I tuned up my car in this place and the truth is that I loved the service. Both at the reception and the mechanic explained the process to me very well and offered me a good rate. I would honestly recommend this place and obviously I'm going to entrust you with all the repairs that my car needs. They have good prices as well on any repair. read more

They are quick nice and trust worthy. You need an appointment. Best prices in town. I went through groupon but they can give you a great deal also by giving them a call. read more

Took my car in fir a full synthetic oil change. 5 weeks later my check oil light comes on. So I call them back. Leslie proceed to tell me it couldn't be anything they did. So I stopped at an O'Reilly 's and had then check my oil. It was empty. I had no leak. The guy there told me they didn't put any oil in my car. I had to purchase an additional 5 quarts. I spent $52 fur the groupon for Rick's then I had to spend an additional $36 plus tax for the 5 quarts of oil to put in my car. 5 weeks after a supposed oil change at Ricks that I needed. They are liars and theives. Leslie told me she didn't care. I care. I'm reporting them to the BBB. AND HOPEFULLY Groupon gets rid of them Harold responded claiming if it were empty I would have known sooner. He never emptied all the old oil out. I had 1 1/2 quarts. I drove a 2017 Subaru- well maintained. He could have destroyed my car. Liar!! read more

I went on Groupon to make a purchase for a $60 coupon that included a full synthetic oil change air and all of the tires tire rotation and a new filter. I got my car back after the service was done and noticed that my car was still driving the same. I decided to take my car to a different auto body shop and was informed that my oil was very dirty. I was in disbelief so I asked for them to show me and I was able to see that my oil was super dirty and clearly had never been changed. The crazy part about it is that they charged me a $15 fee to dispose of my old oil. If I could give zero stars, I would definitely give zero stars, these guys are scam artist. I should've known it was a scam offering all of those services with the oil change for only 60 bucks. read more

Took my car here a couple months back to get an oil change with a Groupon I purchased. The front desk person was rude and incorrectly tried to tell me I didn't have an appointment. Anyways, I picked up my car after the service and drove for a couple months until I decided to take my car in early to a different shop for a 75k service and tune up. I had about 3000 miles until I was due for an oil change, but the new auto shop said there wasn't a single drop of oil on my dipstick when I arrived (my light came on the previous day). They were shocked that my car was still running and suspected that Ricks had either not changed the oil, under filled it, or did not secure the cap properly. Whatever they did could have cost me thousands in engine repairs. Do not take your car here! read more

The guys at Ricks are friendly and responsive to calls. Got a Groupon for an oil change and they knew exactly what they were doing and were relatively quick about it. They tried to charge a lot for another repair, so just gotta look at your options, but overall a good experience. read more

I've had good experiences with Ricks Total Car Care. I haven't had any oil changes or groupon deals so I haven't experienced what other yelpers have. I have taken my Ford truck and my Honda in and have been given decent quotes for the work needed to be done. I don't expect cheap labor but the prices I paid for the work I needed was fair. This crew doesn't seem to opt for just being parts changers, it seems they actually want to fix the issue and will not choose the most expensive solution either. read more

Fantastic service, above and beyond! Went in to have my oil changed and tires rotated and the technician called me out to the bay to see that a plastic bag had gotten trapped and melted onto my exhaust pipe. They asked me if I wanted then to remove it and when I asked how much it works cost, they said, "Oh, nothing, we just wanted to make sure you get your permission." IMPRESSIVE! The oil change and tire rotation was quick and high quality. I love that the new owners are continuing to uphold Rick's great reputation! Highly recommended. read more

No stars can be rated, we bought a Groupon for this company to do an oil change and first of all it took a week to get us in as we scheduled an appointment. The moment we walked in was a not a good experience. My daughters simply said they were very very rude. Told them that it was going to take 40 minutes. This car was purchased for my 16 year old daughter and, take in mind I had inspected twice!! They came out and said that the car needed a tune up and that a cap was missing. When the car was checked out before and prior to taking it in the cap that is now missing was there!! The hood was lifted before we took it into the shop. They are now stating that this car is going to get into a major accident if not fixed! Do not go here!! They are very rude! Calling people fat and not professional what so ever! They should not be selling this Groupon if they did not want to help people nicely! We will be taking this further as they tampered with a minors Vehicle. read more

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Really bad service I made an appointment for 11 am was told the car would be ready in 45 min yet it still took them 4 hours to do the work and it would have been fine and all if they were not seating all over my car and dirty up my passenger side seat really bad and claim they had nothing to do with that when I gave them the car clean and I got it back really dirty now I have to pay a detail guy to fix their mistake .. I would highly not recommends his shop what do ever .. read more

