My fiancé introduced me to Ring Concierge's instagram very early on in our relationship and I am ecstatic that she did. When the time to start ring shopping arrived I knew exactly where to start. Ring Concierge's website is so easy to sift through and answered many of the questions I had early on. The engagement ring my fiancé dreamed of required me to schedule a phone consultation with the Bespoke Bridal team.
I was connected with Pauline who asked all of the right questions to get a better idea of my fiancé's dream ring and what I was willing to spend to make it a reality. She answered every one of my questions and most importantly genuinely sounded like she was acting in my best interest.
After the phone call we set up a diamond consultation where my fiancé and I could come into Pauline's office to see some diamonds that she handpicked for us based on our wants. All of the diamonds she sourced for us were absolutely gorgeous, my fiancé was practically drooling on her desk as she was trying them on. Pauline is also a pro at taking pictures of diamonds (those pictures were very useful when I had to compare diamonds at home).
After we had a better idea of what diamond and setting we liked, Pauline kindly asked my fiancé to give us some privacy so we could get down to the nitty-gritty. This was the biggest purchase of my life by a mile; I was nervous and I'm sure Pauline could tell. She helped me narrow down my choices to two and gave me the numbers. I asked SO MANY questions and she fielded every one of them with the sincerity and care that I'd expect out of my sister. She didn't apply any pressure to make a decision and even recommended that I stay in my budget (cause of course I was drawn to the diamond that was above it). She was also extremely personable and gave me a little insight into the experience her fiancé had when he was ring shopping to help ease the nerves. She wasn't looking to sell me a dream, she just wanted me, and most importantly my fiancé, to be happy with our experience.
I walked away from the diamond consultation with so much new information and decided that I would look online at other diamond inventories to ensure that I was getting the best deal. I searched inventories far and wide, I even found another diamond concierge service on the west coast, but nothing felt quite right. That's when it hit me. I couldn't spend my money with anyone else because I simply didn't trust them like I trusted RC.
It took a couple days, many text messages to Pauline, and a lot of number crunching to come to that realization, but Pauline was there every step of the way and even gave me the courtesy of notifying me when another couple was interested in one of the diamonds we had seen. She promised to do her best to buy me time, and lord knows I needed it. I text her when I was ready and she made the rest of the process entirely seamless.
She sent me the invoice, made me confident in my purchase, and double checked every detail. I fulfilled the invoice and then patiently waited.
It was some weeks before Pauline's name popped up on my phone again and this time it was an email with videos of the completed ring. I was in love with what I saw and I knew my fiancé would feel the same. Once satisfied, Pauline set up the overnight shipping of the ring so I could have it in time to propose.
Pauline and I rejoiced when I told her that I received the ring and asked that I keep her updated. I ended up proposing about two weeks later and besides my immediate family, Pauline was one of the first people I wanted to tell.
In short, I am so happy that I went with Ring Concierge for this purchase. I am sorry for the lengthy review, but I know that this is exactly the type of review I needed to see when I was making my decision. The truth is there is no decision to make, RC is the cream of the crop and I expect that every customer that came before and every customer that will come after me will receive the same level of service.
Thank you, Ring Concierge
Thank you, Pauline.
My fiancé absolutely loves the ring and I gawk at her ring finger every time I see it, partially because I'm so lucky she's mine and partially because DAMN that ring is gorgeous.
No one does it better.
(p.s. Pauline, if you made it this far, this is my apology for asking so many questions during the process. You're a gem.)
I see some reviews that mention RC jewelry being pretty susceptible to wear and tear, but it's too early for me to make that call. I'll update this review with the rings condition in a couple month. read more