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Just Like Home Laundry

2.0 (1 review)

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3 years ago

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The Wash House And Cafe

The Wash House And Cafe

(12 reviews)

I come here when I need to wash my blankets. The machines are perfect size for large items. I have…read moreused smaller washers as well. But i mostly use the large size. The price isn't too bad. I believe it was $13. They also have free dryer days as well. I believe it to be Wednesday. But even then the dryer is 25 cents for four minutes. So the prices are not bad at all. The staff walk around and clean up the machines. This place isn't dirty at all. They also have a coffee bar here. I haven't had anything. But I'm sure it's good. I see people but it all the time.

I've been a loyal customer here for 6 years and come in weekly. Up until recently, the service has…read morealways been great--especially when Nadia was here at the beginning of this business. She was efficient, helpful, and genuinely kind. Unfortunately, today's experience was the complete opposite. At 7am, I washed two kids' jackets (size 6-7) and one full-length medium winter parka in machine #16. The machine was only about half full. I pretreated everything, but when the cycle finished, all three coats came out still soapy and stained, with visible OxiClean residue. I brought this to the attendant's attention and showed her the items and the leftover soap. Instead of addressing the issue, she suggested I should've used a larger machine...even though this one was not close to full...and then implied I may have used too much detergent. Her "solution" was to run the washer empty to check for an error code before considering re-washing my items. I explained that I didn't have an extra 30 minutes to wait for that process b/c I have to go to work, and that it didn't make sense to delay resolving the issue when the results were clearly not right. She then stated she couldn't rewash my load unless the machine was proven to be broken, because the cost would come out of her paycheck. At that point, I dropped it because I didn't want her to be penalized financially...but that response alone is concerning from a customer service standpoint. When I asked for a way to contact management, I was told to leave a Yelp review instead because she had done everything she could to make me happy. So here we are. It's disappointing that after 6 years of consistent business, a clear issue with a machine wasn't handled with basic customer care. I would've appreciated a simple solution or even an attempt to make it right, rather than being met with deflection and inconvenience. I hope management sees this and reconsiders both their machine maintenance and how customer concerns are handled moving forward.

SpeedyClean Express Laundromat

SpeedyClean Express Laundromat

(4 reviews)

$$

I've lived in Elyria for 3 years and this is my favorite laundromat to go too highly recommend…read moredefinitely if Beth is there

This evening I came to this laundry mat to wash a load of towels and some bedding. knowing that the…read moremachines lock at 9pm and the last load has to be in by that time, we arrived at 8:45 to put our loads in. The attendant there met my teenage son at the door and refused to let him in. She placed her hand on doorframe and positioned her body in the doorway. She told him that ALL his clothes wouldn't be done by 10pm and that he couldn't come in. My teenage son told her he only had one load and that it wasn't 9pm yet. I came to the door and after going back and forth with her she finally let us in. I was upset because she knew the machines would turn off by 9pm and her not letting us in could have stopped us from being able to wash. Once inside, she continued to make remarks to us about us being in the laundromat so late. We were belittled and talked down to the entire time we were there. Even after speaking with the manager over the phone, she continued to talk down to us while on the phone with her boss for another 30 minutes. Her boss didn't tell her to stop or hang up so we could be respected as the customer. This is all because she didn't want us to be in there so she could go home early instead of finish her shift. I am disappointed and offended at the treatment I received at this location.

Just Like Home Laundry - laundromat - Updated May 2026

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