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    Catbird Soho

    3.3 (76 reviews)
    Open 11:00 am - 7:00 pm

    Catbird Soho Photos

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    Forever Friends
    Nhi V.

    Had a fun time picking out some permanent friendship bracelets for my birthday! I love that there are displays of local artisans, pieces are used from recycled jewelry, everything is so beautifully displayed. The folks were so patient, while we were making our careful decisions. My 5 stars really goes to the customer service. When my friend and I walked out and realized her bracelet wasn't the right color, the staff were super kind and apologetic (was a little dark inside and couldn't tell from the yellow gold and rose gold), and they were able to immediately replace the chain. Additionally when my chain fell off in the pool and I was unable to recover it, I reached out via email to the folks at catbird and they were so kind to send me a replacement. Would definitely return again, because the service as great and I would really love to buy a local handmade piece.

    The day i got it (fits well)
    Madison P.

    I came in on Monday, May 29 to get the Sweet Nothings bracelet and was super excited to do it with my friends. It fit well the day i got it, but now it is 2 days later, May 31, and it is very loose on my wrist. For spending $100, i would imagine it would not loosen this quickly, especially since i love the snug look and feel. I know they said over time it will loosen so they adjust it snug, but this is ridiculously fast for the cost. It's a 2 hour drive for me so this was something I was really excited for and am ultimately disappointed...I don't know if my bracelet is defective or something but it's really upsetting update: it is continuing to get loser and i'm not doing anything out of the ordinary to make this happen, so upset

    Lanie F.

    The jewelry collection never disappoints, and my yearly tradition of adding new pieces is a testament to Catbird's timeless allure. However, the true highlight is the exceptional sales associate, Isabella. Her warmth, patience, and genuine care elevate the shopping experience to an extraordinary level. During my most recent visit, Isabella made my mom's quest for a small birthday charm an absolute joy. Her outstanding service transformed a simple shopping trip into a truly special moment. At Catbird, the combination of enchanting jewelry and unparalleled service by individuals like Isabella made my visit an unforgettable experience.

    croissant light
    Sara Y.

    I didn't have any negative experiences here but on the weekends, super crowded. I recommend you to stop by during the week if you can. it could be hard to find a location since store has a very small sign.

    One plus year later and my zapped bracelet is still here!
    Jillian V.

    Went here with a friend to get zapped and we had a great time. The staff was so friendly and answered all our questions. I'm a little late posting this review, we went over a year ago, but my bracelet is still in perfect condition and the diamond charm stayed on! The rest of their jewelry is beautiful, I am planning to go back next weekend which is what made me write this review.

    Zapping of the bracelets
    Nash I.

    My sister took me here for my birthday to get matching bracelets! We had a reservation at 6pm, but ended up being in the area a few hours early and the staff was very accommodating to get us in. We waited in line for around 20 minutes (there were maybe 4 people in front of us) and then it was our turn to get zapped. The woman helping us answered all of our questions and the zapping took maybe 5-10 minutes for the two of us. We love the results and are reminded of each other anytime we see the bracelets on our wrists! The woman said the chain that we chose may stretch over time, but it's been about two weeks and it's still as tight as it was when I got it, so that's a definite plus! For color reference in the photo, my sister (higher) got the gold and I (lower) got the white gold.

    Megan L.

    I couldn't be happier to write a review for my favorite jewelry brand of all time, and I'm so glad to have shared my zapping experience with my best friend. We literally booked our NYC trip around our zapping appointment and spent months looking at photos and the Catbird website in preparation for our visit. It was really pleasant, and all the store employees are kind and patient and follow COVID-19 guidelines well. Our welder paid special attention to make sure our bracelets were zapped on properly, and overall, it was a really memorable and special experience. I'm looking forward to my next visit because I love purchasing from Catbird and supporting their mission, and I have more Forever bracelets I want to add to my wrist!

    Outside
    Linda T.

    I was nervous to make the commitment of getting a welded bracelet but I came with my friend and we got it together. No regrets!! I love it!! It's so dainty I barely feel it, but I love the sparkle it puts on my arm. I love low maintenance jewelry so this is perfect for me. I'm addicted and I want more! I highly recommend making an appointment. It gets busy and at times they don't even take walk-ins. I made a reservation near closing time so it wasn't as busy. Maybe because they're high traffic though, the staff isn't all too warm and friendly. You come in, go straight to the back to check in and you let them know which bracelet you want. The girls at the counter don't exactly explain things to you and they just ask you if you know which bracelet you want yet. No warm and fuzzy vibes here. They check you out and give you a card to take over to the welders on each side of the front. The welding process is so fast and you don't feel a thing. They tell you you can come back to adjust within 30 days at no fee if you're not happy with the length. I was in and out in 30 mins and the longest part was me deciding which bracelet I wanted.

    Sweet Nothing (top) and Tinsel (bottom).
    Erin J.

    This was my second time getting zapped! I love this place. The staff is SOOOO kind and helpful and they make the experience so lovely. They offer free adjustments within 30 days and then after that they're $10. They explain if your type of bracelet will stretch over time and why they're making it the length they are. It doesn't take long and both times I've arrived prior to my appointment time and they got to me right away!

    Sweet Nothing Bracelets in Yellow Gold

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    2 months ago

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    2 months ago

    Faith was such a huge help! She helped fix my favorite bracelet with so much patience and care, and now it is as good as new!

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    2 years ago

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    11 months ago

    70 dollar necklace tarnished in one day after wearing it once. Staff were condescending. Save your money !

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    5 years ago

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    Page 1 of 2

    Ask the Community - Catbird Soho

    Review Highlights - Catbird Soho

    . The welding process was quick and painless and she even helped us take nice photos for the gram

    Mentioned in 3 reviews

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    4.7(153 reviews)
    0.6 miEast Village
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    Making their custom perfume

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    Catbird Soho - jewelry - Updated May 2026

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