and just like that they lost a customer. Unbelievable shame.
This was a terrible experience from start to finish. We were sent someone else's ring, and that person received ours - which is a huge mistake for a high-value, custom piece. On top of that, we had to explain and prove that the ring we received wasn't ours because it had the wrong diamond size, wrong gemstone, and wrong ring size. The situation dragged on far longer than it ever should have. My husband even asked for a phone call to sort things out and never received one, which was incredibly frustrating. When our actual ring finally arrived, it showed up with no tracking information at all, which is unacceptable for something this expensive. What made it worse is that the wrong ring we were originally sent still had a tag attached, while our ring arrived without one. There's no way to know whether the person who received our ring wore it, and because of that, it honestly just feels used instead of new. This was supposed to be a special moment, and instead it was stressful and disappointing. I would not recommend this company to anyone buying something meaningful or expensive.
***Bridal baguette eternity ring review*** I've been a huge fan of RC jewelry and accumulated several rings & bracelets over the years. I haven't had any issues with the quality except for one of the bracelets I own in which the clasp broke off 2x in less than 6 months. I was charged for the first repair as I was outside of the 60 day warranty and offered a complimentary 2nd repair when the clasp broke again several weeks later. I just chalked it off as a glitch with the quality as I haven't had any issues with the RC rings. I was in the market for a bridal band a few months ago & when I saw the baguette eternity ring and found out they are able to make it in my 3.5 size, I immediately knew I had to have it. I worked with Courtney to expedite my band and paid extra for the overnight shipping so that I could get it in time for my wedding. The ring came earlier than expected & it was absolutely gorgeous. Fast forward a few weeks, I got married on 5/21/23. The very next day (5/22/23), and less than 12 hours later, 2 diamonds are missing from my band. Mind you, this is the first time I am wearing it, it was carefully stored in the RC box until the wedding day. I even took it off before I showered that evening. To have 2 diamonds fall out of my wedding band that I paid $$$$ for and for a piece that i will have FOREVER, less than 12 hours after my wedding, was absolutely devastating. I immediately reached out to Courtney, who immediately had Gabi work with me on a replacement. She 'expedited' the replacement but said it would take about 3-5 weeks. I literally had to take my wedding band off the day after my wedding & I immediately shipped it back to RC that week & I believe it was received by RC end of May due to the holiday. It was absolutely devastating that I couldn't even wear my wedding band on my honeymoon in June. Today, on 7/7, I finally received my replacement pair which was a little over 5 weeks. I received an automated RC message saying that my ring was shipped but an email from the customer service rep , Gabi, would have been appreciated as this was a major f**kup with the quality. The replacement ring was shipped in a small box like their everyday jewelry. It would have been nicer to have been shipped in a bridal box like I received it in initially honestly. This isn't some $200 ring. While the ring is gorgeous, i am still so wary of the quality of the ring, if this happened 1 year down the road and a diamond falls out, would I have to pay for the diamond replacement? I had to take my wedding band off the day after my wedding and haven't been able to wear it for nearly 6-7 weeks after I got married and I wasn't able to bring it onto my honeymoon. With all that trouble, yes RC did offer a replacement (as they should), but nothing else was offered for the whole situation and major inconvenience this has caused. It would have been nice to receive some sort of coupon or credit as an apology. This whole experience makes me extremely wary of purchasing anymore high ticket pieces from RC in the future. See pics of ring attached.
Update - against my better judgment I decided to get the same ring from my previous review fixed in May. Not only is the customer service terrible, but the quality is TRASH. A different gem stone fell out - again just 4 months after receiving the repaired item. DO NOT ORDER if you expect quality or customer service - two basic tenets of a business. The price is the only reason this company stays in business. Awful.
