Zero stars!!! Very poor service. Rude and unreliable. We thought we would give this local shop our business and we thoroughly regret it. Took a mountain bike in for a simple tune up. The employee mocked my girlfriend about her bike (apparently it wasn't race bike), he was condescending, and generally rude. We should have left at that point. Sadly, we left the bike with him and were told it would be ready in two days. Three days later she went to pick it up and it wasn't done. They said they would call when it was done. Three more days later we still hadn't heard from them so we called. They said the bike was ready. When she went to pick it up they had done NOTHING. The chain was as unlubricated, the derailer was still malfunctioning, the brakes were untouched. They tried to charge $100 for doing nothing and expecting to fleece us because we are novices. Avoid this shop. They are rude, arrogant, and unreliable. There are better bike shops in the area. Don't give them your business. read more

I can't stand it when a bike shop tries to convince me that a bike that is obviously far too big for my frame can be altered this way and that way to fit me. The bike is my bitch, I am not the bike's bitch. read more

Judging from the reply to Tom G. (below) that I just read from the owner, I should have never bothered giving this business a call. My team and I called these guys more than a few times to book them for an event that would've been a good opportunity to create more business for them. None of us ever received a call back even when we left a message with an associate and explained what we needed. It's 100% their loss but as an event planner, I'd like to tell you to avoid this place and book another bike company that is reliable and will appreciate your business! read more

Can't miss it as you drive up the 101, look for the great selection of cruisers out front! . Plenty of inventory to choose from for kids, cruising, or serious riding. The atmosphere is friendly & helpful, and the shop is clean. If they don't have what you are looking for they will go out of their way to find it and make it happen They also offer bike rentals. . read more

I was exploring investing in a trainer for indoor exercise, the professional team at RIDE took their time to explain many different levels of this product, and shared the Kick-R by Wahoo with me. I have been using it almost daily for the past month and it is a superior product!This shop is the best! Bluetooth compatible with Wahoo-fitness, Ful-Gaz, and Strava easy to connect and a real quality work out. I am so happy with this product, thank you RIDE TEAM. Dr.Pat Crilly Encinitas read more

Overpriced pretentious little bike store in Encinitas. Great for those riding the wave of the triathlon culture of the wannabes. I dropped in for a tune up job and they quoted $250. For a regular Giant with some rust on the chain and two flat tires? They obviously wanted to change every piece of it. Why is it so hard to keep it real? I went to REI and the down to earth guy working there did a magnificent job for the $45 tune-up service. This is what I call keeping it real. Yes, if you have spent $5,000 dollars on a bike that you ride over the week end so that it makes you feel like you are a true athlete, by al means, this is the place for you. Enjoy it. read more

The guys in the shop were super nice, was just really surprised by the cost. I bought a pair of Look Keo cleats at ride for $49.99. I later found the same cleats on amazon for $24.99. Then the then store charged me an extra $10 to put them on my bike shoes. This took all of 5 minutes. I have to say I was surprised and pretty bummed, The folks working there are very casual and friendly but I felt ripped off by this transaction I usually don't leave negative reviews for friendly local merchants, but maybe the shop will consider installing cleats gratis for loyal customers in the future. read more

Horrible customer service. I went there to change a flat tire on Sunday. They did it and charged me $6.99 for the tube (which is the normal price I pay everywhere for my kind of tires) and $10.45 for labor (which is $3.00 more than the Leucadia Bike store); however i was on a hurry and did it there. 3 days later, thats today, I got another flat tire and went back, he said he will charge me the $10.45 for labor again, so all together within 3 days $21.00 for labor only! in order to change a tire...(plus the $6.99 for the tube which I obviously understand has to be paid. But come on! for labor! They are just too cool. I recommended on Sunday a friend to go there and change the breaks of her bike. They told her $65.00, when she went back the price was $102.00! Well, we both ride bikes and live in Encinitas. We won't go back there or anybody who asks ask for a bike store here. read more

Went in to rent a bike. Had a couple, 4 hour minimum at $9.95/hr. Selected a pretty orange cruiser. I shouldn't have. For some reason I thought there was a path along the beach nearby (just moved here), but all I found were busy roads and hills. I love hills on a road bike, but in a cruiser it's just dumb. The new owner/manager (Ryan?) was super, super nice and helpful. When I brought back the bike early, he didn't charge me full price. Even gave me a sports drink gratis (dont' expect either - was a unique situation:)). Super knowledgeable and friendly. When/if I start the road biking again, I will go out of my way to purchase my accessories at this store - important to support local business AND nice DOES pay the rent. Four stars because this is primarily retail and I didn't get to check out the inventory and prices, that's all. Oh, and no bike locks for the rental which made me a bit nervous. read more

