This used to be my favorite jewelry shop. Until I sent in a ring for repair and received a different ring with a significantly smaller pearl than what I originally purchased. No prior notice was given and they made pay a repair fee despite having made my origin purchase less than a year ago. read more

Catbird Soho - My original ring w a statement sized pearl. - Jewelry Near Me - New York, New York

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Faith was such a huge help! She helped fix my favorite bracelet with so much patience and care, and now it is as good as new!

Poor, unfriendly service. I will be purchasing the necklace, charm, and ring I want from their new San Francisco store because the NYC employees were so standoffish. They weren't that busy yet they were talking with themselves and ignoring customers. read more

Catbird Soho - Laufey x catbird ! - Jewelry Near Me - New York, New York

I purchased the dollhouse locket and a chain to go with it on line, engraved with my initial for pick up at this location. The item was ready for pick up within 3 days of me placing the order. I showed up in the evening and the store was pretty lively, with many people browsing. I did not do too much browsing as I was in a rush and had browsed many times on the website. I was assisted right away and a sales associate brought out my order. They took it out of the package to inspect it and confirm everything look good for me. They also gave me a card that describes how to fit a picture in my new locket. I purchased the locket during an online sale for 30% off. Catbird's prices are steep, but so far I have not had an issue with my purchase and think it is so beautiful. We will see how the locket and chain hold up over time. I'd like to be a repeat customer at Catbird and come back here to browse when I have more time. read more

Two years with my zapped bracelets and going strong! Very cute and dainty. They do stretch out a little over time but you can go in and get it adjusted read more

Had a fun time picking out some permanent friendship bracelets for my birthday! I love that there are displays of local artisans, pieces are used from recycled jewelry, everything is so beautifully displayed. The folks were so patient, while we were making our careful decisions. My 5 stars really goes to the customer service. When my friend and I walked out and realized her bracelet wasn't the right color, the staff were super kind and apologetic (was a little dark inside and couldn't tell from the yellow gold and rose gold), and they were able to immediately replace the chain. Additionally when my chain fell off in the pool and I was unable to recover it, I reached out via email to the folks at catbird and they were so kind to send me a replacement. Would definitely return again, because the service as great and I would really love to buy a local handmade piece. read more

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I came in on Monday, May 29 to get the Sweet Nothings bracelet and was super excited to do it with my friends. It fit well the day i got it, but now it is 2 days later, May 31, and it is very loose on my wrist. For spending $100, i would imagine it would not loosen this quickly, especially since i love the snug look and feel. I know they said over time it will loosen so they adjust it snug, but this is ridiculously fast for the cost. It's a 2 hour drive for me so this was something I was really excited for and am ultimately disappointed...I don't know if my bracelet is defective or something but it's really upsetting update: it is continuing to get loser and i'm not doing anything out of the ordinary to make this happen, so upset read more

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Came here to get my tinsel bracelet welded and they said no because someone had gifted it to me two years ago. Years ago someone from the store had told us we could get a bracelet welded at any time. When I told this to the store associate she acted like I was crazy and said "I don't know why anyone would tell you that. It's been this way as long as I've worked here." Then I asked her how long she had worked there and she said not long, lol. This was unfortunately a negative experience, which is so unlike all the past times I've been at catbird. Normally they're great. I guess that store associate was just miserable. read more

the staff here are always nice and helpful, best to go when it's not too busy though. I always appreciate them showing me what jewelry they're wearing for an idea and answering my questions. read more

I just ordered some bracelets online. I checked out and provided a SHIPPING address. Because I live in Texas. Not NYC. So I get an email stating I can pick it up at the store. What? Huh? Then I find out by calling a store that they don't have a phone number for online orders, just chat and email. Who does not have a phone number? That screams of a scam. Be warned, they are idiots. UPDATE: I have not yet received my refund as promised so I have disputed the charge. UPDATE: I again was told by bot email to pick up my order and again I asked where is the refund you promised? Then I get the your getting a refund. WHEN? Hurry up! UPDATE: Finally got my credit refunded almost a month later and only because I disputed it with the credit card company. read more