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5 years ago
Buckle up, it's been a journey. So, my husband and have been huge RC fans and loyal customers. He has gifted me an RC piece of jewelry for nearly every occasion (birthdays, anniversaries, "just because", etc.) for the past three years. I personally waited in line on the opening day of their west village flagship and purchased a tennis bracelet. I've recommended them to friends, family members, neighbors, etc. Well- about six months ago, one of my RC diamond huggies just popped out of my ear without my noticing. Gone forever. I assumed it was a fluke, and moved on, vowing to never buy earrings from them again (as another pair- the starburst looking ones I bought- had bent). Fine. Then, about three months ago, a diamond necklace I purchased from them fell off my neck. I did not notice as it was a relatively light necklace, and it too is gone forever. At this point, I reached out to the customer service team, and they offered me 30% off to re-purchase the pieces (actually hilarious given they were already running a 25% off promo at the time, and their pieces literally broke). I wrote back to let them know that I felt the resolution was unsatisfactory, and they never responded to me. I then posted a yelp review, and they immediately wrote to me with a satisfactory solution (store credit for the amount). They also asked that I remove my previous yelp review, which I hesitantly did. Dishonest, but they provided me a very reasonable solution so I did it. Welp, here we are about a month following this ordeal and I am heartbroken to report that my most sentimental piece- the band my husband gave me for our one-year wedding anniversary, also broke. The setting was weak and the diamonds popped out. I take excellent care of my jewelry and have plenty of jewelry from other brands (Stephanie Gottleib, Alison Lou, Susie Saltzman, Spur, etc. etc.) that have lasted years and years. Not even worth going through customer service with this one. I don't want a replacement- it will probably break. read more
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4 years ago
I could not speak more highly of my experience with RC. I worked with Victoria Porras and she made the entire process so easy. She was more informative, transparent, and responsive than I ever could have imagined. Before going to RC, I visited several jewelers both in person and online. Many were fantastic, but NONE of them came close to the service and quality that I experienced from RC. I was amazed at the deal I was able to get for such a beautiful, custom ring and smooth, personalized experience in designing it. The process was so simple--I had an initial call with Victoria to discuss what I was looking for and my budget. Then she sent detailed videos of the several stones she had selected for me to choose. She responded to all of my many questions via email almost immediately, even with a three hour time difference between us. She gave great guidance when I had questions and explained things in detail, but was never pushy at ALL. RC even rushed my order to get it to me in time for my proposal date! On top of this incredible service, their designs are beautiful and my fiancée (and all of her friends and family) absolutely LOVED the ring. I will be recommending RC (and Victoria specifically) to everyone I know in the market for a ring! read more
2 years ago
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5 years ago
My fiancé and I are blown away by Ring Concierge! We hardly knew anything about diamonds when starting the engagement ring shopping process but our consultant Pauline made sure we had all the information by the end of it. She was so helpful and guided my fiancé to choose the perfect ring for me within our budget. She was available through text and email whenever we needed and we got the chance to have several phone calls with her as well. I am so pleased with the quality of my radiant cut diamond, I cannot stop staring at it!! read more
5 years ago
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5 years ago
The most amazing experience ever. I have always adored Ring Concierge and the pieces I've purchased over the years. I never thought I'd be lucky enough to have my engagement made by them. My fiancé reached out a couple months ago to start the process. Pauline handled everything and made him comfortable and confident from start to finish! Helped him pick the best diamond, the perfect setting, and even confirmed my ring size from a previous purchase of mine. Flash forward to December and I couldn't be happier with what they created!!! It is perfect and I will never go anywhere else for fine jewelry. Thank you to Pauline and the whole Ring Concierge team for making my dreams come true! read more
4 years ago
2 years ago
Business owner information
Carley P.
Hi Sarah, Thank you for your feedback regarding our Madison Avenue…
3 years ago
2 years ago
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7 years ago
I can't begin to tell you how much of a pleasure it was to work with Pauline at Ring Concierge! I live out of town, so we stayed in touch over email. She answered all my questions thoroughly and in a timely manner. When it came time to meet, she couldn't be sweeter. Their offices were adorable. When it came to the diamond selection, she showed me several diamonds in my price range. She wasn't pushing me to get the most expensive diamond, and we actually ended up going with one on the lower end of our budget. I was able to see exactly what my ring would look like because of the way they set the diamond in an empty setting on my hand. I couldn't be happier with my ring, it is BEAUTIFUL. The service at Ring Concierge is unmatched, and I will recommend all my friends to Pauline! read more
Business owner information
Nicole W.
Congrats on your new bling!!!!!
4 years ago
Great Jeweler! Pauline worked with my fiancé to create the most stunning ring ever! He's given me other jewelry from here and they also do stunning custom work! All my jewelry will be from here! read more
5 years ago
Searching for the right jeweler was a stressful experience and it didn't feel right until I stepped into the Ring Concierge office. Pauline listened to me and remembered my requirements from the first call through delivery. She answered my numerous questions and help guide me through the process and didn't not force me one direction or the other. My fiancé absolutely loves the ring. With a purchase this big, I feel I got my absolute monies worth which was important to me. I highly recommend Ring Concierge and Pauline! read more
3 years ago
Business owner information
Carley P.
