They forgot to include items from my order for the second straight time and when I called them to notify them about the issue the person I spoke to offered to accommodate me with a free small salad for the inconvenience. I wasn't happy about having to drive back to get the item that they forgot to put in my order but to add insult to injury when I arrived the woman behind the counter refused to honor the offer for the free small salad. This was extremely annoying since I didn't even ask for any free anything but since they offered I figured I would accept the free salad for the inconvenience. If the food was half-decent I'd probably give them another shot but that was my third strike so their out. read more

My husband and I really like this place. I think this is one of my favorite Italian places because the food doesn't taste like it's going to clog your arteries. I normally order the chicken pomodori and he orders the fettuccine alfredo. I like taking my family and friends here because they have a lot of tables and outdoor seating. I'm really happy that they are opening more locations. read more

I came to Rigatonis on a Monday night at 6:45pm. The restaurant was clean, organized and just a welcoming atmosphere right when I walked into the door. I have been coming here for over 11 years and the remodeling of this place looks modern, new pictures and new paint! The new menu on the wall even looks cool. I always get the Fetticine Alfredo or the Cheese Ravioli! ... if you want meat, the Rosemary Chicken is also pretty bomb! The Garlic Bread is great and always toasted to perfection! Tonight I give Rigatoni's 4 stars because i noticed everytime I come in, the sauce for my pasta varies. Sometimes it is creamy and thick, while other times its more herbal and runny. I got the Cheese Ravioli and the sauce tasted delicious but it seemed to run under my pasta. My friend got the Fetticine Spinach Tortellini and the sauce was very thick ( a little too strong). Overall, if you want fast Italian food for the price and quality.. this is the place to go! read more

The people and service are so nice and kind and the environment is great. Overall very nice place and the people there are very genuine and sincere. I recommend this place read more

Never a complaint to be had from Rigatoni's. It's fast food Italian and you must keep your expectations in check. I usually order the meatball sandwich. It comes with 3 meatballs so if I feel hungry I'll order a few more on the side, or if I feel like having more meat to bread ratio. Speaking of, the roll is, in my opinion very good. I think it's a sourdough roll, but I could be wrong. The crust is crunchy but the inside is soft. The sandwich also comes with a side of potato chips. I also like to order the mixed greens salad with chicken and blue cheese. It comes with cranberries and walnuts. Very delicious. And I really like my protein so I get it with extra chicken. The bread bar is usually stocked with fresh, soft bread but if you go near closing you may find it lacking or slightly stale which is understandable. The staff is overall friendly, though sometimes a bit shy (high school kids). I enjoy coming here and will go back. read more

I was surprised by how this place is set up. You order in the front and they bring your food to you. The prices are good but the quality of the food I had was lack luster. I had the chicken parm. It was very very salty. I love chicken parm but this one was the saltiest I have ever had. It is served with rigatoni pasta which was odd and that was too salty too. The garlic cheese bread was very good and had a lot of cheese. Service wise there really isn't other than the front desk and the buser who brings your food. If given a choice I'd go to the Olive Garden instead. read more

I have always loved this place since high school. Been going here over 20 years now and it's always amazing!!

Delicious and Reliable ~ My family and I have frequented this location many times. If you're not familiar, this is a quick serve Italian food restaurant. You order at the front counter from many relatable Italian pasta selections, soups, salads, specials as well as an affordable kids menu. Their food is perfect for a family or if you're looking for a quick simple bite to eat. My main reason for feeling inspired to write this review is because of their staff. Today, I ordered a side Cesar salad while I waited for my pasta. Unfortunately on this day, the salad was tasting a little off (the dressing seemed sour) and after a few bites, I decided to set it aside while I tended to my toddler. A nice waitress came by and noticed I was finished and quickly asked if the salad was to my liking. I let her know my thoughts and kept the conversation simple - she was very apologetic and asked if she could bring me another salad or even a dessert. I told her that was very thoughtful but that I didn't need anything else (bad days happen after all.) We received our pastas a short time later and enjoyed those very much! Another kind woman who seemed to be the manager (or at least the person in charge at the moment) came over. She also insisted on helping remedy the salad issue. After a lot of offering, she asked to at least have our toddler pick a cookie on the way out. How could we say no to that? :) We finished up and made our way to the front for a cookie. The same manager met us to help. She provided a cookie and a few dollars in "Rigatoni's Bucks"! So beyond thoughtful - they truly went all out to make sure their customer left happy. The wait staff and chefs all gave us big smiles and we said we'd see them next time. Check them out! :) read more

