I gave this place a one star because I looked at the reviews and it said four stars so I decided to…read moreuse this laundry mat only to come and find out that they don't have a public restroom. The lady that was working was rude and not responsive when asked questions. It's unfortunate what kind of laundry mat doesn't have a public bathroom when people are sitting there waiting for their clothes to wash and dry!?!! Step your game up!!! there's levels to this!!

So.... it's a laundry mat. The machines all work well but the location inside is a little run…read moredown. They could do with a vending machine or two but there is a convenience store and a bar close by. There is no attendant here and the door locks at closing time. If you're inside, no worries - you can get out by pressing a lock release but have someone hold the door or you won't be able to get back in.

We used Ridge Cleaners to get my daughter's flower girl dresses altered. The prices seemed fair for…read morethe amount of work they needed, but the seamstress seemed downright annoyed that we were even there. It was a bit off-putting and seemed like they didn't want our business.

I took a coat there for alterations . When I dropped it off I was asked if I wanted it to be…read morecleaned. I declined since the coat was almost brand new. When my husband picked the coat up , he was charged $30 for the cleaning I did not ask for. I will not go back there. Obviously this was their way of taking money from a customer for a service they did not ask for. They lost my business.

Always a friendly greeting when dropping off our items to get cleaned. The price is fair, even if…read moreyou have no coupons. I do have to say they advertise they do shoe repair, but the staff was unfamiliar with this service.

This dry cleaners is clean and efficient. I appreciate that they are always on time and get my…read moreitems cleaned pronto. They are a great full service dry cleaners and are conveniently located across from Avon Commons next to Fresh Planet.

This place is also called lake laundry. It is very clean on the inside. It is 50 cents for 5…read moreminutes of drying. I had 2 dryers go for an hour and a 1/2 and it didn't dry. It was a waste of money and drive time.

Absolutely amazing service the first time they came and picked my loads up but when it was time for…read morethem to return it was well after their business hours and I had to call the company phone multiple times to get no answer until I remembered the drop person called from a personal cell. I reached back out them and they said they were not working anymore but it was family owned so they would make a call. They did and shortly after my clean laundry was returned. However the next time I attempted to book they allowed me to schedule on the app but no one ever showed up and none of my calls were answered. I tried for a good week straight before just moving on to a different company. Weird behavior I definitely would not recommend.

This was the first time having to use a service like this due to an emergency situation therefore I…read morewasn't sure about the cost, but I did take full advantage of this opportunity and added a few additional items that needed cleaned. Make sure that if you want to estimate how much you'll pay, weigh the bags beforehand. Otherwise, I didn't have a single issue and the app gives you a ton of information from status to even the driver name and how to contact him/her. Definitely on time for pick up and was even early on delivery. The folding is definitely a perk, and they even folded the way I normally do. Overall great experience.

Beware!! I went there to wash one king comforter. I placed comforter in washer and closed the…read moredoor. Put my $10.50 in washer and washer started to turn on. I noticed water temp was warm (I learned temp defaults to temp used by last customer) and I wanted cold water, so I push the stop button. The machine then was flashing and not allowing me to continue. Employee advised I wait for machine to reset. That didn't work so employee turned off the power to machine and we all know that means the washer isn't going to allow me to wash without putting another $10.50 in it. This is what I'm mad about, the employee could have taken $10.50 out of the bucket of quarters she had or taken quarters out of machine that I had just put $10.50 in and allow me to wash my comforter. She told me repeatedly that I had to put another $10.50 in the machine. I paid for a wash, and I did not get one. My comforter was completely dry when I removed it so it's not like the washing process had started. What business has you pay for something and not give you what you paid for? I won't be back.

WORST laundry mat I've ever been to! I brought my bedding to get washed and ran across the street…read moreto grab a few groceries (not a major trip or anything). This place took out my wet blankets and put them in a disgusting bag and threw them in a bag on the floor!!! Not even in like a metal bin or something! A disgusting trash bag. The girl at the front says "yeah that's what we do, if your stuff is in other people's way, people are allowed to move it!" We literally threw away our bedding. Who does that? Do NOT trust these people with your clothing or bedding if you care about it. Absolutely gross.

I walked in with 2 shirts to get cleaned, the employees were so stoned, with the place smelling of…read moreweed. One hid behind a wall ,while the other could hardly talk or walk. I did not trust them to clean our shirts so I ended up going down the street to Pat's Cleaners, where I received a friendly smile and was charged less.

All in all I had a very poor experience at this tide location. I dropped off five nice dress…read moreshirts. When I return to pick up I was told I only dropped off two - but was requested to pay for five. Following this I called multiple times to try and track down my shirts and constantly got hung up on and told I would be called back (that never happened). When going to pick up the shirts after they were found a few months later, I was told to go to a different location. Those shirts were not at that location. When I went to pick up the shirts from the right location, they only had two out of my three missing shirts. I would not trust his place. It was my first time getting dry cleaning here. Big ol thumbs down. Did nothing to rectify the situation.

Tide Cleaners is overpriced and the quality of the drycleaning was deplorable. After paying far too…read moremuch, I received my suit back and it was severely wrinkled. I had them send it back and it came back worse than the first time. We sent I back again and it finally came back pressed properly. I paid almost $23 to send a suit back twice. I asked to speak to the manager about a discount because they clearly messed up several times. No one ever got back to me or provided a discount for the horrible dry cleaning. One would think that a discount was appropriate for my inconvenience. I needed my suit for an occasion and was unable to do so. Their sign states that they have a seven point quality check. They clearly did not do a quality check on my suit. I used them twice. Both times, my newly dry cleaned suits were wrinkled. I am so disappointed in their service and their service recovery.

I came to this Tide Cleaners because the one in Avon, which is very close to my home, I had an…read moreissue with last year plus they had poor reviews. I was very pleased with the drop off, meeting Malasia, who was professional, courteous and kind and the pick up, Malasia again. I had a 30% off coupon which was a breeze to use as I am in their system. I'd highly recommend this store in Westlake (Crocker area).

Nice place,workers are friendly. BUT there needs to be a limit on how many washers a customer can…read moreuse, especially on busy days. I was there the other day when a 60+ years old woman came in and proceeded to use 7 washers. She would stand in front of a washer that someone else's clothes were in, hands on hips waiting for the person to empty the washer while it was still had a few minutes to go. 2 washers were out of order and there were people attempting to do their laundry and waiting to use a machine. PLEASE PUT LIMITS ON HOW MANY MACHINES ONE PERSON CAN USE, SO EVERYONE CAN USE A MACHINE.

Love their extremely large washing machine machines! Makes doing laundry so easy in and out!read more