Rick's Total Car Care - Auto Repair Near Me - Reno, Nevada

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My sister went in with a Groupon to get an oil change and tire rotation. Everything was great, no fluid leaks, agreed to keep the car overnight for us, etc. We get a call that the brakes need to be replaced- $400. Eek. Well, she had the brakes inspected 6 months ago (approx) and they said it was still great, but we occasionally had squealing. But one of our friends was a mechanic and said he'd take a look. Mechanic shop tried to hard sell us: "Front is worse than back, but it's at 5% of the break pad, you could damage the calipers which are $500 each to replace. " First, calipers are like $100 each at autozone, so what? And when my friend pulled off the tire it was around 50% (still 4-5mm of pad and the middle U clearly visible). My friend had to check in the rain because we couldn't drive home (2 hour drive) because we're rural. So now we're driving in the dark in the rain instead of beating the storms. They lost a return customer pulling this crap. read more

Came in a pinch as someone ripped the gasket out of the back passenger door of my car. They were so nice to fix it the same day! They absolutely did an amazing job on fixing my car! Thank you so much! read more

Great experience with Rick's. Found the shop through Groupon & went for a synthetic oil change at a great price. Friendly people and had me in & out pretty quick. Just make sure you set an appointment over the phone vs just showing up and expecting them to take you in immediately like Jiffy Lube. I also had a check engine light on and they ran the diagnostic for free, which usually is a premium service at an additional cost at other shops. Ended up being a non issue so he cleared the codes and all is good now! Definitely would recommend/will come back for services if needed. read more

Rick is an honest and reliable businessman and a pleasant person. It's clear that he handles his business with the highest level of integrity and professionalism. It's clear that Rick takes pride in his shop and holds his staff to high quality standards. Though very busy, Rick took the time to personally inspect my vehicles brakes and assured me that they were in great shape. Many shops will take every opportunity say that the brakes are bad just to try to pressure you into buying things you don't need. I don't expect the owner to personally look into every single job I may need, but my partner and I were very concerned about the brakes and he provided us peace of mind by going above and beyond for us. Great first impression! I feel like we were taken care of. So much so that I wanted to share my experience because good business deserves good word of mouth recommendations. read more

I don't know if ownership changed or not but I did not have the same experience this time around. Came for an oil/filter change, air in tires, and general inspection. I asked for general inspection summary and was told they don't do that. Also, tires were not filled. I asked what brand of oil is used and was told there isn't a brand. I was then told it would be 5W-30 and that is not the oil my car requires. Not sure I'll come back. read more

Used these guys for the first time with their Groupon special for fully synthetic oil change. They are in the center where Midas and arrow used to be. The owner and his wife I believe were very friendly and personable as I walked in. Their waiting area is comfortable with ample seating. The oil change itself took around 40 minutes which is standard. I would recommend this business for future oil changes as well as any mechanical auto work. read more

Rick's Total Car Care - Auto Repair Near Me - Reno, Nevada

Still no refund after 5 days. Called again and got the runaround again. Then the owner calls me and says he won't give me the refund unless I take down my reviews. Then he started talking shit to me and told me if i wanted the refund to "come down and get it." Rip off female customers, threaten customer when you get caught... profit. read more

DO NOT TAKR YOUR CAR HERE...THEY WILL RIP YOU OFF!! New owners are horrible!! They do lousy work and then do NOT honor their own warranty!! We had my car fixed and same issue happened two weeks later!! The REFUSED to honor their own workmanship and wanted to charge us again for the same repair!!! read more

Amazing people (owners). I called after my car was acting strange. They told me to bring the car over to run a diagnosis. From the moment I arrive they talked to me with all honesty and gave me the best avenue of approach to resolve my issue. read more

Bought a Groupon for oil change and tire rotation. Mechanics lied to me and told me my tires were rotated as I paid for. I even asked at the end Because it didn't look like it. I check my carfax 4 months later and and it was never done. Very shady and dangerous work and has put unnecessary tread on my tire. read more