Be very careful to ask what Ride's return policy is BEORE you purchase anything from this shop. Even if you purchase something as a gift for someone, and it doesn't work out/they don't like it, Ride will NOT give you your money back, and policy is you pay them a 15% return fee. While I realize this is Ride's business decision and perogative to set whatever return policy they want, they don't communicate their policy... until the time you come back to return something. I've been buying stuff from many bike shops for several decades and this is the first time I've been denied my money back for returning a product in new, unused, perfect condition with tags/original packaging, put it back on the shelf and no one will know it had ever left the shelf in the first place condition. Ride won't even give you your money back as a token of good faith. Many other bike shops have a higher standard of customer service, as policy, and have set the bar higher than the bar Ride sets for itself and for its customers. BOTTOM LINE: While Ride has an attractive, cool space, sells sexy bikes and gear, and has friendly, helpful, chill staff, if you care about customer service when it really matters, think twice before you buy here and be CERTAIN that the thing you're purchasing is EXACTLY what is required, because once you give RIde your money, they won't give it back to you, even if it's the right thing to do and is the standard of expectation. If there is even a .0001% chance that your purchase might not work out, resist the urge to buy here... there's many other shops that will do the right thing for the customer and who are glad to deliver a good customer experience to you. read more

Worst customer service I have received in a long time. Sad to say, I will no longer use this shop.

Great service from the staff every time I go in. Their mechanics are fantastic and have always done impeccable work. RIDE has a full selection of family bikes and cruisers all the way up to high-end, racing bicycles. read more

Been to Ride many times for repairs and to buy a bike and have received nothing but great service. The selection is great and someone is always willing to give you a hand. I've observed many other customers get the same quality service when I was there and the shop has a great reputation in the neighborhood. Totally disagree with the other negative posts here as I've ridden in San Diego for many years and other shops don't compare to what you get at Ride. read more

This is a review primarily for a bike fit that I received. The woman (DeeAnna?) who I had my appointment with was very professional and the changes she made actually helped! I was skeptical at first, but you always hear that it is "all about the fit", and so I took the chance. The fitting was a couple hours, seemed to include measuring and evaluating every adjustable part of the bike (and me!), but in the end I can actually ride for over 2 hours without pain! No more dreading centuries next season!!! I plan to bring my tri bike in for a fit over the winter. And when I get my next bike, I'll bring that in too! The shop overall seemed well stocked - crazy selection of bikes from cruisers to road to TT bikes. Wide range of prices; from $100 to thousands for the fancy stuff ;) Accessories seemed well stocked; I needed to swap out a stem and they had a bunch on hand, but were also able to order the carbon on I needed (errr....wanted). They're right in the center of town, so I'll head back next time I need gear too. read more

Get a quote in writing! Took a rear wheel in for repair with broken spokes. A week later received a call to say it was beyond repair and I needed a replacement, they quoted a price of $80, so I agreed. When I collected the wheel, it was $114 for the wheel plus labour of $22.50, which had not been mentioned previously. Very disappointing as my initial impression had been very positive. I queried the discrepancy but there was absolutely no attempt to resolve this. So if you use this shop be sure to get a quote in writing! read more

Good selection of parts and accessories on location. Service is fair to good; decent turn around time on maintenance. However, they have a hard time keeping to their word on booking out parts and overall quotes. Bad experience on getting a groupa priced out. Quoted a great price on a Dura Ace 9000 11 speec crankset. Went to finalize the work order and service "back slid" on the price of the crankset. Basically used "their word against mine" tactics. Then mentioned it was a different crankset for the quote which didn't even match up with the groupa!! Why on earth would a hi-mod machine, that has a common set groupa (all Dura Ace), use lesser grade parts that don't match? SRAM crankset matched with Dura Ace shifters?!?!? C'mon! My business has gone elsewhere since. read more

The customer service at RIDE Cyclery is 5 stars! They are super friendly and happy to help you whether you're a novice or advanced cyclist. My sister and I test rode the Electra Townies here (which I also recommend as the perfect beach bicycle)! Most recently, I had to go in here to get a new helmet and they made shopping quick, easy, and painless. Thank you RIDE Cyclery and keep up the good work! read more

