It seems Stele had my review removed, so I'll post again: Stele was one of my favorite places to shop for niche/indie/international brands. I've always shopped online because I don't live in the city. When I placed an order earlier in the month, and the tracking hadn't updated since it was dropped off at the carrier and it was past the delivery window, I reached out to their customer service to see if they might have any information. I was told they'd send me a link to file a claim with UPS and once the claim was solved, I'd either get a replacement or refund. I said that I found it a bit odd that they'd put the onus of filing a claim on their customer. (Perhaps I'm wrong in that opinion, but I've never had a merchant take no responsibility in assisting a customer with a late/lost package. I wasn't asking for a refund or replacement, I just wanted...help.) I've written their customer service before, and I've always found it a bit lacking. When I first came upon them (sometime in late 2023/early 2024), I noticed the samples for perfumes are listed only as "sample." There's no description of size or whether it's a manufacturer sample or decanted. I wrote their customer service inquiring about sample info., and they just didn't respond. Another time, when I reached out to ask if they knew when a perfume would be in stock--after having a conversation with them a few weeks prior and was informed a restock was on the way--all I got back was "we don't have it yet!" Obviously you don't have it yet, because if it was in stock, I would have just purchased it and not reached out. I was really excited about this perfume and because their response was both indifferent and dismissive, I lost that excitement and the interaction left a bad taste in my mouth. Back to the subject at hand: I ended up getting my package, but Stele not only didn't check in to make sure I did, they just didn't respond at all and then apparently blocked me from ordering from them again. If this is how they treat repeat customers (who have spent $1,000 or more with them) after a single criticism, they certainly don't need my business. To the brands that stock their shelves, and future brands considering working with them, please bear this in mind: does Stele's behavior represent you as a brand? read more