Great customer service. They get everything done within a…read moreday They will for sure help you out anytime

There's no website there's no phone number. I have no way to get information aside from Google…read moreresults which show that this location is supposed to be open on Saturdays from 7 to 2. I arrive today at 8:45 and it's closed.

My favorite jacket, a custom, satin Elton John bomber was stained in rain and I thought it was…read moreabsolutely ruined. They MADE IT PRISTINE. It looks BRAND NEW. And, in TWO DAYS!! I would trust them with anything. They saved me over $400. Kind, courteous, efficient, inexpensive, and QUALITY!!

The quality was fine but I have an issue with the cost. I took two pants to be hemmed shorter 2 in…read more and a frayed flag to be repaired. We wanted the flag to be fixed only on the frayed section and they took it upon themselves to stitch all the way around the flag without letting us know first if we wanted that done. All in all they charged us $20 per pant to stitch up 2 in. and $13 to repair the flag. Seems a little steep to me. I didn't pay $20 for each pair of pants. I didn't expect a hem to be that much either. The cost for three pieces cost us $57. I know things are expensive everywhere but this just seemed like a money grab to me. I won't be back to this establishment.

I brought in a pair of Belgian linen drapes and although they were pressed nicely, they were just…read more as dirty and dusty as before - reason I wanted them cleaned. When I called, they politely explained me the process but it means little since the end product is unsatisfactory.

Haven't received the product back yet so can't answer to that. But the length of time, 12 days, to…read morealter six pair of pants and the length only is way way too long. This needs to be addressed to a much shorter. Beyond that everything seems to be fine and I'll know when I get it back.

We came in on VERY short notice and the owner was super accommodating and sweet! The actual dry…read morecleaning was stellar and worth the relatively low cost!

Cleaned my white puffy coat for about $15 in about a week. Easy in and out service with very polite…read moreemployees.

I used to love this place. Was always quick and efficient. They seem to have gone down hill in the…read morerecent months. Not open at regular published times. Adding kiosks instead of people and still aren't open. The phone contact on the door doesn't work. When they do pick up they don't know when the store will open.

Bernie was absolutely amazing! I don't often have things that need to be dry-cleaned so I wasn't…read moresure where to go. Originally their hours were until 7pm which is ultimately why I picked this location. But due to staffing, they had to adjust and now close at 5. When I expressed my issue to them (I work until 5:30) they insisted on making this exception. I was able to send my son before 5, so it worked out, but I was so impressed with that quality of customer service. You don't see it much these days. My husband suit coat turned out great. It's old, but it came back THE NEXT DAY with fixed buttons and looking brand new. I think I may start buying clothes that are dry clean only JUST to take my business there. The work is great, the prices are affordable and the turnaround time is so helpful.

Just landed in Cleveland from California and found out my suit wasn't ready for the wedding…read more Needless to say, I was panicking. I went online and found Alterations Express right on Royalton Road in Strongsville, and I am beyond impressed. Susanna, the manager, was absolutely outstanding. I walked in, explained the situation, and within 15 minutes my pants were fixed and ready to go for the wedding. Not only was Susanna amazing, but her entire staff was professional, pleasant, and incredibly helpful. So no matter where you're from or where you live, if you're ever in the Cleveland area and need alterations, this is the place to go. Ask for Susanna -- she'll take great care of you. Highly recommend!

I have been going to Alterations Express for years with great experiences- as someone who is 5'2, I…read moream constantly getting things hemmed. However, I am now a forever customer and advocate after my experience here with my wedding dress this summer. After being literally laughed at by multiple bridal alteration shops in the Cleveland area for the timeframe I needed my dress (2 months-which, yes, I realize IS a tight timeframe) Alterations Express in Strongsville, and specifically Suhad, came to the rescue and got it done in just a few weeks. Suhad was incredible, she made me feel totally confident throughout the entire process and made my wedding dress, which was my favorite dress I've ever seen- into my favorite dress I've ever worn. It was complicated, intricate lace detail, fringe and tassels- but I knew Suhad had it more than covered. She is a true professional who seems to genuinely loves what she does, and imparts that confidence and trust into her bridal customers. Thank you, thank you Suhad for your attention to detail, professionalism, and your talent! And thank you to Sabrina as well who helped me and was incredibly kind. Do not think twice about Alterations Express in Strongsville for bridal alterations- you're in the best hands!