The fixed two flats cheaper than the place where I bought bike-Performance. The down side tire tube had to be adjusted. They got on it right when I brought the bike back.. Also, when looking at the bikes they were super nice and didnt try and upsale just answered questions straightforward. Super attentive service folks kept asking if I was being helped. I would recommend. Only other shop to compare is Performance and the blew them out of the water. read more

I came here to look for cycling shoes after trying many that did not work for me. The staff was very helpful and friendly even though I was there while they were closing. I Had to try on three different sizes to make sure and they were very patient with me. I found some really nice S-Works shoes but they were very expensive. I was embarrassed to ask for a discount, but the manager Owen gave me a great price so that I could afford them. I would definitely return here for future needs. read more

Brent and his team are top notch at Ride. I was referred by another happy patron and I have been a loyal customer ever since. I am happy to pass up several bike shops to do business with them. If you are a beginner or a world class athlete you will appreciate their customer service, expertise as well as their selection. Check out their events. read more

My road bike crank broke about a mile away from Ride Cyclery last month and I had to walk to the shop bare footed. Brent greeted me and took the bike right in and tried his best to fix it but was unable. Turns out the shop I bought it from (will not mention names but starts with UC______ery) said they would do free tune ups for the life of the bike. Well come to find out they were doing none of the maintenance and $400 later I got what I paid for. The guys from Ride: Brent, Mike, Jim et al were incredible with follow up and updates on the bike. After I got the bike back I mentioned that the headset was not working right and I had been trying to get it fixed for the last 2 years ( will not mention the bike store UC_____ery) could not fix it and said Specialized said it was in my mind. Well, Mike took the initiative to look at it and said that there was a problem and he and Jim bugged Specialized until they got it fixed at no charge. This bike store ROCKS and it is the go to LBS in North County for me. It is refreshing to see such great customer service. Lastly, the shops that offer free tune ups for the life of the bike is questionable if they don't do the adjustments and say they do. Four stars and climbing... Mark M, Encinitas CA read more

I called RIDE because I had a broken spoke that needed replacement plus my rear tire had a big old raspberry from where I had skidded to an emergency stop a while back. So I called and asked if they could replace the tire and spoke. "Sure" the repair guy said. " It shouldn't take more than 20 mins. " I asked if they were busy and the dude said things were slow so he could easily get it done. However, when I got there, the shop guy told me they would not be able to get to it until this weekend! This is Wednesday at around noon! I'm going elsewhere. It aggravates me to no end when I call to see if I can get something done and then get there and find out there's a different song they are singing. read more

I purchased a Wilier Tri-Crono bike and I'm very happy - awesome service and customer focused - thanks

Dealing with experts from the start. Will shop here from now on. I truly enjoy the hassle free shopping and the no charge advice when talking to the staff. If they don't have it in stock they can get it right away. read more

pop in for a coffee (for free no less) and hang around for entertaining banter with Dan and Brent, not to mention a great selection of bikes and bits. a good place to check out some of the less common brands, get a good deal and get really solid work done on your bike. Also a supporter of many local riders and teams, its always good to help people who help the sport. no riding bikes in the shop though ;) read more

These guys are dedicated cyclists, I appreciate the enthusiasm and professionalism. Definitely the place to go for all levels of cycling.

Had the opportunity to stop by this bike shop. What a cool place and location. I never actually bought a bike but the owner spent a bunch of time educating my 15 year old daughter about various protein powders and energy bars. He even quizzed her about her specific sport and needs and wrote down brand names he didn't sell because they were the best for my daughter. I felt the service and honesty we received was excellent. Someday I will go back for a bike. read more

I guess I didn't imput my review from a few months ago because I don't see it up here but I love this store. I started going to this store with my cycling/triathlon group because we would ride out of here in the morning. All the staff here is very knowledgable and really goes out of their way to order anything they don't have. I trust the mechanics for all my pre race check ups and still go out of my way to go through here first to support small businesses. read more

Chris, who helped me, is a really cool guy and a fellow New Yorker. Got great customer service and a really nice bike rental for the day. I'd come back in a second. read more

Once again these guys delivered. I've called in for major purchases, and for for minor. Each time I get the same excellent service and pleasant, honest demeanor. That's why I keep going back. read more