The jewelry collection never disappoints, and my yearly tradition of adding new pieces is a testament to Catbird's timeless allure. However, the true highlight is the exceptional sales associate, Isabella. Her warmth, patience, and genuine care elevate the shopping experience to an extraordinary level. During my most recent visit, Isabella made my mom's quest for a small birthday charm an absolute joy. Her outstanding service transformed a simple shopping trip into a truly special moment. At Catbird, the combination of enchanting jewelry and unparalleled service by individuals like Isabella made my visit an unforgettable experience. read more

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I didn't have any negative experiences here but on the weekends, super crowded. I recommend you to stop by during the week if you can. it could be hard to find a location since store has a very small sign. read more

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Went here with a friend to get zapped and we had a great time. The staff was so friendly and answered all our questions. I'm a little late posting this review, we went over a year ago, but my bracelet is still in perfect condition and the diamond charm stayed on! The rest of their jewelry is beautiful, I am planning to go back next weekend which is what made me write this review. read more

Catbird Soho - One plus year later and my zapped bracelet is still here! - Jewelry Near Me - New York, New York

I used to be a Catbird fan - I love their jewelry, but their customer service is so bad that now I have to boycott. I've spent thousands of dollars there over the years and the last time I went in they wouldn't zap my bracelets because they had been purchased over a year ago. I don't live in nyc anymore and when I go back I'm usually in and out for work with no time to do any personal errands. The one time I was able to go, I had specifically blocked off my calendar to go get them zapped, waited in a 45 min line just for them to tell me that I couldn't get them zapped because I had purchased the bracelets a year ago. They also were extremely rude to me during the whole interaction and they made it seem like I was wasting their time? I was astonished. Been a customer for over 12 years and will not be going back or buying anything from them again. read more

My sister took me here for my birthday to get matching bracelets! We had a reservation at 6pm, but ended up being in the area a few hours early and the staff was very accommodating to get us in. We waited in line for around 20 minutes (there were maybe 4 people in front of us) and then it was our turn to get zapped. The woman helping us answered all of our questions and the zapping took maybe 5-10 minutes for the two of us. We love the results and are reminded of each other anytime we see the bracelets on our wrists! The woman said the chain that we chose may stretch over time, but it's been about two weeks and it's still as tight as it was when I got it, so that's a definite plus! For color reference in the photo, my sister (higher) got the gold and I (lower) got the white gold. read more

Catbird Soho - Zapping of the bracelets - Jewelry Near Me - New York, New York

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I've gone in here twice to try something specific on that I'm interested in buying. Twice no one even said hello to me. The first time I thought, ok they're busy, I'll come back. On the second visit, I waited by the case, expecting someone to ask if I needed help. I tried to make eye contact with the sales people, who saw me there, but didn't even bother to say hello. I even asked someone if I could get some help and she said "just a minute" then never returned. I get it, you're busy, good for you. But I just can't take them seriously after this. I'll shop somewhere else and so should you. This place is a joke. read more

70 dollar necklace tarnished in one day after wearing it once. Staff were condescending. Save your money !

I couldn't be happier to write a review for my favorite jewelry brand of all time, and I'm so glad to have shared my zapping experience with my best friend. We literally booked our NYC trip around our zapping appointment and spent months looking at photos and the Catbird website in preparation for our visit. It was really pleasant, and all the store employees are kind and patient and follow COVID-19 guidelines well. Our welder paid special attention to make sure our bracelets were zapped on properly, and overall, it was a really memorable and special experience. I'm looking forward to my next visit because I love purchasing from Catbird and supporting their mission, and I have more Forever bracelets I want to add to my wrist! read more

Catbird Soho - Jewelry Near Me - New York, New York

I was nervous to make the commitment of getting a welded bracelet but I came with my friend and we got it together. No regrets!! I love it!! It's so dainty I barely feel it, but I love the sparkle it puts on my arm. I love low maintenance jewelry so this is perfect for me. I'm addicted and I want more! I highly recommend making an appointment. It gets busy and at times they don't even take walk-ins. I made a reservation near closing time so it wasn't as busy. Maybe because they're high traffic though, the staff isn't all too warm and friendly. You come in, go straight to the back to check in and you let them know which bracelet you want. The girls at the counter don't exactly explain things to you and they just ask you if you know which bracelet you want yet. No warm and fuzzy vibes here. They check you out and give you a card to take over to the welders on each side of the front. The welding process is so fast and you don't feel a thing. They tell you you can come back to adjust within 30 days at no fee if you're not happy with the length. I was in and out in 30 mins and the longest part was me deciding which bracelet I wanted. read more