I am staying in Reno for a few weeks while working and needed an oil change. I wanted to support somewhere local and always save myself a few bucks. I found a Groupon for Ricks. While there are some bad reviews about them I am pretty easy going... so I went with it! Lesson learned. I called on a Friday and was told the office hours and nothing about making an appointment. They confirmed they're open at 8 am. I show up at 7:50 on Monday to get in and out. I waited until 8:40 and no one showed up to open the office. I called them around 9:30 and a man answered the phone. I confirmed the hours and he didn't answer me but just mumbled and grunted. I explained that I waited for 40 minutes and he didn't apologize. Just told me to make an appointment. I made one for Tuesday morning at 8:15. Today is Tuesday morning and I left at 8:25 as they didn't open!!!!!!! Do not waste your time or money on a business that clearly doesn't care to operate within its own hours of operation or take accountability for the way they treat people due to their own errors read more

Went here for diagnostic on a check engine light. My car kept going into limp mode. I explained everything to Rick, discussed possible fuel filter with him. He had his assistant pull one of my plugs. Rick said it's possible that could be my problem. He gave me a verbal estimate on spark plugs, fuel cap, air filter and fuel filter for $400 total. They called me only 2 hours later, saying my car was done. When checking out, they had plugs and gas cap on the counter. I asked if the fuel filter was changed and the assistant said he didn't know. Hmmmm my total bill was $420 plus the receipt shows they changed the fuel filter. They didn't change it because it doesn't have one. It has a fuel pump that they would have had to drop the tank for. Do not trust Rick! read more

Rick's Total Car Care - This is the receipt. - Auto Repair Near Me - Reno, Nevada

I used to come here often for my oil changes, and they would even offer their Groupon rate without purchasing through Groupon, so that they can keep the full value. This used to be a very reliable place where I would feel like I wasn't taken advantage of and where they were eager to actually help you. Under the new ownership, it's just absolutely horrible! Went in for 2 oil changes under the new ownership, the second time they recommended I replace my rear rotors and brake pads. I trusted that they were going to take care of my car. I scheduled to drop my car off the following week. When I picked up my car, the brakes sounded atrocious. Mind you, the brakes never made a noise originally but James said that it was very worn. I believed him. I took my car back 2 days later and another mechanic took one look at my car and said, "Well the reason why you're hearing noise is because the back rotors and pads need to be replaced." I said that I had just gotten those replaced 2 days ago and showed the receipt that said rear brake pads and rotors were replaced. He says that whoever did it, put new ones in the front instead of the back. But now I need the back ones replaced. Unbelievable. They also ended up charging me way more than the quoted price and when I questioned it, he kept telling me that "so and so wasn't included in the price." This place is untrustworthy and I would not recommend anyone to bring their car here. It's so unfortunate because I really used to like this place. read more

I went to get an oil change and tire rotation on September 2,2020 as I was leaving the parking lot my front tire came off my van and I was unable to get out of the car because the door was damaged I called back to Ricks auto and Jared came out with a jack and got my car back to the shop. The owner had taken responsibility and promised to repair my car but unfortunately after having my car since 9/2/2020 I picked up my car 9/11/2020 . I was told it was fixed to 100%. I took my van to another auto machine and had it doubled checked they found my van still had damage and Ricks auto is refusing to fix the repairs cause by the tire falling off. read more

Rick's Total Car Care - Auto Repair Near Me - Reno, Nevada

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AWFUL, AWFUL, AWFUL customer service!!!! I have called these guys to redeem a Groupon coupon for an oil change I paid for up front and they won't even answer the phone! Open 8am to 6pm but I called 15 times in the last 25 minutes and left 2 voicemails. Can't even return a phone call or say we don't have openings today. Instead, I wasted pretty much my whole morning AND money for nothing. Can't even be bothered to answer the phone DURING BUSINESS HOURS! Go anywhere else but here, they won't even give you the time of day. read more

Did I mention the lack of professionalism? My 2012 Jeep is too old of a vehicle. And I shouldn't get a second opinion. And now lying about his name. Beware! read more

Rick's Total Car Care - Auto Repair Near Me - Reno, Nevada

I had another problem with my 63 Thunderbird, but again Rick was able to figure it out in minutes. U can't say enough for his outstanding customer service from a honest Mechnic, it just doesn't get any better .. read more

Rick's Total Car Care - Rick know's classic's and understands exactly would it takes to keeping them running on down the road. - Auto Repair Near Me - Reno, Nevada

Let me just say I hate car trouble it always happens at the worst time and I seem to never have the money ugh. Nate is amazing always happy and smiling he understands a budget and really try's to work with his customers. I have had several oil changes done, brakes fixed, and now my O2 sensors done all at Rick's Total Car Care. I am always satisfied with the service and Nate really does go above and beyond to work with your schedule ! Today I was stuck I needed to take my car in but also needed to get to work Nate arranged it so I could drop off my car and get a ride to work :) Rick's Total Car Care also offers a financing option in case you don't have the money right away and need repairs this saved me :). All in all I would definitely rate Rick's Total Car Care 5 stars amazing customer service !! read more