When we first moved here, every time we walked by Rigatoni's, it smelled like Garlic Heaven, so we had to finally try it. Honestly, this place was a huge disappointment. The entrees tasted like stuff you could pick up in the freezer aisle at the grocery store, but you get it here for double the price. The garlic bread is pricey, and tastes very average. Nothing about our meal here - meat lasagna for me, and penne for the wife - stood out. It was so plain. If I'm craving Italian food, I'll go to the city and check out Little Italy, or I'll buy a bottle of vodka sauce from Trader Joe's, or I'll maybe venture out to Olive Garden. This experience was not worth much and was not memorable. read more

The food was not good. Soup was not hot enough generally was not tasty at all . I won't go there again. Just waisting my time and $. read more

Gross!!! Food was not seasoned at all and the sauces were weird! Save your money order from Olive Garden instead

So I ordered Togo and my food was very hot it tasted like a microwave pasta dinner the chicken looked and tasted like processed frozen chicken and it was very soupy.. I ordered the chicken Alfredo... after taking my first bite I realized I couldn't not finish it. I have wanted to try this place for years but unfortunately it just was not what I expected. read more

Just picked up a order to go. Got home and the chicken parmigiana was terrible. The chicken was burned and the pasta undercooked. Also ordered Rigatoni pasta with sausage. Pasta under cooked and by sausage they mean a few crumbled pieces. Won't go back. read more

A really bad experience: 1. The Alfredo sauce was burned. 2. This place is a self place...they had 4 people working in the back and little customer service...you get your own forks, napkin and so on 3. You pay upfront which makes it difficult to challenge horrible food that is served because you have already payed for it. 4. No Italians at all...service staff non Italian that were busy socializing. **two star because their dessert was decent and the pesto bread was good. I would not recommend for main meal. read more

2.5 but a bit extra for the staff. Food: mediocre. Please, drain noodles and broccoli before adding to your sauce! Caesar salad: could not eat die to drenching of "dressing" and there was no anchovy flavor.... Music, good but too loud Staff: patient with my questions. Smiling when cleaning tables. Asked if I was done before assuming that I was done. Overall, nothing to write home about. I had an appointment in the area that ran long. Ended up too hungry to go driving around on the Monday when most places are closed. Should have saved the $12 and eaten at home. read more

Great Italian fast food place. Came here with three friends and older great Italian food 2 dine in, the restaurant was clean the service was great and the pricing was fair. read more

This was my go to place for parties and family gathering. But no longer will I go here. I ordered the Rigatoni bolognese and 18 meatballs. Spent over $95.00. When I served my party they all had to throw it out. So many pepper flakes it was disgusting. I believe in giving a restaurant two times before writing a review. If you want Rigatoni's. Don't waste your money. Go to the Castro Valley restaurant. Better service and food. read more

Order spaghetti and meatballs ! 2 meat balls bro ! C'mon I am. Meat eating man ! This ain't going to fill me up AND I think grabbing a spaghetti sauce from Safeway and dine in a home would be a better option Food: 2 stars Presentation: 3 stars Customer services; 3 stars ( there isn't much customer services anyway.. Is more like self serve type of restaurant) Decor: 3 stars Prices: 3 stars ( is alright ) Overall: probably just cook at home if I want meatballs and spaghetti read more

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Similar to the location in Hayward. I had the cheese ravioli and it was better than I expected, not a fan of the tomatoes but the sauce was good but a bit on the saucy side. I like the bread bar, all you can eat! read more

Rigatoni's Restaurant - Cheese ravioli. - Italian Near Me - Castro Valley, California

Uninspiring. I've eaten here a few times, and basically it reminds me of Italian food you would find at a shopping mall. Everything I've ordered at Rigatoni's has just been bland, though the cajun pasta my girlfriend ordered was apparently so spicy that she couldn't eat more than a couple of bites. I guess if you have a family and want to do dinner out for cheap this place might work, but if you're looking for good Italian food in Castro Valley I'd definitely recommend Dino's instead. read more

Not worth the money. I didn't have high expectations anyway but I was craving Italian food and this was the closest restaurant to it. I ordered the shrimp and mushroom fettuccine and it was basically soup. Barely any noodles, and the fettuccine sauce was super watery. Paid $36 for soup fettuccine and a tiny lasagna (both dishes were supposed to be "dinner" plate sizes). read more

Rigatoni's Restaurant - Italian Near Me - Castro Valley, California

ordered meal kits and salads. Website showed spaghetti n meatballs as an item on the $7 Meal kit list. Was charged $9. Spent $70 for meal kits and salads, plus a $5 tip. Asked if I could have some bread and was told that's extra, $1. Pretty cheap! read more

I really enjoy some of the dishes from here. It's nice to be able to order half the plate if you are not a big eater Like myself. Thank you read more

Customer service was great!! I ordered a lunch combo of Caesar salad and chicken fettuccini. Salad was ok and the chicken fettuccini was watery and the chicken was not tasty at all. Free bread and drinks is always good! Might give them another chance not sure.. read more