Bought my wife and I some really nice Specialized bikes there. Had an ongoing issue with mine and brought it back for the guys in service to take a look at. Adam, the Service Manager, went well above and beyond in working with the Specialized rep to solve the problem properly instead of a band-aid solution. Kept me updated throughout the process, and got 'er done. Thanks Adam, Nick, and Brent. Thanks for outstanding service AFTER the sale. Much appreciated. read more

I love the RIDE shop! The guys there were great and very knowledgeable. I wish I could give them more than 5 stars for their customer service, but I can't so 5 will have to do. When I was in there I got what I needed and it was like hanging with a new group of friends. Thanks Y'all! Tamara read more

Decided to buy an Electra for my daughter. Went to Brent and the Ride crew. They took great care of us , stayed late to fit and add the basket to the bike. Great experience all round. Ignore the nay sayers. These guys care about their customers. I have one happy kid! Thanks read more

After recently moving here I was looking for a local bike to hang my helmet. After stopping by Ride Cyclery to get some work done on my Triathlon Bike and meeting the crew I knew this was the place. They have a great selection of products and the entire staff was knowledgeable, helpful, and friendly. They have a great selection of Road bikes, Beach cruisers, and Mountain bikes. Some Triathlon/TT bikes, but are able to order whatever you may need of the brands they carry. It is also the starting point for many group rides on the weekends. read more

RIDE is now my home base. I want a shop that has the parts I need in stock. I need a shop that can fix the problems that I can't figure out. I want a shop that promotes cycling by leading rides and encouraging bicycle advocacy; a place that inspires me to ride more. I want a shop where the owner and employees are friendly cyclists. I want fair pricing and a convenient location. I've found all of that at RIDE Cyclery. read more

These guys do just fine when it comes to repairs, but I always ask for quotes and costs of labor before i drop my bike off (a few times now), and somehow always ended walking out spend $30-$50 more than quoted and anticipated. Also, this is never brought up before the work is done - just as I go to pay. The work is fine, but def a bummer when you end up paying much more than quoted for pretty standard repairs. read more

I don't write a lot of Yelp reviews, but these guys definitely deserve one. We were on vacation and with all the bike riding it was really apparent both my son and daughter were in need of bigger bikes. After a couple of misses, We stopped by RIDE as our last attempt. I'm glad we did, they had a decent selection of kids bikes but also had more in stock in their warehouse. My son got a great bike from off the sales floor. My daughter chose a 7-speed cruiser and the guys at RIDE went out of their way to get it from their warehouse, built, and safety checked by the next morning. We paid retail, so these guys sold two bikes to us. But even knowing that, we got exceptional service. These guys went out of their way to make the experience great and knew their product and had great options and recommendations. And all this for what amounts to a one-time purchase since we are not local. But the thing that stuck out most to me? While he was looking up bikes for us at the terminal some regulars/friends came in to talk bikes and b.s. a bit. Our salesman was able to chat with them but kept his attention on us without being rude to either group or making us feel rushed. That's a gold standard of customer service for me. Nice work RIDE, and thanks for a refreshingly good experience (and the bikes are awesome)! read more

Clayton, Blaze and Brent were super nice and very knowledgable..Awesome local bike shop with stellar service..

I have been a cyclist for 30 years. Visited my share of bike shops - and committed my sales and service to a only few. I will go on record as saying that RIDE Cyclery, it's owner Brent, and it's amazing team is by far the best bike shop I have ever been associated with. And that is a huge statement because there truly are some super bike shops through out San Diego county. RIDE though is all about community and helping to serve and build the cycling community. Time and again they go out of their way to make sure their customers are fully satisfied with purchases, service, etc. Whether it is on a high end road bike or mtb, or something as simple as a t-shirt, RIDE goes out of its way to make sure we are 100% satisfied. And the service team is superb. Blaize and his team service my mountain bike and road bikes and I love having 100% confidence in their work. These are trained mechanics, who also happen to excellent cyclists...so, they know the bike - how it should ride - and how to help us keep our bikes in tip top form. I love that the mechanics are cyclists...they get it! If you have not visited their new location in Carlsbad (4901 E El Camino Real, Carlsbad, CA 92008. Under the Chicken!!) you are in for a treat. The store is huge, with a full selection of kids bikes, mountain bikes, fitness bikes, and road bikes. Plus a huge selection of all the gear you'll need. Definitely one-stop shopping. read more

RIDE Cyclery service folks took the time and care to keep my bike well maintained and prices are always a fair rate. The sales staff is always knowledgeable and friendly. The shop has a great history supporting local group rides, local causes, and is a great business in our community. read more