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Lovely in-store experience, but terrible customer service via chat or email only. My fiance and I purchased wedding bands from Catbird Williamsburg. He was measured as a 9.5, and the band they sent and claimed was 9.5 was too big. We had it checked by a local jeweler who said it was 9.75. I've asked customer service to ship the correct size to the store because our wedding is in a few weeks and they keep telling me there is nothing they can do. I would first need to send back the ring to get the replacement, but it takes weeks to get a replacement. I've been going back and forth with them for a week now and can't speak to anyone on the phone. I would never recommend Catbird to anyone for wedding jewelry. I'm shocked by how a store specializing in wedding bands could make this kind of error, and then not take ownership for that error. read more

This was my second time getting zapped! I love this place. The staff is SOOOO kind and helpful and they make the experience so lovely. They offer free adjustments within 30 days and then after that they're $10. They explain if your type of bracelet will stretch over time and why they're making it the length they are. It doesn't take long and both times I've arrived prior to my appointment time and they got to me right away! read more

Catbird Soho - Sweet Nothing (top) and Tinsel (bottom). - Jewelry Near Me - New York, New York

My Partner has been talking about this place for months, wanting to get the Forever Bracelet! Well while we were in NYC we decided to go get it done! Upon going in the vibe was very chill and open! The staff was very friendly and helped with any questions we had! The service was fast and the experience was one of a kind! Its a very cool process and you really get to see the Zap in action! The bracelets are very nice and I hope they last FOREVER! Thanks for the business and the memory :) read more

Catbird Soho - Sweet Nothing Bracelets in Yellow Gold - Jewelry Near Me - New York, New York

Randomly came in and learned that they do the welded bracelets here. They were nice enough to accommodate us without having made an appointment. We both ended up getting the forever sweet nothing (I think that's what it's called). After tax it was ~$106. The whole process took just a couple of minutes. PS. The bracelets can be easily cut with scissors to take it off and they can weld it back on for you for an additional fee after 30 days (free before 30 days) read more

We made reservations for our group to get zapped and they were able to accomadate a 5 of us on a Saturday. It was so fun looking at the jewelry and picking out charms for our bracelets. Definitely want to come back and get more when im in Soho again! read more

Catbird Soho - Jewelry Near Me - New York, New York

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Tina's take: 4/10 I booked an appointment at the soho location a month in advance for March 5,2022 and I was so excited to get "zapped" with my boyfriend. We wanted to do something cute together and we chose to come here. We came 5 minutes before our appointment time and the lady who "greeted us" at the door basically stopped us and said " can I help you". They need to make a separate line for reservations and walk ins or atleast ask people when they walk in do you have a reservation not just say hi wait on line. Not the best hospitality and she basically said to come back in 10 minutes because there was too many people inside- meaning they overbooked. When we finally were able to walk in the lady at the front ringing people up was extremely rude and passive aggressive. Bottom line: If you are working at a popular place in New York City I advise you to have patience with people and treat them with respect. EVEN IF you are ringing people up. The place has a wonderful concept but ALL of their staff should be wonderful as well. I will not recommend this place until they fix their customer service. read more

Catbird Soho - Zapped 1976 - Jewelry Near Me - New York, New York

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I went to drop of my engagement ring to get it resized. I showed my ring and asked for the process (timing, shipping vs. pick up, etc). She said "Well, it depends how much your ring was." Strange question to ask in my opinion. I said that I don't know how much my fiancé paid for the ring. I asked about the shipping process and that I'm concerned it getting stolen on the way. She just said yes and looked at me. There was no empathy or explanation on to get the ring shipped safely. I then asked to try on wedding bands (no explanation was given to any of the rings). I tried on a couple and asked to see more from a different shelf. She just ignored me and rather took care of a group of teenagers that were trying to buy these zapped bracelets. So I had to wait for someone else. (Didn't get an explanation on the rings either). I felt like I was at a Claire's. There was no acknowledgement of my recent engagement or my upcoming wedding. I barely got any attention while I was already wearing one of their rings that was surely not cheap AND showed interest in their diamond wedding bands. I did not drop off my ring. Zapping those bracelets seems to be their priority. read more

One of the customer representatives was so rude and discriminating Won't come back ever again read more

