Everyone who works in this restaurant should go thank the kitchen staff about 10 times a day. The food is the only redeeming quality of this restaurant. It's clear to me it was started by someone with great food who has no idea how to run an actual restaurant.
The problems started when we walked in and the hostess is...nowhere to be found. We took several steps in the restaurant looking for her and eventually found her after a few minutes where she then acted like we were crazy for going farther than the entry way. Then we waited. And waited. And waited. I can normally deal with a long wait (sometimes the sign of a good restaurant) but this (90 minute) wait seemed to rest mostly on the shoulders of the hostess and the layout of the restaurant.
After putting our name on the list, we saw the coffee stand and bakery they have for "quick" takeout orders and thought "perfect! I'd love a coffee while I wait". Unfortunately, everyone was on island time. We ordered coffees and got them about 20 minutes later. I could've driven to island joes, gotten a coffee and come back in that time.
While we drank them and waited for our table, we stood in the bakery area admiring the goods. The hostess comes up to us and asks "who are you guys?" We answer with our party name. "Okay well this is not my waiting area, I'm about to seat guests, so you can't be standing here. Please go wait outside", harsh wording, but we went outside. Then 30 minutes later we asked about the wait status and the same hostess said "You guys decided to get baked goods and eat at our outside tables" to which we said "No, you asked us to leave the area and wait outside", she stared at us dumbfounded and eventually said "okay, your party will be next." We then proceeded to wait another 45 minutes.
Frankly, I am confused at the entire front section of this restaurant. I think someone was in the island sun a little too long when they designeThey have the bakery and coffee stand for quick to go orders but it is not quick and there is no place to wait while you wait 20 minutes for your coffee. Instead, they have 2-3 two top tables in front of it. I think they would do a lot better and sell a lot more coffees to people while they're waiting/people popping in for a quick coffee and pastry if they got rid of the tables and made it a small waiting area. If there's a 30 minute wait for a table, I have no problem waiting if I can get a coffee right away. In addition, the lady manning the counter would inexplicably leave for long periods of time. One of our party got two kolaches, went to pay for them, and no one was there. She waited for 10 minutes before finally walking away. We eventually had to have our waitress add them to our tab when we sat down. Another time, I witnessed a customer trying to order a coffee but the lady had left. The hostess saw the situation and tried to help only to realize once the customer ordered that she had no idea how to work the POS system and go looking for the lady who normally mans the counter.
We had a party of 6 so I can understand some wait on a busy Sunday and the need for a larger table. However, I witnessed the table we eventually sat at clean and open for nearly an hour. I think the restaurant needs modular seating rather than all booths. You're not doing your hostess any favors by making her seat everyone in booths where the number of seats is fixed. It's an inefficient use of space.
Once we sat down, it was a very quick turnaround (approximately 45 minutes for all 6 of us to sit, order, eat, pay and leave). However, it's clear that operationally, there could be improvements. Our waitress informed us they were out of clean glasses at 1030 in the morning. My "bottomless" coffee was never refilled. They forgot an order and someone from the kitchen had to bring it out after all the other orders were on the table.
The food was good which is why it got 2 stars but everything else about this restaurant is not working as intended, especially at the menu price points. I would not come back and eat here again. Summer should be fun and this was not fun! read more