Rigatoni's Restaurant - Italian Near Me - Castro Valley, California

I haven't eaten at this chain in a while and now I remember why While the salad was fresh and tasty, there wasn't much to it for the price Same goes for the chicken Alfredo. The big bowl it was served in was clean and I could tell this because the serving size wouldn't have filled a tuna can. For the price I paid I felt really screwed over. My girlfriend had the Fettuccini Marinara and at least got a bit more than I did. The garlic cheesy bread and super nice staff are the two stars above. I won't go back until I forget why I quit coming. read more

Never coming back. The food was very salty. I ordered risotto and it was basically soup not at all what risotto is supposed to be. The garlic bread was stale and the Alfredo pasta was also watery and had no flavor. The service was quick but that's about the only thing they did right. I don't recommend this place. read more

This place is bad as cheating restaurant I ever had . The portions very small and we have to wait 20-25 mins to get our food ..! I am not sure they are racist or not the other customers get they food about 5-10 mins . We would never come back there again ..! It's totally ridiculous...! If you want to go there think it twice...! read more

Wow. Just experienced racism here. Stood at lobby of the restaurant waiting to get service for about 10 min, a white couple walks in and they are tended to before me. read more

So good! Had a big delicious bowl of pasta with sausage and cream sauce; they customized if for me by changing it to rigatoni noodles. Had a delicious salad; both their ranch and Italian are very good; you also get unlimited fresh bread with butter. Customer service was awesome! I also like the fact you walk up and order and they bring it to your table. read more

Rigatoni's Restaurant - Rigatoni with sausage and cream sauce! - Italian Near Me - Castro Valley, California

Summary: painfully bland pasta, promising bread bar, comfortable patio, and decent salad. But the pasta was really... so. blah. After welcoming a puppy into our lives, my husband and I are ever on the lookout for a well-priced dinner date venue that will accommodate our doggy. After driving by Rigatoni's on Castro Valley Boulevard many times, we spotted giftcards at Costco ($40 for $50-worth of giftcards) and thought it was high time to give this place a try. While we were checking out the patio, a server opened the back gate for us, so my husband could get settled outside with our pup while I ordered inside. Props to the welcoming and helpful staff for bringing us in and getting us ordering right away! The menu is not super extensive, but it covers your Italian-American basics. Husband opted for spaghetti and meatballs, while I went for something lighter (chicken salad). We also shared an appetizer of cheesy bread. The highlight of the meal was definitely the service and my salad. The salad had grilled chicken, which was served with aesthetically pleasing grill marks and not over-cooked or dry. I was a happy camper with my salad. The cheesy garlic bread was nothing remarkable... would've been fun to have some marinara sauce on the side for dipping? While I liked the idea of the unlimited bread bar, one can only eat so many small slices of sourdough, wheat, and brown bread before one realizes this is all a ploy to make you overlook the terribly mediocre pasta. Husband's spaghetti and meatballs looked average. But don't be fooled by the looks. The noodles were mushy. The sauce had no flavor. The meatball was also really bland. No amount of hot pepper flakes could salvage the tasteless pile of meat and carb mush we were served, even though I loved how much the server was doting on our puppy and was super helpful toward us. You're much better off buying frozen meatballs and jarred sauce from Trader Joe's. It would probably be much cheaper, too! Our meal of salad, pasta, cheesy bread, and $3 wine was over $30. Unfortunately, we still have some funds left on our gift card to spend. I'll probably pick up another grilled chicken salad takeout? Not planning to come back for pasta. Maybe we'll be back for more $3 wine and unlimited bread? read more

WORST. CUSTOMER. SERVICE. EVER. Walked in and ordered. The order before us gets their food. The order after us gets their food. Soon I see our food being delivered to other tables. I kindly ask for our order status and someone assures me it is coming out. 32 minutes after ordering I need to ask again and I get the 'your cheese pizza takes a long time.' The cheese pizza that the table next to us received? They ordered 14 minutes after us. Finally my 7 year old gets his pizza but we are still missing a complicated kids spaghetti and meatballs and a fettuccine. Again need to ask for status of the rest of the order, with a reply of 'would you like a refund?' YES. This is unacceptable. She then proceeds to take my son's pizza as he is about to take a bite. Right out from underneath him. Really? 'You can't have both your food and a refund'. The manager looked like she could care less about her customers. We were refunded and left. Thanks for the bread...I mean dinner. I will gladly go to the Hayward location where it's obvious the managers and all employees care about their customers. I'm glad for the experience so I'm able to applaud great customer service. NEVER. COMING. BACK. read more

