My best friend is a fragrance ho so when he visited NYC after five years or so he had to go here…read more It was a very hot day in NYC so Soho was just a mile and a half just walking around with the slow tourists walking around and buying maybe one or two small things... Clearly we can tell I was in a mood. Anyways, we went here after Apple Maps told us it was at some other location *make sure you look up the address in Google* My friend took his time picking out his cologne of the moment and I almost peer pressured him to get a very expensive one, but the ppl that worked there were understanding and told him to take a min, walk around with the cologne on him and walk outside. It turned out that the cologne smelt similar to his usual cologne that was half the cost. Personally appreciated the staff's honesty instead of just gaslighting my friend to get something more expensive. Sometimes, you find places that aren't after your money or snobby. If I actually cared about fragrances (I am a basic, mainstream B), this would be my go to place. My friend loved his experience here so 5 stars and a half!

While this store has an impressive collection of fine fragrances, I'm writing this review because…read moreother customers deserve to know what kind of service to expect here, especially considering all the five star reviews. We visited this location to purchase a fragrance on a vacation in NYC. We tested it in store, liked what we smelled, and made the purchase. When we got home and used the actual bottle, it smelled completely different. Not a subtle variation. A completely different fragrance. We reached out to the store to address this issue. Their response? We were told that testers are expected to smell different from the actual product you purchase, and the best they would do is offer us 10% off our next purchase, no exchange or return options. Testers exist specifically so customers know exactly what they're buying. The product we received does not match what we tested. When we brought this to their attention, instead of attempting to resolve the issue or investigate what went wrong, we were given an explanation that essentially places the responsibility on us for expecting consistency between the tester and the actual product, refused a return, and offered 10% on a future purchase. The lack of accountability here is remarkable. If this is the standard of customer service and the type of response customers receive when there's a legitimate problem, I can't recommend shopping here. We won't be returning, and I'd encourage anyone considering a purchase to be very cautious about whether what you test is actually what you'll receive

A pretty corner perfumery with a charming scent collection, but it can get a bit claustrophobic…read moreduring the busier hours. Certainly on the higher end in terms of cost but it's worth it for the sustainability.

Nice perfume collection and sampling experience. I had a great interaction with Christopher,…read moreprofessional and knowledgeable. Of all that I tried I only liked one, but not like it enough to shell out that much for. What's worth noting though is that their collection is developed with sustainability in mind.

It is a very unique store!…read more 1. Perfume of your own making! The idea is good. You must buy minimum 3 full bottles, which makes it very expensive! 2. Interior is very beautiful! Choices are good and selection is quite vast. 3. Service is horrible! The woman was so high and mighty and will treat you like s**t. remember the moment from Pretty Woman or Selina?! That is exactly what happened. I came here knowing exactly what I wanted to get, and she told me she was feeling gracious and would let us film the inside of the store! When I told her I will get 3 bottles, she acted all nice, but I had already decided I did not want her to wait on me. Luckily, they have 2 more store clerks. I will not be coming back here again and highly do NOT RECOMMEND. No one should support a business that treats you poorly.

If the oud NY ever returns.....s…read more 1st time at this store - not a good experience sales people at this shop are in need of customer service training, learn to smile.

WE LOVE YOU MADDIE!!! amazing scientologist and made our experience whimsical and joyous. also read…read moreus like a damn book and gave us great options for our custom lesbian perfume

As a repeat customer, I am extremely disappointed by my recent experience. I have visited this…read morebusiness several times to purchase fragrances and have always spoken highly of them, recommending them to coworkers, friends, and family. Recently, I booked an appointment for a girls' evening with several friends who were traveling in from out of town. Unfortunately, their flight was canceled due to circumstances completely beyond our control. When I called, I was not asking to cancel the appointment, only to reschedule it. To my surprise, I was told that rescheduling was not an option. As a loyal customer, I expected a greater level of understanding and empathy for an unforeseen situation like this. I was committed to keeping my business with them and simply needed flexibility due to a travel disruption. Their unwillingness to work with me left me feeling undervalued as a customer. In my professional experience working with many businesses, I have seen the best customer service demonstrated when unexpected circumstances arise. Unfortunately, this experience showed a lack of customer care and consideration that I did not expect from a company I had supported and promoted for years. I will certainly miss their products, but this experience has left such a negative impression that I do not see myself returning. It's disappointing when a single interaction overshadows years of otherwise positive experiences. I hope they read this and do better with their customers. Given the current environment with flight disruptions, delays other other transporation challenges this will happen to another customer and they will continue to disappoint and tarnish their brand.