Matt, I apologize for the delayed order. Our team has reached out to…
5 years ago
Everything was perfect. Pauline was extremely helpful and found the perfect diamond that my fiance and i were looking for. Pauline provided multiple options and made this process simple and stress free as possible. It's been weeks and my fiance still can't stop smiling everytime she looks at her ring, I love it . read more
4 years ago
I had such an amazing experience with Ring Concierge! I was late to get my wedding band, only about four weeks before the wedding, and while I wouldn't recommend being so behind, I spoke with someone on the RC Chat module who connected me with one of the bespoke stylists on the RC team. Nikki was so helpful and informative and she had my band expedited to make it on time. I just got my gorgeous wedding band with 10 days to spare! The team was amazing and the ring is perfect, I love it. Will definitely be going back to Ring Concierge for my anniversary gift requests too read more
2 years ago
5 years ago
We had the most absolutely incredible experience working with Melanie! RC has the most incredible offices and has talented gemologist are super willing to help and show you as many stones as you need to find something perfect. Melanie showed my fiancé several awesome diamond options, and helped him create a truly unique, bespoke ring! The customer service that Melanie Lubin showed us was second to none and I could not recommend RC enough. The quality of the diamonds and the settings is super high and even when you compare the price to a wholesaler everything is super competitive! I absolutely love my ring! The only thing I will flag to anyone looking for a 3 stone ring is that the RC signature 3 stone setting does sit extremely low to the finger (which is great and very secure) but unfortunately means a wedding band won't sit flush. Several other nyc jewelers have settings that allow for the band to sit flush so it's a small bummer BUT the ring is still super gorgeous and well made! read more
2 years ago
3 years ago
3 years ago
Business owner information
Carley P.
Hi Jason, thank you for your feedback. I am so sorry for any…
5 years ago
I'm writing this review as a favor to you. You're probably sitting there, just like I was. "Yo, this engagement ring is going to be the biggest purchase of my entire life. None of the stores I have been to (or seen) feel right". After all- shopping for engagement rings is based on referrals. Someone you trust tells you where they got theirs and you put your chips on the table and feel compelled to go there. You're over here like "The guy that I played football with in high school... His family owns a jewelry store. Well, it's his cousin's.... dad's... first babysitter's... sister's.... jewelry store. And technically he wasn't on the football team, he was the equipment manager. But he recommended it so we have to go there". We did the whole dog-and-pony show at legacy jewelry stores, the sexy brand name stores- you name it. And It. Was. All. The. Same. Thing. That is: Limited diamond selection, limited shape options. And, god forbid- if you actually do have a price "range"- ahem.... "it's too low". We're sitting there, looking at a set of options with.... four (?) diamonds? We're not even entirely sure what we want, we're trying to explore and figure that out!?!?!? Tf. Time and time again we felt under time pressure because the attendant at the counter naturally has to attend to the other customers queueing up behind us.... The sweaty guy in the corner is getting *clearly* very restless. The lady with the tiny dog in the purse is demanding attention. THIS IS NOT HOW I WANT TO BUY AN ENGAGEMENT RING. So we threw our hands up and said "ENOUGH!". We're not buying our engagement ring based on somebody else's definition of how it should be done. We're going with what WE want and what feels right for THE TWO OF US. After a few weeks of furious google search expeditions and Instagram scrolling, the seas parted. The ray of light came. We came across RC. It starts out with a style questionnaire (including questions on budget). My favorite thing about it was, for every question, there was an "I'm not sure yet" answer! Maybe if this is the fifth time you've been engaged- you know exactly what you want! Trial and error is highly effective, after all. But that's not us. I was shopping for my FIRST fiancée. She's technically my most recent fiancée also, but don't say it that way in front of her. But I digress. The process of discovery was built into every step at RC, which is exactly what we needed. I have nO iDeA wHaT I aM dOinG. After we completed the style questionnaire and an initial phone consultation, we scheduled our in-person visit for two weeks later. And literally everything went right. Every i dotted. Every t crossed. Every duck row'd. Every button up'd. Every circle back'd. Let me introduce Courtney U. We went into her well-appointed private office at their location by Rock center. No sweaty guy. No Karen's queuing up loudly clearing their throat trying to steal your thunder. Private. Office. Scheduled. Appointment. Just us. Courtney. And the stones. Courtney had an incredible array of stones prepared for us. Stones that are in your budget- (or kinda close to your budget if you are ok with a little stretch!) All shapes. All sizes. It was diamond diversity and inclusion. Courtney knew her sheeeeeeyett. Remember the football guy? With the jeweler