I'd much rather frequent the Hayward Location on Ast. #1: It's a newer building, therefore everything is new and fresh and clean. #2: They have a much more extensive menu offering ribeye steak as well as grilled salmon fillets among other things. #3: Their staff has ALWAYS been friendly and helpful and has even suggested some ordering tips (when ordering for children) that saved us money. In conclusion, the Castro Valley location is opposite, and the next time I'm in the mood for a medium ribeye with a side of rigatoni bolognese, you can find me on Ast and Hesperian. Deuces CV Rigatoni's. read more

I really don't mind this place -- it's not the greatest italian food you'll ever eat but for a nice portion of simple spaghetti it's not so bad. I appreciate the fact that Rigatonis supports CV schools through special fundraiser days where a percentage of the receipts are given back to the school. Thanks, Rigatonis! read more

so I get to work and they are having a lunch for us clerical employees...They ordered rigatonis. Garlic bread was ok, pasta was pretty good, ceasar salad was the best = ) I think I'd rather have banchero's anyday read more

My family and I have been to the Castro Valley location a few times. This time was pretty bad. You know what you're getting when you come here. I ordered lasagna, wife ordered rosemary chicken and the boy got a meatball sandwich. Watched couples and families come in and get served. Not just one or two, but about 10. So I went up to ask what was going on. It takes a bit linger for lasagna, errrr that's why the other three tables served got lasagna ahead of me. No it was the chicken that takes 45 minutes to prepare. Eventually the food came, but by that time it already left a bad taste. The manager comped the meal, sort of. I though when you comp a meal it's the whole bill, not just part of it. Either way bad experience. I'll stick to the Hayward location. read more

There aren't many Italian restaurants in the area (Castro Valley and Hayward) so I appreciate that Rigatoni's is so close to my house. It's standard pasta -- well cooked but not a ton of flavor or skill in the dishes, but edible. It's more like a casual cafe than a nice restaurant: you pay for the food before you sit, open seating, bread buffet, fill your own soda cup. I think it completely succeeded at being more than a fast food restaurant, but not quite fine dining... affordable for families and welcoming for children too. My favorite dishes are: - Chicken and broccoli rigatoni - Spinach and cheese tortellini - Kid's spaghetti and meatballs I love that you can now order online too! read more

Best pasta resto ive tasted in the area. Better than olive garden and romanos macaroni grill. I should be coming back in here. read more

Rigatoni's Restaurant - Yummeh - Italian Near Me - Castro Valley, California

I am a fan of Rigatoni's actually! Join the email club on their web page and you get a $10 gift certificate of your next meal! You also get other specials, including one on your birthday! I love the self-serve bread bar (when I wasn't on Atkins!) because you never run out and you don't have to ask for more, you just get up and grab it! The olive oil and balsamic vinegar mix goes great with the bread, too! I also like the soda bar, free refills! I appreciate a restaurant with a simple menu and this place has one! My blondness gets confused when there are too many choices on a menu...haha! They did change the menu up, so when I did go there recently, I was disappointed to find they removed my favorite from the regular menu. The manager said they do have my item as a special occasionally, so I will call before I go to see if it is indeed a special. I LOVE the Cajun Chicken Risotto. It is super spicy with red bell peppers and on the healthier lowfat side! I also like their house salad. It completes the meal and the Italian dressing is tasty! There is usually no wait during the week and the staff is pretty young. The prices are actually low and within my budget. $30. will feed my family of three easily! read more

My wife and I were looking for Pizza while in Castro Valley, you know Round Table, Shakeys or Straw Hat and could not find any on Castro Valley Boulevard. She said she saw a Rigatoni's. Though I had my mouth ready for a few slices of pizza I said OK lets go. I ordered Garlic Bread, Lasagna and a soda while my wife had Spaghetti and Meat Balls and a glass of wine. The young woman who took our order did the right thing and ask my wife if she also wanted water to go with the meal and wine. The staff was kind and courteous. The food was wonderful, but I would have wanted the Garlic Bread before I received my lasagna. It was listed as a starter, which means to me an appetizer before the meal. Would i go again, maybe. The food at this rigatoni's was much better than the food i had at the Rigatoni's in Dublin. I deducted a star from my rating based on the fact I did not get the Garlic Bread before the meal but it did arrive hot. read more

I just wanted to let you know that if I had the option of throwing up and give a quarter star I would. 1.the guy on the registry was rood, no helo no thank you not even enjoy your food no social skills whatsoever. 2. Restroom and restaurant area very dirty. 3. Extremely hot inside of the restaurant. I requested to turn on the AC ,they just explained me that they have a policy that they don't touch the thermostat and it seems to me that was B.S 4.The food was horrible!!!! To much salt and thy use very cheap cheese. I order spinach tortellini in garlic sauce, and what I got was dry tortellini in garlic soup! I couldn't even touch it. 1000000000% not coming back and not recommended read more