I had an appointment for 2:00 and was assured I would be out in an hour. At 2:45 my car wasn't even pulled inside. I had other things to do that afternoon so I left. And won't be back. 11/17/17 The owner made a call to me to apologize for my unpleasant experience. He stressed that his customers are very important to him and asked me to give him another chance. I took my car back today. I was impressed by the friendly welcome i received and by the professionalism and attention my car received. I will most definitely return. read more

Okay... to be fair - I can not rate on their workmanship. Reason being... I made the appointment, for a good feeling from Rick's very positive, tone. His unnecessary cocky bravado of "we have no appointment until" 3 days out, came across as odd. Appointment made, asked if they had night drop. He explained where their envelopes were and where the slot was. THERE IS NO ENVELOPES OR SLOT WHERE HE SAID. The envelopes and slot I finally found, was not to his shop. No clue, it wasn't his shop. I filled out the envelope and also wrote a note prior to getting there. Early the next day, I get a call from a mechanic names "Mike". He quotes one of the service I had inquired about, ridiculously high. Crazy high! I was annoyed, because I had a long conversation with Rick of what I needed. I asked about the other service I inquired about, Mike didn't know, hadn't looked that far yet. My thought... why the hell are you calling me then. I said, do the oil change, call me back with an estimate. No call back. I called about noon the next day to Ricks, where my vehicle. The person on the other end, "who are you?" That didn't set well. I said, I made an appointment last week. I brought it down Sunday, I spoke with someone Monday and got an obscenely inflates quote on spark plugs... the person asked if I remembered the guys name. "mike". That's next door, we don't have your vehicle. Okay... I made an appointment, you have ALL my info (including my name phone number and vehicle info) I parked my truck in front of your shop, but you don't have the key. MY THOUGHT PROCESS, as a business person... call the customer, ask where their key is. YOU'RE ALREADY EXPECTING THE TRUCK. THE TRUCK IS THERE. My adult language of "what the fuck are you guys pulling here." Offended the delicate mechanics manhood. I hung up. Found the number to Ricks business neighbor, asked his they had my vehicle, they did. That's a whole other review, not associated with this one. RICK... felt it was necessary to be a douche bag, and call me and question what I was doing accusing his employees of doing something with my vehicle. No... I never accused them of that. What I accused them of, was not looking outside on Monday, noticing the big truck that they have an appointment for on their books, not having keys... and making a simple call to inquire where the keys were. I accused them of being stupid. And I accused him being "fucking rude" for feeling he needed to call me and be an ass. That offended him too. His threat, he wouldn't talk to me if I continued to swear WHY WAS HE TALKING TO ME ANYWAYS. He doesn't have my vehicle. We already figured that out, with out him. He can't run his business or make basic phone calls, when trucks that have reservations are obviously in front of his business. I asked if he was an adult? and if he wasn't then he shouldn't be running a business. And if bad words were too much for him, to grow up. He could have left this situation alone, he had already lost my business not calling to find out where the key was to THE TRUCK WAS IN FRONT OF HIS SHOP with a reservation. Side note... his neighbor... totally redeemed himself. I'll be back to Mikes. read more

If I can rate this zero stars I would. I got a Groupon for an oil change and shows they are open Saturday which is not true the only reason why I got it shoes on the app they are open on Saturday and on Google false advertisement very poor for business. read more