While visiting NYC, I purchased the cygnet bracelet which I requested to be engraved. The store employee told me that I could only receive the engraved bracelet on a later date and offered to ship it to my house. I agreed, and told her my full address and what I wanted to engrave on the bracelet. She even confirmed with me and showed me her computer screen if the address she copied down was correct. Everything was going smoothly until after paying for it in the store: the order confirmation email said that the shipping method would be IN-STORE PICKUP, when I CLEARLY just gave her my whole home address and everything. I couldn't go back to the store and fix the issue since I had to leave NYC soon, so I sent an email about 5 days later stating the issue of the wrong shipping method. I cannot go back as I live in a different state and am not willing to take a long trip all the way back just to pick up a bracelet in their NYC store. A mistake is a mistake, but I'm not so lenient on one that is made after a customer pays $316. What surprises me even more, additionally, is that my friend that I went with also faced the same issue with the wrong shipping method that day after also buying engraved jewelry. On the order confirmation emails that we both received, they stated that they would send us an email in 1-3 days when the engraved jewelry leaves the warehouse, but it has already been a week. I'm contemplating on requesting a refund since this whole experience has been seeming sketchy. read more

Staff is friendly, jewelry is nice and simple, just the way I like it. Went with my daughter to get zapped together with husband and son in tow, so we made a reservation, did our homework, knew what we wanted all to to insure minimal wait time for the boys. Well, turns out you don't need a reservation...you get to stand in line with every walk in that comes along. Easy fix, reservations should go to the front of the line, just like in a restaurant, that's the point, right? read more

Catbird Soho - ZAPPED! - Jewelry Near Me - New York, New York

Never coming back, I've spent thousands and thousands of dollars here since they opened back in Williamsburg but wow the soho location is filled with pretentious and unfriendly staff! Literally standing there while tons of employees walk by me ignoring me and helping everyone else. Then I was told I need to stand by the cash register line to be helped and each employee kept taking off and going on the floor to make more sales and ignoring me. I kept trying to get their attention but they kept running to the back of the curtain and talking to each other. The girl with the huge eyebrows and the white streak in her hair was particularly unfriendly. Do they make commission for this type of behavior? read more

I think Catbird's pieces are genuinely really cute, but the quality is absolutely abismal. Recently, my bracelet (diamond fizz sparkler) broke off and was lost. I had it for less than a year (~10 months). For $350, I expected to have it for a long time. I'm honestly devastated because that was the most I've ever spent on jewelry by far. My boyfriend also bought me a small ring, and it only lasted ~2 months before one of the stones came out! Again, for almost $200, I expected much better quality. Bottom line: Catbird markets themselves as being "forever" pieces, but they aren't. read more

I just wanted to say, that I LOVE CATBIRD. I am speechless, and so overjoyed by the amazing customer service that my friend and I received here yesterday. Onward, let me explain myself. My friend and I are from Long Island, and we obviously have to take the LIRR to get to NYC; unless you want to drive which we quite frankly, didn't want to. So, we both had an appointment at 12 and 12:15 for welding. We hopped on a train from Port Washington and just to our luck.. they discover broken tracks up ahead and our train broke down at Great Neck, thus leading to everyone having to get out and catch cabs at that station; which was sooo inconvenient. Right? So here we are, freaking out because we know that we will be late to our appointments that we waited so long to get and were looking forward to. The issue we were having is that Catbird usually only communicates through phone calls, text, and emails Mon-Fri; and it was alas a Saturday. We called and once we didn't get an answer we realized the policy and understood that, but still decided to take the chance to make the commute. We were worried that once we got there 45 min to 1 hr late that they would probably turn us down because it's a busy day and we "missed" out on our spot. However, I came up with another way that we were able to contact Catbird and let them know about our dilemma. Evidently, my friend who has an Instagram account, was able to type up a message to @catbirdnyc explaining to them the situation and if they could still accommodate us despite the fact that we would be showing up late. Well? CATBIRD DID JUST THAT! They responded promptly while we were in our Uber on the way to their store in Soho, and assured us that they alerted the welding annex about our situation and that we should still be serviced with no problems. Once we arrived at the welding annex, let me tell you the store is so gorgeous and it has wonderful vibes. We were greeted by every employee with smiles and the overall experience was splendid. My friend and I opted for the 1976 forever bracelet (which is STUNNING). We were helped by a wonderful jeweler which I cannot remember her name (forgive me) but she has short platinum blonde hair and beautiful tattoos on her arms and hands. She was fast and attentive, and allowed us to record the experience and really made sure that our bracelets were fitted properly and welded on securely! She even gave us restaurant recommendations that were local to the area and we stopped at La Esquina right after, which was up the block (THANK YOU!, the food was bomb!) Overall, my friend and I were super happy and the experience was so much fun. I totally recommend that everyone goes to Catbird to get a forever bracelet! They are so pretty and demure, and you can barely tell it's there; until you see the beautiful shine from the 14k gold to remind you that you have a skillfully crafted bracelet on you for eternity. Once again, thank you so much for the amazing customer service. read more