Service is bad. They don't even help and allow you to spray on your skin, so how would you know if…read morethe perfume is good? They like you to smell on the cap, no blotter just the cap. I find that weird.

Two stars for the selection of perfumes which is impressive but I found Stele to be hugely…read moredisappointing. I went in aware that you can touch (or spray) the bottles, but I wasn't expecting the only interaction from staff to be to ask everyone who came in if they had been to the store before (a chance for them to tell you the rules, of course). No questions about what you're looking for, no offer of help while you browse, just general monitoring to make sure no one is touching what they should not. I asked perfumes were exclusive to Stele and was told "not sure but most everything"...and saw a ton of lines that are not exclusive. The stones aren't a very good vehicle to capture scents (probably why I've never seen them at any other perfume store) and the layout is by house without any general descriptions or information on the brand. The perfume details and pricing are on the back of the stones. Overall not somewhere to go unless you know exactly what you want.

I came here after seeing someone stop in on social media several months ago, and I'm glad I made…read morethe time. It was a great experience and the scents are lovely as well. The staff greeted us when we walked in, and let us know how to smell the perfumes (they have the scents in little glasses). Staff asked me what I was looking for scent-wise, and showed me what I asked for. (I do love florals.) I was also shown the second floor which is their limited fragrances, so unavailable after the season. And when I couldn't decide between two scents, they helped me decide by determining if it was for special occasion or daily use. They also can custom make scents, which is pretty neat. I mentioned wanting jasmine, and they also showed me a pure jasmine scented oil. I just chose one of the premade perfumes. Maybe next time! They also engrave your name on the box, either English or Arabic, as a complimentary service. I will definitely be back once I need a new bottle! Outstanding customer service, very knowledgeable, and incredibly clean store.

Our first visit to a Creed Store! We purchased two fragrances, one for my husband and one for me!…read moreGreat service, even minutes from closing. They also have certain fragrances you can ultimately buy in bulk and have a number of different refillable bottles making it even MORE convenient for travelers.

I came here to buy my boyfriends birthday gift and the experience was out of this world. The sales…read moreassociates were very knowledgeable and patient! Even though i knew the one i wanted to buy, we went through there whole collection to pick the perfect sent for him. They asked questions to get to know him better so they could provide there suggestion. After we concluded on the scent i had originally wanted they wrapped the gift and customised the Ribbon with whatever you would like to wrap it which was a nice touch! I forgot the sales associates name but remembered his last name is Rodriguez.

A beautiful tree-lined classic West Village street is home to an equally wonderful boutique…read more Albertine is one of those quiet gems of a store that has an exciting, unique collection and perfect staff. On a more personal note, I visited Albertine three times before deciding to feature it on The Boutique of the Week, not because I was wary of the selection, but the price is higher than my norm. However, Albertine truly is too good to pass up and is the perfect place to splurge and treat yourself to an amazing piece (or two, or three...). The jewelry is the best feature of Albertine and will have you coming back just to drool over it. The exquisitely edited collection is priced from $100 to a steep $1,000+. The beautiful vintage pieces are displayed in glass cases, but touching and dressing up is encouraged. Delicate necklaces share a wall with leather cuffs, and pendants of owls and horns share a case with a silver snake ring and jade earrings. Prices can only be found out from a large binder where handwritten notes and photos document the inventory. The womenswear boasts up-and-coming designers and custom-made pieces that are feminine and vintage-inspired ranging from $150-600+. Flowy fabrics in all colors can be found in floor-length silk gowns and highly-structured bomber jackets. The cozy store normally only has one or two sizes displayed, but the staff is happy to find you the perfect fit in the back. A Victorian couch faces a large mirror for ample viewing, and you can even sometimes find the owner's dog napping as the eclectically chic staff offers spot-on critiques and styling tips. June 2009 Featured Boutique of the Week

A really lovely store that stocks both vintage and consignment clothes. I will be back!read more