Take this review for what you will. My conclusion is, they aren't bad people but they are incompetent. I used to run a shop in so cal and now I'm currently the service manager of an RV service shop across the street. One of the guys used Rick's for a water pump job and said they were well priced and did good work. Great? Right? They guys across my street can help me with good mechanical repairs. I was excited! I first went over and was greeted by Junior, told him I needed a Tune up, trans service, Fuel filter, belt, and an oil change on a Ford E450 chassis. He quoted me, said it was fine and he can handle it. I figured I'd give them a chance, I didn't negotiate the price or anything. I didn't hassle them or question their qualifications. Took the unit over there, dropped it off. I don't know when they finished the work but before we decided on the work I asked for a quote on a catalytic converter. Thinking they had good prices, I could work with them. They tried to quote me on a dealer converter for over 2400. I found an aftermarket and ordered it. I asked if they can wield it they said yes they would wait for the part to arrive and handle it for me. I said great. No where during this time did they ask me to pay and pick up the unit. No where did they mention I gave them a $500 deposit before they even ordered parts, so they would take care of me. Instead they kept parking the unit in their lot sideways. I could see the unit most days from my lots, some days face towards the street somedays the other way. I thought I should tell them to make sure no one hits it, but I thought hey they know what they are doing. Ends up they can't do the catalytic converter, I left it for no reason and MY UNIT GOT HIT IN THE PASSENGER SIDE REAR. I called and explained the situation. They said they pulled it out and would have felt it hit. I said come take it look you can see it seems a tow hitch it right next to the taillight. So by this point I realize they just don't care about me and outright say they don't care. At this point they said junior but I don't know why. Soon as he arrives he says they will not do anything about it. I said you haven't even seen it yet. SO BY THIS POINT I KNEW THEY WERE CROOKED AND NOT HONEST POINT WITHOUT EVEN LOOKING AT THE DAMAGES THEY DENIED IT COMPLETELY. Even though my tech and I look at the unit and worked on it when it came in before we took it over. Ok fine. The dishonesty spreads to the automotive repairs. I didn't have a dipstick for the transmission, I kindly asked them to order one and replace it and charge me. Nope, they never ordered it. They charged me for it, but I had to go back today after the body damages and request a refund for the part. Ok, no important. Decided to test them and say "hey how did you do a trans service without the dipstick" Neil goes "we checked capacity". I said "what capacity on a drain and fill on that transmission? 3-4 quarts?" he goes yeah I think then he says "O wait let me ask my tech" and asks the tech for an answer and the tech replied correctly and said he drained it into a bucket and refilled the same amount. I look at my receipt and I got charged for 10 but my shop data everywhere shows under 10 quarts. Not a big deal, just from transmission fluid at 16 a quart... right? The last job was the worst job, I asked for an AC service and diagnosis. They said bring it over. I did and they recharged it and told me its working. I paid them $300 when I was quoted 200-250. I didn't care. However, the customer shows up and tests the AC and it never gets before 55 degrees. I look super embarrassed in front of the customer because I didn't check ricks work. I call them and they say it was cold for them. I said that's not possible. They wouldn't give me the money back so i can take it to a real shop and I only for $150 bucks back for no reason other than their misdiagnosis. They couldn't EVEN TELL A CERTIFIED TECHNICIAN THE HIGH PRESSURE AND LOW PRESSURE NUMBERS WHEN ASKED. THIS IS LAW IN CALIFORNIA TO WRITE THE RESULTS OF AN AC RECHARGE ON THEIR REPAIR ORDER. THIS SHOP HIDES INFORMATION, DOESN'T KNOW WHAT THEY ARE DOING, AND CHANGES PRICES AND OVERCHARGES. DO NOT I REPEAT DO NOT FO TO THIS SHOP THEY WILL TAKE YOUR MONEY AND NOT OFFER YOU SERVICE WHEN THEY NEED IT. I tried to express my frustrations with the manager today but HE WAS TOO BUSY PLAYING PLAYSTATION IN HIS SHOP TO PAY TO ATTENTION TO ME. SO INSTEAD I'M GOING TO WRITE THIS ON YELP SO HE CAN UNDERSTAND WHY HE SPENDS HIS DAY PLAYING VIDEO GAMES INSTEAD OF FIXING CARS!!!! HORRIBLE NEVER IN MY LIFE HAVE I EVER RECEIVED SUCH BAD SERVICE FOR SO MUCH MONEY. Edit: 6/26 just took the unit to an AC specialist and guess what they said? They said Ricks auto didn't even use a AC machine, they filled it with AC cans from O'reilys and almost doubled capacity!! Lucky it didn't blow up! Horrible auto repair, STAY AWAY. read more

My first experience with Ricks total car care a very good one. Complete tune up on my Suburu he quoted 350.00 dollars. I found that reasonable. However, after my experience today was completely shocking. I had to call him regarding the prognosis. He then stated he ordered the thermostate. For my 1996 Toyota. Why would he order anything until speaking with a customer. Then I asked well "how much are you going to charge me" His response was shocking. 450 dollars. He was charging that without discussing with me and confirming my authorization. I immediately went to Toyota and for the same work they quoted 220.00 dollars. What was upsetting he refused to give me an invoice and the break down of his estimate. I paid him the 100. I believed in him and his ability as a business owner. To charge me 100 dollars and then to refuse to put his recommendation in writing says a lot about his business practices. I think people should be aware and go elsewhere. The Toyota dealership was 1/2 the cost. He wasn't even willing to answere a question about the casing for the thermostate. He said he didn't have time to explain what it entailed. Very disappointing. read more