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Long story short, my friend is obsessed with Catbird and 99% of her jewelry is from them, so when we decided to take a trip to NYC she of course wanted me to check out the store in person and get zapped. The appointments fill out supper quick, so if you are traveling out of town I highly recommend booking your appointment 2 months in advance (they also have a waiting list). Everyone at the store was super friendly and they explained the different options to get zapped. My friend and I decided to go with the same bracelet which is absolutely beautiful, but is SO TIGHT. They lady that got us zapped wanted both of our bracelets tighter and thank God I said no, so she moved like 2 more loops. She said that after 2 weeks they would loosen up, but it has been 1 month and it is still super tight. I wake up every day with a huge mark on my arm which frankly is kind of uncomfortable. Anyhow! I am highly considering removing it or going to the store in Austin to see if they can fix it. Besides that, the quality is amazing and the bracelet is really pretty. read more

Catbird Soho - Jewelry Near Me - New York, New York

Awwwww, catbird holds a special place in my heart. Me and my bestie hopped off the place from Houston TX and sent the Uber directly from the airport to Catbird. They were able to accommodate us right away, despite us looking ridiculous rolling in with our luggage. The girls working were so helpful and sweet and had a really happy energy! I got the gold tinsel forever bracelet and my friend got white gold. They tell you it should be snug and it will stretch over time and it definitely has. It's been a month or so and I still love it. I got zapped and I'd do it again! (and plan to heheh) read more

Made a trip specifically to get a forever bracelet. Fell off in under a month. Absolutely not worth it, way overpaid for something that doesn't last. read more

The store was hectic and busy on a Monday afternoon. Tons of people there to get the clasp-less bracelets. Was not the vibe for wedding band shopping. An employee suggested we go to the other location in Brooklyn for a more intimate experience, which I appreciated. read more

Horrible place to buy jewelry. Most of the jewelry they sell is not well made. The customer service is appalling. When you pay good money for something, you expect the customer service to be descent. I would not recommend Carbird for jewelry. You will be dissatisfied and treated poorly. read more

Catbird is one of my favorite jewelry brands and I've purchased several products from them. The staff at the Soho location, however, lacks professionalism. I once bought a ring in the store, came home with the ring, and realized they gave me a ring at least 2-3 full size larger than what I bought - when I tried to call the store, they never answered so I had to go back to the store for an exchange. People can make mistakes, so I was nice about it when I had to go all the way back to the store to get a ring of my true size. However, I just can't help but feel that most of the staff at this location are rather off-putting and rude. When I went into the store to see a necklace I've been meaning to buy for a friend, I could tell that this female staff member was just not happy to interact with me. When I said thank you (for showing me the necklace I was looking for), she didn't do or say anything but putting the item back into the drawer it originally belonged to. I mean, if you're selling rather pricey jewelry (which I am a fan of; I am willing to pay the price for the items I love), I would expect more professional and positive attitude from staff. read more

Bought two necklaces for my daughter's 25th bday and had a great experience. Laura helped us and was very knowledgeable, personable! Fun store. Quality jewelry. Very tiny and sweet pieces but well done. We will go back for more. read more

Avoid Catbird at al costs. I had an absolutely terrible experience with them re: a ring that was supposed to be engraved one way and ended up another. Nothing bout the experience was good. Shoddy merchandise, too. Ring so thin it was like out of a crackerjack box. hard to reach them, promised call backs that never came, submit button grayed out when I tried to get a label to return. Nothing about this was a good experience and now I am out $200. Run from this place and find another! read more