relative? Well, to work at those places apparently all you need to do is to watch a 49 minute youtube video and you are all-the-sudden a diamond expert. Courtney has a degree in Gemology. If you're spending somewhere in the range of 2 to 165 thousand dollars on an engagement ring (I promise I am in there somewhere, also), don't you want to be buying it from an actual expert?! NE WAYS... Courtney educated us about the C's. My (now) fiancée and I were able to determine which characteristics were most important to us- and there is certainly a pun intended when I say no single size fits all! It was comfortable and effortless. I can tell you unequivocally that my fiancée- love her to death (literally, and soon, legally)- contemplates the pros and cons of decisions... to an excruciating and paralyzing extent. Some might call it "indecisive" but I ... politely agree. Courtney spent the time with us and it was incredibly clear that it was not her goal to SELL us a diamond, but to help us pick the diamond that was best for US. Courtney is, without a doubt, the Diamond Diva. The Gem Gal. The Rock Resource, if you will. The Stone Sista. Her Highness of Ice. The Queen of Cut. The Heiress of Carats. The Duchess of Precious. OH LAWD someone stop me before my keyboard breaks..... The Ruler... of Jewelers. (sorry fam, had to get one more in.) In our two hour session, it took neither heat nor pressure to make diamonds. But we left with ours. My only remorse, through the whole process, is that I wont be able to go through the first engagement ring buying experience at RC ever again- because I am committed now. And for that reason I am writing this review, as a favor... for you read more
5 years ago
My fiance and I worked with Pauline! We had the best experience and all of the RC team is lovely. The ring shopping process is really overwhelming, but the RC team helps to meet you where you are and makes sure to stay well within budget. Totally recommend we loved working with them! read more
5 years ago
My diamond specialist, Pauline, was very patient with me throughout the engagement ring purchase process. She went above and beyond for me and thoroughly educated me on antique diamonds. She made the uneasy and highly anxiety provoking process less daunting. My fiancé didn't even respond when I asked her to marry me. She saw the ring and said, "omg, omg, omg!" Thanks for everything! read more
3 years ago
Business owner information
Carley P.
Hi Madi, Thank you for your feedback. I am so sorry about the…
5 years ago
It is no secret that buying the perfect engagement ring is a time consuming, stressful, and expensive endeavor. Even when you know the answer will be Yes you want to make sure it is a ring she will love forever. Ring Concierge made that happen for my finance. She had a very specific cut that she wanted, and I had a budget to make it happen. We met with Pauline, who was a fantastic diamond specialist at RC. She was able to come up with some great options that I could pick from, was incredible responsive when I had questions, and was transparent when delays or issues arose. I think more importantly is that RC does not have a case of premade rings you need to choose from. They will go out and source the stone you are looking for. At the end of it all we got a beautiful ring I know my fiance will love forever. read more
2 years ago
6 years ago
My fiancé created my dream engagement ring with Ring Concierge back in August 2019. When it came time to create our wedding bands I knew we would be working with Ring Concierge without a doubt. We worked with Nikki virtually via phone and email through the entire process, as myself and fiancé live in Scottsdale and RC is based in NYC. Nikki was an absolute joy to work with. When considering different bands, she pulled a similar engagement ring to my own and sent several photos of different bands stacks so I would know exactly how it would look on my own hand without actually physically trying it on in the store. She is beyond well versed in the diamond business and answered all of my band questions in a timely and honest manner! That being said, I would highly recommend Ring Concierge to any couples or individuals who want a timeless, highest of qualities engagement ring or band whether it be working with them in person or virtually. I can't wait to work with them on future projects :) read more
5 years ago
2 years ago
4 years ago
3 years ago
Business owner information
Carley P.
Hi Kevin, Thank you for your feedback. I do apologize we were unable…
More info about Ring Concierge
488 Madison Ave
New York, NY 10022
Theater District, Midtown West
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http://www.ringconcierge.com
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Ask the Community - Ring Concierge
I am interested in the small rose-gold diamond hoops. My concern is that the return policy does not allow for trying on the earrings once you receive them. If I can't try them on, how would I know if they will be comfortable?
As long as the tag is still attached you are able to return the earrings.
Do they buy diamond wedding rings?
If your ring is purchased from Ring Concierge, we do offer trade ins if you'd like to upgrade in the future. If you're interested in trading a non-RC ring ring towards an upgrade, we assess each on a case by case basis. So please feel free to reach…
Review Highlights - Ring Concierge
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