Got there and Miguel who was working tell me he could have my car done in 30 minutes oil change and tire rotation. Miguel was already putting it on the lift.Five minutes later the owner showed up and said no oil change come back after October 25 and he was very rude I do not recommend anyone to go to this place and I'm a veteran. read more

I had a cabin fan problem and took my car in to Ricks. They told me they would call me with an estimate. 4 hours later I called them and they quoted me a price for the repair which I thought was too expensive so I told them I would just come pick up the car. When I got there they charged me $125 for the estimate which is supposed to be free under NV state law. Don't go to this shop and if you do get everything in writing before you give them the car. Rick's SUCKS! read more

Used a groupon for an total synthetic oil change. Cheaper that Jiffy Lube and could make an appointment. Owner very friendly and only took about 20 minutes to change my oil. This is the second time that I got my oil changed there and I will go back again and again. I feel like they really know cars and felt like my car was being taken care of. I asked them if they checked the fluids (like Jiffy) and they said yes of course and we fill the if needed except for coolant that they charge $5 for. Not a problem. My Acura needed coolant but it uses a special Acura kind. They asked me to buy it and bring it in and they would fill it for me. Doesn't get much better than that. THANK YOU Ricks!!!! read more

VOOM VOOM Nothing Like a Tuned-Up Mustang to set your free again! It needed it bad! I needed a New mechanic found them on Groupon for an oil change and after that James told me what I needed to get my car safe and running good.. My pony got a major tune-up and As I drove home last night It was amazing to feel and hear it running Smooth and Strong like it should! Looking forward to being safe again when I drive.and hope it keeps running great . Thanks James So far This is the place to take your car. the location is perfect and I see I can get my Smog check next door. A great shop Great people that do things Right. I like having the same mechanic as they get to know your cars needs. Hoping it will be the same with this shop. Thanks James DeLeon for also fixing that seat for me no charge. You are the Best! read more

I find it odd because in most cities, I'm not sure I would give Rick's 5 stars. But in the cesspool that is Reno Automotive Services, Rick's stands out as the only shop where I did not feel like I was being ripped off. I've been too many auto places and I've felt like something wasn't quite right, or I was being nickel and dimed, but not until I moved to Reno did I ever absolutely feel like a place was ripping me off. This feeling did not come up at all while dealing with Rick (I'm looking at you Reno Vulcanizing). This is the first mechanic I've been to in Reno that has been willing to give me a "ballpark figure" before the service was done. And he did so without my asking and even said it with some hesitation as if also saying "Are you sure you want to do this? It's not cheap!" Other shops have not given me a figure at all, even if I say "If you give me number within $200 that's at least something" until they printed out their estimate and shove a pen in my hand (I'm looking at you Dolan Toyota). Rick gave me an absolute vibe of honesty which is more than I can say for the rest of Reno. The work on my car was completed to my satisfaction. The price was right at the estimate. I did not receive any calls during the service about "something else" they found (I'm looking at you Devine Automotive). Admittedly, the ambience is somewhat lacking, but in a way, it strikes me as a shop full of people that just enjoy working on cars. Is that cigarette smoke I smell? Probably. But my car works and service was priced as advertised. Maybe I just lucked out and I happened to get great service? If that's the case, I'll take it because my experience everywhere else has been so horrible I am forced to point it out while I'm reviewing this place. read more

I call this place a "Hidden Gem" in Reno for car care. Nate is one of the friendliest, coolest guys I've met. I feel very comfortable as a female going here and knowing that they will handle what needs to be done and not always add on extra work. They point things out to keep in mind and what to look out for in the near future, which I greatly appreciate. I had a Groupon for an oil change and come to find out, I had forgotten I did a Groupon oil change 4 years prior. Nate was kind enough to still honor the Groupon price. They replaced my rear brakes and this morning (12/3/2019) they replaced my front. They told me I'll need to replace my driving belt in the near future. Get to visit with these guys, they are very friendly and you'll have some laughs They also have PAC-Man!! Don't hesitate to check this place out read more

My gf and I went to get an oil change and when we got our car back our windshield wiper was broken so we went in to just ask about it and the cashier was completely rude with us and tried his best to escalate the situation when it wasn't even a hostile situation. Then he tried to sell us new windshield wipers after they broke ours. I refuse to pay you for something you broke. This experience was horrible and I will never be returning. Fuck Ricks read more